AUGUST 24th - QANTAS
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memyself
at the risk of being trolled I would suggest many "saw it coming' Sadly the pilots and staff dont have the power to alter corporate policy. We are perfectly capable of seeing trends and fast growers. Qantas' trouble is they have been trading on their name and not investing in planes, people, quality and routes. The fact they dont fly anywhere , codeshare with much worse or better airlines [killing product consistency], serve crap food. have ancient IFE on many aircraft still has nothing to with staff arrogance it is corporate. Please pass your concerns to those that are paid to manage product. We cant get even basic repairs carried out but they squander millions on PR campaigns trying to hoodwink the public.
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Don't get me wrong. I'm not enjoying it...
If so, I assume you're directing the nyah nyahs at the pilots and maybe the engineers? Or are they to the thousands of ordinary workers in CS, catering and ramp who are also nervous and fearful, because many of them have been there for their whole careers and aren't trained for anything else? Are they 'partly to blame' as well, because their company is run by a Board with a really surreal method of running an airline where they ignore all the actual airline stuff?
Nyah nyah, guys.
You didn't see it coming, did you?
Now they've made a $500m profit but apparently can't afford to employ real Aussies anymore. It's all our fault guys, for being greedy and demanding more than $5 a day. You're Ruining This Country! (BTW, what was Joyce's renumeration package again
? They're still milking the 'Australian' image and 'proud heritage' as much as they can for marketing purposes though. No doubt the FarQ launch campaign will be dripping with nippers, koalas, flag waving bushies and the like, with a careful lack of focus on the $5 a day Thais who are making it all happen.
Last edited by Worrals in the wilds; 13th Sep 2011 at 06:02.
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QF Mgmt would have to be happy with things , life goes on , plans are laid , the bait is thrown and taken . All the while the place is being taken apart brick by brick , and what are the Union Officilas doing ? To busy rorting their gifted credit cards ? One wonders !
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Everyone's seen it coming. Homeless people living in airport terminals have seen it coming. It's been looming for at least the last five years and the actual staff have been shouting from the rooftops; "We're falling behind on quality and losing market share to the Arabs", to no avail. The beancounters on the Board don't listen to mere staff. Maybe they've actually been trying to run down the International business, that is at least a logical explanation for their actions.
.
Of course it's all the staff's fault..
Just check the comments to this story published today..RedQ firms as name for Qantas's new premium airline in Asia
.
Last edited by TIMA9X; 13th Sep 2011 at 08:53.
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Qantas has spread itself very thinly - Jet Connect, Jetstar New Zealand, Jetstar Asia, Jetstar Vietnam, Jetstar Japan, Jetstar domestic, Qantas link (regional), Qantas (WA mining Charter), Qantas Domestic, Qantas International and the new alleged premium Asian venture, have I left anything out?
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I'm not enjoying it because Qantas has undoubtly brought a lot to airline safety.
Maybe prior to 'the beginning of the end in 2003'. It has taken the good part of 8 years but the reputation for safety, quality and excellence is loooong gone. At least Jimmy Bowtie could still see through those greedy little beady eyes and saw that service and safety contributed to profitabilty, but I still wouldnt wipe my a#s with him. But Darth and the Leprechaun and Co are the new breed of corporate rapist. These guys make Bernie Madoff and Arthur Andersen look like philanthropists! They have greed in their veins and their arteries pump $$$. These egotistical self serving toads will stop at nothing to fill their bank accounts by destroying every last brick of what Sir Wilmot Hudson Fysh created.
R.I.P
Qantas has spread itself very thinly - Jet Connect, Jetstar New Zealand, Jetstar Asia, Jetstar Vietnam, Jetstar Japan, Jetstar domestic, Qantas link (regional), Qantas (WA mining Charter), Qantas Domestic, Qantas International and the new alleged premium Asian venture, have I left anything out?
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Also all the trucking companies JETS, Australian Air Express, Star Track Express and probably a few more out their as well.
Last edited by boeing fixer; 14th Sep 2011 at 00:13.
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Look, sorry if it came across as nya nya. It wasn't my intention.
