Virgin Flair!!!
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virgin flair havent seen this in atlantic for a long time!! and to be honest the virgin flair thing is aload of rubbish you are employed for your communication skills and the way inwhich you can interact with the general public!! to be honest i am not there to be all singing all dancing if that the case i will go get a job with asiana airlines see link
http://uk.flyasiana.com/travelplanne...ight_magic.asp
and personally we are not paid enough in atlantic!!!
vote no to virgin atlantic pay deal offer!!!
http://uk.flyasiana.com/travelplanne...ight_magic.asp
and personally we are not paid enough in atlantic!!!
vote no to virgin atlantic pay deal offer!!!
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EI-CFC,
If not, you're commenting why???
If not, you're commenting why???
Whether or not I've flown DJ or not..well, that's for me to know. I've flown many airlines, many places (we do occasionally leave this little island of ours..), so you'll just have to have your own view.
As for commenting, why should I not? Anyone, experienced or not can comment if they feel like it. Even those who might have never flown DJ can have valid opinions.
As for people who say "I won't fly Virgin again" etc - you hear that everywhere..Ryanair, easyJet, Southwest - you name a low cost carrier, someone out there will have a beef with it. Yet, on the whole, they seem to be doing ok - so there must be enough happy people to keep them afloat! Some people just won't fly with a LCC, or have their expecations dented..but that's life!
Also, you can't compare Virgin Blue to Virgin Atlantic, yes they may have the same kind of ethos, yet they are completely different. Virgin Atlantic is a full service international airline with a completely different product flying on completely different aircraft. Virgin Blue is a low cost, domestic airline with a very limited product flying again on completely different, one class aircraft.
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OK here it is!!!! The definition from the 'inside'....
Virgin Flair is "a desire to create memorable and positive experiences for all. The ability to have fun, making it fun for our guests and each other.'
The rest of the explaination includes words such as ....... upbeat, enthusiastic, personality, memorable, motivates others etc.
I do have to say (with tougue firmly planted in cheek) that I see some of the negative traits on this thread..... negative attitude, unable to laugh at self, lacks enthusiasm and humour.
love SMILE
Virgin Flair is "a desire to create memorable and positive experiences for all. The ability to have fun, making it fun for our guests and each other.'
The rest of the explaination includes words such as ....... upbeat, enthusiastic, personality, memorable, motivates others etc.
I do have to say (with tougue firmly planted in cheek) that I see some of the negative traits on this thread..... negative attitude, unable to laugh at self, lacks enthusiasm and humour.
love SMILE
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I've flown Virgin Blue four times on four of their longer sectors. Only on two of them was a joke ever made, and definately no loud stuff. The other two so quiet it was like flying Qantas.
Do you think that, once their tvs are placed in the back of every seat - starting January I think, the Virgin Blue cabin crew will quiet down even further (as passengers will be on headphones watching tv they've paid for)? My guess is they wont be interuppted during flights much anymore as, for $5, I think many passengers (particularly on the longer sectors), will be on the tvs.
virgincrew99
Your web site of Asiana Airlines was soemthing I never knew existed! Maybe for future job prospects for cabin crew, people should get their violin lessons ready to go!?! Maybe it may be in my training in a couple of years?
And look what else Asiana make their crews do:
"If a remote area is chosen for boarding or deplaning, all our crews say good-bye with waving hands, rain or shine. "
What, no umbrella?
Do you think that, once their tvs are placed in the back of every seat - starting January I think, the Virgin Blue cabin crew will quiet down even further (as passengers will be on headphones watching tv they've paid for)? My guess is they wont be interuppted during flights much anymore as, for $5, I think many passengers (particularly on the longer sectors), will be on the tvs.
virgincrew99
Your web site of Asiana Airlines was soemthing I never knew existed! Maybe for future job prospects for cabin crew, people should get their violin lessons ready to go!?! Maybe it may be in my training in a couple of years?
And look what else Asiana make their crews do:
"If a remote area is chosen for boarding or deplaning, all our crews say good-bye with waving hands, rain or shine. "
What, no umbrella?
Last edited by Galley Power; 7th Nov 2005 at 14:06.
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Galley Power,
I guess like any flight with any airline, but not every QF flight is quiet! haha, although a lot of us wish it was sometimes. It all depends on your crew i guess, you have Qantas crew who spend most of their time out in the cabin having a laugh with the passengers etc and you have ones that don't, the same with Virgin i guess. Each airline targets certain markets and i guess they both do well within their own market group. Competition is good.
