who are your rudest pax?
Join Date: Dec 2006
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You make some good points NSEU.
I would love to take my seat during turbulance but most of the time the airlines demand we check passengers for seat belt compliance except in severe turbulance.
I've had many many pax ask me why the crew are allowed to be up but they have to be sat down.
I would love to take my seat during turbulance but most of the time the airlines demand we check passengers for seat belt compliance except in severe turbulance.
I've had many many pax ask me why the crew are allowed to be up but they have to be sat down.
Join Date: Mar 2005
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Clear Air turbulence - by definition it happens in "clear air" so therefore usually unpredictable. Thats why passengers should always have their seatbelts fastened - but will they? No!
Never understood it - they will have their seatblets on for the entire journey in a car - but on an aircraft .............. apparantly they know better!
Crew uniforms - yes some dont look too good for an evacuation - in a planned emergency I would always advise my female crew to remove stockings/tights.
Worst passengers - those with no manners regardless of race creed nationality or social standing - a "thank you" costs nothing - thought it did when I was young - it cost a smack if I didnt say it! But of course now children can't be disciplined like that
Never understood it - they will have their seatblets on for the entire journey in a car - but on an aircraft .............. apparantly they know better!
Crew uniforms - yes some dont look too good for an evacuation - in a planned emergency I would always advise my female crew to remove stockings/tights.
Worst passengers - those with no manners regardless of race creed nationality or social standing - a "thank you" costs nothing - thought it did when I was young - it cost a smack if I didnt say it! But of course now children can't be disciplined like that
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Worst pax...
Definately stag parties....They treat the aircraft like a pub, shouting for more drinks all the time, even though you remind them that there are 100 other pax on board. They also seem to have farting and swearing competitions, and find it totally acceptable to grab your arse every time you walk past
Give me chavs and business pax any day over them!!
Definately stag parties....They treat the aircraft like a pub, shouting for more drinks all the time, even though you remind them that there are 100 other pax on board. They also seem to have farting and swearing competitions, and find it totally acceptable to grab your arse every time you walk past
Give me chavs and business pax any day over them!!
Join Date: Apr 2007
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not a nerve just a niggle!
you have loads of points that i totally agree with NSU i did not say flying was not dangerous it is! no question about it but so is everything that we come across in our everyday lives which i was trying to say about m25 thing!, if we would look at life like that personally i would not come out of my cosey bed!!! ( do you still fly knowing what you know then ??)
quote "but airplanes fly at 300mph with no such safety devices. It seems that airplanes rely on avoidance more than crash resistance"
( yes maybe true but the driving standard up in the sky is much better than the M25 which you TRY to avoid but the buggers still get you) " i keep coming back to that i think i might have a grudge against that motorway"!!!!
As for the 6 weeks training no we dont learn every danger and concequence that we may come across or prepare you for it, life experiences does that but i think it gives you a eye opener of the top layer of what we can do or not do which may cancel the chain effect that can cause a major or minor accident which id rather have then nothing at all .To be honest i might be one of those people that freezes or locks and hides in the toliet when something heaven forbid may happen!! i dont know and i hope to never find out but isnt that the occupation hazard which i signed up for with that tight fitting polyester uniform, give me a flame proof worster sauce retardent jump suit any day .
I think pax should have seatbelts on at all times and if i could seat on my jump seat with my seatbelt on all flight i would but i dont think that will get the punters on our airline or keep my job for that matter as the rivals are doing the" you can walk around our cabin !!" which commercial aviation seems to be all about!
The way i see it if your numbers up its up but personally i wont go easily
you have loads of points that i totally agree with NSU i did not say flying was not dangerous it is! no question about it but so is everything that we come across in our everyday lives which i was trying to say about m25 thing!, if we would look at life like that personally i would not come out of my cosey bed!!! ( do you still fly knowing what you know then ??)
quote "but airplanes fly at 300mph with no such safety devices. It seems that airplanes rely on avoidance more than crash resistance"
( yes maybe true but the driving standard up in the sky is much better than the M25 which you TRY to avoid but the buggers still get you) " i keep coming back to that i think i might have a grudge against that motorway"!!!!
As for the 6 weeks training no we dont learn every danger and concequence that we may come across or prepare you for it, life experiences does that but i think it gives you a eye opener of the top layer of what we can do or not do which may cancel the chain effect that can cause a major or minor accident which id rather have then nothing at all .To be honest i might be one of those people that freezes or locks and hides in the toliet when something heaven forbid may happen!! i dont know and i hope to never find out but isnt that the occupation hazard which i signed up for with that tight fitting polyester uniform, give me a flame proof worster sauce retardent jump suit any day .
I think pax should have seatbelts on at all times and if i could seat on my jump seat with my seatbelt on all flight i would but i dont think that will get the punters on our airline or keep my job for that matter as the rivals are doing the" you can walk around our cabin !!" which commercial aviation seems to be all about!