But sorry to state the obvious : I've been flying QF as staff for a lot of years now and treated like s...t with swiss regularity. I've witnessed from seat 45 A, you know, the one near the heads how much youR cabin crew don't give a s...t.
Main worry is, let's get rid of these meals ASAP and bugger off to bed hoping no one will ask for a glass of water.
To ask for a second cup of coffee over breakfast seems the cardinal sin as, again, work doesn't seem to be on the agenda.
As far as inflight entertaiment goes.....no complain on my part. Great choice of movies.
I don't see what the managers have to do with that. You either care or don't.
End of story.
The same flight on JAL, with crap food is definitly a lot more enjoyable. At least, the cabin crew know a thing or two about service.
I wouldn't say JAL is in top shape. Still, I don't hear any whining online.
The only thing that keeps this airline flying is that it hasn't killed anyone.That alone is outstanding It's up to you to keep it that way.
I've come across enough QF pilots to know modesty isn't exactly their trade.
You're nothing special, just very pro's I feel safe riding behind. What do you want ? A medal for doing your job ?
At any rate, I Would be very sorry to see you go.
Last edited by Me Myself; 13th Sep 2011 at 18:31.
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Fair enough, sorry if I was overly harsh. I see the impact literally from the ground up and it makes me cranky.
I've posted (at length
) about service on QF International. They can't seem to feed me so I now go elsewhere. However, as an 'industry insider' (such a journo term 
) I know that's because the systems in place mean that Qantas advertises special meals without actually budgeting to provide them
.I have met plenty of CC through work who gave up on caring because there just wasn't any incentive. That's probably a bad attitude, but after years of copping pax abuse for lousy things like phantom meals and IFE systems that aren't entertaining, that are totally beyond their control...I don't completely blame them.
Any competent company that provides service makes a bit of an effort to keep the frontline staff onside. Otherwise some of them get mean and whiny and take it out on the customers. Others just leave. A few keep on smiling but not many people are that nice. Any decent bar manager, Junk Food franchisee or real estate agent knows this but Qantas are just too cool for Staff Relations. The dumb thing is, it doesn't actually cost a lot and you don't have to pay huge wages. Virgin pay less than QF and offer far fewer entitlements, but by and large their staff are excellent at customer service.
A lot of it is also in the recruitment. You have to get the Right People. If you inherit a company that contains a lot of Wrong People there are ways and means of minimising their impact and/or pushing them off without being horrible to everyone, which doesn't make many Wrong People leave anyway. It just makes them nastier. Over the years I've known many people who applied for QF CC/CS. Some of them were excellent and missed out; some of them were absolute head cases and got hired.
Picking the difference comes down to HR department competency or lack thereof. Ditto morale. Again, Virgin seem to be able to manage this (anti discrimination case notwithstanding 
) as do Alliance, Skytrans, Tiger and pretty much all the other Australian operators. As you say, the forum's not full of threads whinging about JAL.
There are literally thousands of people wanting to be FAs and willing to work for peanuts (as per the Jetstar CC threads, much as we keep telling them not to
). If Qantas can't provide decent customer service (and they can't) they must be doing something wrong, whether it's in the recruitment or the management of CS staff. IMO: it's largely the latter. Treat people like manure for long enough and they'll act like manure. They'll still take your money, but don't expect happy smiling faces.
The QF customer service issue is another problem that's been shouted about from aviation rooftops for at least the last five years. It's hardly a big secret. Again; Qantas have done nothing to address this. Absolutely 2/5 of (an) FA, while everyone in the country's talking about how nice the staff on EK/CX/SQ were. It's not just an issue of Australia's anti-discrimination laws either (which Qantas also like to hide behind whenever they're off-record; 'we can't have a babe-only policy so it's all too hard
'). Swissair provide excellent service with a bunch of middle aged Fraus and boofy looking dudes. They make you glad you came and chose Swissair, which is the essence of customer service. I suspect that's because Swissair don't slag them off and run them down every chance they get.
