RAF JPA Rollout
Alba
Join Date: May 2006
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Am currently being paid (thankfully) but off the wrong budget but who am I to complain..... unless under JPA, they claim it all back off me and tell me to claim..........etc etc. Paperless office?? Don't know about anyone else, but all the pay chits coming my way require central reg. staff or whoever to trawl through paper records and annotate in biro where I work! 
Join Date: May 2006
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Wingco Trevor
You have got to love that Trevor, just like some of ours he probably has a 1st Class Honours Degree in Bullsh$t from the Alastair Campbell College of Spin.
Today we brown jobs could'nt even contact the EC it was too "busy". Let's hope the MoD are too busy to pay AFPPAA this month's dosh.
Today we brown jobs could'nt even contact the EC it was too "busy". Let's hope the MoD are too busy to pay AFPPAA this month's dosh.
Stargazing
Join Date: Apr 2006
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Another little JPA wrinkle. Found this on the RAF Club website - I don't think it's widely advertised elsewhere. If you want to be able to claim actuals when staying at the Club from here on in, you have to book through CHBS. Otherwise you could be substantially out of pocket as the PAHA rate won't cover the cost of staying there.
On duty in London and need overnight accommodation? WEF from Apr 06 the introduction of JPA means that the AP3392 Vol 3 Leaflet 108 details are only applicable to Reserve Officers.
The new Tri-Service Regulations for Allowances state that Service personnel who are
members of Service or Civilian Clubs may choose to stay in these clubs, which can be booked through the CHBS or direct by the member. However, the Service person may claim actual expenditure only when the accommodation is booked through the CHBS. Otherwise, reimbursement is limited to the MOD PAHA NS limit.
The key thing is that CHBS must make the booking for the individual to claim the 'actual' costs as opposed to the Private Arranged Hotel Rate (which is capped). Current PAHA rate is £53 for B&B!
On duty in London and need overnight accommodation? WEF from Apr 06 the introduction of JPA means that the AP3392 Vol 3 Leaflet 108 details are only applicable to Reserve Officers.
The new Tri-Service Regulations for Allowances state that Service personnel who are
members of Service or Civilian Clubs may choose to stay in these clubs, which can be booked through the CHBS or direct by the member. However, the Service person may claim actual expenditure only when the accommodation is booked through the CHBS. Otherwise, reimbursement is limited to the MOD PAHA NS limit.
The key thing is that CHBS must make the booking for the individual to claim the 'actual' costs as opposed to the Private Arranged Hotel Rate (which is capped). Current PAHA rate is £53 for B&B!
Join Date: Jan 2002
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Will be interesting to see if they get the switch over to PAS correct next month.
Does anyone on the automatic home to duty think they're getting a good deal? Am interested as they have switched me over from the trusted manual system because I make 15 or more journeys a month, before going OOA and it being stopped for that.
Is it just me or has JPA and JSP752 sneaked a lot of changes (cutbacks) in. Then as mentioned in another thread there is the capped actual. I understand that they are considering bringing in In-Flt rations into the Daily Subsistence equation. Also trying to get rid of imprests and get you to apply for an advance on JPA before going on det, then you have to change the pounds into the local currency and claim the exchange charge through JPA.
Sure makes you appreciate the old system.
Does anyone on the automatic home to duty think they're getting a good deal? Am interested as they have switched me over from the trusted manual system because I make 15 or more journeys a month, before going OOA and it being stopped for that.
Is it just me or has JPA and JSP752 sneaked a lot of changes (cutbacks) in. Then as mentioned in another thread there is the capped actual. I understand that they are considering bringing in In-Flt rations into the Daily Subsistence equation. Also trying to get rid of imprests and get you to apply for an advance on JPA before going on det, then you have to change the pounds into the local currency and claim the exchange charge through JPA.
Sure makes you appreciate the old system.
Join Date: Jun 2001
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Why is it that everyone else is expected to have a full working knowledge of the admin regulations, when the admin section does not have to have a full working knowledge of JSP 318? I know this issue with JPA is not their fault, but when it finally gets to work .........
