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Managing expectations

Middle East Many expats still flying in Knoteetingham. Regional issues can be discussed here.

Managing expectations

Old 4th May 2018, 19:48
  #21 (permalink)  
 
Join Date: Jun 2005
Location: UAE
Posts: 232
Originally Posted by Jack D View Post


Sorry H now your just being silly ! and you’ve been in EK how long ?
I,m still wondering what happened to the “ saviour”
Hr Mueller ? Vanished without a trace or what ?
Anybody know anything ?
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Old 4th May 2018, 19:55
  #22 (permalink)  
 
Join Date: Oct 2015
Location: USA
Posts: 415
Appears Mueller and his ideas are history. Timmy is talking about premium economy with dedicated cabin crew on new A380s. Fortunately EK doesn't have money to refurbish old frames, otherwise cabin crew have to leave in hundreds.
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Old 4th May 2018, 20:18
  #23 (permalink)  
 
Join Date: Dec 2002
Location: usa
Posts: 1,007
Originally Posted by Jack D View Post


I,m still wondering what happened to the “ saviour”
Hr Mueller ? Vanished without a trace or what ?
Anybody know anything ?
On property, current post - Chief Digital & Innovation Officer. Reports directly to TC
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Old 4th May 2018, 20:28
  #24 (permalink)  
 
Join Date: Jun 2005
Location: UAE
Posts: 232
Originally Posted by fliion View Post


On property, current post - Chief Digital & Innovation Officer. Reports directly to TC
ok thanks !
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Old 5th May 2018, 05:44
  #25 (permalink)  
 
Join Date: Mar 2009
Location: Top of the World
Posts: 137
Leasing 10 77W and 4 A380 costs ~70m aed per month at published prices.

10% payrise for Pilots costs ~15m aed per month.

They can’t see the wood for the trees. Limited budget?? Manage your expectations???

Whats the 2018 budget for the ‘parked aircraft department ‘? Rumours they’re pretty hopeful this year.

At a time where airlines are ramping up for Summer, in a rebounding world economy, Emirates is parking aircraft due to ‘seasonal demand’.

This is the equivalent of a medium sized airline’s entire LH fleet being grounded.

There is one man responsible for this, and it’s the same man who has to sign off our pay review, the same one who still rubber stamps every single cabin crew application. The same one who turns around and orders 787 on a whim and without consultation.

The same one who hires his mates into the most senior positions - the most recent of which was fired for incompetency in his previous role in compliance, but makes a return to lead a much bigger Oversight department??

So yes, manage your expectations. The man would rather watch EK park 50 acft than ‘give those thieving Pilots another fil’

Last edited by Xulu; 5th May 2018 at 06:05.
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Old 5th May 2018, 07:51
  #26 (permalink)  
 
Join Date: Jan 2003
Location: Eternal Beach
Posts: 1,024
Apart from doing nothing, What did/didn’t he do in compliance?

Know he was useless in the LOSA program. I had to fly him to IAH years ago to collect the results. Email wasn’t working that week, apparently.

halas
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Old 6th May 2018, 11:27
  #27 (permalink)  
 
Join Date: Oct 2010
Location: In the back of a bus
Posts: 954
further GR2 will be removed commencing June. FG1s on Boeing ULR flights also to be adjusted downwards .Seems a clear sign of how things are going.
JFC they really have lost (more of) the plot... service levels expected were almost impossible with a full complement, so many less now after 'trimming' and EK is no better than all the others they spout about being better then... F with 2 FG1s on a ULR? How's that going to work with breaks, a medical in Y and Purser needing to keep an eye on the flight deck at the same time??

Was chatting with some would-be EK crew on another site, three got the joining call and declined the offer from a recent assessment. Seems like not even the red hat and uniform have the allure they once did... Better crank up the sponsored Insta-fame posts, corp comms. There's been a distinct lack of 'look how glam and amazing my life is' posts from your darlings lately. Guess they're too tired doing back to back turns and IAD flights...
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Old 6th May 2018, 12:15
  #28 (permalink)  
short flights long nights
 
Join Date: Aug 1999
Posts: 2,912
Harry..any comment on cabin service levels? I know Givemewings...and she is not silly, just wondering what you think?
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Old 6th May 2018, 12:28
  #29 (permalink)  
 
Join Date: Mar 2007
Location: Sandpit
Posts: 418
I understand that a business needs to be lean and profitable, but then there is anorexic.