It's about running an airline, as opposed to a... Well, in the eyes of the Board, what is Qantas? What does it do? What do they want to achieve? Massive profits of course, but they're already doing that. How do you make profits massiver when you own an airline? The simple answer is by ensuring you have a great product. They're not doing that. Maybe they have another option for massiver profits, because sure as hell's hot they're not running great airlines, anywhere or with any tail design. They can launch FarQ to much media acclaim but guaranteed it will have the same woeful CS as Qantas and Jetstar unless they change their staff management practices. 5 bucks is on 'That ain't gonna happen'.
I've posted (at length
) about service on QF International. They can't seem to feed me so I now go elsewhere. However, as an 'industry insider' (such a journo term ) I know that's because the systems in place mean that Qantas advertises special meals without actually budgeting to provide them.I have met plenty of CC through work who gave up on caring because there just wasn't any incentive. That's probably a bad attitude, but after years of copping pax abuse for lousy things like phantom meals and IFE systems that aren't entertaining, that are totally beyond their control...I don't completely blame them. Any competent company that provides service makes a bit of an effort to keep the frontline staff onside. Otherwise some of them get mean and whiny and take it out on the customers. Others just leave. A few keep on smiling but not many people are that nice. Any decent bar manager, Junk Food franchisee or real estate agent knows this but Qantas are just too cool for Staff Relations. The dumb thing is, it doesn't actually cost a lot and you don't have to pay huge wages. Virgin pay less than QF and offer far fewer entitlements, but by and large their staff are excellent at customer service.
A lot of it is also in the recruitment. You have to get the Right People. If you inherit a company that contains a lot of Wrong People there are ways and means of minimising their impact and/or pushing them off without being horrible to everyone, which doesn't make many Wrong People leave anyway. It just makes them nastier. Over the years I've known many people who applied for QF CC/CS. Some of them were excellent and missed out; some of them were absolute head cases and got hired.
Picking the difference comes down to HR department competency or lack thereof. Ditto morale. Again, Virgin seem to be able to manage this (anti discrimination case notwithstanding ) as do Alliance, Skytrans, Tiger and pretty much all the other Australian operators. As you say, the forum's not full of threads whinging about JAL. There are literally thousands of people wanting to be FAs and willing to work for peanuts (as per the Jetstar CC threads, much as we keep telling them not to
). If Qantas can't provide decent customer service (and they can't) they must be doing something wrong, whether it's in the recruitment or the management of CS staff. IMO: it's largely the latter. Treat people like manure for long enough and they'll act like manure. They'll still take your money, but don't expect happy smiling faces. The QF customer service issue is another problem that's been shouted about from aviation rooftops for at least the last five years. It's hardly a big secret. Again; Qantas have done nothing to address this. Absolutely 2/5 of (an) FA, while everyone in the country's talking about how nice the staff on EK/CX/SQ were. It's not just an issue of Australia's anti-discrimination laws either (which Qantas also like to hide behind whenever they're off-record; 'we can't have a babe-only policy so it's all too hard
'). Swissair provide excellent service with a bunch of middle aged Fraus and boofy looking dudes. They make you glad you came and chose Swissair, which is the essence of customer service. I suspect that's because Swissair don't slag them off and run them down every chance they get. It's about running an airline, as opposed to a... Well, in the eyes of the Board, what is Qantas? What does it do? What do they want to achieve? Massive profits of course, but they're already doing that. How do you make profits massiver when you own an airline? The simple answer is by ensuring you have a great product. They're not doing that. Maybe they have another option for massiver profits, because sure as hell's hot they're not running great airlines, anywhere or with any tail design. They can launch FarQ to much media acclaim but guaranteed it will have the same woeful CS as Qantas and Jetstar unless they change their staff management practices. 5 bucks is on 'That ain't gonna happen'.
Last edited by Worrals in the wilds; 13th Sep 2011 at 22:40.
I guess Alan better setup some flying schools in OZ as Asians aren't going to be paying to learn to fly then paying for the endorsement with 5000 hours.
Qantas wants five airlines flying to China
Qantas wants five airlines flying to China
Qantas wants five airlines flying to China
September 14, 2011 - 8:49AM
Qantas plans to have five carriers flying into China as it seeks a larger share of the world's fastest-growing aviation market.
Qantas and its budget unit Jetstar already fly into China, while the company's Vietnamese offshoot may join new carriers it is creating in Japan and South-East Asia in servicing the world's most populous nation, chief executive Alan Joyce said yesterday.