Join Date: Jan 2003
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JPA has been a great success - official.
I see from Hansard that Mr Cameron asked the Secratary of State, at Defence Parliamentary Questions on Friday 2 Jun, a compound question alluding to the problematic introduction of JPA to the RAF.
Mr Watson, in replying for SofS, told Mr Cameron that there had been very few problems, and no official complaints. It is all, apparently, a remarkable success story due the 5 years of development and extensive testing and the very strong partnership between the MoD and EDS.
Apparently, so far, it has only cost the taxpayer £118 Million.
Good God.
Regards
Ginseng
Mr Watson, in replying for SofS, told Mr Cameron that there had been very few problems, and no official complaints. It is all, apparently, a remarkable success story due the 5 years of development and extensive testing and the very strong partnership between the MoD and EDS.
Apparently, so far, it has only cost the taxpayer £118 Million.
Good God.
Regards
Ginseng
Join Date: May 2006
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Originally Posted by Almost_done
CASWO's Brief tomorrow, any questions lads and lasses?
Join Date: Jun 2001
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From the Telegraph online: http://www.telegraph.co.uk/news/main...06/06/utax.xml
A Commons Treasury Committee expressed concern about a £71 million fine imposed on the American computer giant EDS, which appeared to partially reward the firm for its failure to install a network to deal with the tax credit system.
EDS agreed to pay the Government £71 million after the original IT system it installed proved unsatisfactory. It later emerged that £26.5 million of that money depended upon EDS winning other government contracts.
A Commons Treasury Committee expressed concern about a £71 million fine imposed on the American computer giant EDS, which appeared to partially reward the firm for its failure to install a network to deal with the tax credit system.
EDS agreed to pay the Government £71 million after the original IT system it installed proved unsatisfactory. It later emerged that £26.5 million of that money depended upon EDS winning other government contracts.
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Originally Posted by Just This Once...
How do I make an official complaint?
In putting together your complaint, you must be as dispassionate as possible. Gather the facts and explain what the impact of these are on you. State what steps you have taken so far and why these have been unsuccessful. Finally, explain what you want the Staish to do about it. You might try something along the lines of:
Sir
I wish to make a formal complaint about the impact that the introduction of the JPA System has had on me. The details of my grievances are as follows:
a. I have not been paid according to entitlement for 3 months. Up until 30 Jun 06, I am owed £375.80 basic pay, £175.00 in flying pay.
b. I have been charged for food and accommodation since 1 Apr 06, despite the fact that I have not lived in Service accommodation of any type since 2002, with the exception of the 3 weeks I spent aboard HMS Ocean in 2003. These deductions total £587.20 between 1 Apr 06 and 30 Jun 06.
c. I have been informed by the Human Resources staff that my Next of Kin Details are incorrect. However, I have been unable to access the system personally because there is no PC in my workplace.
2. In total, I calculate that I am owed £1138. Repeated attempts to contact the JPAC and JPA Helpdesk have been unsuccessful because they always promise to call me back but cannot be specific about time, and all their attempts to contact me have occurred when I have been airborne.b. I have been charged for food and accommodation since 1 Apr 06, despite the fact that I have not lived in Service accommodation of any type since 2002, with the exception of the 3 weeks I spent aboard HMS Ocean in 2003. These deductions total £587.20 between 1 Apr 06 and 30 Jun 06.
c. I have been informed by the Human Resources staff that my Next of Kin Details are incorrect. However, I have been unable to access the system personally because there is no PC in my workplace.
3. Whilst the amount I am owed may seem small, the impact this has had on me and my family have been significant. I have even had to cancel my son's planned dental treatment. I am now at the limit of a recently agreed overdraft facility, and concerned that my personal indebtedness may make me a target for Hostile Intelligence Services. The advice I have received from the Citizens Advice Bureau is that I contact my Member of Parliament. However, I do not wish to take this course of action until all other options have been exhausted.