The way i see it if your numbers up its up but personally i wont go easily
Join Date: May 2006
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I work around four hitches a year offshore -mainly in Angola, Nigeria and I agree that some of the biff's on my flights into / out of LAD or LOS /PHC can be a bit difficult.
But, we work long hours in a hot, dirty and dangerous environment where sleep is difficult to get and when you are not on duty, there is sod all to do. We are exposed to all of the storms that God throws at us. We are many hours from home and our families. So, when we come home to start our 15 or 21 days leave, its inevitable that some of the crews will be a bit awkward.
All I ask is that we are given some leeway and not be put in the same grouping as stag parties as obnoxious pax.
But, we work long hours in a hot, dirty and dangerous environment where sleep is difficult to get and when you are not on duty, there is sod all to do. We are exposed to all of the storms that God throws at us. We are many hours from home and our families. So, when we come home to start our 15 or 21 days leave, its inevitable that some of the crews will be a bit awkward.
All I ask is that we are given some leeway and not be put in the same grouping as stag parties as obnoxious pax.
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Join Date: Jun 2006
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Dan Air 87
You are so right in what you are saying. One of my routes is Baku so we carry a lot of off shore workers. And I can say that 99.9% of them are great guys who are just having a celebration drink, or whatever kind of drink, and we really enjoy the banter. They mostly have a sense of humour and interact with us lot, the crew. That's what makes my job enjoyable, what my Irish friends call 'the crack'!
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Exactly. Us passengers are paying money to be on a flight that we expect to be nice and quiet. But time and time again we are bombarded by chavs who think it is their own living room. Really annoying.
Join Date: Mar 2003
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As opposed to quoting nationalities, I'll quote destinations instead that I've done where the pax have been pretty appalling in their behaviour!
LOS - Lagos - I know its a cultural thing, but its hard to get used to being hissed at...
TLV - thank the lord its only just under 5 hours from LHR!
DEL/BOM etc
MCO / MIA - Orlando/Miami - just very demanding indeed, expect everything
JFK - a little of all the above destinations mixed into one!
NAS / GCM (Nassau / Grand Cayman - as per MCO/MIA - would be rich cruise shippers who are very demanding at times rude!)
Of course, not all are like this - some great pax on these destinations too!
LOS - Lagos - I know its a cultural thing, but its hard to get used to being hissed at...
TLV - thank the lord its only just under 5 hours from LHR!
DEL/BOM etc
MCO / MIA - Orlando/Miami - just very demanding indeed, expect everything
JFK - a little of all the above destinations mixed into one!
NAS / GCM (Nassau / Grand Cayman - as per MCO/MIA - would be rich cruise shippers who are very demanding at times rude!)
Of course, not all are like this - some great pax on these destinations too!
Oi, enough of the British business travelers abuse.....thats me, and I am always polite and enjoy a bit of banter with the FA's when time allows.
Now trot off down the back and get me a G&T sweetie.....come on chop chop (slap on the arse)
*ducks in readiness for the verbal kicking that may head my way*
Now trot off down the back and get me a G&T sweetie.....come on chop chop (slap on the arse)
*ducks in readiness for the verbal kicking that may head my way*
Join Date: May 2006
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Can I just ask where are the rudest, most bad mannered security guards? I have one place that reduces grown men to gibbering wrecks with their treatment...forget LOS, JFK, IAD, even LGW..step forward the wonderful security staff at Paris CDG. They make transiting through CDG instantly forgetable and also avoidable!
Join Date: Jan 2004
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For me, the rudest ones and the most demanding ones, have to be parents with babies... the ones that come on as if they've got the baby Jesus Christ himself in their arms and expect you to lift and lay everything to accomodate them!
Hold the baby, take this nappy, get that bag... etc... etc...etc!
One woman once TOLD me to heat her brats bottle... so I did heat it... I gave it back steaming! Hehe!
That''ll learn her to ask nicely!
Hold the baby, take this nappy, get that bag... etc... etc...etc!
One woman once TOLD me to heat her brats bottle... so I did heat it... I gave it back steaming! Hehe!
That''ll learn her to ask nicely!
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Let me put this is perspective:
Unfortunately with the lower ticket prices charged, and in particular the implementation by some airlines of individual pricing for any additional item (food etc), passengers demand to be treated as consumers, while airlines have been slow to help their customer-facing staff adjust.
The problems that many of you infer are a dislocation between what the cusotmer expects, and the tools the airline provides you with to provide a service.
For example, while it is clearly completely understandable to run out of ice, if the airline has made insufficient preparations to treat the passenger as a bar customer, as well as a transport customer, the customer is understandably going to be upset to be delivered an insufficient product. What would you think if a bar did not give you a drink with ice when requested? (This is not to condone the action of the passenger).
Likewise, paying GBP700 for a Club Europe ticket - regardless of whether the company pays or not - makes it an issue whether the champagne tastes like pi$$ or not.
With knowledge of both sides of this debate, I can assure you that many people who have been in meetings all day rely on the food served in CE to feed them on the way home. Hence understandable annoyance where the airline does not provide service comparable to the ticket price.