Mr Joyce is focusing on new ventures in Asia to help turn around $200 million in annual losses on international services and tap into a region the International Air Transport Association expects will be the world's most profitable this year.
Rising affluence is boosting demand for travel services, with the number of domestic tourists rising 11 per cent to 2.1 billion last year.
"China is already a massive market in getting bigger but nothing happens easily there," said Neil Hansford, chairman of Strategic Aviation Solutions, an Australian consultancy.
"People can have whatever aspirations they want with China but you still have to make it work."
Qantas flies daily from Sydney to Shanghai, with connections to other Chinese cities through an agreement with China Eastern Airlines, the nation's third largest carrier. Jetstar flies to eight Chinese cities from its hub in Singapore.
Chinese services now represent more than 10 per cent of Qantas's international revenue, compared with "low single digits" five years ago, with the new services expected to drive traffic across its network, Mr Joyce said.
"We know the world is going to change dramatically in that direction," he said.
"We are planning growth in Asia and we think with a premium and low-cost brand we can compete there."
Qantas expects its new Asian carrier, which will offer business and economy class travel, to begin operations next year, with a decision on whether to base it in Singapore or Malaysia likely in the next two months.
The company would have a minority stake in the business to make it able to qualify for flying rights from either base.
A Kuala Lumpur base may involve teaming up with Malaysian Airline System, which last month agreed to a share swap with budget airline AirAsia, which is run by Tony Fernandes.
"Singapore has a stronger traffic base, a better yielding and bigger traffic base but a lot depends on the rights we get out of Singapore," Mr Joyce said. While Kuala Lumpur gets less corporate travel, teaming with Malaysian and AirAsia may offer more flying rights and "make it equally as good as Singapore."
Read more: Qantas wants five airlines flying to China
September 14, 2011 - 8:49AM
Qantas plans to have five carriers flying into China as it seeks a larger share of the world's fastest-growing aviation market.
Qantas and its budget unit Jetstar already fly into China, while the company's Vietnamese offshoot may join new carriers it is creating in Japan and South-East Asia in servicing the world's most populous nation, chief executive Alan Joyce said yesterday.
Mr Joyce is focusing on new ventures in Asia to help turn around $200 million in annual losses on international services and tap into a region the International Air Transport Association expects will be the world's most profitable this year.
Rising affluence is boosting demand for travel services, with the number of domestic tourists rising 11 per cent to 2.1 billion last year.
"China is already a massive market in getting bigger but nothing happens easily there," said Neil Hansford, chairman of Strategic Aviation Solutions, an Australian consultancy.
"People can have whatever aspirations they want with China but you still have to make it work."
Qantas flies daily from Sydney to Shanghai, with connections to other Chinese cities through an agreement with China Eastern Airlines, the nation's third largest carrier. Jetstar flies to eight Chinese cities from its hub in Singapore.
Chinese services now represent more than 10 per cent of Qantas's international revenue, compared with "low single digits" five years ago, with the new services expected to drive traffic across its network, Mr Joyce said.
"We know the world is going to change dramatically in that direction," he said.
"We are planning growth in Asia and we think with a premium and low-cost brand we can compete there."
Qantas expects its new Asian carrier, which will offer business and economy class travel, to begin operations next year, with a decision on whether to base it in Singapore or Malaysia likely in the next two months.
The company would have a minority stake in the business to make it able to qualify for flying rights from either base.
A Kuala Lumpur base may involve teaming up with Malaysian Airline System, which last month agreed to a share swap with budget airline AirAsia, which is run by Tony Fernandes.
"Singapore has a stronger traffic base, a better yielding and bigger traffic base but a lot depends on the rights we get out of Singapore," Mr Joyce said. While Kuala Lumpur gets less corporate travel, teaming with Malaysian and AirAsia may offer more flying rights and "make it equally as good as Singapore."
Read more: Qantas wants five airlines flying to China
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A bit more on the China issue from Bloomberg
Qantas Airways Ltd. (QAN), seeking to revive unprofitable international operations, is counting on five different airline units to win travelers in China, a country 60 times bigger than its home market.
