Jet* NZ OTP
Join Date: Jun 2006
Location: Up North
Age: 53
Posts: 36
Likes: 0
Received 0 Likes
on
0 Posts
I have not been following J*'s progress in NZ apart from reading this thread (full of factual information 
). I will wade in however and say that it does not suprise me that Air NZ would capitalise on the start up woes of a new carrier. They wouldn't have the nouse to meet the threat with innovation and perhaps an improved product, nope, there wouldn't be the gray matter in that organisation to come up with that! I worked for AN during the demolishing by Air NZ, and can tell you that Air NZ domestic was an absolute basket case then, and I bet if their OTP from around the 2001 mark was dredged up, J* at their worst would be running rings around them. There was no idea of customer service, and remember this was the day of the "full service airline", and it was a major project across both organisations to get the NZ domestic product's act into gear. In fact most of their "product" (international and domestic), customer handling, special handling, disruption management etc was modelled (read copied) on the award winning Ansett domestic and international product. That's about when the Air NZ product started to lift to a vaguely reasonable standard. Then they killed off AN, so lost all the good people helping them get their shut togither. Goodness only knows what they did to lift the product that was so diabolical to now be referred to in the glowing terms it is in this thread.
Jetstar is a good product, and will stick around long term in NZ. Unfortunate really, as it probably won't be appreciated by kiwi's (adjectives deliberately left out, as I could go on forever). The trans tasman service is an example of the difference the Jetstar model can make to accessiblity of a route, it's just unfortunate for us on the good side of the ditch, as it means more kiwi's travelling to our side!!
Little exercise for you to play next time you're in a busy airport: look for someone really not coping with the "airport thing" or listen out for a really stupid question ..... 95% of the time it will be followed by the production of a NZ Passport
Cheers
Prado
). I will wade in however and say that it does not suprise me that Air NZ would capitalise on the start up woes of a new carrier. They wouldn't have the nouse to meet the threat with innovation and perhaps an improved product, nope, there wouldn't be the gray matter in that organisation to come up with that! I worked for AN during the demolishing by Air NZ, and can tell you that Air NZ domestic was an absolute basket case then, and I bet if their OTP from around the 2001 mark was dredged up, J* at their worst would be running rings around them. There was no idea of customer service, and remember this was the day of the "full service airline", and it was a major project across both organisations to get the NZ domestic product's act into gear. In fact most of their "product" (international and domestic), customer handling, special handling, disruption management etc was modelled (read copied) on the award winning Ansett domestic and international product. That's about when the Air NZ product started to lift to a vaguely reasonable standard. Then they killed off AN, so lost all the good people helping them get their shut togither. Goodness only knows what they did to lift the product that was so diabolical to now be referred to in the glowing terms it is in this thread.Jetstar is a good product, and will stick around long term in NZ. Unfortunate really, as it probably won't be appreciated by kiwi's (adjectives deliberately left out, as I could go on forever). The trans tasman service is an example of the difference the Jetstar model can make to accessiblity of a route, it's just unfortunate for us on the good side of the ditch, as it means more kiwi's travelling to our side!!
Little exercise for you to play next time you're in a busy airport: look for someone really not coping with the "airport thing" or listen out for a really stupid question ..... 95% of the time it will be followed by the production of a NZ Passport
Cheers
Prado
Join Date: May 2006
Posts: 399
Likes: 0
Received 0 Likes
on
0 Posts
Remember departing Telstra CEO, American, Sol Trujillos remarks on racism in Australia earlier this year.
My observations are racist sentiments seem even more prevalent in the Ex-pat Australian community, particuarly aviation.
I actually thought prados post was satire when I first read it.
My observations are racist sentiments seem even more prevalent in the Ex-pat Australian community, particuarly aviation.
I actually thought prados post was satire when I first read it.
Last edited by slamer.; 12th Jul 2009 at 01:03.
Join Date: Feb 2006
Location: NZ
Posts: 18
Likes: 0
Received 0 Likes
on
0 Posts
Good Product?