Oz
I guess like any flight with any airline, but not every QF flight is quiet! haha, although a lot of us wish it was sometimes. It all depends on your crew i guess, you have Qantas crew who spend most of their time out in the cabin having a laugh with the passengers etc and you have ones that don't, the same with Virgin i guess. Each airline targets certain markets and i guess they both do well within their own market group. Competition is good.
Oz
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My personal view on Virgin Blue allowing a passenger to do the safety briefing - what if there were non-English speaking customers on the flight ???
They would not have understood the p.a., and may have picked up some slightly incorrect information from an untrained person standing in the aisle.
I enjoy a good laugh as much as anyone else, but the safety briefing is NOT a laughing matter - it is there to help save lives, and I judge any airline on it's commitment to safety by the way it performs safety procedures.
By the same token, would a customer be allowed to land their plane - after all, there would be someone sitting next to them who was fully trained in doing it !!!!!!!!!
They would not have understood the p.a., and may have picked up some slightly incorrect information from an untrained person standing in the aisle.
I enjoy a good laugh as much as anyone else, but the safety briefing is NOT a laughing matter - it is there to help save lives, and I judge any airline on it's commitment to safety by the way it performs safety procedures.
By the same token, would a customer be allowed to land their plane - after all, there would be someone sitting next to them who was fully trained in doing it !!!!!!!!!
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My personal view on Virgin Blue allowing a passenger to do the safety briefing - what if there were non-English speaking customers on the flight ???
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Australian regulations state that an oral briefing must be given to pax prior to take off. So in actual fact, having anyone (be it pax or a crewmember) up there doing the actions is (at least legally) superfluous and unnecessary.
There is not one crewmember in the universe that can tell me that every single person observes the demo briefing. However, crew do ensure people listen to the demo.
So to say that having a pax up there doing the actions in a demo is wrong.. well technically it isn't. It also isn't illegal. It may not be to every person's taste however that of course is a matter of opinion.
I did not witness this on the DJ flights I've been on, in fact I thought the demo was performed really well. The crew were more aware of the verbal cues and were a lot more 'in time' than the crew on any QF flights I've been on, which IMHO look horribly sloppy.
SG
There is not one crewmember in the universe that can tell me that every single person observes the demo briefing. However, crew do ensure people listen to the demo.
So to say that having a pax up there doing the actions in a demo is wrong.. well technically it isn't. It also isn't illegal. It may not be to every person's taste however that of course is a matter of opinion.
I did not witness this on the DJ flights I've been on, in fact I thought the demo was performed really well. The crew were more aware of the verbal cues and were a lot more 'in time' than the crew on any QF flights I've been on, which IMHO look horribly sloppy.
SG
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"Superfluous and unnecessary" are you kidding me! SydGirl your justification is nothing more than worrying! You certainly have reinforced the essence of "Virgin Flair" - Sheer Stupidity
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Galley Guru,
I never said I agree with the regulations, I was just saying what they are. Smaller RPT operators that don't have cabin crew do a verbal safety briefing - it is not unusual nor unsafe and it does fulfil the regulations.
All I said is that from a legal standpoint, if DJ did have a pax up there doing the actions there is no illegality (is that a word?) in it, they are still complying. As another person on this thread has already detailed, they don't do that anymore anyway.. so what is the issue?
SG
I never said I agree with the regulations, I was just saying what they are. Smaller RPT operators that don't have cabin crew do a verbal safety briefing - it is not unusual nor unsafe and it does fulfil the regulations.
All I said is that from a legal standpoint, if DJ did have a pax up there doing the actions there is no illegality (is that a word?) in it, they are still complying. As another person on this thread has already detailed, they don't do that anymore anyway.. so what is the issue?
SG
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Not wanting to drag it out anymore, but the following are comments based on this topic from actual Virgn Blue passengers.
Virgin Blue - by Mike Stevens
11 May 2005
MEL-SYD. 737-700 - 4 cabin crew. Plane was about 3/4 full. When Cabin Crew Supervisor was giving safety presentation over the intercom (and other 3 crew were demonstrating, 2 of which also were in hysterics), she burst into laughter several times, to the point where she had to stop and have a moment to get her composure, which didn't work as she continued to laugh throughout the entire presentation. While I can appreciate Virgin offers an "experience" different to other airlines (ie the crew have fun and are informally very interactive with guests), I didn't find it funny that our Cabin Crew (all but one who seemed appalled at her colleagues' behavior) expect our attention "even if we are frequent flyers as safety is an issue we take seriously" - very hypocritical. It gives an impression of "well, if the Crew on this flight have this attitude towards safety - and are the ones they tell us to rely on in the event of an emergency - then what about the pilots, the ground crew, mechanics etc?" Otherwise, flight was good - but when people ask how was your flight, it's the Cabin Crew's behavior that usually first comes to mind.
