QANTAS - WHERE TO NOW?
Join Date: Jul 2012
Location: Xraydor Mbasi
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First class is all about catering for Whim's.
Pj's, gluten free, all meal choices, spread out seating etc.
If you lose one customer in this field you prob lose 20 because it will be talked about over frapicino's with poodles and lots of OMG comments with the Toorak tractor parked out the front with purchased non abrasive mud to make them look hardcore.
Pj's, gluten free, all meal choices, spread out seating etc.
If you lose one customer in this field you prob lose 20 because it will be talked about over frapicino's with poodles and lots of OMG comments with the Toorak tractor parked out the front with purchased non abrasive mud to make them look hardcore.
What a sad tale, from several points of view. While the pax's behaviour cannot be defended, neither can whoever made this alleged announcement
Isn't it time that staff accepted the fact that the adage 'the customer is always right' applies no matter how wrong we think he or she might be?
'Just to inform you all, the reason we've had the delay is because two of our first class passengers refused to fly on this plane as there was no extra large pyjamas on board for them'
Join Date: Jun 2008
Location: Sydney
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That is exactly what happened, they ordered a $10000 seat WITH extras and they didn't get it, simple as that really. Lets face it, first class is not worth what you pay for it, so if anything is missing then I think people have a right to a hissy fit.
A lot of people are quick to have their jab at QANTAS, its service and the staff if things don't go their own way. A lot of people choose not to fly QANTAS. Fair enough. A lot of people choose to stay with QANTAS, despite the PR and media, as they see the airline for what it is and what they bought a ticket for. To get to where they want to go (what's left of the routes).
In the end, you still get in an aluminium tube that has different "classes" from one end to the other, and everyone arrives at the same time, despite what price you've paid for the ticket.
Join Date: Jun 2008
Location: Sydney
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You want something to complain about!
Here's a story released yesterday about a male passenger told to move seats because he was sitting next to two unaccompanied minors on a Virgin Flight.
Sydney fireman John McGirr accuses Virgin of discrimination | News.com.au
Read this story about Virgin's company policy, and you'll realise a pair of unavailable set PJ's wasn't even worth mentioning and debating about.
Now tell me that was handled well on the spot and didn't make the guy feel ashamed to not only be male, but also made to feel like a paedophile because he was sitting next to a couple of kids flying on their own. This is a seat assigned by the airline. This is a policy of the nation's new favourite airline.
Reality check people. Reality check.
Sydney fireman John McGirr accuses Virgin of discrimination | News.com.au
Read this story about Virgin's company policy, and you'll realise a pair of unavailable set PJ's wasn't even worth mentioning and debating about.
Now tell me that was handled well on the spot and didn't make the guy feel ashamed to not only be male, but also made to feel like a paedophile because he was sitting next to a couple of kids flying on their own. This is a seat assigned by the airline. This is a policy of the nation's new favourite airline.
Reality check people. Reality check.
Last edited by QF94; 11th Aug 2012 at 07:19.
If a person buys a First Class ticket on the basis of getting a pair of PJ's and any little cheap extras, then they miss the point of First Class.
Don't get me wrong, do I believe that these people were a little out of order, absolutely, do I believe the pilot that made the announcement was a tool, absolutely.
Last edited by Arnold E; 11th Aug 2012 at 09:56.
In response to this:
When the passenger announced to the CSM that he WOULD be getting off due to the unavailability of the XL-sized 1st class pyjamas (as promised) the Captain made a PA to let the rest of the passengers know that there would be a delay - he informed them that there were 2 customers who had decided at the last minute not to fly, and as a result of the security regulations there would be a delay while the holds were searched & their bags retrieved.
Upon hearing this, the customer in question told the CSM that he wasn't happy with the announcement, as it made it sound like he was being a PITA and it was his fault that the flight was being delayed; the CSM relayed that information to the Captain, along with the customer's demand that the Captain make another PA and either apologise, or explain the 'real' reason for the delay.
THAT is when the Captain made the PA and stated, as explicitly demanded by the customer, the exact reason for the delay (the unavailability of XL First Class pyjamas).
Before you ask "How would you know what happened...?" - I was there.
What a sad tale, from several points of view. While the pax's behaviour cannot be defended, neither can whoever made this alleged announcement
Quote:
'Just to inform you all, the reason we've had the delay is because two of our first class passengers refused to fly on this plane as there was no extra large pyjamas on board for them'
Isn't it time that staff accepted the fact that the adage 'the customer is always right' applies no matter how wrong we think he or she might be?