Few people choose to travel relentlessly, especially through Heathrow, so their status is not a matter of them gaining freebies, but rather a loyalty reward for having chosen BA, or whichever airline as opposed to the competition.
Impoliteness is unforgiveable from anyone - nevertheless - customers are demanding, and while cabin staff are primarily there for safety, the customer deserves appropriate service.
Unfortunately with the lower ticket prices charged, and in particular the implementation by some airlines of individual pricing for any additional item (food etc), passengers demand to be treated as consumers, while airlines have been slow to help their customer-facing staff adjust.
The problems that many of you infer are a dislocation between what the cusotmer expects, and the tools the airline provides you with to provide a service.
For example, while it is clearly completely understandable to run out of ice, if the airline has made insufficient preparations to treat the passenger as a bar customer, as well as a transport customer, the customer is understandably going to be upset to be delivered an insufficient product. What would you think if a bar did not give you a drink with ice when requested? (This is not to condone the action of the passenger).
Likewise, paying GBP700 for a Club Europe ticket - regardless of whether the company pays or not - makes it an issue whether the champagne tastes like pi$$ or not.
With knowledge of both sides of this debate, I can assure you that many people who have been in meetings all day rely on the food served in CE to feed them on the way home. Hence understandable annoyance where the airline does not provide service comparable to the ticket price.
Few people choose to travel relentlessly, especially through Heathrow, so their status is not a matter of them gaining freebies, but rather a loyalty reward for having chosen BA, or whichever airline as opposed to the competition.
Impoliteness is unforgiveable from anyone - nevertheless - customers are demanding, and while cabin staff are primarily there for safety, the customer deserves appropriate service.
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@trolleydolly737
You utter, utter fool.
Tactics such as that give your colleagues a bad name.
Clearly your airline failed in their assessment: the role not only needs someone with a brain for safety, but a diplomat who can deliver the customer service standards required.
One woman once TOLD me to heat her brats bottle... so I did heat it... I gave it back steaming! Hehe! That''ll learn her to ask nicely!
Tactics such as that give your colleagues a bad name.
Clearly your airline failed in their assessment: the role not only needs someone with a brain for safety, but a diplomat who can deliver the customer service standards required.
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Sign of the times alas?
(My first post on PPrune!)
I'm only a moderately frequent passenger, usually on business, but I really think there's no excuse for ignoring the basic rules of politeness; am I unusual in that respect? Most of my flights are long haul, and I can't help thinking that if we're going to be together for 9+ hours then it's in everyone's interests to make it as pleasant as possible.
Anyway I've never quite got over the feeling that flying is actually something a little bit special. Those who do it for a living probably don't feel the same way!
I'm only a moderately frequent passenger, usually on business, but I really think there's no excuse for ignoring the basic rules of politeness; am I unusual in that respect? Most of my flights are long haul, and I can't help thinking that if we're going to be together for 9+ hours then it's in everyone's interests to make it as pleasant as possible.
Anyway I've never quite got over the feeling that flying is actually something a little bit special. Those who do it for a living probably don't feel the same way!
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Avoid the chavs and stag/hen parties and get on a plane somewhere you think they may not go, somewhere a bit more up market, thats my take.
We flew to Crete last year in kids summer hols, never again, full of teenage groups shouting screaming and making a damn nuisance of themselves.
Have flown to Mauritius ahhhhhhhh now that was much better
We flew to Crete last year in kids summer hols, never again, full of teenage groups shouting screaming and making a damn nuisance of themselves.
Have flown to Mauritius ahhhhhhhh now that was much better
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Re-Heat: Utter Fool - No. Extremely off crew member that is sick to the back teeth of being treated as a personal slave to some of the travelling public that think I am there for their every whim - I am not. I am onboard for the safety of everyone, not just those that think I am on this planet to look afeter them and only them!
My airline did not fail in their assessment at all, I happen to be a very safety consciencious crew member... remember that?... Its the PRIMARY and most IMPORTANT role of my position. Customer service comes further down the list and my customer service skills are great... as long as I am treated with the respect that I am due, the same respect that I treat everyone else with, it costs nothing to me and shouldn't cost anything to the passengers we carry. It works both ways!
off crew member that is sick to the back teeth of being treated as a personal slave to some of the travelling public that think I am there for their every whim - I am not. I am onboard for the safety of everyone, not just those that think I am on this planet to look afeter them and only them!My airline did not fail in their assessment at all, I happen to be a very safety consciencious crew member... remember that?... Its the PRIMARY and most IMPORTANT role of my position. Customer service comes further down the list and my customer service skills are great... as long as I am treated with the respect that I am due, the same respect that I treat everyone else with, it costs nothing to me and shouldn't cost anything to the passengers we carry. It works both ways!
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I think the point being made is that it is difficult to equate your stated position of being safety conscious with your decision to deliberately serve an infant with boiling milk - I'm sure that you didn't mean for it to come across as it has done, but that appears to be your position from what you have written.