Thick passenger comments
Join Date: May 2007
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Boarding Cards
I think it's funny when pax board and you ask to see their boarding card and they don't show it to you they just say "I'm with her" and indicate the person in front!!
Also, our fwd crew member has to stand at the bottom of the steps for boarding, and pax come to the front with row 20 seats for example. When I say that they need to board at the back, they argue and say "well we've been told to get on at the front".
One particular person stood there arguing with me and I said something along the lines of "We board rows 1-15 at the front and 16-30 at the rear, therefore not causing congestion inside the cabin and making it easier and less time consuming to board", well they weren't happy with that, because they'd been already told to get on at the front and thought I was just trying to make their day difficult. They spent the whole flight glaring at me and making me feel uncomfortable. I'd not even been rude or abrupt, I'd just explained why. It's not my fault that the handling agent had given out the wrong info...
Also, our fwd crew member has to stand at the bottom of the steps for boarding, and pax come to the front with row 20 seats for example. When I say that they need to board at the back, they argue and say "well we've been told to get on at the front".
One particular person stood there arguing with me and I said something along the lines of "We board rows 1-15 at the front and 16-30 at the rear, therefore not causing congestion inside the cabin and making it easier and less time consuming to board", well they weren't happy with that, because they'd been already told to get on at the front and thought I was just trying to make their day difficult. They spent the whole flight glaring at me and making me feel uncomfortable. I'd not even been rude or abrupt, I'd just explained why. It's not my fault that the handling agent had given out the wrong info...
Join Date: Apr 2007
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Hello reading these posts make me laugh i love pax behavior!!
JUL13 i would of just let him go in front and when all the other pax are huffing and puffing at him because he would have been stuggling all the way through to get to his sit. I would have the expression well i told you so!!!!
he probley would of found something else to moan at though?? i call it the victor meldrew syndrome hehe
JUL13 i would of just let him go in front and when all the other pax are huffing and puffing at him because he would have been stuggling all the way through to get to his sit. I would have the expression well i told you so!!!!
he probley would of found something else to moan at though?? i call it the victor meldrew syndrome hehe
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reading these posts make me laugh
We board rows 1-15 at the front and 16-30 at the rear, therefore not causing congestion inside the cabin and making it easier and less time consuming to board
It's not my fault that the handling agent had given out the wrong info...
Join Date: Apr 2007
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I do apologise if i upset anyone that i find human nature funny sometimes??
its amazing how you know that JUL13 was talking to the passenger in a way that was patronising?????
its amazing how you know that JUL13 was talking to the passenger in a way that was patronising?????
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If it makes any of you cabin crew guys and gals feel better, I usually travel on my own, and being a fit (ish) single bloke I usually get the emergengy exit seat or whatever it's called.
When you're doing the we're all going to die unless you do this right speech, I am paying a lot of attention.
I appreciate what you're all doing.
Then I make sure how to work the door. And ask if I'm in any doubt whatsoever.
Sod the peanuts. You're there to save me. Hopefully.
Chances are slim if we crash, but it would be nice to have a go at helping.
But their are some really obnoxious people SLF, 'I wanna drink, you, you, Iwanna drink.'
Don't know how you put up with it.
Fos hopefully polite SLF
When you're doing the we're all going to die unless you do this right speech, I am paying a lot of attention.
I appreciate what you're all doing.
Then I make sure how to work the door. And ask if I'm in any doubt whatsoever.
Sod the peanuts. You're there to save me. Hopefully.
Chances are slim if we crash, but it would be nice to have a go at helping.
But their are some really obnoxious people SLF, 'I wanna drink, you, you, Iwanna drink.'
Don't know how you put up with it.
Fos hopefully polite SLF
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dog ears i don't know why you are presuming i said it in a nasty patronising way, i simply explained to the pax WHY i'd asked him to do the opposite of what he'd been told. i EXPLAINED to him, i didnt talk down to him. in my eyes if someone understands something then they will see your reasoning. AND i certainly dont think that just cos i'm crew i'm above everyone.
why are you in such an attacking mood anyway?
arent I allowed to contribute with my experiences?
why are you in such an attacking mood anyway?
arent I allowed to contribute with my experiences?
Join Date: May 2007
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Hi all, this is my first posting....I've been having quite a giggle at these.
