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Hotmail blocking mail

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Old 12th Feb 2011, 01:50
  #21 (permalink)  
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Originally Posted by green granite
Why would I want a summary of what is already there and on obvious view?
Because it's neither 'there' nor 'in obvious view'. Read on.

All I need need to do is click on the folder marked 'junk' and all the headings are there for me to see,
Except that if you are using an email client, there may be no "folder marked 'junk'" for you to see (in any case if using POP3, or if not subscribed via IMAP, as is most often the case).

I don't need yet another e-mail telling me what is in the junk box.
I see you only use webmail. In that case, the notification is not particularly useful. In fact, I do not get it if I log in via webmail, only when using a mail user agent (e.g., Thunderbird).

And exactly why do you state that I have "low expectations"? Low expectations of what?
Low expectations as regards the level of service they (Hotmail in this case) are able to offer. What has happened to Keef's quasi-correspondents did not need to happen and indeed would not happen if their email provider offered a better service, but they are not going to be doing that as long as their users' expectations are met by the current service.

As far as I'm concerned hot mail is a perfectly useable e-mail system,
Exactly. It meets your expectations...

my point was if you don't understand how the concept works then you will never get the best out of it.
...and this demonstrates how low those are. Your point is valid, and you have to draw the line somewhere as to the level of skills required, but where?

Clearly, you wouldn't expect a typical email user to know by heart RFC2822, be able to recite significant sections of RFC2821, and be capable of decoding by hand a MIME-encoded multipart signed message. On the other hand, you probably expect a typical email user to have at least basic reading (and possibly writing) skills, maybe even the capability to use a computer or other electronic device (although this is not strictly necessary, nor is the ability to read come to think of it).

Quite where you draw the line between those two is the million Denarii question. In my opinion, based on whichever knowledge and experience I might have in the subject area, the usability threshold for basic email could be much lower than is generally the case.

80% of all e-mails sent are spam so I think that all mail servers do a good job of ditching spam but every now and again they will get it wrong, whoever owns them.
There are two ways of getting it wrong: ditching a good email (false positive), and letting through a bad one (false negative). A good system will always be biased towards the less harmful alternative--something which Hotmail appear not to be getting as right as they could.

Yup, bbrunton is correct.
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Old 12th Feb 2011, 08:07
  #22 (permalink)  
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Oh for gods sake you two you just don't get it do you? stop having this attitude that everyone else are morons.
I use hotmail for one reason only to keep my identity anonymous (yes I do know it could be traced back with a certain amount of effort) for logging onto sites I don't wholly trust and I don't want to know my name. As for data mining, that could apply to ANY mail scheme, where is your prove of that statement bbrunton? Or is that just another made up fantasy of the let's bash MS brigade?

Except that if you are using an email client, there may be no "folder marked 'junk'" for you to see (in any case if using POP3, or if not subscribed via IMAP, as is most often the case).
But I'm not. I'm using hotmail as it's meant to be used, as a web mail system, jf you use it in any other way you invalidate the original concept, and cannot complain if it isn't as you want it.

I see you only use webmail. In that case, the notification is not particularly useful. In fact, I do not get it if I log in via webmail, only when using a mail user agent (e.g., Thunderbird).
100% wrong, for banking etc I use a completely different set up using my IP providers mail system which can be used, and is, either way. And even that puts good mail into the spam folder sometimes.

One way that Hotmail decides what is junk is by harvesting the addresses from the junk mail folders as it deletes them and adding them to the list, so I can, in theory, get sites banned just my moving a properly directed e-mail into the junk folder, but I don't know what number of 'refusals' are required for that to happen. But it's perfectly possible that is what has happened in Keefs case. It would be interesting to look into why hotmail decided it was spam, after all someone may have used their server as an illicit mail server to send out spam.
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Old 12th Feb 2011, 08:28
  #23 (permalink)  

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I have no idea how a variety of clergy and diocesan addresses, plus most of the churchwardens north of Ipswich all got marked as "spammers" by Hotmail. Nor do I much care, since the affected folk no longer use Hotmail.

I was trying (and failing, it seems) to warn people to search out and check that little word "Junk" on the mail page of their Hotmail.
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Old 12th Feb 2011, 09:29
  #24 (permalink)  
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I have no idea how a variety of clergy and diocesan addresses, plus most of the churchwardens north of Ipswich all got marked as "spammers" by Hotmail. Nor do I much care, since the affected folk no longer use Hotmail.
I got the impression from your post that your system was a WAN with a central server that handled e-mails, if it is then it would only be that server that would be on the black list, not the individuals. It should be mentioned to your IT guru just incase there is an issue, after all, hotmail must have some reason to have decided your e-mails were junk

I was trying (and failing, it seems) to warn people to search out and check that little word "Junk" on the mail page of their Hotmail.
that's a bit grandma/eggs on this forum but I know what you mean.
The real problem lies with the people who said use hotmail and perhaps even set it up for them but didn't bother to explain these things properly. If I'm asked then I sit and guide them through the set up procedure (it's better if they do it, it gives them confidence....well usually) I then go through the thing with them getting them to click on all the basic features and explaining what it does and most certainly and explanation of junk mail would be included.
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Old 12th Feb 2011, 10:27
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I have no idea how a variety of clergy and diocesan addresses, plus most of the churchwardens north of Ipswich all got marked as "spammers" by Hotmail.
Probably one of them, or someone else using the same server, is a spambot, so one of the blacklist services that hotmail checks with is blacklisting the entire server.

As for data mining, that could apply to ANY mail scheme
Not one where you run your own server. And not very likely for those of us who pay for email service from a hosting company - their business is renting hardware and bandwidth, not snooping on their customers' traffic
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Old 12th Feb 2011, 10:58
  #26 (permalink)  
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Not one where you run your own server.
Hmmmmm don't some companies check e-mails leaving the company for certain keywords or attatchments nowadays then?

And not very likely for those of us who pay for email service from a hosting company - their business is renting hardware and bandwidth, not snooping on their customers' traffic
I did say could no where did I say it was likely which, as you say, is not
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Old 12th Feb 2011, 14:37
  #27 (permalink)  
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Originally Posted by green granite
Oh for gods sake you two you just don't get it do you? stop having this attitude that everyone else are morons.
I apologise for the misunderstanding. I never meant to imply that everyone else are morons. Although some clearly fall in that category.

Bye
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Old 12th Feb 2011, 18:57
  #28 (permalink)  

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Originally Posted by green granite
I got the impression from your post that your system was a WAN with a central server that handled e-mails, if it is then it would only be that server that would be on the black list, not the individuals. It should be mentioned to your IT guru just incase there is an issue, after all, hotmail must have some reason to have decided your e-mails were junk
No, the incoming mail that got junked was from a mix of people on a variety of servers. Some are on the Diocesan LAN, but most are using their home e-mail on BTInternet, Plusnet, Gmail and others. The "false positive" rate was too high for me to go chasing after it - the easier fix was to stop using Hotmail.

We have a website on a server hosted by a reputable UK company. I operate that for the benefice (the three churches). Alongside http and https, it provides POP, SMTP, imap and webmail, which we use for Church matters (and two folks use for all their e-mail).

I didn't provide training in the use of Hotmail, since they were using it before I moved up here from Essex (and until last week I'd never used it either). They aren't using Hotmail any more; I did provide brief training in the use of webmail on our system, and they are happy.
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Old 12th Feb 2011, 20:12
  #29 (permalink)  
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Sorry Keef , I misunderstood, I thought all the missed messages had originated from your Diocesan LAN hence my comments.
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