Qantas Cabin Services Priorities
Its impossible to argue with this comment. Its the reason I don't travel QF internationally any more. The airlines mentioned below are a pleasure to travel with.
Heres a simple but unfortunate reality for the Australian cabin crew posting on this thread.
By and large, compared to your competitors in South East Asia, your service and more importantly your attitude to service is inferior.
Additionally, for the provision of the generally bad and rude attitude you have to customers, you are paid five to six times more then SQ / CX / JL / VN / MH ect.
I dont mind a LH F/A being on 70K and a CSM being on 100K, but the look of hatred on most of your faces when a passenger pushes a call button doesnt really make this money stack up against your competitors.
I totally agree that Qantas management, particularly the black widow and her scum underlings are beneath contempt. The problem is that by your poor work ethic and bad attitude you are collectively giving CC management the ammunition to replace you with low cost Thai and Chinese labour.
Rise above it and your pi$$ poor management and be what QF cabin crew used to be in the 70's - the best in the world.
Good luck
By and large, compared to your competitors in South East Asia, your service and more importantly your attitude to service is inferior.
Additionally, for the provision of the generally bad and rude attitude you have to customers, you are paid five to six times more then SQ / CX / JL / VN / MH ect.
I dont mind a LH F/A being on 70K and a CSM being on 100K, but the look of hatred on most of your faces when a passenger pushes a call button doesnt really make this money stack up against your competitors.
I totally agree that Qantas management, particularly the black widow and her scum underlings are beneath contempt. The problem is that by your poor work ethic and bad attitude you are collectively giving CC management the ammunition to replace you with low cost Thai and Chinese labour.
Rise above it and your pi$$ poor management and be what QF cabin crew used to be in the 70's - the best in the world.
Good luck
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sq crew are paid very similarly to qf crew when the bonus for both are thrown in. don't know where you managed to find figures that we are paid 5 times as much. look forward to you producing those statistics to back up your claim
Back to the main gist of the topic....
IF Qantas in its wisdom demands certain standards for those who choose to wear its uniform, then it has to be reasonable that it is able to enforce them. It is all a matter of discipline: mention was made of SQ and its standards. Well, let me say that they don't have to worry about enforcement as its staff are sufficiently disciplined to comply with them as that is what their employer reasonably expects. Why QF crew can;t do the same is a matter for them but if they don't like what their employer requires of them, they should simply move on.
How many times have you seen crew with
1. "extreme" haircuts,
2. various badges adoring their jackets (incl. RSL badges and other non-company stuff),
3. 'dangly' earrings which potentially could be a danger to the wearer in the event of an issue on board (ever heard of them being ripped from the lobe?)
and the list could continue.
Get with it folks or foxtrot oscar and allow willing others show how it should be done!
IF Qantas in its wisdom demands certain standards for those who choose to wear its uniform, then it has to be reasonable that it is able to enforce them. It is all a matter of discipline: mention was made of SQ and its standards. Well, let me say that they don't have to worry about enforcement as its staff are sufficiently disciplined to comply with them as that is what their employer reasonably expects. Why QF crew can;t do the same is a matter for them but if they don't like what their employer requires of them, they should simply move on.
How many times have you seen crew with
1. "extreme" haircuts,
2. various badges adoring their jackets (incl. RSL badges and other non-company stuff),
3. 'dangly' earrings which potentially could be a danger to the wearer in the event of an issue on board (ever heard of them being ripped from the lobe?)
and the list could continue.
Get with it folks or foxtrot oscar and allow willing others show how it should be done!
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More bullsh!t.
Tell us "Audrey"
how a haircut, non company badge or non standard earring influences the customers airline experience?
Do you SERIOUSLY think that fare paying passengers gives any of these details any consideration??
If you do you truly are delusional.
Oh btw. I've no idea what constitutes an "extreme haircut" but crew don't wear non company badges or dangly earrings.
The link I posted previously has our customer's thoughts on QF crew grooming.
More bullsh!t anyone?
Tell us "Audrey"
how a haircut, non company badge or non standard earring influences the customers airline experience?Do you SERIOUSLY think that fare paying passengers gives any of these details any consideration??
If you do you truly are delusional.
Oh btw. I've no idea what constitutes an "extreme haircut"
but crew don't wear non company badges or dangly earrings.The link I posted previously has our customer's thoughts on QF crew grooming.
More bullsh!t anyone?
Last edited by speedbirdhouse; 21st Nov 2008 at 00:56.
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Cabin Crew FAQ--Singapore Airlines
FIRST YEAR Singapore Airlines F/A can expect to earn $42 000 SIN dollars a year with performance bonuses often amounting to two, three or more months pay.
Current exchange rate 1 for 1 or thereabouts.
Tax rates in Singapore should be taken into account and are FAR lower than ours.