Emirates prime source of income is passengers, and by cutting the service to them day in day out, what is there to keep them coming? First and business class passengers being told that meal choices are unavailable because someone has decided this is a good and sensible cost saving. Then we see that there are wines costing hundreds and hundreds of dollars a bottle. Cutting the food but serving such costly wines etc makes no sense to me at all. Now we further reduce the staff to serve them. These are people who have paid $20,000 for a return ticket to the US.

The experience levels on the flight deck have plummeted. People paying premium prices for a premium service expect exactly that. Passengers flying budget flights on low-cost carriers know that they generally have low experience pilots flying them but do they realise or expect that on a premium product? You buy a Ferrari you don't expect Ford engine.....
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Old 6th May 2018, 12:54
  #30 (permalink)  
 
Join Date: Dec 2012
Location: UAE
Posts: 26
You’re right. Unfortunately they do not offer the more reliable Ford engine option.
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Old 7th May 2018, 10:25
  #31 (permalink)  
 
Join Date: Sep 2011
Location: earth
Posts: 1,042
Just remember, we are semi-government employees.
This means if anything would be to our benefit, we are on the semi-not-very-much-entitled side, if there would be anything to our detriment, we turn into a semi-also-concerned side in a fraction of a second.
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Old 7th May 2018, 10:34
  #32 (permalink)  
 
Join Date: May 2006
Location: Houston
Age: 46
Posts: 138
Annual results May 9th, Pilot shortage “negligible”

Pilot shortage impact 'quite limited', says Emirates exec - - ArabianBusiness.com

”Emirates is expected to post strong profits when it announces its results ... after a recovery from a drop in profitability in 2016 owing to a stronger dollar”

2 days til the announcement. Haven’t noticed any invitations to the Atrium for the profit sharing extravaganza yet.
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Old 7th May 2018, 14:41
  #33 (permalink)  
 
Join Date: Jun 2005
Location: MIDDLE EAST
Posts: 1,040
SOPS

Morale amongst crew is certainly mixed. What is becoming evident is the profile of those that stay and those that leave. We are slowly, but surely, becoming an airline made up of predominantly African, Indian/Pakistani and Arab pursers & CSVs with the same cultural background bringing up the rear along with a lot of Eastern Europeans. Many of the Western Europeans, Brits and US/Canadian & Australian crew are beyond the lies, working like dogs and being treated like school kids. Can you blame them?

Just heard recently that a manager, initials SS and ex BA, recently spoke up about a few things that are not right in the Company in his capacity. Next day, called to a meeting and given 48 hours notice to leave. I must add that this is purely a rumour so maybe one of our colleagues from IFS/regulatory affairs can confirm or elaborate. Apparently a good guy, approachable, hard working and with ethics.

Senior management obviously don't want to hear the truth and are more concerned with employing sycophantic 'yes' people who massage their over inflated egos. Thursday will be very telling but I'm not holding my breath!

I will, as always, remain positive and realistic but it's becoming harder and harder when faced with the constant incompetence, laziness, nepotism and glaring arrogance exhibited by some senior management.

In 16 years, it hasn't really changed. Looking back, the loss of Sir MF (RIP) was the real turning point of what was a great Company to work for.

Harry
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Old 7th May 2018, 16:29
  #34 (permalink)  
 
Join Date: Apr 2001
Location: overthere
Posts: 2,876
You are correct about SS Harold. ATC claims that SS is responsible for the duty free changes. The people ATC was sprouting this too already knew where the duty free fiasco really came from as they were all in the same meetings ..Embarrassing and sad all at the same time .
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Old 7th May 2018, 17:13
  #35 (permalink)  
 
Join Date: Oct 2010
Location: In the back of a bus
Posts: 954
Agree re: Sir M. I joined a lot later than some of you but did cat the tail end of his tenure. What a humble and classy guy. Had time for everyone, always a smile if you passed him in HQ.

The way they are running things now, the ones who need to "manage expectations" are Emirates. Manage right down from the world''s best airline to work for to "only if my kids are starving and even then I'll consider turning tricks first"....

