..and the saga of my Dell Latitude LT continues! After considerable difficulty in getting some idiot in Bangalore to understand that all the recent problems were of Dell's Repair Centre's making, the laptop was sent back yet again to them to repair on 14 Apr. Guess what - they've now decided that no parts are available, they've locked the service tag and won't accept any further service calls about it. And they've sent me back what is now a useless computer which displays "Operating system not found" when switched on.
So what do I do now? All I can do is to write to Dell Customer Relations in County Wicklow and politely explain that I sent a perfectly serviceable computer off to have its screen replaced and, thanks to them, now have a piece of useless junk. Perosnally I think that they should replace it - plus the associated software - with whatever the nearest current equivalent is. Is that a reasonable request? Or should I ask for financial compensation. I guess the files on my Latitude LT are lost forever though...
Would anyone seriously expect me to recommend the purchase of a Dell computer? I think not!!