The Australian company is forming a premium carrier in Southeast Asia and a budget venture in Japan that will give it bases closer to China, Chief Executive Officer Alan Joyce, 45, said in an interview in Sydney yesterday. The two new airlines, which begin flights next year, will add to Qantas’ existing operations in Vietnam, Singapore and Australia.
“There is a huge opportunity for Qantas within the Asian markets,” Joyce said. Having premium and low-cost units serving China and the rest of the region is “critical,” he said.
Winning sales in the world’s most populous country is central to Joyce’s plans to turn around overseas operations losing around A$200 million ($207 million) a year because of competition from Middle East carriers on routes to Europe. Delta Air Lines Inc. and American Airlines have also added flights to China, where international air travel may grow 11 percent a year through 2014, according to the International Air Transport Association.
“I really think it is hard to over-estimate China’s potential,” said Peter Harbison, chairman of the Sydney-based CAPA Centre for Aviation. The country’s size and rising intra- Asia trade provide “unbelievable upside internationally,” he said.
Jetstar China
Qantas’s low-cost budget arm Jetstar has led the Sydney- based company’s growth in China by offering flights to eight cities from its hub in Singapore. The budget carrier’s Vietnam unit also plans to add China flights, Joyce said. The main Qantas airline flies to Shanghai and Hong Kong from Australia.
Chinese services now represent more than 10 percent of Qantas’s international revenue, compared with “low single digits” five years ago, Joyce said.
Qantas plans to order as many as 110 Airbus SAS A320s, including 78 of the revamped neo version, to support the new Southeast Asia premium carrier and the Japan budget venture. It announced the new international airlines last month alongside plans to pare flights to Europe and shed 1,000 jobs in Australia.
The job cuts bolstered calls by unions for job-security agreements that would limit the airline’s ability to hire specialists such as pilots for the new Asian carrier.
Labor Talks
Joyce said the carrier may reach agreements with labor leaders by the end of the year. The company last month started talks with its long-haul pilots union with help from Fair Work Australia, the nation’s industrial regulator.
“We are trying to get some leaders on the same page,” Joyce said about labor groups. Still, “some of our unions regard a dollar of profit as enough and anything else as extravagant.”
Qantas’s net income fell 83 percent to A$9 million in the six months ended June after disruptions caused by earthquakes in Japan and New Zealand, Cyclone Yasi in Australia and a plume of volcanic ash that drifted across the Pacific Ocean from Chile.
The carrier fell 1.6 percent to A$1.495 yesterday Sydney trading. It has declined 41 percent this year, compared with a 27 percent drop for the Bloomberg World Airlines Index, which tracks 30 stocks.
Decision on Base
Qantas plans to make a decision on whether to base its new premium airline in Singapore or Kuala Lumpur within two months, Joyce said. Singapore has the advantage of a bigger business travel base, while Kuala Lumpur may offer less competition and the chance to work with Malaysian Airline System Bhd. (MAS) and AirAsia Bhd., he said.
Like all of the company’s overseas operations, Qantas will work with a local partner on the new premium unit to get around international rules governing airline ownership. The Jetstar Japan venture will be part-owned by Japan Airlines Co. and Mitsubishi Corp.
Joyce founded Jetstar in 2004, four years after joining Qantas following stints at Aer Lingus Group Plc and Ansett, which was Australia’s number two carrier before collapsing 10 years ago.
Qantas Targets China Travelers With New Units - Bloomberg
Qantas Airways Ltd. (QAN), seeking to revive unprofitable international operations, is counting on five different airline units to win travelers in China, a country 60 times bigger than its home market.
The Australian company is forming a premium carrier in Southeast Asia and a budget venture in Japan that will give it bases closer to China, Chief Executive Officer Alan Joyce, 45, said in an interview in Sydney yesterday. The two new airlines, which begin flights next year, will add to Qantas’ existing operations in Vietnam, Singapore and Australia.
“There is a huge opportunity for Qantas within the Asian markets,” Joyce said. Having premium and low-cost units serving China and the rest of the region is “critical,” he said.
