Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

Oops.

Old 25th Oct 2018, 01:31
  #1 (permalink)  
Thread Starter
 
Join Date: Apr 2002
Location: HK
Posts: 696
Oops.

http://www.hkexnews.hk/listedco/list...0181024757.pdf



Cathay Pacific Airways Limited (the "Company") has discovered unauthorised access to some of its passenger data and that of its wholly owned subsidiary, Hong Kong Dragon Airlines Limited. The Company is aware that the passenger data of approximately 9.4 million people has been accessed. The Company has no evidence that any personal information has been misused. The information systems affected were separate from the Companyís flight operations systems. There is no impact on flight safety.



The types of personal data accessed were the names of passengers, their nationalities, dates of birth, telephone numbers, email, physical addresses, passport numbers, identity card numbers, frequent flyer programme membership numbers, customer service remarks and historical travel information.
Freehills is offline  
Old 25th Oct 2018, 03:00
  #2 (permalink)  
 
Join Date: Jul 2007
Location: with the other ex-CX pond scum (a zoologist was once head of Flight Ops)
Posts: 0
It's made the press in Australia:

https://www.9news.com.au/2018/10/25/...in-cyberattack
Captain Dart is offline  
Old 25th Oct 2018, 03:42
  #3 (permalink)  
 
Join Date: Feb 2000
Posts: 76
Share price has fallen over 6% amid a HK$4b fine by the EU for not meeting the General Data Protection Regulations where companies must report such incidents within 72 hrs.

TTW!!!
Betsy is offline  
Old 25th Oct 2018, 03:56
  #4 (permalink)  
Thread Starter
 
Join Date: Apr 2002
Location: HK
Posts: 696
That would surprise me (the fine) - lthe EU law didn't come into place until end May this year
Freehills is offline  
Old 25th Oct 2018, 03:58
  #5 (permalink)  
 
Join Date: Apr 2006
Location: Krug departure, Merlot transition
Posts: 533
HK$4b fine
Donít worry, our 13th month should cover that
main_dog is offline  
Old 25th Oct 2018, 04:07
  #6 (permalink)  
 
Join Date: Jun 2007
Location: FL310
Posts: 46
Years of not playing catch up IT departments a shambles, FOP department a shambles, staff moral a shambles, recruitment a shambles, HAECO maintenance a shambles, resignation rates skyrocketing.

CX Management you need to take a good look in the mirror
Will someone stand up play with the big boys and start running this airline!!

This is embarrassing I no longer wear a CX uniform with pride :-(
BubbaJ is offline  
Old 25th Oct 2018, 04:10
  #7 (permalink)  
 
Join Date: May 2016
Location: Hong kong
Posts: 31
The rot in this company is setting in...
rustyoldtin is offline  
Old 25th Oct 2018, 05:43
  #8 (permalink)  
 
Join Date: Oct 2018
Location: hong kong
Posts: 0
Let me guess....probably they going to receive a fine of some sorts (maybe even taken to court ....again) and the pilots don't get any increase, RP's are not in place, no 13th month last year and probably this year,ARAPA on the table, no HKPA increase

BUT our fantastic AOA are telling us that we have not lost anything???? DS are you kidding me? Are you or your group of idiots on the GC going to pay me loss of income because of all your useless negotiations and my loss of upgrade dates etc? Or not accepting that call do earn overtime???

What ever the GC will produce to its member you better think its worth the deal!!!!!!!!!
If its not better than TA16 I will be voting NO!!!!!!!! and get DS kicked off this GC, we don't need a jellyfish running our AOA.
lessonlearnt is offline  
Old 25th Oct 2018, 06:15
  #9 (permalink)  
 
Join Date: Jul 2018
Location: uk
Posts: 505
1 year ago BA outsourced it's IT Division, sacking 95% of it's home grown IT talent. A week after the last employee left, the BA IT systems starting "acting up". Data breaches, lost reservations, FOP mis-matches and numerous viruses found !
unitedabx is offline  
Old 25th Oct 2018, 06:16
  #10 (permalink)  
 
Join Date: May 2007
Location: CLK
Posts: 296
Sounds like perfect timing to delay the announcement, leading to 13th month payment cancelled due impending fines/legal costs.
Et Voila!
Farman Biplane is offline  
Old 25th Oct 2018, 06:33
  #11 (permalink)  
 
Join Date: Jul 2018
Location: uk
Posts: 505
Originally Posted by Farman Biplane View Post
Sounds like perfect timing to delay the announcement, leading to 13th month payment cancelled due impending fines/legal costs.
Et Voila!

