Vanessa’s lovely message to members
Thread Starter
Vanessa’s lovely message to members
Just as well everything is rosy at the flying roo, such positives!!! Do staff get the same diatribe? Now wonder the public love QF.
Cut and paste below.
Over the past few months, everyone at the Qantas Group has been working hard to improve your journeys with us. We know our people are our biggest asset and we're giving them more tools to serve you better.
If you've flown lately, hopefully you've noticed that our on-time performance is up and cancellations are down. We're listening to your feedback and we have new investments rolling out. Here are some examples:
Vanessa Hudson
CEO
Qantas Group
Cut and paste below.
Over the past few months, everyone at the Qantas Group has been working hard to improve your journeys with us. We know our people are our biggest asset and we're giving them more tools to serve you better.
If you've flown lately, hopefully you've noticed that our on-time performance is up and cancellations are down. We're listening to your feedback and we have new investments rolling out. Here are some examples:
- New fleet – introducing the Airbus A220 aircraft from March 2024. The A220s have more comfortable cabins, are much quieter and have twice the range of the 717s they replace.
- Wi-Fi onboard – switching on international Wi-Fi from the end of 2024, coinciding with new satellites that will deliver similar connection speeds to our domestic flights. The rollout starts with our A330s followed by the 787s and A380s.
- Easier to deal with – a new Qantas App gives you more control over your trip, including baggage tracking. Better training for our call centre agents is helping solve issues faster.
- Better value – average fares have dropped more than 10 percent since peaking in December 2022 and we'll shortly announce a major investment to improve our Frequent Flyer program. Until 27 February 2024 we have a Double Points/Status Credits offer when you book a flight.
- Better recovery – we've increased what we provide when there are significant delays. This includes giving our people better tools to fix problems on the spot to support the amazing job they do every day.
Vanessa HudsonCEO
Qantas Group
Thread Starter
I’m sure someone can rewrite the above release with the facts, I did but it was not fit for public consumption 🤣.
Month ago flew Darwin to Perth, ticketing said 737 seated row 26, got to the airport to find the flight was a A320 seating row 5. At least the flight was on time and staff most pleasant, good trip. Friends who we were to meet in Perth were booked QF Newcastle to Perth via Adelaide arriving much the same time as we. The flight to Adelaide was cancelled at the last minute and were put on a J* flight to Brisbane thence Perth, arriving 4 hours later than originally planned, they were not happy.
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The following 7 users liked this post by unobtanium:
I commute, staff travel works just fine.
Melbourne - Sydney? Yep, probably no probs there.
Brisbane - Sydney? Good most of the time.
Brisbane - Melbourne? Careful planning needed on this one at times.
Anything else including anything overseas, staff travel 'down the back' should be okay.
Want an upgrade? No probs after the commercial upgrades and the F36s recognition trippers are catered for. Mmmmm; that's a definite maybe at best.
Premium airline, premium price. Imagine paying that and something like this rolls up. Oh, wait...... the Rav is actually younger than some of the 737s.
All about priorities and share buy backs.
Hi Megan,
So 2 Qantas purchased . . . . .
The first flight operated not by Qantas but Network Aviation, a lower cost subsidiary who's flight crew are currently embroiled in long running industrial action trying to secure the minimum award wage and industry standard rostering practices focussed on acceptable rest periods.
The second downgraded to JetStar, a Qantas low cost subsidiary. The Newcastle to Adelaide flight was to be operated by a contacted company, not Qantas nor Qantas owned.
The public paying premium fares to travel with Qantas have a right to be aware of this.
So 2 Qantas purchased . . . . .
The first flight operated not by Qantas but Network Aviation, a lower cost subsidiary who's flight crew are currently embroiled in long running industrial action trying to secure the minimum award wage and industry standard rostering practices focussed on acceptable rest periods.
The second downgraded to JetStar, a Qantas low cost subsidiary. The Newcastle to Adelaide flight was to be operated by a contacted company, not Qantas nor Qantas owned.
The public paying premium fares to travel with Qantas have a right to be aware of this.