Can't help but bring up the "tea & coffee" drama with pax's again. When after many L/H flights I became quite frustrated with having to repeat the tea & coffee offerings to pax with headphones on. So I decided that when I approached a pax with headphones on, I would just move my lips without saying anything. So when they took their headphones off, I would only have to say it once!!!! I actually got an applause from pax (minus headphones) in the row behind.
Can't help but bring up the "tea & coffee" drama with pax's again. When after many L/H flights I became quite frustrated with having to repeat the tea & coffee offerings to pax with headphones on. So I decided that when I approached a pax with headphones on, I would just move my lips without saying anything. So when they took their headphones off, I would only have to say it once!!!! I actually got an applause from pax (minus headphones) in the row behind.
Join Date: Feb 2007
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Flight down to Jo'burg (BA crew working as No.8 on High J 744) Stood in my cabin position waiting to point at doors and thinking about whether I had remembered to pack the Jungle Formula or not baby starts screaming. Old Dear sat in Forward Facing Club Seat next to Bassinett starts follwing conversation (obviously had a few sherry's in T4)
Pax (at top of voice): Their lovely when they're yours otherwise complete buggers aren't they?
(Mother of child looks to me in disbelief)
Me: (Winking at Mum) I'm sure he's just startled by the egine start up really look he's quite cute.
Pax: Oh not really that bothered dear, one other thing though you have these rear facing seats on BA don't you I hope I'm not in one?
ME: No you came on at the front of the aircraft so you can see you;re facing forwards right now.
Pax: Yes but once we push back it'll be goign in the opposite direction won't it:
Me: (a little dumfounded) It can only fly in one direction Madame,
Pax: well we're going the other way now.
ME: Yes we're being pushed back by a tug though the aircraft still flies nose first,
Pax: You're just lying so you don't have to move me....
Found her lost in Economy later in flight - presumably looing for the front.
And my favourite standard one:
CC: Tea or Coffee Sir
Pax: I'll have a Beer Please.....
And old Dolly with little time left for people I once flew with (she is actually great but just doesn't suffer fools gladly)
other CC: Can I just see your boarding Card one last time please sir.
Pax: 22K
other CC: I still need to see sir
Pax: 22K
other CC: Sir I shan't be coming to see you in flight so not even vaguely interested in where you are sitting but I can tell you that it will be somewhere in the terminal if you don't show me your boarding card.
Pax: I told you I am in 22K
Me: (Holding back tears) Sir we do need to see your boarding card
Pax: Of course you only had to ask.
Other CC: (Practically explodes on the spot she was scottish he American and obviously didn't understand)
I know you guys aren't all bad at Understanding us but when u r it's quite funny.
Oooh another one.
US Pax: is the USA in the European Union
Me: Not since the Colonial uprising sir.
US Pax: [Completely unsure what I just said]
Other Pax: Almost has to spit her tea out tp laugh.
(guess I'm cute enough to get away with a little cheak with the right passengers).
Pax (at top of voice): Their lovely when they're yours otherwise complete buggers aren't they?
(Mother of child looks to me in disbelief)
Me: (Winking at Mum) I'm sure he's just startled by the egine start up really look he's quite cute.
Pax: Oh not really that bothered dear, one other thing though you have these rear facing seats on BA don't you I hope I'm not in one?
ME: No you came on at the front of the aircraft so you can see you;re facing forwards right now.
Pax: Yes but once we push back it'll be goign in the opposite direction won't it:
Me: (a little dumfounded) It can only fly in one direction Madame,
Pax: well we're going the other way now.
ME: Yes we're being pushed back by a tug though the aircraft still flies nose first,
Pax: You're just lying so you don't have to move me....
Found her lost in Economy later in flight - presumably looing for the front.
And my favourite standard one:
CC: Tea or Coffee Sir
Pax: I'll have a Beer Please.....
And old Dolly with little time left for people I once flew with (she is actually great but just doesn't suffer fools gladly)
other CC: Can I just see your boarding Card one last time please sir.
Pax: 22K
other CC: I still need to see sir
Pax: 22K
other CC: Sir I shan't be coming to see you in flight so not even vaguely interested in where you are sitting but I can tell you that it will be somewhere in the terminal if you don't show me your boarding card.
Pax: I told you I am in 22K
Me: (Holding back tears) Sir we do need to see your boarding card
Pax: Of course you only had to ask.
Other CC: (Practically explodes on the spot she was scottish he American and obviously didn't understand)
I know you guys aren't all bad at Understanding us but when u r it's quite funny.
Oooh another one.
US Pax: is the USA in the European Union
Me: Not since the Colonial uprising sir.