Virgin Blue - by Edmund Carew
6 September 2005
MEL-CBR-MEL on a recent Thursday. Timekeeping excellent; plenty of spare seats in each direction. Northbound, the cabin supervisor briefly laughed during the safety spiel - inappropriate
Virgin Blue - by Paul Fellows
27 October 2005
Melbourne-Gold Coast- Melbourne: "Hi-di-hi Airline Of The Year" - it is really boring to hear the same jokes on both legs. I assume these are scripted. The ultra-cheerful, 'your most welcome' style of announcements grate after a while. Apart from this everything was quite efficient and on a par with European budget airlines. Functional and perfectly satisfactory as a mode of transport - but take the ear-plugs!
Virgin Blue - by Mike Stevens
11 May 2005
MEL-SYD. 737-700 - 4 cabin crew. Plane was about 3/4 full. When Cabin Crew Supervisor was giving safety presentation over the intercom (and other 3 crew were demonstrating, 2 of which also were in hysterics), she burst into laughter several times, to the point where she had to stop and have a moment to get her composure, which didn't work as she continued to laugh throughout the entire presentation. While I can appreciate Virgin offers an "experience" different to other airlines (ie the crew have fun and are informally very interactive with guests), I didn't find it funny that our Cabin Crew (all but one who seemed appalled at her colleagues' behavior) expect our attention "even if we are frequent flyers as safety is an issue we take seriously" - very hypocritical. It gives an impression of "well, if the Crew on this flight have this attitude towards safety - and are the ones they tell us to rely on in the event of an emergency - then what about the pilots, the ground crew, mechanics etc?" Otherwise, flight was good - but when people ask how was your flight, it's the Cabin Crew's behavior that usually first comes to mind.
Virgin Blue - by Edmund Carew
6 September 2005
MEL-CBR-MEL on a recent Thursday. Timekeeping excellent; plenty of spare seats in each direction. Northbound, the cabin supervisor briefly laughed during the safety spiel - inappropriate
Virgin Blue - by Paul Fellows
27 October 2005
Melbourne-Gold Coast- Melbourne: "Hi-di-hi Airline Of The Year" - it is really boring to hear the same jokes on both legs. I assume these are scripted. The ultra-cheerful, 'your most welcome' style of announcements grate after a while. Apart from this everything was quite efficient and on a par with European budget airlines. Functional and perfectly satisfactory as a mode of transport - but take the ear-plugs!
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All I can say to DJ crew, is that be very careful what you say in the galley!! 1ABC is very close, and I have done I'd say about 5 trips BNE-DRW (in the middle of the night) and I always sit in 1A (my mate works for aerocare in DRW), anyway I can say that EVERYTIME I have flown DJ and sat in 1ABC, I have heard innapropriate conversations, the crew have always been professional, lame jokes are few and far between (damn it!
) but my last flight was a cracker. Took off at 0200 ex DRW, I was one of the first pax on, I sat in 1A and the lockers all said crew only and I had heaps of bags and so I thought I'd wait and sit in the seat. Anway whilst waiting the CS whilst boarding was telling this other Cabin Crew member that she is gonna break up with her boyfriend, there's no spark etc and he's lost interest, whilst the other asked her CS if she thought he was fooling around on her, I didn't know where to look, I felt like you do when your say driving with someone, and they are having a personal conversation and you ARE listening, but you try and pretend your not, VERY AWKWARD, I am a Cabin Crew with another airline, and I thought jesus, this CS is having this conversation without even greeting guests, simply saying "yeah I think its all over, 14 on the left, he's just a dud *laughs*" nice one. Funny thing was I had my crew bags from my airline (sorry security) and this Cabin Crew offered to put them up for me, when she realised she goes "why are you flying us?" ha, but serious, I have often on the red eye woken up from the chatter in the galley (which is tiny and close to the first row on the usual 700 series) and just listening to the conversations has taught me to simply keep it down in the galley on our a/c, its not cool and people are listening!
) but my last flight was a cracker. Took off at 0200 ex DRW, I was one of the first pax on, I sat in 1A and the lockers all said crew only and I had heaps of bags and so I thought I'd wait and sit in the seat. Anway whilst waiting the CS whilst boarding was telling this other Cabin Crew member that she is gonna break up with her boyfriend, there's no spark etc and he's lost interest, whilst the other asked her CS if she thought he was fooling around on her, I didn't know where to look, I felt like you do when your say driving with someone, and they are having a personal conversation and you ARE listening, but you try and pretend your not, VERY AWKWARD, I am a Cabin Crew with another airline, and I thought jesus, this CS is having this conversation without even greeting guests, simply saying "yeah I think its all over, 14 on the left, he's just a dud *laughs*" nice one. Funny thing was I had my crew bags from my airline (sorry security) and this Cabin Crew offered to put them up for me, when she realised she goes "why are you flying us?" ha, but serious, I have often on the red eye woken up from the chatter in the galley (which is tiny and close to the first row on the usual 700 series) and just listening to the conversations has taught me to simply keep it down in the galley on our a/c, its not cool and people are listening!
