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Engagement survey Results`The spin"

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Engagement survey Results`The spin"

Old 16th May 2012, 08:58
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Engagement survey Results`The spin"

Message from the CEO - Engagement Survey Results
The ExCo team and I have reviewed our Engagement Survey results this week. Our overall score was 66%, this was a 4% decline from last year, and is a true indication of the incredibly tough year we’ve just been through together.

We were not surprised to see our engagement levels decline. In a year where we had disruptive industrial action, the grounding of our fleet and many natural disasters, our people really bore the brunt of the negative impact these incidents had.

This doesn’t mean we all stop doing the things that will make Qantas a better place to work, as clearly we need to do more.

The good news is that two thirds of our people are engaged and believe in where we are headed as an organisation, and what we need to do to get there.

There were some highlights and positives in the results. We scored highly on all questions relating to safety and in particular we were above the national norm for training our people to safely conduct operations.

We also saw some strong results in areas that are going through a great deal of change, such as Catering and IT. This goes to show the dedication and commitment our people have to building a stronger Qantas.

Over the coming year, we are going to see fundamental changes in our business. This is not going to be easy for our people, but we have to make the changes necessary to ensure we have a sustainable business that can compete in the domestic and international markets.

Over May and June you will be hearing about your team’s engagement results from your manager. I ask you to be honest and to work with your managers to find ways to improve your local workplace. Early in June, ExCo and some of our Senior Leaders will be getting together to define a roadmap and work out what areas we can focus on.

We will come back to you after this workshop and let you know the action we will be taking to build a better and more engaged workforce. Where's the barff bag?

Last edited by Firecat; 16th May 2012 at 08:59.
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Old 16th May 2012, 09:32
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Same memo, different year?
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Old 16th May 2012, 09:40
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We will come back to you after this workshop and let you know the action we
will be taking to build a better and more engaged workforce
Your about to sack around 1200 people your workforce has already disconnected when you finally announce your decision it will be even worse and no survey will ever fix that.
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Old 16th May 2012, 09:55
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"I ask you to be honest"...

Really Alan? really?
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Old 16th May 2012, 10:13
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Yep they probably want the honesty so they can work out the next area to hit. Seems about the most logical explanation for the management strategy that flows from this lot.
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Old 16th May 2012, 10:34
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The good news is that two thirds of our people are engaged and believe in where we are headed as an organisation, and what we need to do to get there.
Utter crap. The survey never asked questions like that? It was all stuff like do you like your job, do you have enough responsibility, what about you immediate superiors.

Not one question on the direction of the company. Nothing on what you think of the executive management, the board, nothing?
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Old 16th May 2012, 10:35
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1 in 3 people are disengaged. Out of the 2 left, I would say 1 probably couldn't give a rats, whilst the other has his head up his arse, (or has only been around 5 minutes and wouldn't know whats unfolding).

As all have said, a splendid result AJ,......... NOT!!

Last edited by Ngineer; 16th May 2012 at 10:36.
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Old 16th May 2012, 11:30
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Engagement decreasing by 4% doesn't sound like much. However it equates to an increase in lost productivity of nearly $100 million. In other words, around $650 million worth of productivity was lost because of disengagement in 11/12.
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Old 16th May 2012, 20:55
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Our overall score was 66%
This only means that 66% of people returned a survey. I'd love to see the real results.
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Old 16th May 2012, 22:16
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The thing I find surreal is why they bother spinning the result to their own employees. We know the reality of the situation as does everyone who works on the 'front line' of Qantas operations. It just further reduces the credibility of our 'exco' when they tell us the sky is yellow when we can all see that it's blue.