Quote:
'Just to inform you all, the reason we've had the delay is because two of our first class passengers refused to fly on this plane as there was no extra large pyjamas on board for them'
Isn't it time that staff accepted the fact that the adage 'the customer is always right' applies no matter how wrong we think he or she might be?
Upon hearing this, the customer in question told the CSM that he wasn't happy with the announcement, as it made it sound like he was being a PITA and it was his fault that the flight was being delayed; the CSM relayed that information to the Captain, along with the customer's demand that the Captain make another PA and either apologise, or explain the 'real' reason for the delay.
THAT is when the Captain made the PA and stated, as explicitly demanded by the customer, the exact reason for the delay (the unavailability of XL First Class pyjamas).
Before you ask "How would you know what happened...?" - I was there.
Last edited by Johhny Utah; 11th Aug 2012 at 09:57.
Before you ask "How would you know what happened...?" - I was there.
Last edited by Arnold E; 11th Aug 2012 at 09:59.
I agree - there's no excuse from a supply point of view for not having the pyjamas on hand for a First class passenger; if not on the aircraft, then certainly somewhere not too far away. In defence of the customer - it later emerged that there hadn't been XL sized pyjamas for him on the previous First Class MEL-LAX sector for him either 
It's a sad indictment on the current fixation with cost cutting at Qantas - "cannot see the forest for the trees" comes to mind. In this day & age I can't believe that such special request information isn't kept 'on file' to prevent a re-occurrence
It's a sad indictment on the current fixation with cost cutting at Qantas - "cannot see the forest for the trees" comes to mind. In this day & age I can't believe that such special request information isn't kept 'on file' to prevent a re-occurrence
In defence of the customer
I'm going to apologise to the moderators for this but the thread has probably run its course anyway.
FFS, some of you guys need to get a grip. Today 60 people died in floods in Manila, 3000 people died of malaria in sub-Saharan Africa, a family of six was wiped out in a car accident in Queensland.
Now I don't give a flying f$&k whether old mate was Jesus Christ reincarnated, there is no excuse for this sort of childish, pompous outburst. Being a First Class passenger, yes, all amenities should have been available but this guy needs a serious reality check if this is the worst thing to happen in his world today.
If you too need a dose of reality have a flick through some of the images on here:
malnourished children - Google Search
I'm getting sick of the f$&king whinging.
FFS, some of you guys need to get a grip. Today 60 people died in floods in Manila, 3000 people died of malaria in sub-Saharan Africa, a family of six was wiped out in a car accident in Queensland.
Now I don't give a flying f$&k whether old mate was Jesus Christ reincarnated, there is no excuse for this sort of childish, pompous outburst. Being a First Class passenger, yes, all amenities should have been available but this guy needs a serious reality check if this is the worst thing to happen in his world today.
If you too need a dose of reality have a flick through some of the images on here:
malnourished children - Google Search
I'm getting sick of the f$&king whinging.
Last edited by DirectAnywhere; 11th Aug 2012 at 10:36.
FFS, some of you guys need to get a grip. Today 60 people died in floods in Manila, 3000 people died of malaria in sub-Saharan Africa, a family of six was wiped out in a car accident in Queensland.
About as much as walking off an aeroplane and holding up another 400 people does because you didn't get your jimmy-jams.
Any right-thinking person would think the response was completely disproportionate, particularly when one considers what else is going on in the world.
Any right-thinking person would think the response was completely disproportionate, particularly when one considers what else is going on in the world.
Join Date: Dec 2004
Location: Australia
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What could be going on in "his/her" world
Corporate jet was unavailable
14 hour work day
200 million dollar deal goes tits up - dealing with lawyers all day
Raced to the airport wearing a $5G suit
Popped some pills, just wants to sleep.
Guess what........No PJ's
"Your the Reason we fly" failed here.
Corporate jet was unavailable
14 hour work day
200 million dollar deal goes tits up - dealing with lawyers all day
Raced to the airport wearing a $5G suit
Popped some pills, just wants to sleep.
Guess what........No PJ's
"Your the Reason we fly" failed here.
Last edited by crystalballwannabe; 11th Aug 2012 at 11:07.