US Pax: [Completely unsure what I just said]
Other Pax: Almost has to spit her tea out tp laugh.
(guess I'm cute enough to get away with a little cheak with the right passengers).
Last edited by Matt101; 12th Jun 2007 at 12:16.
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Something happens to Cabin crew when they don a uniform??
....Well something also happens to pax when they check their luggage in - more often than not they check their brains in with it.
- Why, when pax given a neatly packed snack box, can they not repack it so that the lid closes when they're done eating and drinking? There's less stuff to fit in the box than before? Just means we have to stand there and touch there used cups, napkins etc. And when we're not allowed to where gloves, thats not pleasant.
- Pax who enter the toilets barefoot.....eeeeuuuuuuwwwwwwwwwwww
- Don't care how many times you've flown, which CEO you're friends with, you're still not permitted to bring oversized bags on board. It's a rule and doesn't change due to your seat number or any initials that precede your name.
- One pax, who'd seen on one of those "how to save money when travelling" tv shows, told me to get him a scotch and coke (minus the "please"). Then gave me a $50 note, mistakenly thinking we wouldn't have enough change and therefore he would receive his drink free. Not so. He received his change in a cup - it was $45 in coins of the smallest denomination I could gather amongst the crew. But I gave him a dazzling smile.
- If you as a pax can't lift your own bag into the overhead locker because its waaaay tooo heavy, do you really expect me to potentially injure myself and try and do it for you? Good rule of thumb - if you can't lift it, neither can we. We may be able make a meal out of galley dry stores when pressed, but thats about as far as our superhero powers extend.
- One pax, when given her specially ordered meal (lacto ovo vegetarian) took one look at it and decided she wanted what her husband was having (fish poached in coconut milk. Kind of not lacto ovo vego.) Tho she was a rude cow about it, I complied. Then she demanded that I take her special meal and "show this to the captain so he can see what you make us eat!!" HUH? Why would he care? So I told her I was unable to do so and that the captain neither cared nor had anything to do with the food and chances were, his meal was probably worse than hers. Of course, this didn't shut her up and she went on to complain about something else......
People who you bend over backwards for and they are still not happy have real issues. Thank god they are in the minority otherwise it would make the job mighty unpleasant......
- Why, when pax given a neatly packed snack box, can they not repack it so that the lid closes when they're done eating and drinking? There's less stuff to fit in the box than before? Just means we have to stand there and touch there used cups, napkins etc. And when we're not allowed to where gloves, thats not pleasant.
- Pax who enter the toilets barefoot.....eeeeuuuuuuwwwwwwwwwwww
- Don't care how many times you've flown, which CEO you're friends with, you're still not permitted to bring oversized bags on board. It's a rule and doesn't change due to your seat number or any initials that precede your name.
- One pax, who'd seen on one of those "how to save money when travelling" tv shows, told me to get him a scotch and coke (minus the "please"). Then gave me a $50 note, mistakenly thinking we wouldn't have enough change and therefore he would receive his drink free. Not so. He received his change in a cup - it was $45 in coins of the smallest denomination I could gather amongst the crew. But I gave him a dazzling smile.
- If you as a pax can't lift your own bag into the overhead locker because its waaaay tooo heavy, do you really expect me to potentially injure myself and try and do it for you? Good rule of thumb - if you can't lift it, neither can we. We may be able make a meal out of galley dry stores when pressed, but thats about as far as our superhero powers extend.
- One pax, when given her specially ordered meal (lacto ovo vegetarian) took one look at it and decided she wanted what her husband was having (fish poached in coconut milk. Kind of not lacto ovo vego.) Tho she was a rude cow about it, I complied. Then she demanded that I take her special meal and "show this to the captain so he can see what you make us eat!!" HUH? Why would he care? So I told her I was unable to do so and that the captain neither cared nor had anything to do with the food and chances were, his meal was probably worse than hers. Of course, this didn't shut her up and she went on to complain about something else......
People who you bend over backwards for and they are still not happy have real issues. Thank god they are in the minority otherwise it would make the job mighty unpleasant......
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So sorry, HostieHoney-San
It is not the customers job or duty to re-pack snack boxes for disposal: It is yours.
Put together with your other petty complaints and your stated contempt for customers who apparently "more often than not they check their brains in with it." and an observer would have to query your suitability for your chosen career path.
It is not the customers job or duty to re-pack snack boxes for disposal: It is yours.