The following 2 users liked this post by Australia2:
Great, if you are at Network, you can fly somewhere cheap, but that's only if literally nobody in Australia wants that seat & Qantas can't sell it at any price. The problem then is, coz you are getting paid below the FWA minimum award wage & can barely afford to eat, you can't afford a holiday anyway! plus the chances of you getting any annual leave are so low you are better off telling you kids "sorry maybe we can all have a holiday next year guys" plus you are so whacked from constantly getting out of bed at 4am, (coz you have FA roster protections), the last thing you wanna do on your day off is fly standby with QANTAS & get offloaded at the gate!!
"Now wonder the public love QF."
The comments on Qantas's social media advertising used to be a hoot until they turned them off. I doubt for the current generations, Qantas will ever be seen as superior to anything. Which is of course such a damn shame since it did used to rank up there as one of Australia's most trusted brands.
Passenger numbers may be up, but that's probably because capacity was increased and Qantas does have the network. But i wouldn't be confusing that with the public suddenly forgetting about "flight credits:, under staffing, delayed and cancelled flights, ghost flights" etc. As they say, "Brands are personalities", and Qantas still has Alan Joyce's personality and will for a long time because he was so prominent in the media with Qantas.
Check out Bonza's and Rex's on time performance. Which are the budget airlines? https://www.9news.com.au/national/au...9-d670ed703732
The comments on Qantas's social media advertising used to be a hoot until they turned them off. I doubt for the current generations, Qantas will ever be seen as superior to anything. Which is of course such a damn shame since it did used to rank up there as one of Australia's most trusted brands.
Passenger numbers may be up, but that's probably because capacity was increased and Qantas does have the network. But i wouldn't be confusing that with the public suddenly forgetting about "flight credits:, under staffing, delayed and cancelled flights, ghost flights" etc. As they say, "Brands are personalities", and Qantas still has Alan Joyce's personality and will for a long time because he was so prominent in the media with Qantas.
Check out Bonza's and Rex's on time performance. Which are the budget airlines? https://www.9news.com.au/national/au...9-d670ed703732
"Now wonder the public love QF."
The comments on Qantas's social media advertising used to be a hoot until they turned them off. I doubt for the current generations, Qantas will ever be seen as superior to anything. Which is of course such a damn shame since it did used to rank up there as one of Australia's most trusted brands.
Passenger numbers may be up, but that's probably because capacity was increased and Qantas does have the network. But i wouldn't be confusing that with the public suddenly forgetting about "flight credits:, under staffing, delayed and cancelled flights, ghost flights" etc. As they say, "Brands are personalities", and Qantas still has Alan Joyce's personality and will for a long time because he was so prominent in the media with Qantas.
Check out Bonza's and Rex's on time performance. Which are the budget airlines? https://www.9news.com.au/national/au...9-d670ed703732
The comments on Qantas's social media advertising used to be a hoot until they turned them off. I doubt for the current generations, Qantas will ever be seen as superior to anything. Which is of course such a damn shame since it did used to rank up there as one of Australia's most trusted brands.
Passenger numbers may be up, but that's probably because capacity was increased and Qantas does have the network. But i wouldn't be confusing that with the public suddenly forgetting about "flight credits:, under staffing, delayed and cancelled flights, ghost flights" etc. As they say, "Brands are personalities", and Qantas still has Alan Joyce's personality and will for a long time because he was so prominent in the media with Qantas.
Check out Bonza's and Rex's on time performance. Which are the budget airlines? https://www.9news.com.au/national/au...9-d670ed703732
Oh the spin! What they left out though.
Over the past few months, everyone at the Qantas Group has been working hard to improve your journeys with us coal face staff have been doing this for decades. We know our people are our biggest asset and we're giving them more tools to serve you better.
If you've flown lately, hopefully you've noticed that our on-time performance is up and cancellations are down should never have gotten that bad! Cost cutting had come home to roost We're listening to your feedback coalface crew have been telling you for years and we have new investments rolling out years too late. Here are some examples:
If we can find crew who want to leave the protections of the 2017 EA to fly these janky things on the new janky EA.
Catching up to most other international airlines.
Catching up again
Dropped from the peak when post COVID price gouging was a thing
How about more people like gate agents that aren’t covering multiple gates and engineering that can fix problems before they lead to a delay. How about catering that turns up or better rostering so crews don’t go out of hours at the first sign of a delay.