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TRG, must admit I've overheard some juicy goss from the galley too, so BE CAREFUL GUYS!! 
(I've been guilty of it too, talking about a particularly rude pax only to discover someone sitting right nearby (in what we thought was an empty lounge) who was there to see them off...!
)
(I've been guilty of it too, talking about a particularly rude pax only to discover someone sitting right nearby (in what we thought was an empty lounge) who was there to see them off...!
)
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OZ I would have to say that imho it is generally the whingers who have anything negative to say about anything. The people that enjoy the jokes and like the smiles are the ones that may only travel once or twice a year and enjoy the way it is done on Virgin. The guys and gals that are "freq flyers" would sure be sick of the jokes because they see us all as flying taxi's. They want to get to the aircraft when its about to leave, strap in, get there as fast as possible and would appreciate it if we said absolutely nothing to them so they could get an extra bit of sleeping done before getting to the office.
As far as the safety demo - I have seen this used as Virgin Flair which is what this post is about. It was done mid flight and a few willing guests got up and did there best impersonation of a trolley dolley for a few laughs. Nothing against being safe but most people in this country love taking the p*ss and realise that when the job has to be done that they are in good hands.
As far as the safety demo - I have seen this used as Virgin Flair which is what this post is about. It was done mid flight and a few willing guests got up and did there best impersonation of a trolley dolley for a few laughs. Nothing against being safe but most people in this country love taking the p*ss and realise that when the job has to be done that they are in good hands.
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and a lot of people don't think like that. When i saw it done, it was done at the start of the flight before take off, disgusting. Great during the flight if that's what Virgin want to do. There is no inflight entertainment, so it's a good way of keeping passengers occupied, it can also be seen as a nuiscance and disturbance. Virgin obviously aren't thinking of everyone in this case.
I think you'll also find, frequent flyers look at a lot more when they travel than just getting their, sleeping and getting off. If you speak to them, i think they'd have a lot to say.
Anyway, happy to agree to disagree. it depends what you look at in customer service and safety, i just have a different view/opinion on the way Virgin look at both of these things. Virgin are good for the market they're trying to attract and that's it.
Oz
I think you'll also find, frequent flyers look at a lot more when they travel than just getting their, sleeping and getting off. If you speak to them, i think they'd have a lot to say.
Anyway, happy to agree to disagree. it depends what you look at in customer service and safety, i just have a different view/opinion on the way Virgin look at both of these things. Virgin are good for the market they're trying to attract and that's it.
Oz
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Here's my 2 cents on virgin flair. I think the intent of the 'compentancy', yes we are evaluated everyday on VF, was to make sure people were treating passengers with respect and being nice in the cabin. A Joke and a laugh here and there was ok so that we were not percieved as 'old school' and stuffy. The problem that has happened at DJ is that there has never been any real training on the issue. As a result there are lots of crew who are not funny in the slightest telling stale jokes and acting like a**holes in the cabin. At no time were we taught to be tasteful or use some moderation. As a result there have been many complaints by pax, some to the point that notices have been issued for certain behaviors to stop immediately (ie Tassie jokes, dry ice in the cabin). We have even taken 'boys and girls' out of the PAs. Hopefully when live2air comes (whenever that is?????) and we are no longer permitted to banter away on the PA and 'hover' over pax, VB will crack down on the clowns and hopefully steer us to a more moderate place, ie not so Qantas but also not so Playschool.
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Got it ALLLL wrong!
Heya..
I think you've got it all wrong.
"Virgin Flair" is all about doing something spontanious for the passenger/guest. An act in which will leave the guest walking off the aircraft with a memory in which the Cabin Crew gave them personally.
Making jokes and full of smilies is meant to be part of Virgin's CC job on a day to day basis, "Virgin Flair" however is making the airline unique by leaving a warm stamp in the mind of the traveller.
There.. I said it - the secret is out now
I think you've got it all wrong.
"Virgin Flair" is all about doing something spontanious for the passenger/guest. An act in which will leave the guest walking off the aircraft with a memory in which the Cabin Crew gave them personally.
Making jokes and full of smilies is meant to be part of Virgin's CC job on a day to day basis, "Virgin Flair" however is making the airline unique by leaving a warm stamp in the mind of the traveller.
There.. I said it - the secret is out now