Jet* NZ OTP
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Dirty tricks claim by Jetstar chief - National - NZ Herald News
Apparently it's all Air NZ's fault....
Apparently it's all Air NZ's fault....
Certainly been a horror start for "One Star". Very hard to see how AirNZ can be blamed for that.
I'm still struggling to figure out why they want to compete in an over supplied market. What's their game plan?
I'm still struggling to figure out why they want to compete in an over supplied market. What's their game plan?
Join Date: Sep 2007
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I think scare nz is ****e scared of J*. If I was trying to run an old overstaffed mess of an airline throughout a time of economic turmoil, I would be very worried what they could do. Yes they have had a shocker start to nz ops, but if I remember correctly, their start in aust was no better. Not saying I like what the low cost airlines are doing,but as a person who commutes regularly, I do travel with them alot, and they certainly do provide a reasonable product for the price. I would rather travel with J* as opposed to ryanair or virginblue.
Yes the kiwi market is already flooded with airlines trying to make a buck, but my money is on pacblue and j* getting larger, and airnz smaller...( Just like whats happening in aust with QF)
Yes the kiwi market is already flooded with airlines trying to make a buck, but my money is on pacblue and j* getting larger, and airnz smaller...( Just like whats happening in aust with QF)
Join Date: Mar 2008
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I think artificial horizon and pigdriver are on the money..
Give them another month of two, and it wont be news worthy any more.
Like em or lump em, the low cost carriers are here to stay.
Give them another month of two, and it wont be news worthy any more.
Like em or lump em, the low cost carriers are here to stay.
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I disagree.. (theres something original on PPrUNE!)
Air NZ is here to stay. JetPox can't compete with their regional network. No other carrier allows you to go Oamaru to L.A relatively seamlessly.. ( I use the term seamlessly... loosely) I don't see PoxStar flights going to Napier / Nelson etc.
Air NZ feeds it's main trunks routes with it's regionals.. which in turn also feed the international... Airline networking 101...
Porn* last time I looked only does the trunk routes and unless they have turboprops servicing the regional ports, I think Air NZ is pretty safe.
One* only really does point to point.. no flow thru traffic really, unless you count WLG-AKL-SYD but who want to do that!
Sure frequency on the Air NZ network may decrease to better suit the lower demand but I hardly think Air NZ would be too worried..
However with BB trying to blame Air NZ for their crappy start.. that reeks of desperation...
(Yes.. I'm trying to use every Jet* moniker I've heard in the last 3 weeks...)
Air NZ is here to stay. JetPox can't compete with their regional network. No other carrier allows you to go Oamaru to L.A relatively seamlessly.. ( I use the term seamlessly... loosely) I don't see PoxStar flights going to Napier / Nelson etc.
Air NZ feeds it's main trunks routes with it's regionals.. which in turn also feed the international... Airline networking 101...
Porn* last time I looked only does the trunk routes and unless they have turboprops servicing the regional ports, I think Air NZ is pretty safe.
One* only really does point to point.. no flow thru traffic really, unless you count WLG-AKL-SYD but who want to do that!
Sure frequency on the Air NZ network may decrease to better suit the lower demand but I hardly think Air NZ would be too worried..
However with BB trying to blame Air NZ for their crappy start.. that reeks of desperation...
(Yes.. I'm trying to use every Jet* moniker I've heard in the last 3 weeks...)
Yes the kiwi market is already flooded with airlines trying to make a buck, but my money is on pacblue and j* getting larger, and airnz smaller...( Just like whats happening in aust with QF)
QF is the major player there just like AirNZ is in NZ. QF and JQ work hand in hand in Oz, QF has replaced it's own aircraft with JQ aircraft. I don't see that sort of thing happening here, other than the QF routes that One Star has taken over here in NZ there is nothing else for them to be given.
JQ will have to make their own way here tho I don't rule out QF propping them up if they needed to.