Over the past few months, everyone at the Qantas Group has been working hard to improve your journeys with us coal face staff have been doing this for decades. We know our people are our biggest asset and we're giving them more tools to serve you better.
If you've flown lately, hopefully you've noticed that our on-time performance is up and cancellations are down should never have gotten that bad! Cost cutting had come home to roost We're listening to your feedback coalface crew have been telling you for years and we have new investments rolling out years too late. Here are some examples:
- New fleet – introducing the Airbus A220 aircraft from March 2024. The A220s have more comfortable cabins, are much quieter and have twice the range of the 717s they replace.
If we can find crew who want to leave the protections of the 2017 EA to fly these janky things on the new janky EA.
- Wi-Fi onboard – switching on international Wi-Fi from the end of 2024, coinciding with new satellites that will deliver similar connection speeds to our domestic flights. The rollout starts with our A330s followed by the 787s and A380s.
Catching up to most other international airlines.
- Easier to deal with – a new Qantas App gives you more control over your trip, including baggage tracking. Better training for our call centre agents is helping solve issues faster.
Catching up again
- Better value – average fares have dropped more than 10 percent since peaking in December 2022 and we'll shortly announce a major investment to improve our Frequent Flyer program. Until 27 February 2024 we have a Double Points/Status Credits offer when you book a flight.
Dropped from the peak when post COVID price gouging was a thing
- Better recovery – we've increased what we provide when there are significant delays. This includes giving our people better tools to fix problems on the spot to support the amazing job they do every day.
How about more people like gate agents that aren’t covering multiple gates and engineering that can fix problems before they lead to a delay. How about catering that turns up or better rostering so crews don’t go out of hours at the first sign of a delay.
- On behalf of everyone at the Qantas Group, my sincere thanks for your support no thanks to mangement as we work to restore trust and pride in the national carrier. Please stay tuned for more improvements that should have been part of our core business model anyway.
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They always make it sound like they are doing passengers a favour when announcing all these late to be introduced initiatives.
Fancy announcing refurbishments to A330s, in the fleets dying years. Upgrade programs should run continuously over time to keep the product in check with modern day standards. 737s should have power at every seat. They don’t. The seats are from day dot also.
All these last minute capex splurges in ‘customer experience’ is just poor planning. You are meant to forecast and plan that stuff 10 years ahead like everyone else does.
The NG fleet should all have had power a decade ago. The Yanks got onto the Scimitar program almost immediately when the program became available and forecasted over the coming decade, Virgin got wind of that and jumped on that also. Meanwhile QF have now decided to install them, in the 737s dying years.
Fancy announcing refurbishments to A330s, in the fleets dying years. Upgrade programs should run continuously over time to keep the product in check with modern day standards. 737s should have power at every seat. They don’t. The seats are from day dot also.
All these last minute capex splurges in ‘customer experience’ is just poor planning. You are meant to forecast and plan that stuff 10 years ahead like everyone else does.
The NG fleet should all have had power a decade ago. The Yanks got onto the Scimitar program almost immediately when the program became available and forecasted over the coming decade, Virgin got wind of that and jumped on that also. Meanwhile QF have now decided to install them, in the 737s dying years.
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They always make it sound like they are doing passengers a favour when announcing all these late to be introduced initiatives.
Fancy announcing refurbishments to A330s, in the fleets dying years. Upgrade programs should run continuously over time to keep the product in check with modern day standards. 737s should have power at every seat. They don’t. The seats are from day dot also.
All these last minute capex splurges in ‘customer experience’ is just poor planning. You are meant to forecast and plan that stuff 10 years ahead like everyone else does.
Fancy announcing refurbishments to A330s, in the fleets dying years. Upgrade programs should run continuously over time to keep the product in check with modern day standards. 737s should have power at every seat. They don’t. The seats are from day dot also.
All these last minute capex splurges in ‘customer experience’ is just poor planning. You are meant to forecast and plan that stuff 10 years ahead like everyone else does.
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It is SOP for Qantas to upgrade their jets just before they retire them, been doing it for decades. Remember they installed EFIS into the 747 Classics, last one was upgraded literally as they started retiring them lol.