Dell info needed please:for or against etc....
The Oracle
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BEagle,
There are plenty of companies that expect their customers to accept a complete lack of service. That is what helps keep my companies so busy.
Take Care,
Richard
P.S. I hope they do not change their policies any time soon.
There are plenty of companies that expect their customers to accept a complete lack of service. That is what helps keep my companies so busy.
Take Care,
Richard
P.S. I hope they do not change their policies any time soon.
Re Fujitsu laptops I purchased one in Hong Kong with a full International warranty but Fuj UK refused pointblank to deal with it as they stated they did not have access to any manuals for non-UK models. (Fortunately a local shop agreed to look and found a bad connection now fine). Warranty was effectively worthless!
Sub Judice Angel Lovegod
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I know some people don't want to hear it, but Dell customer support/services is just about the worst I have ever come across, far, far, far worse than BT.
Timothy
Timothy
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My tuppence worth. I have been running three different types of Dell Computers for the last few years and am very happy with the product and support. I have a Dimension 4550 desktop, a Latitude D500 Notebook and a Axim X5 Pocket PC all of which function well and have given zero problems. I have not needed Dell support yet other than for an Axim cradle, which I burnt out due to my stupidity and they replaced that for nothing which could have been an expensive exercise. The quality of the machines is definately superior to a lot of the others out there and you only have to open one up and have a look inside to see the difference. Due to the better quality parts I think your chances of requiring support are significantly reduced as well. Hope that helps.
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Well said Timothy!! Hehe......
BusyB - had EXACTLY the same problem with Sharp over a telly bought in the UK and taken 40 miles across the 'oggin to far away Dublin. Sharp Ireland wouldn't touch it with a barge pole and Sharp UK would only refund the cost of repair I had to get carried out by a repair man in Limerick. So much for world wide warranties eh??
Have spent lotsa money since on electronic products, seen lotsa nice Sharp items and steered away from the lot!
F@ck you Sharp!! hehe......
BTW - haven't had to deal with warranty claims yet on my new Fujitsu lappy but impressed with the set up to now. Some real good deals on the go at the moment and DABS seem to be leading the way!
BusyB - had EXACTLY the same problem with Sharp over a telly bought in the UK and taken 40 miles across the 'oggin to far away Dublin. Sharp Ireland wouldn't touch it with a barge pole and Sharp UK would only refund the cost of repair I had to get carried out by a repair man in Limerick. So much for world wide warranties eh??
Have spent lotsa money since on electronic products, seen lotsa nice Sharp items and steered away from the lot!
F@ck you Sharp!! hehe......
BTW - haven't had to deal with warranty claims yet on my new Fujitsu lappy but impressed with the set up to now. Some real good deals on the go at the moment and DABS seem to be leading the way!
The Oracle
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7550,
I have found the exact opposite to be true in the many, many, many, service calls I have had to make to fix people's desktop computers that turned out to be Dells.
It all comes down to a high Ghz CPU surrounded by the cheapest, stripped down, hardware they can get.
The reason is the general public does not understand anything about computer hardware, they just see the high number for Ghz touted and buy solely on that number.
That is why you see all the major computer makers touting the Ghz when they sell computers.
If you want quality, get with someone who knows and buy the best parts, then either assemble it yourself or have someone who knows, assemble it for you. Something else you will find, you get a longer warranty building yourself than from Dell or any of the other computer makers.
Computer makers use OEM Parts that have a 30 day or less warranty and when you buy your own parts you get anywhere from a year to 3 years to 5 years of warranty depending on the part.
Take Care,
Richard
The quality of the machines is definately superior to a lot of the others out there and you only have to open one up and have a look inside to see the difference.
It all comes down to a high Ghz CPU surrounded by the cheapest, stripped down, hardware they can get.
The reason is the general public does not understand anything about computer hardware, they just see the high number for Ghz touted and buy solely on that number.
That is why you see all the major computer makers touting the Ghz when they sell computers.
If you want quality, get with someone who knows and buy the best parts, then either assemble it yourself or have someone who knows, assemble it for you. Something else you will find, you get a longer warranty building yourself than from Dell or any of the other computer makers.
Computer makers use OEM Parts that have a 30 day or less warranty and when you buy your own parts you get anywhere from a year to 3 years to 5 years of warranty depending on the part.
Take Care,
Richard
..and the saga of my Dell Latitude LT continues! After considerable difficulty in getting some idiot in Bangalore to understand that all the recent problems were of Dell's Repair Centre's making, the laptop was sent back yet again to them to repair on 14 Apr. Guess what - they've now decided that no parts are available, they've locked the service tag and won't accept any further service calls about it. And they've sent me back what is now a useless computer which displays "Operating system not found" when switched on.
So what do I do now? All I can do is to write to Dell Customer Relations in County Wicklow and politely explain that I sent a perfectly serviceable computer off to have its screen replaced and, thanks to them, now have a piece of useless junk. Perosnally I think that they should replace it - plus the associated software - with whatever the nearest current equivalent is. Is that a reasonable request? Or should I ask for financial compensation. I guess the files on my Latitude LT are lost forever though...
Would anyone seriously expect me to recommend the purchase of a Dell computer? I think not!!