Join Date: Aug 2007
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Tried jet* with frequent flyer points (would not like to pay money)ZQN/CHC recently and was pleasantly surprised as we were only 2 hours late at destination. Aircraft arrived 1 hour late into ZQN but managed to fritter away an exta hour stuffing around ,on top of normal turn around time. Very comfortable new aircraft, but staff useless as they told lies and were very inefficient. The lies came from technical crew as capt announced that they only had one set of stairs as ZQN had a sloping apron and the forward stairs did not reach aircraft.The stairs were having to be rebuilt. Hence only SLF through back door causing delay. Next delay of 20 minutes after we were all seated because passanger tally did not balance with boarding passes and we were all counted at least 10 times by most flight attendants who obviosly could not count. Aircraft quite full so had they never heard of counting empty seats? Numbers are smaller and would have been helpful for them. However the above are minor points and the biggest problem was check in. Passengers were very early in queue but staff took about 5 minutes to process each passenger.Perhaps profits come from excess baggage as I was invited to check in another bag for a fee but I had to disappoint as I didnt have one and was under allowable weight. Are staff on bonus for this revenue collecting? Many passengers in the line were sitting on the floor waiting as the queue was stationary for long periods of time. This is probably where the shut out problems arise at other airports as there seems there is some problem processing passengers. Looked like lack of staff training so hope that will improve. All in all not a good experience so I will be patronizing Air NZ whenever I can. Air NZ has great staff and is a very efficient airline with latest navigation equipment as opposed to this Aussie upstart.
Join Date: Apr 2003
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Yes.. I'm trying to use every Jet* moniker I've heard in the last 3 weeks...
Yes the kiwi market is already flooded with airlines trying to make a buck, but my money is on pacblue and j* getting larger, and airnz smaller...( Just like whats happening in aust with QF)
I don't think a lot of people realise that in NZ there are three domestic airlines for a population about the same size of Sydney's. Three airlines might be a little bit of an overkill here.
NZ dirty tricks
NZ will be pulling every single dirty trick they can to undermine Jetstar. They will have the co-operation of compliant media people - who regularly accept free flights from NZ. Just ask the flight attendants who host a lot of these media trips.
But that strategy will only work for so long.
But that strategy will only work for so long.
But that strategy will only work for so long.
I think you give Air Nz far more credit for doing some things than they actually do.
Jetstar hasn't needed any help so far to generate bad publicity, they've done it all on their own.
You would think an airline that has been operating for several years, which has the infrastructure suppport from an airline like Qantas and took over an existing network would have been capable of a better performance than Jetstar has done so far in New Zealand
Join Date: Sep 1999
Location: NZ
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I agree Air NZ should be and will be worried, that's just good business practice. Likewise I can't think of one good reason they shouldn't do everything in their power to undermine their competitors.
Air NZ isn't the "old overstaffed mess of an airline" it once was, so it's not going to sit back fat, dumb and happy saying "we are Air NZ, nothing can happen to us".
Three domestic carriers is too many for a country the size of NZ, but it'd be a risky bet to wager Air NZ will be the one to go! Meanwhile, as a consumer, enjoy the cheap fares while they last.
Air NZ isn't the "old overstaffed mess of an airline" it once was, so it's not going to sit back fat, dumb and happy saying "we are Air NZ, nothing can happen to us".
Three domestic carriers is too many for a country the size of NZ, but it'd be a risky bet to wager Air NZ will be the one to go! Meanwhile, as a consumer, enjoy the cheap fares while they last.
Join Date: Mar 2006
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Meanwhile, as a consumer, enjoy the cheap fares while they last.
Only if you're a main route customer - those of us based in the regions remained screwed by higher fares and indifferent service.
Only if you're a main route customer - those of us based in the regions remained screwed by higher fares and indifferent service.
Well Mr Indian the infrastructure costs etc to fly pax into the regions is borne across fewer passengers so it does actually cost more to fly you. People hold Pac Blue and Jetstar up to be these great consumer martyrs, taking on big brother yet all they do is cherry pick the easiest and most profitable routes ie the main trunk.