So I'm not sure why they bother. I'd have more respect for them if they admitted that they had some serious issues with engagement amongst some segments. The longer they delude themselves (and try and do the same to us) the longer it's going to be before this airline turns around.
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Old 16th May 2012, 22:20
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Too true mr keg. A damn good question. What is the point of proclaiming "we are loved!" to the very people who just told them they are loathed?
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Old 16th May 2012, 23:16
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G'day ampclamp,
I'd heard the exact opposite - that if you don't do the survey you're engaged. Kind of like if you're too apathetic to do the survey you mustn't be all that pissed off. Happy to be corrected. I'd also heard that senior execs bonuses were linked to improving engagement, so I guess they'll be spinning that any way they can so they can put their hands in the till (again).

IMHO, what needs to happen is one of the unions needs to run exactly the same survey and collect exactly the same data, so that when the company comes out with its bullsh!t interpretation of the results we can call their bluff.
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Old 17th May 2012, 01:28
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IMHO, what needs to happen is one of the unions needs to run exactly the same survey and collect exactly the same data, so that when the company comes out with its bullsh!t interpretation of the results we can call their bluff.
I understand it is all ready to go.
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Old 17th May 2012, 01:43
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Keg et al,
It is really simple.

Firstly, they can't get into these exec jobs being THAT stupid.

Secondly, they want Q mainline costs down. So what costs can they bring down, labour & fuel. They've bought, well ordered, more fuel efficient acft....well, they think they are. For the labour, they need new awards. Q mainline guys/gals won't take a pay cut, so they bring in cheaper labour (Jetconnect, Jetstar & maybe a B scale).

So how do they get rid of Q mainline personnel? Offer up LWOP, talk doom & gloom, & disengage work force. They hope enough people walk, to avoid redundancies & retraining costs (to satisfy last on, first off). They're probably hoping many won't come back from LWOP.
It's hurting the brand & shrinking mainline, but they can keep blaming the workforce in the media & spruik how they are going to address the issues with their 3 year plan (time for 787 arrival & flush of most of old pay scale).

My first point, about not being that stupid, no one could be THAT blind to engagement. It's all part of the effort to get guys to walk from all ranks. They must love PPRuNe, as we are helping them by getting all worked up (I'm guilty of getting worked up too!).

Last edited by bdcer; 17th May 2012 at 01:47.
 
Old 17th May 2012, 02:09
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I understand it is all ready to go.
Excellent. Thanks Fed Sec.

Just a thought. QF has shown that they have an unlimited budget when it comes to making management look good and the staff look bad eg social media team, the whole OW circus, etc. Is there anything to stop them bombarding the union survey with the results they want? Maybe the union survey shouldn't be anonymous like the company one is.
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Old 17th May 2012, 03:23
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My first point, about not being that stupid, no one could be THAT blind to engagement. It's all part of the effort to get guys to walk from all ranks.
bdcer, I get all that but again, why bother with the spin? Why bother at all? I presume you mean that they're bothering with the spin because they know it disenfranchises people even further? I'm not sure that's even possible!

Last edited by Keg; 17th May 2012 at 03:24.
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Old 17th May 2012, 03:41
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Hmmm.... disappointed. I would have thought my survey comments alone would have brought the engagement score down by 30-40% just by themselves!
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Old 17th May 2012, 04:27
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Keg, I can't say with any certainty, but it makes sense to run a survey, look like they are doing the right thing to any interested investors (act like they care) but still keep the screws on the staff, keep pushing. FWA might accelerate their plan if they can kill the overtime (including over divisor+?), night credits, min guarantee, etc.
I just can't believe that they are THAT silly to not know that everyone is wound up.....
 
Old 17th May 2012, 05:04
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They didn't have the guts to publish the results from last year. The 2010 results are STILL on the FLt Ops website. All we got from the Chief Pilot was a statement that Flight Crew had an engagement of 27% in the 2011 survey. Mind you the spin doctors had the unbelievable gall to " mix " the results with another Department to come up with a vastly different result. 45%!!! Amazing logic. And demonstrable rubbish.
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Old 17th May 2012, 05:06
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Yes, they combine the 'ground staff' Flight Ops return with the 'flight crew' to give an overall rating that is somewhat better than publishing the flight crew result on it's own.
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