Circus Air Bristol
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Circus Air Bristol
Why is Circus Air Bristol so crap???
I've never seen such a lousy shower of
in all my time i've been in this business!!!
Heres praying they get some new competition to help improve their performance!
Talk about turtle pace!!!!
I've never seen such a lousy shower of
in all my time i've been in this business!!!Heres praying they get some new competition to help improve their performance!
Talk about turtle pace!!!!
Last edited by Longchop; 30th Aug 2005 at 14:23.
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I dont think its fair to tar all S-Air BRS with the same brush, if were talking bout the ramp here then I would say that most despatchers are really on the ball and the Ops guys are excellent, but the loaders just seem to of lost the will to work at the mo, theres some exellent crews out there who work their socks off, unfortunatly there are more crews that just can't be arsed!
One of the charters based at BRS has taken nearly 1.5 hrs worth of seperate loading delays this week, including a 30 min one, but thats not without the despatcher trying their hardest to whip em along, I feel so sorry for some of these despatchers, its gotta be quite daunting entering into a flight deck and apologising yet again for a delay, often faceing the same Captain as they spoke to the previous days, also if a Capt wants to vent frustation then either the despatcher or Ops(via radio) get it!
Unfortunatly the ramp boys will work at their own pace and you have no way of changeing that, if an airline kicks up about them they'll just make it worse on each turnaround for said airline, unfortunatly thats the mentality in BRS, and I dont know what can be done to change that.
One of the charters based at BRS has taken nearly 1.5 hrs worth of seperate loading delays this week, including a 30 min one, but thats not without the despatcher trying their hardest to whip em along, I feel so sorry for some of these despatchers, its gotta be quite daunting entering into a flight deck and apologising yet again for a delay, often faceing the same Captain as they spoke to the previous days, also if a Capt wants to vent frustation then either the despatcher or Ops(via radio) get it!
Unfortunatly the ramp boys will work at their own pace and you have no way of changeing that, if an airline kicks up about them they'll just make it worse on each turnaround for said airline, unfortunatly thats the mentality in BRS, and I dont know what can be done to change that.
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I agree with WATABENCH. There are some dispatchers who know their stuff and one or two that really struggle with the job and get confused easy. Again with the loaders it depends which shift you get. I have waited nearly 20 mins after arrival on many occasions for luggage to be off loaded and on a 25 minute turn around that can only lead to one thing.
And this bloody Continental..........! What is it? Air Force One or something? Why does it get preferance? Surley the largest base airline that brings in the business and keeps the airport ticking over should be kept sweet more than a yankie airline that is about to go bust. They probably wont even be flying into BRS this time next year.
And this bloody Continental..........! What is it? Air Force One or something? Why does it get preferance? Surley the largest base airline that brings in the business and keeps the airport ticking over should be kept sweet more than a yankie airline that is about to go bust. They probably wont even be flying into BRS this time next year.
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Fernando, you ask why Conti gets preference over Easyjet, despite the latter apparently having the bigger share of business?
At GLA, the amount Continental gives to Servisair for ground/pax handling for one flight would fund a whole day of EZY flights.
I imagine it is a similar situation at other stations
That's why they get the check-in staff, the boarding staff, loading staff, etc. It seems you do get what you pay for!
At GLA, the amount Continental gives to Servisair for ground/pax handling for one flight would fund a whole day of EZY flights.
I imagine it is a similar situation at other stations
That's why they get the check-in staff, the boarding staff, loading staff, etc. It seems you do get what you pay for!
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Taffer; probably right: the Conti flight gets x check-in agents every flight, plus there's the concierge, x baggage handlers and x extra ramp staff to do the wing-walking, plus the dedicated dispatcher for every flight.
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This x guys a busy chap aint he,
Apparently the BY base manager was out on ramp doing his nut the other day because he wasn't getting the service from the ramp, and then one of the jetsets came in, only for their base manager to come out and do the same because of exactly the same issues at the same time as BY!
Not sure how accurate that info is but it wouldnt suprise me - Crikey!
Apparently the BY base manager was out on ramp doing his nut the other day because he wasn't getting the service from the ramp, and then one of the jetsets came in, only for their base manager to come out and do the same because of exactly the same issues at the same time as BY!
Not sure how accurate that info is but it wouldnt suprise me - Crikey!
