Silverjet
Join Date: Aug 2004
Location: Essex, based at LTN
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Hiya
I'd love to tell you what the rosters look like but we don't really know ourselves yet. We've all been rostered initial flights but as its the end of January it all kicks off its hard to see a pattern. Also the Director of IFS needs to review the rosters and make a final decision as to how they will work so its all TBC at the moment.
Money- basic+flight duty pay every hour from sign on in LTN to sign off in LTN plus the 'Service Excellence' reward scheme which as yet has not been finalised an we know nothing about really. Hotel includes breakfast, I think the money works out fairly well, we'll be working quite hard so the money will be good. They said to expect 10-12k on top of basic- but until we have proper rosters and a proper months money it's impossible to say.
Sorry its all very vague, but thats what you get with a new airline but its great fun everyone from directors to crew are lovely and we are just taking each day as it comes and seeing what happens.
Tom x
I'd love to tell you what the rosters look like but we don't really know ourselves yet. We've all been rostered initial flights but as its the end of January it all kicks off its hard to see a pattern. Also the Director of IFS needs to review the rosters and make a final decision as to how they will work so its all TBC at the moment.
Money- basic+flight duty pay every hour from sign on in LTN to sign off in LTN plus the 'Service Excellence' reward scheme which as yet has not been finalised an we know nothing about really. Hotel includes breakfast, I think the money works out fairly well, we'll be working quite hard so the money will be good. They said to expect 10-12k on top of basic- but until we have proper rosters and a proper months money it's impossible to say.
Sorry its all very vague, but thats what you get with a new airline but its great fun everyone from directors to crew are lovely and we are just taking each day as it comes and seeing what happens.
Tom x
Join Date: Dec 2006
Location: Brussels
Age: 39
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Hi Tom
Thank you for your response.
Please keep us posted as soon as you have further information regarding the rosters and the so-called "Service Excellence" reward scheme... I'm wondering if pax will really bother to give positive feedback though...Generally, they write to the company only when something wrong happened to them !
You said :
I read a few posts saying that you guys will do around 8 trips a month. Is it 8 round trips or 4 round trips ? 8 round trips seem quite a lot to me ! & i'm wondering if you won't end up exceeding the max of hours a year... please, enlighten me !
Can't wait to read you!
Morissette
Thank you for your response.
Please keep us posted as soon as you have further information regarding the rosters and the so-called "Service Excellence" reward scheme... I'm wondering if pax will really bother to give positive feedback though...Generally, they write to the company only when something wrong happened to them !
You said :
Can't wait to read you!
Morissette
Join Date: Aug 2004
Location: Essex, based at LTN
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I'll let you know about the trips. They said at first we would be doing c.8 trips a month i.e LTN-EWR-LTN on a back to back style so for those of you unfamiliar....
Day 1- LTN-EWR land approx 1300 local
Day 2- EWR-LTN late departure
Day 3- Land LTN 0720
Day 4- LTN-EWR Land approx 1300 local
Day 5- EWR-LTN
Day 6- Land LTN 0720
Days off
BUT...it has not been confirmed, I wonder if it will be like that for a while before more crew come online then as we get different routes etc the pattern will have to change...realistically with leave/days off etc we won't get 8 trips a month in, I'd say 6/7 MAX. It could push our hours but once more crew are in it will even out. It may be totally totally different to this, it is yet to be decided!!
The company are very switched on and I'm not just saying that because I'm new and eager lol there is a wealth of experience on the management team and they are very clued up so far, so I'm sure it will all be OK! Watch this space! And before the bashing begins, I'm not being naieve or dumb I am just being positive and optimistic, we might all end up on 'high hours' because of a rostering c**k up but thats another risk we have to take being in at the beginning. I'm more than sure that it won't happen but who knows!!
Service Excellence I really can shed no light as very little has been mentioned, I think it may be based on feedback collected onboard during the flight, thats a guess, I really don't know!
Watch this space is all I can say and if you're hesitant then don't apply until the company is more established, a lot of people need the security of knowing exactly what they're going in to but some like the 'adventure' if thats the right word...and so far it's been a good one!
Tom
Day 1- LTN-EWR land approx 1300 local
Day 2- EWR-LTN late departure
Day 3- Land LTN 0720
Day 4- LTN-EWR Land approx 1300 local
Day 5- EWR-LTN
Day 6- Land LTN 0720
Days off
BUT...it has not been confirmed, I wonder if it will be like that for a while before more crew come online then as we get different routes etc the pattern will have to change...realistically with leave/days off etc we won't get 8 trips a month in, I'd say 6/7 MAX. It could push our hours but once more crew are in it will even out. It may be totally totally different to this, it is yet to be decided!!