Join Date: Mar 2006
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Below MDA
Totally agree with you on a simple business model basis, but we in the regions suffer twofold.
(1) There is no competition, so therefore no motivation for the service provider to match fares equitably to the cost base.
(2) The higher margins gained from the regions actually enable Air NZ to better confront any competition on the main truck routes from which we rarely gain any advantage.
Sure the new entrants cherry pick, but imagine what the current main trunk fares would be if only Air NZ (or any other single provder) were operating those routes - be interesting to do a comparison of say NAC's 1977 CHC - AKL fare versus the lowest available today on that route.
We in the regions have to accept the situation as it exists (and probably always will) but we don't have to like it.
Totally agree with you on a simple business model basis, but we in the regions suffer twofold.
(1) There is no competition, so therefore no motivation for the service provider to match fares equitably to the cost base.
(2) The higher margins gained from the regions actually enable Air NZ to better confront any competition on the main truck routes from which we rarely gain any advantage.
Sure the new entrants cherry pick, but imagine what the current main trunk fares would be if only Air NZ (or any other single provder) were operating those routes - be interesting to do a comparison of say NAC's 1977 CHC - AKL fare versus the lowest available today on that route.
We in the regions have to accept the situation as it exists (and probably always will) but we don't have to like it.
Join Date: Sep 2007
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This is getting very boring. Its pretty simple, if you dont like J*/Pacblue or Air nz dont fly with them. At the end of the day there will be plenty of people who will travel on the cheapest fares. If thats pacblue, jetstar or scare nz its their decision. I think you will find over the next 6 months or so there will be some very cheap tickets around, which is only good for the travelling public. Yes the lowcost carriers dont have the route structure of old air nz, but what you will find is that they will keep air nz alittle more honest on the trunk routes.I say good luck to em, as its about time the travelling kiwis got some realistic priced flights.
Join Date: Nov 2007
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Very Nice to see the Kiwi's behind the national carrier! However, no amount of bagging Jetstar is going to make them go away. The company is an agressive player that plays to win and so far that's all is has done. It had a far worse start when it started it's Australian operations and look where it now stands on the Australian and Asian fronts. Load factors in the high 90's on most flights during these economic times is a feat very few airlines can boast about. Jetstar can! Did Air New Zealand make a profit last quarter?? Jetstar did!
Join Date: Sep 1999
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Hey Indianzz, sorry but no sympathy from me. If you choose to live in the "regions" then there are some disadvantages...high airfares are one, I'm sure there are others. To compensate you get cheaper houses, rates etc as well as myriad other advantages. Swings and roundabouts. You pays ya money and ya takes ya choice.
I choose to live in the big smoke...it costs me heaps but it's my choice. One of the benefits is cheaper airfares when I decide to visit my city dwelling friends and family but I don't expect big companies (like Air NZ) to subsidise my lifestyle choice.
I'm sure Air NZ management feel similarly, but are too "diplomatic" to say so!
I choose to live in the big smoke...it costs me heaps but it's my choice. One of the benefits is cheaper airfares when I decide to visit my city dwelling friends and family but I don't expect big companies (like Air NZ) to subsidise my lifestyle choice.
I'm sure Air NZ management feel similarly, but are too "diplomatic" to say so!
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Jetstar apologises to NZ on two counts of poor conduct
July 10, 2009
Article from: The Australian
JETSTAR has apologised for late arrivals and poor customer service in New Zealand.
The company took full-page advertisements in New Zealand newspapers yesterday saying it was sorry for inconveniencing travellers in the four weeks since it began operations in the country.
It pledged to give vouchers to customers whose flights arrived more than an hour late at any time over the next three months.
Jetstar has been plagued by late departures. Customers have complained they were being left behind because staff closed flights while they were waiting in queues. Larger rival Air New Zealand offered inconvenienced Jetstar travellers cheap seats as complaints about the Melbourne-based newcomer mounted.
