Oh the spin! What they left out though.
Over the past few months, everyone at the Qantas Group has been working hard to improve your journeys with us
coal face staff have been doing this for decades. We know our people are our biggest asset and we're giving them more tools to serve you better.
If you've flown lately, hopefully you've noticed that our on-time performance is up and cancellations are down
should never have gotten that bad! Cost cutting had come home to roost We're listening to your feedback
coalface crew have been telling you for years and we have new investments rolling out
years too late. Here are some examples:
- New fleet – introducing the Airbus A220 aircraft from March 2024. The A220s have more comfortable cabins, are much quieter and have twice the range of the 717s they replace.
If we can find crew who want to leave the protections of the 2017 EA to fly these janky things on the new janky EA.
- Wi-Fi onboard – switching on international Wi-Fi from the end of 2024, coinciding with new satellites that will deliver similar connection speeds to our domestic flights. The rollout starts with our A330s followed by the 787s and A380s.
Catching up to most other international airlines.
- Easier to deal with – a new Qantas App gives you more control over your trip, including baggage tracking. Better training for our call centre agents is helping solve issues faster.
Catching up again- Better value – average fares have dropped more than 10 percent since peaking in December 2022 and we'll shortly announce a major investment to improve our Frequent Flyer program. Until 27 February 2024 we have a Double Points/Status Credits offer when you book a flight.
Dropped from the peak when post COVID price gouging was a thing- Better recovery – we've increased what we provide when there are significant delays. This includes giving our people better tools to fix problems on the spot to support the amazing job they do every day.
How about more people like gate agents that aren’t covering multiple gates and engineering that can fix problems before they lead to a delay. How about catering that turns up or better rostering so crews don’t go out of hours at the first sign of a delay. - On behalf of everyone at the Qantas Group, my sincere thanks for your support no thanks to mangement as we work to restore trust and pride in the national carrier. Please stay tuned for more improvements that should have been part of our core business model anyway.