Sad. And all from arrogance and inability to take constructive feedback

I always suspected this management style would turn EK into QR 2.0. They are so desperate to recruit new crew they are re-emailing the ones they rejected at final interview a few months back and asking them to join! I know this first hand from one of these applicants.
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Old 7th May 2018, 17:23
  #36 (permalink)  
 
Join Date: Aug 2006
Location: evicted
Posts: 338
Originally Posted by drop kick View Post
Best reserve some more parking slots ...
There's always space next to the Candid at Barracuda...
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Old 7th May 2018, 18:21
  #37 (permalink)  
 
Join Date: Jun 2005
Location: UAE
Posts: 232
Originally Posted by donpizmeov View Post
You are correct about SS Harold. ATC claims that SS is responsible for the duty free changes. The people ATC was sprouting this too already knew where the duty free fiasco really came from as they were all in the same meetings ..Embarrassing and sad all at the same time .
Does this mean that the restrictions on bringing duty free or any other items into Dxb as crew were not instigated by Uae customs ?

Whats the point ? ... some sort of envy syndrome I really don’t get it ..
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Old 8th May 2018, 09:35
  #38 (permalink)  
short flights long nights
 
Join Date: Aug 1999
Posts: 2,912
Originally Posted by harry the cod View Post
SOPS

Morale amongst crew is certainly mixed. What is becoming evident is the profile of those that stay and those that leave. We are slowly, but surely, becoming an airline made up of predominantly African, Indian/Pakistani and Arab pursers & CSVs with the same cultural background bringing up the rear along with a lot of Eastern Europeans. Many of the Western Europeans, Brits and US/Canadian & Australian crew are beyond the lies, working like dogs and being treated like school kids. Can you blame them?

Just heard recently that a manager, initials SS and ex BA, recently spoke up about a few things that are not right in the Company in his capacity. Next day, called to a meeting and given 48 hours notice to leave. I must add that this is purely a rumour so maybe one of our colleagues from IFS/regulatory affairs can confirm or elaborate. Apparently a good guy, approachable, hard working and with ethics.

Senior management obviously don't want to hear the truth and are more concerned with employing sycophantic 'yes' people who massage their over inflated egos. Thursday will be very telling but I'm not holding my breath!

I will, as always, remain positive and realistic but it's becoming harder and harder when faced with the constant incompetence, laziness, nepotism and glaring arrogance exhibited by some senior management.

In 16 years, it hasn't really changed. Looking back, the loss of Sir MF (RIP) was the real turning point of what was a great Company to work for.

Harry
You know what worries me about this post, Harry..( and I am not trying to be funny)..it is the first time I have ever sensed you are slightly despondent. Normally, as you say...you are the height of optimism..always "a glass half full" type of guy. I admit, sometimes I think you might be too positive for your own good...but credit where credit is due, no matter what has happened, you always can put a positive ( and as you say realistic) outlook on things.
So when i read a post, where I detect for the first time, that even Harry is getting a tad despondent, it makes we worry just how bad things really are!!
I agree with your comments about Sir MF BTW, when he left (retired), that marked the start of the down hill run.

Regards SOPS
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Old 8th May 2018, 09:53
  #39 (permalink)  
 
Join Date: Oct 2015
Location: Midlands
Posts: 160
I don’t think it was so much the loss of Sir MF that changed the company, but more the inevitability that the boom years of Dubai would end with the GFC. The issue is, that the downturn was exacerbated and accelerated by the people who were left in charge. Instead of going from the biggest player to a major player, the company has been allowed to deteriorate to the point where things may not be fixed in the long-term.

Hats off to those who called it as Gulf Air 2.0. Not quite the same circumstances, but similar fall from grace.

At least there are still a few quality individuals on the front line, even if they’re all long-gone at management level. Got the utmost respect for those that stick it out, far thicker skin than I could ever dream of having
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Old 8th May 2018, 13:21
  #40 (permalink)  
 
Join Date: Jun 2006
Location: UK
Posts: 645
Gosh, I get the impression that Harold is actually beginning to come to terms with the reality of EK such as it is.
I heard a similar thing regarding ATC and his laying the “blame” at the feet of SS, because as an untouchable he needed someone to blame.
As an aside, after the purge over the last 18 months or so there is a desperate shortage of bodies to do the work in HQ, notice I said “do the work” as there is no shortage of Habibis doing sweet F all. This has led to another layer of recruitment, but alas the secret is out about EKs management style so thus far I’m told that significantly enhanced packages are being offered to recruits merely to even get them to interview.
Treat this place as an ATM, forget any semblance of loyalty, the decision makers view everyone beneath them as disposable and replaceable, think about that next time you are asked too, or are put in a position to do anything other than your job description.
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