"We made some errors in terms of customer service and on-time performance," Jetstar chief executive officer Bruce Buchanan told Radio New Zealand yesterday. "When we fail to live up to our expectations, we always come out and apologise."
The airline will add staff and implement new procedures at airports, and plans better communications with passengers over check-in progress, according to the advertisements. Customers will get $NZ50 ($31) vouchers if their flights are more than an hour late arriving.
Jetstar runs services between Australia and New Zealand. The airline also operates 84 budget flights a week between New Zealand's three largest cities and the South Island resort of Queenstown. It competes with Air New Zealand and Pacific Blue, another budget airline operated by Virgin Blue Holdings, in a market where consumer spending is falling amid the worst recession in more than three decades.
"There's enough business to sustain Jetstar," Mr Buchanan told the broadcaster. "We've got massive booking volumes. We're looking at more capacity because demand's been overwhelming."
The apology comes after a slanging match between Jetstar and Air New Zealand after the Australian airline claimed its troubled Kiwi launch had been sabotaged by dirty tricks.
The Qantas subsidiary has had a bumpy ride since the launch of its New Zealand schedule last month, with complaints of late and cancelled flights, rude staff and dozens of New Zealanders turned away for failing to check in early enough.
The airlines started trading barbs after Mr Buchanan accused Air New Zealand of attempting to sabotage his airline, which has replaced Qantas in New Zealand.
Mr Buchanan told the Herald on Sunday newspaper the Kiwi airline had circulated rumours about the planes being old and unserviced, the pilots poorly trained and the flights overbooked because it was worried it would lose its monopoly on the domestic market.
Bloomberg, AAP
July 10, 2009
Article from: The Australian
JETSTAR has apologised for late arrivals and poor customer service in New Zealand.
The company took full-page advertisements in New Zealand newspapers yesterday saying it was sorry for inconveniencing travellers in the four weeks since it began operations in the country.
It pledged to give vouchers to customers whose flights arrived more than an hour late at any time over the next three months.
Jetstar has been plagued by late departures. Customers have complained they were being left behind because staff closed flights while they were waiting in queues. Larger rival Air New Zealand offered inconvenienced Jetstar travellers cheap seats as complaints about the Melbourne-based newcomer mounted.
"We made some errors in terms of customer service and on-time performance," Jetstar chief executive officer Bruce Buchanan told Radio New Zealand yesterday. "When we fail to live up to our expectations, we always come out and apologise."
The airline will add staff and implement new procedures at airports, and plans better communications with passengers over check-in progress, according to the advertisements. Customers will get $NZ50 ($31) vouchers if their flights are more than an hour late arriving.
Jetstar runs services between Australia and New Zealand. The airline also operates 84 budget flights a week between New Zealand's three largest cities and the South Island resort of Queenstown. It competes with Air New Zealand and Pacific Blue, another budget airline operated by Virgin Blue Holdings, in a market where consumer spending is falling amid the worst recession in more than three decades.
"There's enough business to sustain Jetstar," Mr Buchanan told the broadcaster. "We've got massive booking volumes. We're looking at more capacity because demand's been overwhelming."
The apology comes after a slanging match between Jetstar and Air New Zealand after the Australian airline claimed its troubled Kiwi launch had been sabotaged by dirty tricks.
The Qantas subsidiary has had a bumpy ride since the launch of its New Zealand schedule last month, with complaints of late and cancelled flights, rude staff and dozens of New Zealanders turned away for failing to check in early enough.
The airlines started trading barbs after Mr Buchanan accused Air New Zealand of attempting to sabotage his airline, which has replaced Qantas in New Zealand.
Mr Buchanan told the Herald on Sunday newspaper the Kiwi airline had circulated rumours about the planes being old and unserviced, the pilots poorly trained and the flights overbooked because it was worried it would lose its monopoly on the domestic market.
Bloomberg, AAP