CX Cabin Service
Anyone here noticed that cabin service level have deteriorated quite evidently in the pass 5 years? 5 years, as a passenger, I can still remember service with a warm smile. Today, no smiles at all. I thought their industrial action is over. It is not just to me, but to everyone in the cabin. In fact, some crews were just being rude to the passengers (they can't all be staff/family). The crews were like "ordering" the pax to lower the blinds, instead of a "request".
With this kind of service level, I can really see some up and coming airlines in the region overtaking CX in the next decade or two. Just flew VN and TG, amazing service.