4. I would be grateful if you could take up my case formally with the appropriate authorities so that I may concentrate fully on preparing for my forthcoming detachment to Iraq.
I Have the Honour to Be, Sir
Your Obedient Servant,
J O BLOGGS
Flight Lieutenant
I suspect that will get his/her attention.
Sorry if it wasn't a serious question, but hopefully this will benefit someone. Going straight to your MP or the RAF News will have little impact if you haven't tried this first. Of course you can always ask for an interview with the AOC during the next AFI (has anyone ever done that I wonder??)
STH
Last edited by SirToppamHat; 6th Jun 2006 at 22:00.
Join Date: Mar 2006
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STH,
that letter would certainly attract immediate attention! I've already advised one of the troops on the Sqn I work on to pop into OC Admin office and state that JPA was causing him financial hardship after a lack of payments from good old JPA. Worked a treat as he was issued with a cheque before COP that day.
Ridiculous that you have to go to those levels however, the bottom line is that nobody else can help you, not even the Chief Clerk...
that letter would certainly attract immediate attention! I've already advised one of the troops on the Sqn I work on to pop into OC Admin office and state that JPA was causing him financial hardship after a lack of payments from good old JPA. Worked a treat as he was issued with a cheque before COP that day.
Ridiculous that you have to go to those levels however, the bottom line is that nobody else can help you, not even the Chief Clerk...
Join Date: Jun 2006
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I am 93 days into my Det and waiting for my allowances to kick in. At 37 pounds a day (no pound sign - US computer) thats going to be a fat check! Thank you JPA, you're the best!
Join Date: May 2006
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Complaints
In the JPA Cusomer Care Trifold for the EC there is an email address for official complaints, it is,
AFPAA Support
They are meant to respond to you within 10 working days .....I'm still waiting.
What scares me more are the highly complicated instructions you are getting from JPA about how to carry out of certain actions such as put in for an advance. If I find them difficult to understand the Fus Jock McSpatstrap 2 SCOTS hasn't a chance of being able to administer himself and I think the EC staff may have to attend anger management and stress reduction courses!
AFPAA Support
They are meant to respond to you within 10 working days .....I'm still waiting.
What scares me more are the highly complicated instructions you are getting from JPA about how to carry out of certain actions such as put in for an advance. If I find them difficult to understand the Fus Jock McSpatstrap 2 SCOTS hasn't a chance of being able to administer himself and I think the EC staff may have to attend anger management and stress reduction courses!
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From the latest Eye...
Like previous EDS cock-ups, this one too is generating "Cost Overruns". Disclosures under the Freedom of information act show the JPA budget to have risen from £112m to £163m in 18 months on a deal that was not competitively tendered but awarded as an "amendment" to an existing contract two years ago.
Join Date: May 2006
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news
RAF's new pay system nosedives
Scotland on Sunday, 1, p 10
04-06-2006
By Brian Brady Westminster Editor
HUNDREDS of Royal Air Force pilots and ground crew have found a new enemy in a catalogue of computer blunders that has left them without pay and valuable expenses.
The "teething problems" with the new computer payroll system, designed to improve payments to the RAF's 48,000 servicemen and women, has forced some to dip into savings or rely on families for support.
The Joint Administration System, introduced less than two months ago, has quickly descended into farce as baffled personnel received too much money, too little or none at all.
The multi-million pound network, provided by American computer giant EDS, continually crashed as frustrated pilots, air and ground crews tried to log on to track down payments.
Glasgow-based helpline workers were besieged with angry calls and hundreds of complaints have been posted on the pilots' own unofficial websites.
One frustrated airman was shocked to read on his pay-slip that he had paid almost GBP 1000 to charity last month.
"I viewed my pay statement yesterday and it was completely screwed up," he said. "Charity contributions had caused deductions of GBP 980. After phoning about it a smug civvy took great delight in telling me that it was being fixed and not to bother them until next week... before promptly hanging up."
The Ministry of Defence now faces demands to launch an investigation into what went wrong before the same system is rolled out to the Royal Navy and Army.
