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Old 15th Jul 2007, 14:22
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Thumbs up Virgin Cabin Crew

I would just like to say that 8 years ago (with Virgin) i had a bomb scare on the way 2 MCO, since then i havent been able to look at a plane let alone think about getting on one! My parents booked a hol wid u for may. I was dreading it all year.
At the airport, about 2 get on the plane, i couldnt. I was cryin, shaking.. petrified. A crew member called Lisa .S. Douglas came over took my hand and reasured me to get on the plane with lots of hugs. At first i couldnt and was still afriad .. then she took me to the galley to calm down. She then introduced me to the rest of the cabin crew and stayed with me until taxi. Once airbourne she came and got me out of my seat. I stayed in the galley with her, Laura, Margaret, Dishy, Abbey, Carley, Manuella, Johnny, Rebekah. Lisa let me wear her red apron once my confidence had grew and i was allowed to serve the pax. with her. Now, i would love to become a Virgin CC when im old enouh! I would like to thank her soooo much for helping me to over come my fears (as well as the other CC). I reli did appreciate all ur hugs, kisses and support. xxx Thank you Virgin CC xx on the VS027 flight - 17th May 2007
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Old 15th Jul 2007, 23:50
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Jenn,

What a great story!

I'm crew for Virgin, and although I dont know Lisa, I'll print this page out and pop into her drop file for you next time I'm in the crew room.

Glad you over came your fear, and hope you had a great time in Orlando!
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Old 16th Jul 2007, 16:10
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Thank you Virgin Boi .x.
I cant beleive she managed to help me overcome my fears! Even had me giggling which i didnt think i would! Some of the passengers are reli stupid tho no offence... we offered them juice or water and they were saying coke. I was shocked! Nd with afternoon tea.. !

Yes i had a great time thanks... off 2 dubai next year with Virgin of course!

Do you enjoy working for Virgin? Do you get to know many of the crew?
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Old 17th Jul 2007, 06:27
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Some of the passengers are reli stupid tho no offence...
You got the job?
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Old 17th Jul 2007, 15:12
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Im 15 but i got to be a Cabin Crew for the 9 hour flight. So i got to serve the pax. and as the cabin crew sed on the flight some of the pax. are reli stupid in what they ask for ... i want to be a cabin crew when im old enof as im only 15 ...
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Old 17th Jul 2007, 19:45
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That's a beautiful story.... Why don't I go and puke while you go and learn how to write the English language correctly.
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Old 18th Jul 2007, 08:38
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The problem is that this IS how the English language is taught today, phonetically.
Add to that a generation growing up with "TXT spk" many discussion forums are becoming difficult to view as you spend twice as long trying to decipher what has been written.
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Old 18th Jul 2007, 09:15
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Thumbs up

I think it's cool that they let her help with the service to take her mind off her fear, and I agree with the above poster, AMS. It's really sweet that she went to the effort in trying to get her thanks out to the crew responsible
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Old 18th Jul 2007, 12:56
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Now now Jet_Black_Monaro.............

Don't think there is any reason to rain on someone's parade. The young lady's post may not be written in correct english, BUT you did understand what she had to say did you not............
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Old 20th Jul 2007, 15:09
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Smile

Well hello Jen! I saw you had posted on here so thought i would take the opportunity to say hello. I don't know if you remember me Jen from your flight. I was sat in 25a (next to the galley in which you were in with the crew). I was the first passenger that you served with Lisa!
I remember seeing you looking scared and chatting with you. You were such a lovely girl and it was great to see you looking relaxed towards to the end of the long flight on 'hot lips'. I remember being jelous of you . I am a frequent flyer with many airlines and never have i seen such fear, o such caring cabin crew.

I agree with the above posts, I think its really nice of you to post on here.
Jet_black_monaro .. haven't you ever used 'txt language' before. Or have you forgotten what it is like to be young?
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Old 21st Jul 2007, 16:51
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Jet_Black_Monaro,

Really... why don't you chill out a little... the girl is 15 yrs old and using an online forum to try to thank someone for helping her out. It doesn't matter if she uses txt speak, thats what teenagers do...

Really, get a life and find something thats worth moaning about.

Jenn,

Sorry for the late response, I've been on holiday.

I love working for Virgin. They are the company for you to aim to work for for sure! With regards to getting to know the crew... its hard to explain. The crews always bond so well extremely quickly. I think thats because we're used to working with a brand new crew each time we go to work, and because we have SO much fun down route.