One Star is not a good product. I here them yesterday holding over Queenstown for one hour, (QN weather BKN at 1400) then diverted. Air New Zealand and Mount Cook Airlines were coming and going quite successfully. How does a two bit airline like Jetstar with their so called 'experienced crews' get off and think they can come in with no experience and I hazard a guess bugger all training and think they can start a successfull operation? The Air New Zealand group I think have a good record in this area. Worst of all though they, Jetstar's traffic staff in Queenstown I hear are telling the customers that all the other operators are operating dangerously. What crap! They are a model that is cheap and nasty and seriously flawed in many areas of their operation. I certainly wouldn't recommend the product.
Join Date: Jan 2007
Location: NTH of TAS
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
Eureka,
It sounds like the Jetstar traffic staff and yourself included need to do a bit more research into why the a320 isn't getting in, I think you'll find it has nothing to do with crew experience.
It sounds like the Jetstar traffic staff and yourself included need to do a bit more research into why the a320 isn't getting in, I think you'll find it has nothing to do with crew experience.
Join Date: Nov 1999
Location: The Land Downunder
Posts: 765
Likes: 0
Received 0 Likes
on
0 Posts
Jetstar doesn't have the same operational performance into Queenstown because it has not had full RNP certification. The letter in the Dominion Post this week by the Jetstar CEO said that they expect the NZ operation to obtain full certification in time for next winter at which point Jetstar will be able to get in whenever Air NZ does. Has nothing to do with aircraft or crew experience just a CAA certification issue, which as we all know takes time.
Join Date: Jan 2004
Location: Where the beer is cold and the weather is colder.
Posts: 268
Likes: 0
Received 0 Likes
on
0 Posts
I worked for AN during the demolishing by Air NZ
firmly tongue in cheek
Prado
The AN debacle has been discussed many times already. I am tired of reading silly comments like these;
as history shows that AN
I feel very sorry for those that were affected by the whole situation, but to blame Air NZ totally for the outcome is very short sighted.
The AN debacle has been discussed many times already. I am tired of reading silly comments like these;
I worked for AN during the demolishing by Air NZ
Then they killed off AN,
was an absolute basket case
Join Date: Jun 2006
Location: Up North
Age: 53
Posts: 36
Likes: 0
Received 0 Likes
on
0 Posts
NSN, if you read my post carefully, you'll read that my career with AN was ground based. You may want to check who's head is where.
27/09, quoting out of context only makes you look foolish.
I see no one argues the point about the state of the Air NZ domestic operation back then.
Cheers
Prado.
27/09, quoting out of context only makes you look foolish.
I see no one argues the point about the state of the Air NZ domestic operation back then.
Cheers
Prado.
I see no one argues the point about the state of the Air NZ domestic operation back then.
As is most of your dribble about the "Jetstar Model".
Come to think of it, what exactly is the Jetstar Model?
Join Date: Oct 2008
Location: queenland
Age: 61
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
air nz
The sooner this dreadful airline Air New Zealand is dead and buried the better.I say go in hard qantas/jetstar and screw them to the wall.The much deeper pockets that qf/jq have should enable them to put huge pressure on that shocker airline.Air New Zealand should be dead in the water.
Join Date: Jul 2006
Location: Depends
Posts: 11
Likes: 0
Received 0 Likes
on
0 Posts
The sooner this dreadful airline Air New Zealand is dead and buried the better.I say go in hard qantas/jetstar and screw them to the wall.The much deeper pockets that qf/jq have should enable them to put huge pressure on that shocker airline.Air New Zealand should be dead in the water.
Join Date: Aug 2001
Location: East of the West Island
Posts: 43
Likes: 0
Received 0 Likes
on
0 Posts
QF domestic in NZ was crap - had a 4 hour delay in CH with no advice to pax apart from an occasional flickering on the solari board. It ran thru dinner time- no offers of a sandwich or anything approaching customer service. They couldn't maintain a sched in good weather with 3 aircraft and Jetstar hasn't got a dogs show with only 2.
Operationally on the tasman they're the ones to look out for with unreported amendments to estimates of up to 7 minutes. Using 10 minute seps you understand that can put you only 3 minutes away from other traffic, and TCAS isn't a legal seapration standard. Gives me the hab dabs
Operationally on the tasman they're the ones to look out for with unreported amendments to estimates of up to 7 minutes. Using 10 minute seps you understand that can put you only 3 minutes away from other traffic, and TCAS isn't a legal seapration standard. Gives me the hab dabs