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meals on Y

Old 30th May 2005, 10:48
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Join Date: May 2005
Location: Ft. Lauderdale
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Red face meals on Y

Hello people..

herd many instances in many airlines, although never experienced by me..on economy class, people sometimes are given menu, with choice of meal, when asked for a meal not avialable as they v run out of it ... an they gotta settle for the remainin meal.....

i have been thinkin bout this and jus wonderin what others think ...

cant u bring up a issue with the airline requesting a refund or watever, saying u paid for the ticket like everyone else, but then unfair treatment took place and u were given a meal inferior to the other passenger although same fare was paid?//, discrimination maybe...

any thoughts?
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Old 30th May 2005, 10:52
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Did the conditions of carriage or ticket sale state expressly that you would be given a choice of meal? If not.... don't bother!

Why would anybody want to do that anyway?
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Old 30th May 2005, 11:16
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reply to original post

There are wars all around the globe, man being inhospitable toward man.

Floods, fire, famine and incurable disease.

And you are concerned about airlines running out of beef!

I do not mean to be rude here however, Please could we have some prosective.

ie... There is more to be concerned about in life than...
"I am sorry we only have chicken left"!



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Old 30th May 2005, 11:27
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...

not really in that way..

It just annpoys people.. a choice is given, but preffered not available ...

y give a choice
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Old 30th May 2005, 11:28
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fourplay

What is "prosective"? I don't know that one.
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Old 30th May 2005, 12:28
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gotta feeling he meant prospective he he

craic1510
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Old 30th May 2005, 12:57
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This happens on almost every flight in the airline I work for.

We carry over 400 passengers in our economy cabins, therefore to offer them all a choice of 3 meals would mean carrying over 1200 hot meals - then throwing over 800 of them in the bin!

The airline is really quite good at guessing the number of each meal that will be requested, and generally only leaves 10 / 20 pax with their second or occasionally third choice.

Generally speaking, the only passengers who will have a tantrum when denied their meal preference are Americans, and to a lesser extent, English. In my experience, other nationalities accept what you give them with thanks.

Like fourplay says above, there are more important things happening in the world than worrying about what tiny meal you eat.

I have had a few passengers complain at me, one (American) shouted at me, and quite a few have demanded complaints forms. I guess their lives must be quite content if that is all they have to worry about!

It should also be noted that my airline, like the vast majority of airlines, can, and will happily, cater for ANY dietary requirement you can think of. We just need 48 hours notice!

Behind that curtain is not a kitchen complete with chef - its a galley, complete with harassed crew trying to please everyone with what little we have!

By the way, neetpan, are you serious about legal action!? Are you out of your mind!? Or just a typical American....

My advice to those of you desperate for the beef, dont sit towards the centre of the aircraft!
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Old 30th May 2005, 13:32
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offended.

Hello ...

Virginnboi,

About legal action, was just exploring possibilities...wondering what my chances would be ...

"more important things in the world"... agree, but then when i am flying, one of the most important things to me is my meal,
if i am given a choice, and my preference not given, i would definitely be annoyed..

"There are wars all around the globe, man being inhospitable toward man. Floods, fire, famine and incurable disease",......

Agree with you,... why dont u give up your pc, why go on vacation ?...why dont u just donate all the money to all the people who cant even afford shelter??? Maybe send some food to the many Africans suffering from famine??
Arent these factors far more important than you going on vacation, or owning a computer??.....

Virginboi ... "with what little we have" ,... why bother offer us a choice then ??...


(IN THIS MESSAGE NO OFFENCE TO ANYONE JUST OPINION)
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Old 30th May 2005, 13:38
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'why offer a choice at all then?'

Good question - our airline offers only one choice for the 2nd meal (breakfast) on one particular flight (all the other flights there's a choice).

Guess which route and meal never receives a complaint for running out of choice?

neetpan, an airline is a transportation company, not a resteraunt. You have paid for transport from A to B - the meal is an added bonus. If you have specific meal needs then order a special meal from the 25 IATA special meal choices, and spare us your whining.
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Old 30th May 2005, 13:52
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Neetpan....
It says on your profile that your on the road to becomming a pilot....CHANGE YOUR BLOODY ATTITUDE QUICKLY THEN!!! Or be sure you wont be getting any meal choice, just the rubbish that the cabin crew could be bothered to scrape off the oven door for you!!
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Old 30th May 2005, 14:17
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neetpan - I think that you have an excellent hypothetical case for discrimination, and should proceed with it as soon as possible. If the situation takes place in Europe, then you should immediately contact the European Court of Human Rights since it is clear that your rights have been infringed in that you have been discriminated against. This kind of airline behaviour is outrageous and simply has to be stopped. The next time that you find yourself in this stuation, it is vital that you keep an accurate, written log of the event, and then maintain it for several weeks afterwards: It is possible that you may experience loss of sleep, reduced libido and various other side-effects resulting from the trauma, and this information could prove vital when the case comes to court.