The company are very switched on and I'm not just saying that because I'm new and eager lol there is a wealth of experience on the management team and they are very clued up so far, so I'm sure it will all be OK! Watch this space! And before the bashing begins, I'm not being naieve or dumb I am just being positive and optimistic, we might all end up on 'high hours' because of a rostering c**k up but thats another risk we have to take being in at the beginning. I'm more than sure that it won't happen but who knows!!
Service Excellence I really can shed no light as very little has been mentioned, I think it may be based on feedback collected onboard during the flight, thats a guess, I really don't know!
Watch this space is all I can say and if you're hesitant then don't apply until the company is more established, a lot of people need the security of knowing exactly what they're going in to but some like the 'adventure' if thats the right word...and so far it's been a good one!
Tom
Join Date: Dec 2006
Location: Brussels
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Hi Tom thanks again for your post and I appreciate the fact that you bothered to answer.
I understand that everything looks quite vague at the moment as it's a new "adventure". So keep us informed as you get further information /"To be continued" as you rightly mentioned .
I'm still interested in the company, I just think i'm just too much of a "chicken sh*t"
to leave my current company for something that is not established yet... Nonetheless, I have a gut feeling that Silverjet is gonna be a massive success. I'd like to apply but yeah, i guess i'm too afraid of losing my current advantages & salary. Yet if things evolve & become clearer, i'll definitely apply...Thanks again & Joyeux Noël
Join Date: Oct 2006
Location: 40,000 feet
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The first flight went very well so I hear, had a friend on it! lot of hard work with the cabin service involved, but our customers were pleased. Have my first trip out to EWR in the morning, can't wait. Everything (touch wood) seems to be on schedule. Course 3 of crew are nearly completing their training now, and courses 4 and 5 start feb 12th, so business is booming. Next a/c delivered by end of March, online beginning of may! and we do have plenty more secrets up our sleeves! lol 
if you check out youtube you can see images of the silver lounge in luton, and th respray of our a/c. Inaugral crew have been treated like kings, hair cuts by Nicki Clarke for some, visits to top notch restaurants in london for service training. Uniform is very clean cut, charcoal grey, silver wings, white shirt, with blue silver and purple stripes. Brand named cabin bags and suitcases the works! Don't mean to blow our trumpet, but so glad I could be part of it from the very beginning!
if you check out youtube you can see images of the silver lounge in luton, and th respray of our a/c. Inaugral crew have been treated like kings, hair cuts by Nicki Clarke for some, visits to top notch restaurants in london for service training. Uniform is very clean cut, charcoal grey, silver wings, white shirt, with blue silver and purple stripes. Brand named cabin bags and suitcases the works! Don't mean to blow our trumpet, but so glad I could be part of it from the very beginning!
Join Date: Jan 2007
Location: Edinburgh
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Silverjet info
Media video showing lounge and aircraft interiors is online at
www.prnewswire.com/mnr/silverjet/26686/
Looks very nice. Am looking forward to trying this out in February
www.prnewswire.com/mnr/silverjet/26686/
Looks very nice. Am looking forward to trying this out in February
Join Date: Oct 2001
Location: Gatwick
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Good for you
I am genuinly happy to see someone excited about their job and how they are being looked after by their employer and how this will reflect on the services they give to their customers!
I am sure the cynics will be along soon, but I really hope it works out for you, because it might just roll out to the rest of the industry.
I am sure the cynics will be along soon, but I really hope it works out for you, because it might just roll out to the rest of the industry.
Join Date: Jul 2006
Location: Somewhere in the middle
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Listening to Radio 1 this morning (Mon 29th Jan)
Ricky from the Kaiser Chiefs mentioned that he flew to New York on a new airline Silverjet and would recommend the airline to anyone as it was one of the best flights he had ever been on.
Nice to see that the praise is starting already. Good luck to everyone at Sliverjet- your obviously doing a great job.
BTW the aircraft look great as well
Ricky from the Kaiser Chiefs mentioned that he flew to New York on a new airline Silverjet and would recommend the airline to anyone as it was one of the best flights he had ever been on.
Nice to see that the praise is starting already. Good luck to everyone at Sliverjet- your obviously doing a great job.
