Originally Posted by TurbTool
Nope, didn't miss the point. The service was provided. The taxes are still payable in all likelihood (I don't know for sure). If the taxes are not payable then it should be reasonable to expect a refund of the tax component less any reasonable processing cost incurred by the airline ,don't you think?
Back to the orginal post:
The taxes are not payable by Jetstar to the government/airport etc and so should be refunded - even cryin'air are obliged by the UK/EU governments to refund this money and so Jetstar should be forced to too.
It would not be hard to do online and I have no problems with a nominal charge - but nominal is all it should be - as (back to thread creep) no-shows are critical to ensuring that flights which are overbooked are not overloaded at the departure gate. The money they make from that little earner should cover the costs of refunding tax collected but not passed on.
UTR.