Jet* NZ OTP
 

Seems that Jet* NZ on time performance for the first three days that they have been operating has been pretty woeful. Is this due to the ground handling (day 1 there was a problem with the container loading), or aircraft tech problems?
How are the pax reacting to these delays

i'm sure they kept themselves busy having a few drinks and sushi in the koru lounge while they waited.....

It was always going to be a big ask for Air National - big thing for them to take on.

I flew on them Thurday, handling was all very smooth. Crew not allowing boarding appeared to be a major hold up and then once all on board, bridge removed sat the for ages before pushing. Are the crews all training? Seemed pretty slow.

On Guard

Why? Air National (or more correctly Skycare) are not exactly new to airline ground handling.

Who has never been any good at what? Back to my original Q is there an issue with the crews here, training etc.

horserun

Maybe you are confusing your dislike of the company with the facts. They did a very good job with PB at WLG.

No issues with crews at all. Most of the delays have been related to ground issues etc ....

I thought it was always faster to load bags on without the containers, can be done very quickly as seen with Tiger.

Or are they carrying freight along their journeys also?

Skycare handle the odd big jet here and there but very rarely and not as supporting an A320 RPT op with quick turnarounds. That is a BIG ask for even an established company use to this sort of work.

Its not a charter here and there as they have been used too.

horserun


That was Menzies not Skycare.


horserun


Sure, but if it wasn't for Air National (and Vincent), Eagle's OTP would have been pretty dire at times too, esp during the years of exceptionally high crew turnover and recurring undercarriage problems.

Pb is Menzies now so either they never changed or had Skycare in the first place. I'm not sure.

Skycare (called something else) looked after PB's WLG int op's on behalf of Menzies for a few years.

Regardless of the job they're doing now (and I don't know how it's going at Jetstar), they have been involved in airline ground handling prior to this and did a pretty good job of it.

I'm afraid Burty, if skycare (Air National) had done a great job, as you claim with Pac Blue, they would still have their contract. They didn't. It's a very different scenario loading a can system on A320's to that of loading a B1900D or J32.

It will be interesting to see if the can loading system will work domestically in NZ? All it takes is one passenger to not show and then the bag search begins!

Good luck to Skycare, hope it improves. It does make a mockery of how Bruce Buchannon was spouting on how Jetconnect was so terrible at domestic services. At least Qantas was able to put their valuable high end customers on Air NZ when running late or cancelled. I don't think Air NZ will share the love if Jetstar ask for the same favours when using another contractor? People in Glass houses shouldn't throw stones Mr Buchannon.

"If ya find a cheaper flight, we'll beat it by 10%!!" But we might be an hour late. she'll be right mate, no worries!!

Mate I dont mean to state the obvious, but the "can system" works in most countries, so I am sure it will even work in little new zuland!!! It works in aust, and here in asia very well, and yes if A pax doesn't turn up, he/she as well as the bags are offloaded, and it only takes a few minutes.Its much faster to find a bag with the can system as oposed to the old 737 throw em in system. Everything is barcoded, so the ground crew know exactly which can the bags are in. No big deal !!!! The ground crews, once used to the system will turn an aircraft around that has cans alot faster than the one that does not.

I guess in time Jetstar will prove me wrong Piggy. I'm not sure if the computerised can system is working that well right now? I would have thought that an experienced operator like Jetstar that operates the can system in Australia and Asia would have it suss'd and all the problems ironed out by now. Or perhaps it's a nasty hangover by giving the ground services to the cheapest bidder? Gotta love the low cost economics ay.

I overheard a couple of Air NZ execs having a chuckle in the terminal the other day as they observed the Jetstar loading process explaining it was exactly why Air NZ don't operate A320's domestically in NZ. Because of the can sytem. But I guess the Aussies who operate in Aus and Asia know best about NZ domestic ops ay.

Not going to get into a childish arguement about the pros and cons of cans, but as it works everywhere else in the world without many problems, one would think even the kiwis may be able to cope with them...
Then again, we all know how backward enzed is, so maybe not??!!!.....
One would wonder why nz domestic ops are soooooo different to everywhere else ??????
Its probably safe to say that the main problem is more likely to lie with ground crews not being used to the system yet, and the lack of training they recieved prior to the operation starting...

Yeah I agree, lets not be childish, thanks for your enlightenment :)

With the expansion of PB services through Wellington Menzies could actually justify establishing there own operation here, hence the change.

This will just be teething problems, i currently fly containerised A320's and thee is no issues with this sort of loading.