Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

Oops.

Old 26th Oct 2018, 08:31
  #21 (permalink)  
 
Join Date: Jun 2002
Location: VVTS (Saigon)
Posts: 5,208
I have just received a personalized 1000 word email from Rupert, the gist of which is:

The following types of personal data about you were accessed:
  • Email Address
  • Name
  • Telephone Number
  • Title
Your travel or loyalty profile was not accessed in full, and your password was not compromised.
However, he prefaces that information with:
We are very sorry for any concern that this event may cause you...
That's alright then!

He closes with the usual platitude:
Your safety and security remains our top priority.


Yours sincerely,

Rupert Hogg
Chief Executive Officer
Cathay Pacific Airways Limited
Rupert,

If that is the case, how come you waited EIGHT MONTHS to tell me?

He also included a link to a website containing more information:

http://infosecurity.cathaypacific.com
India Four Two is offline  
Old 26th Oct 2018, 10:13
  #22 (permalink)  
 
Join Date: Jul 2013
Location: Hong Kong
Posts: 20
"NO EVIDENCE"; OR "NO CLUE"?

Originally Posted by Krone View Post
"We acted immediately to contain the event" Says Mr Hogg. 2-3 months ago, according to RTHK. Un-defendable incompetence.

Lets not forget, as per the internal memo, the details of all Flight crew and cabin crew ID's, photos, emails and personal addresses are included in the data breach .

A major security concern. Potentially, these Pilot and Cabin crew company security identity cards can now be copied and sold on to any terrorist organisation.

yes, the Hong Kong stock market acted immediately as well... big bashing overnight... what a public relations blunder... hiding such info from us for more than half a year and then telling us "we found no evidence that any data has been used", rather than assuring us that all is good and solved. Not doing so gives a clear statement: They know nothing about this hacking and know nothing what has happened to our confidential data,. I am an affected passenger and have asked for personal and professional explanation and clarification, rather than these anonymous website and emails; for all we know this data fraud/ hacking is still ongoing. Hogg's message is so NOT assuring that one MUST assume the very opposite of what he is stating,.
humbleppl is offline  
Old 26th Oct 2018, 15:04
  #23 (permalink)  
 
Join Date: Aug 2008
Location: Polar Route
Posts: 1,942
Nothing short of a total and complete breach! CX has no idea what actually happened and does NOT care. All the information and its usage is at the discretion of the hacker(s). Donít be fooled by empty CX platitudes...
cxorcist is online now  
Old 26th Oct 2018, 15:10
  #24 (permalink)  
 
Join Date: Mar 2000
Posts: 38
With all this negative press and a share price in freefall, I guess the last thing management would want is the pilots threatening disruption over Christmas and CNY. Perhaps that is what we should give them?,
Liam Gallagher is offline  
Old 26th Oct 2018, 15:22
  #25 (permalink)  
 
Join Date: Feb 2000
Posts: 76
Good to know lawyers are ready to help.
https://cathaydatabreach.com/
Betsy is offline  
Old 26th Oct 2018, 15:55
  #26 (permalink)  
 
Join Date: Nov 2015
Location: HK-CRoC
Posts: 574
Yup, here we go again.

If I were a betting person, I would bet on a few things here:

1. At some point in the last 4 - 5 years or so, some IT type has put forward a request for funds for IT security.
2. Following that, at an ECC meeting (the prince's which dole out the cash), the IT person was grilled.
- Can our customers see this ?
- Does this increase our profit ?
- Has this ever happened here before ?
- Is this part of our "core" business ?

Of course no was the answer to the manager with very good intentions; Funds Denied.

Now fast forward a bit and guess where we are; lawyers suing, Americans suing, EU suing etc. etc. etc...

Who turned down the funding for IT security ? Will they name that person?

Will that person get fired ?

Nah...........

Last edited by Flex88; 27th Oct 2018 at 03:44.
Flex88 is offline  
Old 26th Oct 2018, 19:14
  #27 (permalink)  
 
Join Date: Sep 2017
Location: london
Posts: 45
Vital FOP data has also been compromised, including crew names, ranks and addresses.

Unreal.
FUANNA is offline  
Old 26th Oct 2018, 20:06
  #28 (permalink)  
 
Join Date: Jun 2001
Location: HKG
Posts: 1,390
Does this mean CX pilots can join a class action?
BusyB is offline  
Old 26th Oct 2018, 22:32
  #29 (permalink)  
 
Join Date: Aug 2008
Location: Polar Route
Posts: 1,942
Originally Posted by BusyB View Post
Does this mean CX pilots can join a class action?
I would like to know this as well. Perhaps the AOAs will be issuing guidance.
cxorcist is online now  
Old 27th Oct 2018, 00:46
  #30 (permalink)  
 
Join Date: Aug 2007
Location: hong kong
Posts: 42
Originally Posted by cxorcist View Post


I would like to know this as well. Perhaps the AOAs will be issuing guidance.
iím giving you the benefit of the doubt that this statement is very much tongue in cheek....
scavengepump is offline  
Old 27th Oct 2018, 00:48
  #31 (permalink)  
 
Join Date: Jul 2007
Location: www
Posts: 502
DS, either stand up as a leader and fight for our contract, or GET OUT OF THE WAY. We need a strike vote, now. There is no other option open. If you don't have the courage to propose that, then at least have the dignity to admit as much and resign. I would respect you for that.
Apple Tree Yard is offline  
Old 27th Oct 2018, 03:20
  #32 (permalink)  
 
Join Date: Jun 2002
Location: VVTS (Saigon)
Posts: 5,208
Good to know lawyers are ready to help.
https://cathaydatabreach.com/
Hmm, should I trust a law firm that doesn't even proof-read its documents?