Winning sales in the world’s most populous country is central to Joyce’s plans to turn around overseas operations losing around A$200 million ($207 million) a year because of competition from Middle East carriers on routes to Europe. Delta Air Lines Inc. and American Airlines have also added flights to China, where international air travel may grow 11 percent a year through 2014, according to the International Air Transport Association.
“I really think it is hard to over-estimate China’s potential,” said Peter Harbison, chairman of the Sydney-based CAPA Centre for Aviation. The country’s size and rising intra- Asia trade provide “unbelievable upside internationally,” he said.
Jetstar China
Qantas’s low-cost budget arm Jetstar has led the Sydney- based company’s growth in China by offering flights to eight cities from its hub in Singapore. The budget carrier’s Vietnam unit also plans to add China flights, Joyce said. The main Qantas airline flies to Shanghai and Hong Kong from Australia.
Chinese services now represent more than 10 percent of Qantas’s international revenue, compared with “low single digits” five years ago, Joyce said.
Qantas plans to order as many as 110 Airbus SAS A320s, including 78 of the revamped neo version, to support the new Southeast Asia premium carrier and the Japan budget venture. It announced the new international airlines last month alongside plans to pare flights to Europe and shed 1,000 jobs in Australia.
The job cuts bolstered calls by unions for job-security agreements that would limit the airline’s ability to hire specialists such as pilots for the new Asian carrier.
Labor Talks
Joyce said the carrier may reach agreements with labor leaders by the end of the year. The company last month started talks with its long-haul pilots union with help from Fair Work Australia, the nation’s industrial regulator.
“We are trying to get some leaders on the same page,” Joyce said about labor groups. Still, “some of our unions regard a dollar of profit as enough and anything else as extravagant.”
Qantas’s net income fell 83 percent to A$9 million in the six months ended June after disruptions caused by earthquakes in Japan and New Zealand, Cyclone Yasi in Australia and a plume of volcanic ash that drifted across the Pacific Ocean from Chile.
The carrier fell 1.6 percent to A$1.495 yesterday Sydney trading. It has declined 41 percent this year, compared with a 27 percent drop for the Bloomberg World Airlines Index, which tracks 30 stocks.
Decision on Base
Qantas plans to make a decision on whether to base its new premium airline in Singapore or Kuala Lumpur within two months, Joyce said. Singapore has the advantage of a bigger business travel base, while Kuala Lumpur may offer less competition and the chance to work with Malaysian Airline System Bhd. (MAS) and AirAsia Bhd., he said.
Like all of the company’s overseas operations, Qantas will work with a local partner on the new premium unit to get around international rules governing airline ownership. The Jetstar Japan venture will be part-owned by Japan Airlines Co. and Mitsubishi Corp.
Joyce founded Jetstar in 2004, four years after joining Qantas following stints at Aer Lingus Group Plc and Ansett, which was Australia’s number two carrier before collapsing 10 years ago.
Joyce must have read Beijing has started construction of a third airport planned to have 9 runways. The last major airport project in Beijing for the Olympic Games was the construction of a third terminal at the airport to the north of the city. This is the the world's largest airport building, with more floor space than all 5 Heathrow terminals combined.
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"Our first objective with Dallas is to pad it out to daily services with a big plane. Why would you then drop back to a 787 in that case?"
Mr Strambi said the route may be served longer term by an Airbus A380 capable of making the 13,804-kilometre journey across the Pacific.
Qantas started the Sydney to Dallas/Fort Worth route in May this year, flying four times a week to its Oneworld Alliance partner American Airlines' biggest hub city.
Qantas to stick with 747 for Dallas
Mr Strambi said the route may be served longer term by an Airbus A380 capable of making the 13,804-kilometre journey across the Pacific.
Qantas started the Sydney to Dallas/Fort Worth route in May this year, flying four times a week to its Oneworld Alliance partner American Airlines' biggest hub city.
Qantas to stick with 747 for Dallas
“I really think it is hard to over-estimate China’s potential,” said Peter Harbison, chairman of the Sydney-based CAPA Centre for Aviation. The country’s size and rising intra- Asia trade provide “unbelievable upside internationally,” he said.
China Southern Airlines will increase its flights from Guangzhou to Brisbane from three to four flights a week as well as adding Beijing to the flight route to grow its passenger numbers.