So although we have a lot of fun, I wouldn't say that you truely get to know people and make solid friendships. Dont get me wrong, it does happen, and I've got loads of friends at work - but with well over 4000 crew in the company, and only 12-18 crew on each flight, you can go for years without seeing someone.

Just work as hard as you can on your GCSEs, get a part time job in the customer service industry if you can (i.e. in a shop, or hotel work), and dont forget your dream. I grew up wanting to work for Virgin - no one else. It took me 2 applications, and I had to start with another airline first, but I got there in the end!

By the way, have you ever seen the film "A view from the top"? - If not hire it out from Blockbuster or somewhere. I think you will love it!
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Old 22nd Jul 2007, 15:24
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I didnt know i had to write it full English on these forums. I'm so used to texting! Sorry...

Virgin Boi, i hope you had a great holiday. Thank you for answering my questions and for the good advice, i really appreciate it . My aim, like yours is to most definately work for Virgin now.
I had no idea there were that many crew! It was great fun, and the crew seemed to get along really well making the time go faster. I will work as hard as i can now, in my final GCSE exams and hopefully then i can be crew for Virgin... and like you said 'follow my dream'.

I hope you dont mind me asking a few more questions ..
How long have you been a cabin crew member with Virgin for? What is your favourite destination / flight to be on? Have you got to be 18 or 19 to become a Virgin cabin crew?

Nope, i have not yet seen that film, but as you and AMS recommend it i will rent it out!
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Old 22nd Jul 2007, 16:01
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Work even harder and join us at BA. Well done to the crew and a story that does credit to Virgin.
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Old 23rd Jul 2007, 19:43
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Brilliant Basics... Magic Touches... As lame as it may sound, there are times when you can see we have some of the best crew in the sky! I hope the CSS on the flight saw this, and gave all crew an Outstanding on their PMs.
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Old 30th Jul 2007, 15:59
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Virgin boi ...

thanks for the advice ... i've seen the film 'a view from the top' .. like you said .. yes i loved it !!!

AMS - i can see why you agree - it's great.

Can someone tell me what a PM is please. And if you work for Virgin .. we have e-mailed customer services, can you tell me whether the crew members will be rewarded?

Thanks x
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Old 1st Aug 2007, 07:59
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What should happen, is that the crew members concerned should have a note put on their file and they'll gain a point towards their performance monitoring. They should also receive a copy of the letter in their drop file.

It's lovely the way they looked after you. Nowadays you just need to be careful incase "the militia" think it is a health and safety risk and someone gets in trouble! Personally though, I think it's great the way they helped and took your mind off your fear.
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Old 1st Aug 2007, 08:03
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I gather T or C sir, that the management have decided in the light of the pay negotiations that this is a fantastic way to go.
One FSM and a crew of voluenteers from Economy on a promise of a future op-up to serve the drinks and snacks. Fantastic cost savings to the airline!
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Old 1st Aug 2007, 08:11
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At the airport, about 2 get on the plane, i couldnt. I was cryin, shaking.. petrified. A crew member called Lisa .S. Douglas came over took my hand and reasured me to get on the plane with lots of hugs. At first i couldnt and was still afriad .. then she took me to the galley to calm down.
Yes I am the same Jen, and I am going to see if they do this for me too in the airline I will be flying with- not Virgin unfortunately, but a different airline. Stewardesses can be very nice to nervous people. I guess I'll have to put my pilots uniform in my briefcase until they've taken me to my seat in the flightdeck, then get changed quickly!

Well done for conquering your nervousness. There's really nothing to worry about....but let's not let them know we know that OK?...........
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Old 1st Aug 2007, 19:01
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Thank you AMS.. what airline do you work for then?

T & C - I hope it doesnt get them into trouble ... due to health and safety i just wasn't allowed to actually serve tea and coffee (allowed to clear it up though!!!) everything was fine for me to do ... i hope they do get recognized because they worked really hard to ensure i overcame my fears...

Hehe.. the FSM said that i was saving them money as i was helping without being paid..!!

Rainboe .. who are you flying with then? I can appreciate now as there is not much to be scared of as they prooved this to me by allowing me to help. I hope that you get to do the same ... I know that it is rare though as was explained to me ...
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Old 2nd Aug 2007, 14:46
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Jen - I'm sorry to say that Rainboe is ringing your dinger!

I am led to believe that he normally needs a lot more than his hand being held by a female crew member, and then to hug him, and finally to take him in the galley for him to calm down...

Some say that he isn't responsible enough to be let loose serving the tea and coffee either... I couldn't possibly comment!

PM
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