BA paid out over GBP2 million in compensation when their IT system went tits up last year and it knocked 5% off their share value overnight.

Last edited by unitedabx; 25th Oct 2018 at 06:33. Reason: spelling
unitedabx is offline  
Old 25th Oct 2018, 06:49
  #12 (permalink)  
Thread Starter
 
Join Date: Apr 2002
Location: HK
Posts: 696
Originally Posted by unitedabx View Post
BA paid out over GBP2 million in compensation when their IT system went tits up last year and it knocked 5% off their share value overnight.
Cathay: Hold my beer. Anything BA can do, we can do better
Freehills is offline  
Old 25th Oct 2018, 07:12
  #13 (permalink)  
 
Join Date: Feb 2008
Location: DSOTM
Posts: 181
There truly seems to be no end in sight in this place. Given the size and cost of our IT department we should have the most advanced digital framework and solutions in the industry.

I guess the silver lining is that this time the company did not wilfully engage in illegal practises to earn the fine. This one seems to be just incompetence.

Always look on the bright side
drfaust is offline  
Old 25th Oct 2018, 07:19
  #14 (permalink)  
 
Join Date: Jul 2014
Location: Hong Kong
Posts: 392
Lessonlearnt: don't tar the whole GC with the same DS brush. And you're welcome to join the GC, or perhaps run for DS's position.
OK4Wire is offline  
Old 25th Oct 2018, 07:40
  #15 (permalink)  
 
Join Date: Jul 2014
Location: china
Age: 49
Posts: 68
They probably hacked into FOP, saw the KA rosters and thought, f#^# this , those poor guys, nothing worth plundering 😂😂
kahaha is offline  
Old 25th Oct 2018, 08:48
  #16 (permalink)  
 
Join Date: Jun 2002
Location: VVTS (Saigon)
Posts: 5,204
Chief executive Rupert Hogg apologised and said there was "no evidence" the information had been misused.
https://www.bbc.com/news/business-45974020


Wonderful corporate PR weasel words! What he should have said was "We don't know if the information has been misused."
India Four Two is offline  
Old 25th Oct 2018, 12:17
  #17 (permalink)  
hyg
 
Join Date: Oct 2007
Location: hong kong
Posts: 103
A senior executive was on a RTHK program this morning, his answer to what took so long to reveal was because they donít want to cause unnecessary panic...
hyg is offline  
Old 25th Oct 2018, 13:02
  #18 (permalink)  
 
Join Date: Aug 2001
Location: se england
Posts: 1,156
From another industry but a good rule of thumb on outsourcing is never do it for anything business critical . In airlines IT is critical outsource it at your peril but as you seem to be suffering from the MBA management syndrome of as long as it looks good for the next two years I dont care you are not going to get any sensible management input on anything

Good luck-I always enjoyed travelling with you folk in the past and it is sad to see whats becoming of CX
pax britanica is offline  
Old 25th Oct 2018, 13:29
  #19 (permalink)  
 
Join Date: Sep 2007
Location: 1st Floor
Age: 29
Posts: 72
Thumbs down

Originally Posted by hyg View Post
A senior executive was on a RTHK program this morning, his answer to what took so long to reveal was because they don’t want to cause unnecessary panic...
"We acted immediately to contain the event" Says Mr Hogg. 2-3 months ago, according to RTHK. Un-defendable incompetence.

Lets not forget, as per the internal memo, the details of all Flight crew and cabin crew ID's, photos, emails and personal addresses are included in the data breach .

A major security concern. Potentially, these Pilot and Cabin crew company security identity cards can now be copied and sold on to any terrorist organisation.
Krone is offline  
Old 25th Oct 2018, 14:10
  #20 (permalink)  
 
Join Date: Jul 2018
Location: uk
Posts: 505
Originally Posted by pax britanica View Post
From another industry but a good rule of thumb on outsourcing is never do it for anything business critical . In airlines IT is critical outsource it at your peril but as you seem to be suffering from the MBA management syndrome of as long as it looks good for the next two years I dont care you are not going to get any sensible management input on anything

Good luck-I always enjoyed travelling with you folk in the past and it is sad to see whats becoming of CX
Thanks for your input from outside the box. Tell your friends and work colleagues CX is finished.
unitedabx is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.