Catch up football although, there's no catch up in regards to the ME
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My remarks regarding the quality of service were referering to a time well before 5 years ago, and it has kept the pace.
The difference between EK and QF is EK doesn't Have these pathetic old crust aussie style cabin crew, but cute assed, well meaning Oz girl for a lot od them, who want to see the world and move on after a few years.
None of these old menopaused aunties Agony who look down on you if you happen to be staff and, God forbid, from a dubious european airline.
You're just lucky to be a full fare paying pax. Still....shut up !
As to abuse, I assure you I keep my mouth shut and put on my best behaviour.
As a matter of fact, in the many years I have flown QF, I have never seen a passenger abuse a CC, but who cares !
Having very close swiss friends, I can tell you I have witnessed the demise of Swissair and its rebirth as Swiss almost from the inside.
Switzerland is a very service oriented country. That's all that kept them going for years and they don't feel any less for looking after people.
Wether a mountain hutt or an airline, or Migros, the swiss Coles, you get service and treated nicely.
I know Australia equally well and among its many qualities, being of service to customers, isn't one of them.
Go into any restaurant.....pathetic. A shop ? Do not ask too many questions.
The egalitarian attitude, the no worries mate thing, doesn't agree with service.
It's not even regarded as a carreer.
What attracts people to Oz ? Its fantastic nature, its amazing beaches, its very friendly people...........as long as they don't have to wait on you !
Result ? QF cabin crew do you a favour by accepting you on board and be so nice as not being too demanding.50
Best way to end up behind a Coles cash register !
Safety ? Sure thing. No one wants to crash, but you also have heaps of aussie pilots with EK and by the look of it, soon a lot more ! Who will find out that their non Qantas counterparts.......guess what ??? Can also fly planes !! Wouldn't you know !!!. So yes, even with its outstanding track record, ........the world can live without Qantas.
It looks to me like a repeat, a sad one, of 1989. Pilots had no clue then and it doesn't look they have much more now.
The world is changing, people are, at leat in Europe and the US, trying to make ends meet.
Airline pilots, as Qantas pilots, do not impress anyone. You'd better register this and face reality.
Still, wether in Oz or Europe, we belong to the best earners. No we're not bankers, but I sure as hell prefer my life style to theirs.
I don't think the public will have much sympathy once they are assured they can still travel hassle free.
As a US comedian used to say, Oz is at the arse end of the world.....and that comes with a price in today's world.
You'll feel the pinch with the coming summer. I don't think you'll see too many of us storming down, or exept the usual money tight backpacker.
The Aussie dollar is up, the Euro down..........and I want to be takked to nicely and have a second cup of coffe for breafast.
This being said......all the best of luck. You are going to need it because your little irish bastard looks like he really means it.
I haven't heard Julia or Tony go into a sreaming heap either. That should be telling.
The difference between EK and QF is EK doesn't Have these pathetic old crust aussie style cabin crew, but cute assed, well meaning Oz girl for a lot od them, who want to see the world and move on after a few years.
None of these old menopaused aunties Agony who look down on you if you happen to be staff and, God forbid, from a dubious european airline.
You're just lucky to be a full fare paying pax. Still....shut up !
As to abuse, I assure you I keep my mouth shut and put on my best behaviour.
As a matter of fact, in the many years I have flown QF, I have never seen a passenger abuse a CC, but who cares !
Having very close swiss friends, I can tell you I have witnessed the demise of Swissair and its rebirth as Swiss almost from the inside.
Switzerland is a very service oriented country. That's all that kept them going for years and they don't feel any less for looking after people.
Wether a mountain hutt or an airline, or Migros, the swiss Coles, you get service and treated nicely.
I know Australia equally well and among its many qualities, being of service to customers, isn't one of them.
Go into any restaurant.....pathetic. A shop ? Do not ask too many questions.
The egalitarian attitude, the no worries mate thing, doesn't agree with service.
It's not even regarded as a carreer.
What attracts people to Oz ? Its fantastic nature, its amazing beaches, its very friendly people...........as long as they don't have to wait on you !
