My tuppence worth. I have been running three different types of Dell Computers for the last few years and am very happy with the product and support. I have a Dimension 4550 desktop, a Latitude D500 Notebook and a Axim X5 Pocket PC all of which function well and have given zero problems. I have not needed Dell support yet other than for an Axim cradle, which I burnt out due to my stupidity and they replaced that for nothing which could have been an expensive exercise. The quality of the machines is definately superior to a lot of the others out there and you only have to open one up and have a look inside to see the difference. Due to the better quality parts I think your chances of requiring support are significantly reduced as well. Hope that helps.