Put together with your other petty complaints and your stated contempt for customers who apparently "more often than not they check their brains in with it." and an observer would have to query your suitability for your chosen career path.
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So Matt101 - funnily enough I drink neither tea nor coffee, so yes, if you ask me "tea or coffee sir?", then usually I'll ask for a beer (chilled at that!!!)..
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Petty complaints?
Um, maybe I read the title of this thread wrong.....I thought it was titled "Thick Passenger Comments" and I'm pretty certain I wasn't the one who started it....and there's more than a few pages to this thread I've noticed.
Funnily enough - the "check their brains in wih their baggage" phrase has been bandied around airlines by flight attendants long before I started flying so I can only guess there's a reason for that. I remember first hearing it from a long time CSM...
I could have gone on for ages about all the lovely people I've had the pleasure of dealing with, but thats not appropriate to this particular thread.
Anyways, dealing with the public in ANY job, flying or otherwise, is one of the most difficult, and is not always pleasant, no matter how you want to dress it up, because thats the very nature of people.
And I just re-read my post, and at no instance did I "state contempt" for customers. My spotless career record and letters of thanks and commendation from various pax back up my chosen career path. As such, dog ears up, an observer would have to question why you would read this thread when history shows that the postings are not to your liking. But each to their own....we just shouldn't be so hasty to judge our colleagues, should we....
Funnily enough - the "check their brains in wih their baggage" phrase has been bandied around airlines by flight attendants long before I started flying so I can only guess there's a reason for that. I remember first hearing it from a long time CSM...
I could have gone on for ages about all the lovely people I've had the pleasure of dealing with, but thats not appropriate to this particular thread.
Anyways, dealing with the public in ANY job, flying or otherwise, is one of the most difficult, and is not always pleasant, no matter how you want to dress it up, because thats the very nature of people.
And I just re-read my post, and at no instance did I "state contempt" for customers. My spotless career record and letters of thanks and commendation from various pax back up my chosen career path. As such, dog ears up, an observer would have to question why you would read this thread when history shows that the postings are not to your liking. But each to their own....we just shouldn't be so hasty to judge our colleagues, should we....
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Page 8
And just to back up my comment - refer to Flygirl's comment on page 8......
One more thing, dog ears up, in your haste to deem me an unsuitable flight attendant, you seem to have missed my last line whereby I stated that somewhat "painful" are in the minority.
One more thing, dog ears up, in your haste to deem me an unsuitable flight attendant, you seem to have missed my last line whereby I stated that somewhat "painful" are in the minority.
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Folks its been stated on this thread more than once - if you don't like what you are reading, DON'T READ IT!
This thread is a "therapy" thread for Cabin Crew... No malice intended... if you don't like it, you know where the door is
Simple concept...
This thread is a "therapy" thread for Cabin Crew... No malice intended... if you don't like it, you know where the door is
Simple concept...
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This is for HostieHoney ........
As this is about "thick passenger comments " - it is only about crew sharing the quirky side of the job - what people come out with - I have loads I could share.
What passengers sometimes say onboard is funny but no cause for your reaction. I think you have taken it too seriously.
AGAIN - It is for sharing our experiences.
As this is about "thick passenger comments " - it is only about crew sharing the quirky side of the job - what people come out with - I have loads I could share.
What passengers sometimes say onboard is funny but no cause for your reaction. I think you have taken it too seriously.
AGAIN - It is for sharing our experiences.
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Have to agree , the general public can be incredibly thick at times, as slf and working in retail( major supermarket that likes its staff to smack their bums!!!!), so further down the rung than you guys, the comments and questions we get off customers, would out do you guys and yes its very hard to bite your tongue when your gettin spoke to like crap,by some idiot that thinks he knows the ins and outs of the business cause he/she has seen a programme or 2 on t.v!!
If i wore a hat i'd take it off for yer!!!
Personaly i always try to be as polite and friendly as poss, end of day i think i get better service in return then....Keep up the good work.
If i wore a hat i'd take it off for yer!!!
Personaly i always try to be as polite and friendly as poss, end of day i think i get better service in return then....Keep up the good work.
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Relax y'all
My god some people just can't handle a bit of a joke! I like to hear that other people have to deal with the same *#$^ I do too and here's a nice place to vent! If you dont like it- DONT READ IT! Maybe some of you could get together and start a new thread "I love passengers" "Passengers are my life" "Anything for you sir/madam- I am your servant" ???!!!