The website also suggests pay package includes medical AND dental benefits.
More bullsh!t anyone?
Oh BTW Twiggs,
last year's bonus paid to Singapore Airlines staff was 6.07 months pay.
Do you need me to do the maths for you?
FIRST YEAR Singapore Airlines F/A can expect to earn $42 000 SIN dollars a year with performance bonuses often amounting to two, three or more months pay.
Current exchange rate 1 for 1 or thereabouts.
Tax rates in Singapore should be taken into account and are FAR lower than ours.
The website also suggests pay package includes medical AND dental benefits.
More bullsh!t anyone?
Oh BTW Twiggs,
last year's bonus paid to Singapore Airlines staff was 6.07 months pay.
Do you need me to do the maths for you?
Last edited by speedbirdhouse; 21st Nov 2008 at 01:22.
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Ken,What extreme haircuts?
But your right Ken because the wrong ear rings could cause a disaster and bring about the end of the world.Australian crew have long been known for being able to talk with pax and having a sense of humour unlike some asian carriers .
Twiggsy girl,what else can the office come up with.Topics like this really show who is crew and who is not.When the Aussie dollar was this rate against the greenback was the rate against the Sing dollar 50 cents.
NOoooooooo but remember it's the destinations that are important and not the money.
Speedbirdhouse,don't forget to add that SIA has seats alocated for staff travel on each aircraft unlike our company who just comes out with embargo after embargo.So you can add that to their income package as well.Also don't forget the difference in living costs between Singapore and Australia twiggsy girl because it all adds up.But as Speedbirdhouse said keep up the BS.
But your right Ken because the wrong ear rings could cause a disaster and bring about the end of the world.Australian crew have long been known for being able to talk with pax and having a sense of humour unlike some asian carriers .
Haha, funny one.
NOoooooooo but remember it's the destinations that are important and not the money.
Speedbirdhouse,don't forget to add that SIA has seats alocated for staff travel on each aircraft unlike our company who just comes out with embargo after embargo.So you can add that to their income package as well.Also don't forget the difference in living costs between Singapore and Australia twiggsy girl because it all adds up.But as Speedbirdhouse said keep up the BS.
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Twiggs,
I forgot to tell you.
Singapore Airlines [see real airline] paid an INCREASE in pay to their elite A380 crew.
Unlike QANTAS [see circus] who mandated a PAY CUT for the privelidge of working on our FLAGSHIP aircraft.
Whats it going to be like when you have 3 or 4 of them flying around the world all crewed by life, work and airline experience poor 20 somethings all earning less than a Coles check out chick??
I'll tell you.
Even worse than it is now.................
__________________
Now is not the time for experienced career Cabin Crew to migrate to the dugong.
I have a feeling that QF's hand is going to be forced..............
I forgot to tell you.
Singapore Airlines [see real airline] paid an INCREASE in pay to their elite A380 crew.
Unlike QANTAS [see circus] who mandated a PAY CUT for the privelidge of working on our FLAGSHIP aircraft.
Whats it going to be like when you have 3 or 4 of them flying around the world all crewed by life, work and airline experience poor 20 somethings all earning less than a Coles check out chick??
I'll tell you.
Even worse than it is now.................
__________________
Now is not the time for experienced career Cabin Crew to migrate to the dugong.
I have a feeling that QF's hand is going to be forced..............
Last edited by speedbirdhouse; 21st Nov 2008 at 01:49.
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By the way, how many hours do they do per month to earn this?
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and lets not forget
sq employees can expect to get a low interest housing loan (around 2%), get a descent government pension when they retire, have a great health care system which is fully covered and with last years 6 month performance bonus a junior F/A got around sin $ 60000.- last year. oh twiggs, did we mention a low tax rate as well. back to work, stop using company time!!!
and as for hours flown a year very similar to QF LH crew-no bidding system.
one more important point. SQ has about 1/3 of cabin crew management compared to QF.
and as for hours flown a year very similar to QF LH crew-no bidding system.
one more important point. SQ has about 1/3 of cabin crew management compared to QF.
Give up !!
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sq employees can expect to get a low interest housing loan (around 2%), get a descent government pension when they retire, have a great health care system which is fully covered and with last years 6 month performance bonus a junior F/A got around sin $ 60000.- last year. oh twiggs, did we mention a low tax rate as well. back to work, stop using company time!!!
and as for hours flown a year very similar to QF LH crew-no bidding system.
and as for hours flown a year very similar to QF LH crew-no bidding system.
P.S. if you want to fly on SQ cabin crew terms and conditions, I think the company would be more than happy to oblige you.
Why don't you suggest that to the FAAA and see if they think that is a good idea?
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Agree with Mohikan QF service is crap!