Ministers have said there are no plans to seek compensation in the latest public sector IT fiasco to embarrass the Government. EDS is the firm responsible for past Labour embarrassments including the controversial Pension Credit computer system and software for child support payments.
Work and Pensions Secretary John Hutton recently faced calls to pull the plug on the GBP 456m CSA computer system after a raft of blunders, while EDS was forced to compensate the Government when more than GBP 130m was accidentally overpaid to pensioners.
Shadow defence secretary Dr Liam Fox has urged the Government to ensure other personnel will not be left high and dry by the roll-out.
He said: "This sounds like yet another administration disaster zone that we have become used to under the current Government. Our forces have enough to deal with without the added burden of administrative incompetence."
EDS declined to comment last night, but officials at the MoD insisted that "early technical issues" had been anticipated because of the "scale and complexity" of the system.
Scotland on Sunday, 1, p 10
04-06-2006
By Brian Brady Westminster Editor
HUNDREDS of Royal Air Force pilots and ground crew have found a new enemy in a catalogue of computer blunders that has left them without pay and valuable expenses.
The "teething problems" with the new computer payroll system, designed to improve payments to the RAF's 48,000 servicemen and women, has forced some to dip into savings or rely on families for support.
The Joint Administration System, introduced less than two months ago, has quickly descended into farce as baffled personnel received too much money, too little or none at all.
The multi-million pound network, provided by American computer giant EDS, continually crashed as frustrated pilots, air and ground crews tried to log on to track down payments.
Glasgow-based helpline workers were besieged with angry calls and hundreds of complaints have been posted on the pilots' own unofficial websites.
One frustrated airman was shocked to read on his pay-slip that he had paid almost GBP 1000 to charity last month.
"I viewed my pay statement yesterday and it was completely screwed up," he said. "Charity contributions had caused deductions of GBP 980. After phoning about it a smug civvy took great delight in telling me that it was being fixed and not to bother them until next week... before promptly hanging up."
The Ministry of Defence now faces demands to launch an investigation into what went wrong before the same system is rolled out to the Royal Navy and Army.
Ministers have said there are no plans to seek compensation in the latest public sector IT fiasco to embarrass the Government. EDS is the firm responsible for past Labour embarrassments including the controversial Pension Credit computer system and software for child support payments.
Work and Pensions Secretary John Hutton recently faced calls to pull the plug on the GBP 456m CSA computer system after a raft of blunders, while EDS was forced to compensate the Government when more than GBP 130m was accidentally overpaid to pensioners.
Shadow defence secretary Dr Liam Fox has urged the Government to ensure other personnel will not be left high and dry by the roll-out.
He said: "This sounds like yet another administration disaster zone that we have become used to under the current Government. Our forces have enough to deal with without the added burden of administrative incompetence."
EDS declined to comment last night, but officials at the MoD insisted that "early technical issues" had been anticipated because of the "scale and complexity" of the system.
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Max Number of Expense Entries?
For those who might be on a long det, and anticipate putting a large expenses claim in, the maximum number of entries appears to be 201 (I am reliably informed). After that some weired shi'ite starts to happen...you have been warned.
Join Date: Jan 2003
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Another interesting change
Another change slipped into JSP 752 says that those who hold a GPC should use it to pay for subsistence rather than claim an advance of subsistence rates. Now call me thick (I dare you!), but as a GPC holder I still have the MoD finance instruction that tells me that, as a Serviceman, I cannot use my GPC to pay for my own subsistence. Am I missing a vital amendment, or has Mr C**k-Up been busy again this month? How can a JSP direct me to do something that MoD Finance says I can't do?
Confused? You should be
Regards
Ginseng
Confused? You should be
Regards
Ginseng
Join Date: Mar 2006
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JPA THE MISERY GOES ON
I am now $3000 out of pocket, and with no certainty as to when I am going to be paid. Yesterday I sent an official letter of Complaint to JPAC and to my OC Admin. I also took the step of E-Mailing my MP, to ask our beloved Prime Mister what the ---k is going on.