So what do I do now? All I can do is to write to Dell Customer Relations in County Wicklow and politely explain that I sent a perfectly serviceable computer off to have its screen replaced and, thanks to them, now have a piece of useless junk. Perosnally I think that they should replace it - plus the associated software - with whatever the nearest current equivalent is. Is that a reasonable request? Or should I ask for financial compensation. I guess the files on my Latitude LT are lost forever though...
Would anyone seriously expect me to recommend the purchase of a Dell computer? I think not!!
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Simple, search for the Dell history on the Companies House website.
Find the MD's details.
Write to him/her recorded delivery.
Also go see a Solicitor - breach of contract / trading standards issues.
Basically don't **** about - hit them hard.
Find the MD's details.
Write to him/her recorded delivery.
Also go see a Solicitor - breach of contract / trading standards issues.
Basically don't **** about - hit them hard.
I shall certainly do that if I don't get a reasonable response from their Customer Relations Department - it's only fair to give that a whirl first.
Funny old thing - I'll be chatting to my old chum who is a QC in a couple of weeks' time in any case.....
Funny old thing - I'll be chatting to my old chum who is a QC in a couple of weeks' time in any case.....
Hi Guys, my tuppence worth...
I've been using Dell for over 10 years now, first desktops and then lattitudes. The Lattitudes have spent hard time in some of the worst operating environments imaginable, in 7 years I haven't had more than a battery failure.
I bought a new one recentely, a specced out D600. I chose this over an Inspiron because they seem to be a more robust machine - Pentium M vs P4 etc.
The ordering experience was so bad that I genuinely tried to find an equivalent machine from another supplier. The support was what made me take a deep breath and go back to Dell, I work all over the world and can't send it back to the maker if it goes wrong - as happened with company Toshibas a few years ago...
I have dealt with the call centre, is it India?, not reassuring, I wasn't sure whether I'd been talking to a human or a machine.
Now I'm worried...
I've been using Dell for over 10 years now, first desktops and then lattitudes. The Lattitudes have spent hard time in some of the worst operating environments imaginable, in 7 years I haven't had more than a battery failure.
I bought a new one recentely, a specced out D600. I chose this over an Inspiron because they seem to be a more robust machine - Pentium M vs P4 etc.
The ordering experience was so bad that I genuinely tried to find an equivalent machine from another supplier. The support was what made me take a deep breath and go back to Dell, I work all over the world and can't send it back to the maker if it goes wrong - as happened with company Toshibas a few years ago...
I have dealt with the call centre, is it India?, not reassuring, I wasn't sure whether I'd been talking to a human or a machine.
Now I'm worried...
'nough said
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Well I've completed my 761st installation of a Dell home system today - and still just a handful of problems so far - fewer than ten.
I also had to call Dell tech support the other day - on behalf of a client - waited 20 mins for an reply, introduced myself as the inhouse techie for my client, went through some basic diags and an engineer was scheduled to attend site two days later to changed the mobo. Maybe it's just me but I thought the whole process was painless and reasonably quick.
I also ordered a Dell laptop for my mum - again the whole process went very smootly and the end product looks very good quality to me.
I'm not a Dell employee by the way - I know things sometimes don't go as you'd wish but then that can happen with a lot of companies.
Now, if I had to recount the experiences I had when I was installing Gateway PCs I'd probably end up swearing - glad they went and Dell are nowhere near how hopeless they used to be...
I'm still intrigued that no-one has so far suggested a firm alternative to Dell - any takers? <ducks>
Charles
I also had to call Dell tech support the other day - on behalf of a client - waited 20 mins for an reply, introduced myself as the inhouse techie for my client, went through some basic diags and an engineer was scheduled to attend site two days later to changed the mobo. Maybe it's just me but I thought the whole process was painless and reasonably quick.
I also ordered a Dell laptop for my mum - again the whole process went very smootly and the end product looks very good quality to me.
I'm not a Dell employee by the way - I know things sometimes don't go as you'd wish but then that can happen with a lot of companies.
Now, if I had to recount the experiences I had when I was installing Gateway PCs I'd probably end up swearing - glad they went and Dell are nowhere near how hopeless they used to be...
I'm still intrigued that no-one has so far suggested a firm alternative to Dell - any takers? <ducks>
Charles
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Next Friday is the big day. Would it be possible to go to the local computer shop and get a laptop made up like a homebuild pc?
If so then I feel this is what I may end up doing.
If so then I feel this is what I may end up doing.
The Oracle
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BRL,
Notebooks are completely Proprietary so you do not have the same options as with Desktops. The major computer makers do a good job on Notebooks but a lousy job on Desktops.
Just make sure you find one with all the specs you want, since it cannot be upgraded.
Take Care,
Richard
Notebooks are completely Proprietary so you do not have the same options as with Desktops. The major computer makers do a good job on Notebooks but a lousy job on Desktops.
Just make sure you find one with all the specs you want, since it cannot be upgraded.
Take Care,
Richard
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Bought a new desktop from the Dell Outlet yesterday. 1g RAM, 200g hard drive, a graphics card that's way beyond what I'll ever use it for, separate DVD and CD drives, no delivery charge and I got them to throw in a wireless keyboard and mouse. £570.
Just Binos
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So the answer is quite simple really.
Those who have had Dells with no problems think they're great. Those who have had Dells with major problems think they're crap. I wonder if there is a brand name that wouldn't fit into the same set of statistics?
Those who have had Dells with no problems think they're great. Those who have had Dells with major problems think they're crap. I wonder if there is a brand name that wouldn't fit into the same set of statistics?