Hi Guys, my tuppence worth...
I've been using Dell for over 10 years now, first desktops and then lattitudes. The Lattitudes have spent hard time in some of the worst operating environments imaginable, in 7 years I haven't had more than a battery failure.
I bought a new one recentely, a specced out D600. I chose this over an Inspiron because they seem to be a more robust machine - Pentium M vs P4 etc.
The ordering experience was so bad that I genuinely tried to find an equivalent machine from another supplier. The support was what made me take a deep breath and go back to Dell, I work all over the world and can't send it back to the maker if it goes wrong - as happened with company Toshibas a few years ago...
I have dealt with the call centre, is it India?, not reassuring, I wasn't sure whether I'd been talking to a human or a machine.
Now I'm worried...