Result ? QF cabin crew do you a favour by accepting you on board and be so nice as not being too demanding.50
Best way to end up behind a Coles cash register !
Safety ? Sure thing. No one wants to crash, but you also have heaps of aussie pilots with EK and by the look of it, soon a lot more ! Who will find out that their non Qantas counterparts.......guess what ??? Can also fly planes !! Wouldn't you know !!!. So yes, even with its outstanding track record, ........the world can live without Qantas.
It looks to me like a repeat, a sad one, of 1989. Pilots had no clue then and it doesn't look they have much more now.
The world is changing, people are, at leat in Europe and the US, trying to make ends meet.
Airline pilots, as Qantas pilots, do not impress anyone. You'd better register this and face reality.
Still, wether in Oz or Europe, we belong to the best earners. No we're not bankers, but I sure as hell prefer my life style to theirs.
I don't think the public will have much sympathy once they are assured they can still travel hassle free.
As a US comedian used to say, Oz is at the arse end of the world.....and that comes with a price in today's world.
You'll feel the pinch with the coming summer. I don't think you'll see too many of us storming down, or exept the usual money tight backpacker.
The Aussie dollar is up, the Euro down..........and I want to be takked to nicely and have a second cup of coffe for breafast.
This being said......all the best of luck. You are going to need it because your little irish bastard looks like he really means it.
I haven't heard Julia or Tony go into a sreaming heap either. That should be telling.
Last edited by Me Myself; 14th Sep 2011 at 17:49.
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Look,Listen,Learn then comment -Me Myself
THE WORLD'S BEST AIRLINES : 2011 Skytrax
1 Qatar Airways/ 2 Singapore Airlines/3 Asiana Airlines/ 4 Cathay Pacific Airways/5 Thai Airways International/ 6 Etihad Airways/ 7 Air New Zealand
8 Qantas Airways/ 9 Turkish Airlines / 10 Emirates
Not bad for old girls and blokes. Lets not forget they work with approxiamalty 25%-40% less cabin crew in Yc as competing airlines. As mentioned dont talk about Food,IFE problems and many other issues.
What gets me, Me Myself ,if you travel Z fare go with someone else if you dont like QF at all or PAY for a ticket.
BTW i flee JAL recently in YC on a Z fare. if i can avoid it in the future i will.
1 Qatar Airways/ 2 Singapore Airlines/3 Asiana Airlines/ 4 Cathay Pacific Airways/5 Thai Airways International/ 6 Etihad Airways/ 7 Air New Zealand
8 Qantas Airways/ 9 Turkish Airlines / 10 Emirates
Not bad for old girls and blokes. Lets not forget they work with approxiamalty 25%-40% less cabin crew in Yc as competing airlines. As mentioned dont talk about Food,IFE problems and many other issues.
What gets me, Me Myself ,if you travel Z fare go with someone else if you dont like QF at all or PAY for a ticket.
BTW i flee JAL recently in YC on a Z fare. if i can avoid it in the future i will.
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I fly Z on QF because the shedule suits me and the connection from Europe suits me.
Not the case on other airlines.
Should I pay full fare, there is no way I would fly QF. I can't be any clearer.
Being safe isn't enough if you want to survive in today's world.
Like or not, as I said, the world can live without QF.......you can't.
And just to be clear....it is not my wish to see such a fine....then .........airline disappear.
Get your head out of your toush and see the world as it is.
No one turns his head when you walk down George street. Get used to it
That doesn't make you a lesser person however....just not the hot shot you thought you were....one calls that .....the end of puberty.
Good luck
Not the case on other airlines.
Should I pay full fare, there is no way I would fly QF. I can't be any clearer.
Being safe isn't enough if you want to survive in today's world.
Like or not, as I said, the world can live without QF.......you can't.
And just to be clear....it is not my wish to see such a fine....then .........airline disappear.
Get your head out of your toush and see the world as it is.
No one turns his head when you walk down George street. Get used to it
That doesn't make you a lesser person however....just not the hot shot you thought you were....one calls that .....the end of puberty.
Good luck
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Seriously what are you on? Do you really think any qf drivers think people turn their heads as we walk down George street? We are proud of what Qantas was, and would like to return our airline to something we can be proud of again.