Please ensure that you keep us all fully updated on PPRuNe on your progress through the courts once you have initiated the action, as we are deeply concerned.








And also we need a good laugh!!!
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Old 30th May 2005, 15:24
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Virgin boi I couldn't agree more.

When I was still flying for FCA (charter) I used to get really annoyed when passengers complained about this (and in some cases became very rude and agressive).....and they had bought an all-inclusive one week holiday to Ibiza for 99!!!
Maybe I should have asked the captain to make a diversion into Tesco Airport just to buy Mr I Don't Eat Beef a chicken breast??

Really, there's not much dignity left in this world!!

FBW
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Old 30th May 2005, 16:47
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MEAL CHOICE...

Worked for FCA a few years ago and at briefing I mentioned that we had meal choice.. and best way to load carts etc. one of the crew said ' Oh I don't bother giving a choice, I put 3 beef on one side of the ailse and 3 chicken the other side'........

Don't think she understood the concept soemhow...
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Old 30th May 2005, 17:05
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Neetpan" Legal action "............get a life !!!!!!!!
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Old 30th May 2005, 17:08
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Oh.....I thought it was perspective.

Whatever, I think we all stoodunder.

cheers
FF
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Old 30th May 2005, 18:30
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Neetpan,

as said, it would be impossible to cater a flight so that each passenger had a guaranteed choice of each meal offered. Could you imagine the food wastage and the costs incurred by the airline. If an airline was to cater each flight the above way, your airfare would cost you A LOT, LOT more. Hopefully when you get into the flight deck you don't treat the crew the same way because you don't like the crew meal supplied!!!

Here's an idea, when checking in, request to be seated towards the front of the cabin so that way you may have a better chance of getting your preferred meal. Again as said previously, remember, it is an aircraft with a galley, not a restaurant with a kitchen and a head chef!!!!!

ps- have a look on the menu when you receive it and see if it states "aplogies if your preferred meal choice is not available", i know that's what ours says.

pps-if you tried legal action on this issue, i think you would literally just be laughed at.

Oz
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Old 30th May 2005, 20:24
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when you buy a ticket,
your paying for transport,
not a 5 star meal.

no need for legal action now,
they got you to your destination didn't they?
moxie is offline  
Old 30th May 2005, 21:27
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when i am flying, one of the most important things to me is my meal,
....I suggest your future lies with the kipper fleet then.....
If it really concerns you, then ask for a special meal - you'll be guaranteed to get what you want.....
It doesn't just happen in Y - has happened to me in J as well. It just ain't a big deal......
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Old 30th May 2005, 23:27
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Rather than playing the man.......


I think if you look at the cost of tickets, you can see why some people should not be surprised at the lack of choice, then again there are still some hefty fairs out there and not everyone travels on a jet 2-3 times a week.

If I was on my first long haul overseas trip, had saved up yonks for it, I would'nt be particularly impressed if I didnt get my meal choice. Yeah true, its not the end of the world - but some people have high expectations, and rightly so. Some people are forking out a fair bit of cash, and to get served a meal worth about $2, which was frozen by "Snapfresh" about 12 months earlier is a bit average (this is let alone their choice of meal).

I understand that the practicalities of carrying 2 choices for everyone in Y class aren't realistic, but its not necessarily just going to be the fact that people miss out on their choice that makes them peeeeeeed off, rather the manner in which they are told, and unfortunately some of the QF crew I have seen, need a courtesy injection.

Anyway, In QF the lack of choice can be pretty restrictive, depending on which port - they invariably try to cater to the last pax, so that there is very little overlap in choices if any at all.


I think the disgrace in QF occurs as you start looking at your premium passengers. I have been in J class, with 2 other passenegers, only to run out of my meal choice (I was the second pax served) - I think what happened here was that the CC had there meal choices, then the pax got theirs.


I have seen even worse occur in P class, where they dont even offer some of the food! Yet it has all been happily shipped to the rear of the cabin! Only when a few regualr pax ask for it does it appear after much mutterings and groanings and dissappearing to the rear of the jet.




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Old 30th May 2005, 23:43
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Blueloo,
Although I cant speak out of personal experience for QF I must agree that the attitude of some crew when it comes to the last choice does leave a lot to be desired.
It is at this time crew should especially be nice and apologetic. At the start of the service I generally make a PA advising of the choice (we dont have menu cards at BA in Y anymore) and include an apology if the first choice is unavailable by the time we get to you. Then when it does happen I make an apology before I present the tray and then offer to go and get them whatever drink they would like instead of just wine. Usually works for me and I must admit that its been a long time since anyone has actually argued or been rude to me because of the fact!
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