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Lets sort this all out, us ramp staff at BRS are not lazy or slow. At the mom everyone is down and unhappy, at lack of man power and equipment to turn aircraft round. The way the company treats us is jst unfair, everyone works hard to turnround planes. I dont think 20/25mins is along time to wait for bags off flights, and the airport has not had alot of problems with that. We may go at our own pace sometimes coz the delay is not a fault, or coz lack of staff to trunround a aircraft. So why should we run round faster to make up for that man on a crew we could be down jst to get a plane out ontime, and get no thanks and praise for management or anyone. yes some aircraft have had delays, due to loading on aircraft, late crew members, changing regs of aircraft and the late arrival of aircraft. Ops and dispatch understand our situlation, but some of them dont care or understand. It's not the ramp guys fault but S'Air management and big cheese's in the company.
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Rampboy: so when they needed to offload a bag from the KLM one morning as a passenger was being offloaded I suppose it was the managements fault the ramp crew abandoned the aircraft to go and put the steps on the inbound Thomsonfly that wasn’t due on the ground for another 10 minutes, right.
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was surprised to see this thread just now interesting and would like to add my own comments if i may.
I started my own career at BRS with S/air and have to say that can see the argument from both sides but while working for an airline who was a customer of servisairs i found them to be the worst and most unproffessional agent that i have worked with.
Rampboy has a valid point ref management etc but the level of service at brs was far worse than anyother station i have worked at.
I found ops there to be generally ok but dispatch and some of the ramp/pax management were very trying and at times dishonest.
An airline is a customer just like if you buy a product from a shop you expect a service.
Someone mentioned here about airlines kicking off and even more of a negative attitude becoming present. I feel thats true and while i was there it was a battle to get anything done at times. Dont get me wrong there or some good folks there though very few did see the light and moved up the m4 or went out to the desert and are now doing very well for themselves.
I hear some of the old hawks are still there if another agent came in then the realitys of there situation may come to light however, reduce the fees for the airlines further and who then cares. Pay peanuts get monkeys or in bristols case meatheads.
Anyhow past issues for me now just hope it gets better for those that have to put up with it.
take care
SJD
I started my own career at BRS with S/air and have to say that can see the argument from both sides but while working for an airline who was a customer of servisairs i found them to be the worst and most unproffessional agent that i have worked with.
Rampboy has a valid point ref management etc but the level of service at brs was far worse than anyother station i have worked at.
I found ops there to be generally ok but dispatch and some of the ramp/pax management were very trying and at times dishonest.
An airline is a customer just like if you buy a product from a shop you expect a service.
Someone mentioned here about airlines kicking off and even more of a negative attitude becoming present. I feel thats true and while i was there it was a battle to get anything done at times. Dont get me wrong there or some good folks there though very few did see the light and moved up the m4 or went out to the desert and are now doing very well for themselves.
I hear some of the old hawks are still there if another agent came in then the realitys of there situation may come to light however, reduce the fees for the airlines further and who then cares. Pay peanuts get monkeys or in bristols case meatheads.
Anyhow past issues for me now just hope it gets better for those that have to put up with it.
take care
SJD
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Vasto1M : So if u were still offloading this KLM for the bag when the BY had landed, would u finish the KLM or Put Stairs of the BY as the crew doing the KLM had the BY turnround too we cannot be in 2 places at once. Once a pax is offloaded and another one of the ramp crews planes is on finals then one of the two needs prior. I.e BY go find tugs and stairs then put on the aircraft so pax can get off the plane, then go back to the KLM. Its easier coz the KLM got a delay anyway as a result of the pax being offloading so why rush when its busy and there's no staff free to help out. Then as KLM is delayed coz of the pax, its lost its old slot, and the other aircraft get prior to reduce delays on those aircraft. Not my problem if we are allocated more aircraft than there is people to off them. Some people just dont understand, the operations involved in aircraft handling. All handling agents are the same. I think everyone will agree with me when i say this we need more skilled staff and equipment to handle the increased demand in traffic movements.
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Cheers Buddy:
It's not a problem to answer SJD's comments or to "stick up for Bristol" as you say. Firstly however, I don't think you have any first-hand appreciation of, or knowledge about, the BRS operation, so you shouldn't really make remarks like "well said" to SJD, or indeed anybody else, until you do have said first-hand knowledge.