We are passionate about winning this case and are determined to hold VW to account.
India Four Two is offline  
Old 27th Oct 2018, 09:10
  #33 (permalink)  
 
Join Date: Mar 2010
Location: Hamburg
Posts: 121
Originally Posted by India Four Two View Post
I have just received a personalized 1000 word email from Rupert, the gist of which is:
......
Your travel or loyalty profile was not accessed in full, and your password was not compromised.
......
Clearly, the hackers didn't need anyone's password to breach the IT systems!

Originally Posted by Betsy View Post
Good to know lawyers are ready to help.
https://cathaydatabreach.com/
Lawyers ........ like flies converging on a fresh turd. You can bet on the likelihood that, of any compensation paid out, the lawyers will get a hugely undeserved proportion.
Stuart Sutcliffe is offline  
Old 27th Oct 2018, 14:25
  #34 (permalink)  
 
Join Date: Apr 2009
Location: No where
Posts: 749
Are we certain that RH's letter isn't actually from the hackers....?
Air Profit is offline  
Old 28th Oct 2018, 05:40
  #35 (permalink)  
 
Join Date: Mar 2015
Location: Australia
Posts: 296
http://m.scmp.com/news/hong-kong/law...law-firm-urges

And the news is onto the case. Damn those first world labour laws.
Avinthenews is offline  
Old 28th Oct 2018, 08:44
  #36 (permalink)  
 
Join Date: Nov 2015
Location: HK-CRoC
Posts: 574
Fuel Hedge Debacle Over ---- NEXT

And here we go again; been a while since a major lawsuit (except for the Paris Basing "payout" this year) so I suppose it's time for another massive profit eating court-case/lawsuit.
Likewise, the "leader" who denied the ECC request for much needed funding to upgrade the IT security systems received an even more massive year end bonus is, I'm sure, still grinning while having a GnT on the stern of his yacht now moored in Monte Carlo... The Swire MO.

Last edited by Flex88; 28th Oct 2018 at 09:23.
Flex88 is offline  
Old 29th Oct 2018, 01:10
  #37 (permalink)  
 
Join Date: Dec 2017
Location: last known by reference to poorly programmed GPS
Posts: 20
Surely you're not surprised...!

Originally Posted by Flex88 View Post
If I were a betting person, I would bet on a few things here:

1. At some point in the last 4 - 5 years or so, some IT type has put forward a request for funds for IT security.
2. Following that, at an ECC meeting (the prince's which dole out the cash), the IT person was grilled.
- Can our customers see this ?
- Does this increase our profit ?
- Has this ever happened here before ?
- Is this part of our "core" business ?

Of course no was the answer to the manager with very good intentions; Funds Denied.

Now fast forward a bit and guess where we are; lawyers suing, Americans suing, EU suing etc. etc. etc...

Who turned down the funding for IT security ? Will they name that person?

Will that person get fired ?

Nah...........

What did you expect?
CX IT has been widely known as a joke for many years. EFB, windows 8, etc etc etc.

Funding for security? Not sure they can even SPELL IT security!

Motto : Cathay IT: Delivering yesterdays technology tomorrow.

Says it all!

Bye-bye Paul. ...
1_of_600 is offline  
Old 29th Oct 2018, 08:12
  #38 (permalink)  
 
Join Date: Jun 2001
Location: Fragrant Harbour
Posts: 4,684
This is going to get a whole lot worse.

https://www.scmp.com/news/hong-kong/...ng-police-help
Dan Winterland is offline  
Old 29th Oct 2018, 08:47
  #39 (permalink)  
 
Join Date: Jul 2018
Location: All over
Posts: 179
Originally Posted by Dan Winterland View Post
This is going to get a whole lot worse.

https://www.scmp.com/news/hong-kong/...ng-police-help
"Of particular concern was one of the scams which involved recruiting pilots from foreign countries to Hong Kong under promise of a bona-fide airline contract only to find they'd get stuck there with no way to pay the bills. A variation of this scheme is the "bait and switch" -- where pilots going through training are promised one contract and then given another shortly before beginning employment."
Slasher1 is online now  
Old 29th Oct 2018, 09:03
  #40 (permalink)  
 
Join Date: Jul 2013
Location: Hong Kong
Posts: 20
Originally Posted by Dan Winterland View Post
This is going to get a whole lot worse.

https://www.scmp.com/news/hong-kong/...ng-police-help

It is truly unbelievable how poorly this is handled by CX management. If I assume IT security is top notch (although with this company, nothing can be assumed), such data theft can happen and does happen. What is very unacceptable is that this has been hidden for 7 months; referring to a previous post, the theft of cabin and cockpit crew data is obviously still being hidden; that much to no "effect on flight safety". This case, very unfortunately, underlines the general management style of this company. It is a mix of arrogance (to believe its peers, shareholders, customers, suppliers, employees.. put up with such unbelievable incompetence, declining services, pay cuts- for the crew- etc.) and the incompetence itself. How can all these Swire inbreds still be there? When will some outside blood finally come in to save the company? What does it help CX/Swire if the complete management team have been employed within the Swire Group since decades; telling themselves since decades how great they are... when will Swire wake up???
humbleppl is offline  

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