BTW the aircraft look great as well
Good luck and good times
All the very best to the F crew, the C crew, the managers and Directors. At last, a British based airline that might remember that customers come first.
This forum is so sick of customers that it call them Self Loading Freight. Mod.s must be from BA....so all the best to the new team. Watch out for the dirty tricks!
an ancient observer from the sector.
This forum is so sick of customers that it call them Self Loading Freight. Mod.s must be from BA....so all the best to the new team. Watch out for the dirty tricks!
an ancient observer from the sector.
Join Date: Jul 2006
Location: MAN
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Err....
This forum is so sick of customers that it call them Self Loading Freight. Mod.s must be from BA....so all the best to the new team. Watch out for the dirty tricks!
Err.
I believe SLF is actually derived from the Military Slang.
Whilst not being the greatest fan of BA (Company not Flight / Cabin Crew)[1]
I believe your comment does BA, and other airlines crew a disservice.
Regards
DaveA
[1] Only due to forcing me back onto Air Malta due to intransigance over baggage allowances and not honouring a committment they gave to match the AM 40Kg for my diving kit.
EDIT: TYPE ENGLISH DAVE, ENGLISH!!!!!!
Err.
I believe SLF is actually derived from the Military Slang.
Whilst not being the greatest fan of BA (Company not Flight / Cabin Crew)[1]
I believe your comment does BA, and other airlines crew a disservice.
Regards
DaveA
[1] Only due to forcing me back onto Air Malta due to intransigance over baggage allowances and not honouring a committment they gave to match the AM 40Kg for my diving kit.
EDIT: TYPE ENGLISH DAVE, ENGLISH!!!!!!
The point was best wishes to Silverjet!
The point was best wishes to Silverjet! The side comment was not the main point.
I hope that they all make a great success of it!
I hope that they all make a great success of it!
Join Date: Dec 2006
Location: Brussels
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Hi there,
to the people who started their flights to NYC, could you please tell us more about the journey ? ( specially the service offered throughout the flight : catering, wine types, food, on board high tech systems) Do the cabin crew do the safety demo or is it played on a tv screen ?
Could you also please describe your monthly roster ? how many days off after a trip ? how long do you stay in your NYC hotel ? how many flights are you scheduled to operate in a month ? Is the hotel in NYC of top quality & downtown ( do you have time to do some shopping ? )
i read somewhere that Silverjet could fly to Bermuda, is it true or just a rumour ?
looking forward to reading your posts !!
Morissette
to the people who started their flights to NYC, could you please tell us more about the journey ? ( specially the service offered throughout the flight : catering, wine types, food, on board high tech systems) Do the cabin crew do the safety demo or is it played on a tv screen ?
Could you also please describe your monthly roster ? how many days off after a trip ? how long do you stay in your NYC hotel ? how many flights are you scheduled to operate in a month ? Is the hotel in NYC of top quality & downtown ( do you have time to do some shopping ? )
i read somewhere that Silverjet could fly to Bermuda, is it true or just a rumour ?
looking forward to reading your posts !!
Morissette
Join Date: Oct 2006
Location: 40,000 feet
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Hi Morisette, fyi... have just got home after landing at 7 this am... o/b service involves pre-boarding drinks with warm nuts, before our silver crew take post take off drinks orders, after distributing menus... After take off drinks are served, orders taken by service coords n IFM's for starters and mains... lunch served starting at 12, 5 course dinner (choice of appetisers and entrees), fully plated up in a bistro style, this is accompanied by warm bread, 2 choices of red, 2 choices of white.... (appetiser, entree, desert, cheese & port, coffee).... afternoon tea is served during the flight... this is a surprise tho, no cucumber sandwiches here! alongside bar service on demand, personal IFE etc... Demo is personal! i.e Manual, the a/c has been refitted, no PSU's here! All customers have their own personal IFE system, which is powered by the seat (alongside their laptop if they want to use it), no call bells, no air vents!, Personal reading lights are multi phasing, at the touch of the customers control, at their own seat!
Inbound starts the same, evening meal served asap... 5 courses offered again, but we aim to max sleep time, so customers can choose exactly what they want to eat... british meals and specials o/b, US meals n specials I/B... the cabin is a quiet zone! No PA's, no call bells, no lights! PAX sleep until Top of Drop, when they are served with breakfast, which they can carry off, if they like!