Totally agree with Mohikan
Mohikan is no troll he is just telling the truth love!
I no longer travel QF long haul as it is crap. I traveled J class SIN/SYD with QF and have traveled SIN/SYD on SQ Y class and SQ's economy class is far superior to QF business class. SQ business class is a fantastic experience far beyond QF could emulate.
I used to work for QF in the good old days and I dont really recognise the Ariline now!
As for QF short haul I think it is worse again.
I will stick with Asian carriers they know who to treat their paxs like guests not just a hinderance.
Just my two cents worth
Mohikan is no troll he is just telling the truth love!
I no longer travel QF long haul as it is crap. I traveled J class SIN/SYD with QF and have traveled SIN/SYD on SQ Y class and SQ's economy class is far superior to QF business class. SQ business class is a fantastic experience far beyond QF could emulate.
I used to work for QF in the good old days and I dont really recognise the Ariline now!
As for QF short haul I think it is worse again.
I will stick with Asian carriers they know who to treat their paxs like guests not just a hinderance.
Just my two cents worth
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thats why i
pointed out 1/3 of management and so on. i would move there tomorrow,unfortunatly they dont employ foreigners. reminds me of the inflated stats Qf management used to show crew trying to point out the differences of costs. a few specific questions by some f/a,s about cost structure was enough to shut them up quickly and move on. qf cabin crew management must be amongst the most expensive in the world by now. certainly in terms of numbers they keep multiplying.
twiggy, if you want to know more in detail, talk to some of
qf ex sq f/a,s. they can give you a very detailed picture.
Ps: i dont have anything against a company wide incentive based performance a'la SQ: everyone gets the same percentage if the company does well. however, that would sit not too well with corporate culture in Oz.
twiggy, if you want to know more in detail, talk to some of
qf ex sq f/a,s. they can give you a very detailed picture.
Ps: i dont have anything against a company wide incentive based performance a'la SQ: everyone gets the same percentage if the company does well. however, that would sit not too well with corporate culture in Oz.
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Twiggsy Girl,
This thread is about the office priorities and it's attitude to crew.We all know that you are here to put the company point of view.
This is not about SIA but if you want to hear some facts then read the above posts.
But in direct comparison to SIA management there are less management than us.
They offer more to crew such as better staff travel and incentives like financial a bonus or between 3 & 6 months pay.
Telling us that if we think Singapore is so great then move there is typical of our management.
Agree orangputi but that is a direct result of management practice in OZ.
I think it's time to ignore Twiggs because she wants this thread to be locked by the mods and will keep going until it is.
This thread is about the office priorities and it's attitude to crew.We all know that you are here to put the company point of view.
This is not about SIA but if you want to hear some facts then read the above posts.
But in direct comparison to SIA management there are less management than us.
They offer more to crew such as better staff travel and incentives like financial a bonus or between 3 & 6 months pay.
Telling us that if we think Singapore is so great then move there is typical of our management.
I will stick with Asian carriers they know who to treat their paxs like guests not just a hinderance.
I think it's time to ignore Twiggs because she wants this thread to be locked by the mods and will keep going until it is.
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The attitude of the company management to Cabin Crew is or seems to be one of hostility...especially when any criticism of the office or it's procedure is forthcoming.
I think the main problem is that there are people in the office that justify their jobs by being belligerent.By enforcing silly and mundane things like correct position of name badges and so on does nothing for morale or the job in general.If someone is not wearing a name badge or correct uniform it is understandable but to insist on it's placing down to the 'nth' degree is another....
If the office got on with crew not only would the job be better but the product would be as well.No crew is going to give their best if they have just been hauled over the coals for some trivial matter.
I think the main problem is that there are people in the office that justify their jobs by being belligerent.By enforcing silly and mundane things like correct position of name badges and so on does nothing for morale or the job in general.If someone is not wearing a name badge or correct uniform it is understandable but to insist on it's placing down to the 'nth' degree is another....
If the office got on with crew not only would the job be better but the product would be as well.No crew is going to give their best if they have just been hauled over the coals for some trivial matter.
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Ken Borough/Canberra
KB is 32 years old and does not understand the difference between teaching and disciplining children and training and motivating adults.
In this he has a lot in common with Cabin Services Management.
Children and adults react differently to attempts at discipline.
Its basic psychology applied poorly by management.
They(management)are paying the price for their incompetence.
Ironically(if it is to be believed)customer surveys indicate an all time satisfaction rating for cabin crew
In this he has a lot in common with Cabin Services Management.
Children and adults react differently to attempts at discipline.
Its basic psychology applied poorly by management.
They(management)are paying the price for their incompetence.
Ironically(if it is to be believed)customer surveys indicate an all time satisfaction rating for cabin crew
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Children and adults react differently to attempts at discipline.