SJD, regardless of his past career with Servisair, has clearly developed an airline-orientated and resultant one-sided view of the handling agent situation, hence the one-sided slant to his comments. Prime example: he says that "if an airline buys a product they expect a service." I agree, but he doesn't take into account the fact that the airlines are forever expecting handling agents to charge less for the services that they want. So what do they expect in return? If the airlines don't pay the agents enough for the agents to pay their staff enough, acquire the equipment they need etc, they can't expect a top class service. This applies to every airline and every handling agent, so it's something of a moot point.
As for "worst and most unprofessional" and "the level of service at BRS is far worse than at any other station he has worked at," there's nothing in SJD's comments that confirms whether he's making this remark from a standpoint of experience or whether he's just mouthing off because he was frustrated about something that went wrong on a turn-round, so I can't answer this one. On a personal note, I think his remarks are a bit harsh and I certainly disagree with them.
Rampboy is right. It's obvious that all handling agents need more staff and more equipment to handle more flights. Handling agent staff used to be able to go on FAM flights with pilots: maybe if the odd pilot or two spent a day with the handling agent, they might get a better understanding of what, on occasion, the agents can be up against.
As for the KLM bag that Vasto1M mentioned; had I been on shift I would have made the same decision: I wouldn't have delayed the BY flight to favour a flight that was going to be delayed anyway. Handling agents protect their on-time departures.
There you are CB: comments answered!
It's not a problem to answer SJD's comments or to "stick up for Bristol" as you say. Firstly however, I don't think you have any first-hand appreciation of, or knowledge about, the BRS operation, so you shouldn't really make remarks like "well said" to SJD, or indeed anybody else, until you do have said first-hand knowledge.
SJD, regardless of his past career with Servisair, has clearly developed an airline-orientated and resultant one-sided view of the handling agent situation, hence the one-sided slant to his comments. Prime example: he says that "if an airline buys a product they expect a service." I agree, but he doesn't take into account the fact that the airlines are forever expecting handling agents to charge less for the services that they want. So what do they expect in return? If the airlines don't pay the agents enough for the agents to pay their staff enough, acquire the equipment they need etc, they can't expect a top class service. This applies to every airline and every handling agent, so it's something of a moot point.
As for "worst and most unprofessional" and "the level of service at BRS is far worse than at any other station he has worked at," there's nothing in SJD's comments that confirms whether he's making this remark from a standpoint of experience or whether he's just mouthing off because he was frustrated about something that went wrong on a turn-round, so I can't answer this one. On a personal note, I think his remarks are a bit harsh and I certainly disagree with them.
Rampboy is right. It's obvious that all handling agents need more staff and more equipment to handle more flights. Handling agent staff used to be able to go on FAM flights with pilots: maybe if the odd pilot or two spent a day with the handling agent, they might get a better understanding of what, on occasion, the agents can be up against.
As for the KLM bag that Vasto1M mentioned; had I been on shift I would have made the same decision: I wouldn't have delayed the BY flight to favour a flight that was going to be delayed anyway. Handling agents protect their on-time departures.
There you are CB: comments answered!
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Thanks for your comments redfield.
I certainly take your point regarding what can we expect as the airlines continue to push down costs ie multi station contracts etc so yes it is a problem. just to clarify i do not intend to mouth off thats not the purpose and in your response you do mention my other point.
It was not a case of one frustrating turnaround it was many and this is my personal point of view. I have worked for the said company so i dont think my view is one sided. servisair has taught me and many others a lot of things especially as im sure you can vouch being able to work without many tools and thinking on your feet.
I do tend to agree with waterbenchs comment regarding the situations getting worse after an airline manager airline kicks off. I have found that things do take more time to do in brs than the other stations after an event. I appreciate ur point of view thats why this a forum. I would be interested to hear your experiences at brs and other stations that you have worked at>
take care
sjd
I certainly take your point regarding what can we expect as the airlines continue to push down costs ie multi station contracts etc so yes it is a problem. just to clarify i do not intend to mouth off thats not the purpose and in your response you do mention my other point.
It was not a case of one frustrating turnaround it was many and this is my personal point of view. I have worked for the said company so i dont think my view is one sided. servisair has taught me and many others a lot of things especially as im sure you can vouch being able to work without many tools and thinking on your feet.
I do tend to agree with waterbenchs comment regarding the situations getting worse after an airline manager airline kicks off. I have found that things do take more time to do in brs than the other stations after an event. I appreciate ur point of view thats why this a forum. I would be interested to hear your experiences at brs and other stations that you have worked at>
take care
sjd
