The thing I find surreal is why they bother spinning the result to their own employees. We know the reality of the situation as does everyone who works on the 'front line' of Qantas operations. It just further reduces the credibility of our 'exco' when they tell us the sky is yellow when we can all see that it's blue.
So I'm not sure why they bother. I'd have more respect for them if they admitted that they had some serious issues with engagement amongst some segments. The longer they delude themselves (and try and do the same to us) the longer it's going to be before this airline turns around.