Typical stopover approx 30 hours, crew have a top class hotel in New Jersey, approx 30 min train journey from NYC, but everything is there if needed, crew discounts on bar and food, complimentary breakfast etc...
Private terminals both ends, so our customers never have long to wait (30 minute check in!) I'm a service coordinator myself... won't deny a 7hr 30 flight goes very quick when you maintain these standards! Already have some high profile customers on board, some of the nicest people you can meet!!!
Where did you hear about Bermuda???? you'll have to tell me more! Rosters at the moment are averagin about 5.5 - 6 trips per month... as far as flight pay is concerned it's quite healthy!
Crew are amazing! You can tell why they selected us, I think we all have the exact same personalities and manerisms! It feels like we're one big family already, and we're ever growing! I'm so excited to be an inaugral member of the silverjet team! They know how to look after their crew, F/C, C/C and all the top management all are on en even level as regards to feedback! Heck there's people here who have started up multi billion pound companies now, and they still greet you with a warm handshake, smile and treat you as if they've known you for years!
I appreciate there will still be sceptics out there! But I honestly believe SILVERJET is something that even HRH Liz herself will be soooooo proud of!
If you want a more indepth look, check out this link... it's available on the web now anyway... only gutted they cut my head off when I was serving champagne!
http://www.prnewswire.com/mnr/silverjet/26686/
Inbound starts the same, evening meal served asap... 5 courses offered again, but we aim to max sleep time, so customers can choose exactly what they want to eat... british meals and specials o/b, US meals n specials I/B... the cabin is a quiet zone! No PA's, no call bells, no lights! PAX sleep until Top of Drop, when they are served with breakfast, which they can carry off, if they like!
Typical stopover approx 30 hours, crew have a top class hotel in New Jersey, approx 30 min train journey from NYC, but everything is there if needed, crew discounts on bar and food, complimentary breakfast etc...
Private terminals both ends, so our customers never have long to wait (30 minute check in!) I'm a service coordinator myself... won't deny a 7hr 30 flight goes very quick when you maintain these standards! Already have some high profile customers on board, some of the nicest people you can meet!!!
Where did you hear about Bermuda???? you'll have to tell me more! Rosters at the moment are averagin about 5.5 - 6 trips per month... as far as flight pay is concerned it's quite healthy!
Crew are amazing! You can tell why they selected us, I think we all have the exact same personalities and manerisms! It feels like we're one big family already, and we're ever growing! I'm so excited to be an inaugral member of the silverjet team! They know how to look after their crew, F/C, C/C and all the top management all are on en even level as regards to feedback! Heck there's people here who have started up multi billion pound companies now, and they still greet you with a warm handshake, smile and treat you as if they've known you for years!
I appreciate there will still be sceptics out there! But I honestly believe SILVERJET is something that even HRH Liz herself will be soooooo proud of!
If you want a more indepth look, check out this link... it's available on the web now anyway... only gutted they cut my head off when I was serving champagne!
http://www.prnewswire.com/mnr/silverjet/26686/
Join Date: Oct 2006
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O... and 1 final toot on the trumpet... we have the best crew to customer ratio going.... 1 crew member for every 10 customers (i know.... airline terminology they should be PAX) but SJET training instills the value of looking after the people you care for in the air! Our customers are who we aim to please... after all, flysilverjet.com... we recreate the magic of airtravel as it once was!
Join Date: Oct 2006
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For some reason that link doesn't work...
http://www.prnewswire.com/mnr/silverjet/26686/
please accept my sincerest apologies, thru my own fault have been awake over 24 hrs! happy viewing!
http://www.prnewswire.com/mnr/silverjet/26686/
please accept my sincerest apologies, thru my own fault have been awake over 24 hrs! happy viewing!
Join Date: Dec 2006
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Thank you for your reply, I appreciate muchly . How many rest hours do you have til your next trip ?!
The service seems to be extraordinarily exceptional ! I must confess I'm very impressed
(The only hitch though, would be that cabin crew do the safety demo! )
The rumour dealing with Bermuda was evoked on cabincrew.com forum! if it happens to be real, you guys are so damn lucky
I wish Silverjet every good fortune !
Merci BestonBoard
Morissette
The service seems to be extraordinarily exceptional ! I must confess I'm very impressed
(The only hitch though, would be that cabin crew do the safety demo! )
The rumour dealing with Bermuda was evoked on cabincrew.com forum! if it happens to be real, you guys are so damn lucky
I wish Silverjet every good fortune !
Merci BestonBoard
Morissette