Just as well everything is rosy at the flying roo, such positives!!! Do staff get the same diatribe? Now wonder the public love QF.
Cut and paste below.
Over the past few months, everyone at the Qantas Group has been working hard to improve your journeys with us. We know our people are our biggest asset and we're giving them more tools to serve you better.
If you've flown lately, hopefully you've noticed that our on-time performance is up and cancellations are down. We're listening to your feedback and we have new investments rolling out. Here are some examples:
- New fleet – introducing the Airbus A220 aircraft from March 2024. The A220s have more comfortable cabins, are much quieter and have twice the range of the 717s they replace.
- Wi-Fi onboard – switching on international Wi-Fi from the end of 2024, coinciding with new satellites that will deliver similar connection speeds to our domestic flights. The rollout starts with our A330s followed by the 787s and A380s.
- Easier to deal with – a new Qantas App gives you more control over your trip, including baggage tracking. Better training for our call centre agents is helping solve issues faster.
- Better value – average fares have dropped more than 10 percent since peaking in December 2022 and we'll shortly announce a major investment to improve our Frequent Flyer program. Until 27 February 2024 we have a Double Points/Status Credits offer when you book a flight.
- Better recovery – we've increased what we provide when there are significant delays. This includes giving our people better tools to fix problems on the spot to support the amazing job they do every day.
On behalf of everyone at the Qantas Group, my sincere thanks for your support as we work to restore trust and pride in the national carrier. Please stay tuned for more improvements.
Vanessa Hudson
CEO
Qantas Group