Qantas Cabin Services Priorities
 

The Qantas brand has been trashed.
Maintenance has some major problems.
A large portion of the fleet is older trhan God.
Cart tops are an OH and S minefield
Crew are largely disengaged.
So we have this imbecile wandering around QCC1 witrh a five cent piece ensuring female CC are not wearing overly large earrings.
Some other clown has a fetish for the correct placement of name tags.
Five millimetres out and you are likely to get a clause 11.
Then we have the very serious situation of a crew member with several chocolates in his posession.
How much did this event cost?
Do we work for an airline or a retirement village for anally retentive pre school teachers?
Human beings over 18 and who vote are considered adults in the broader community.
Qantas cabin services appears to have another interpretation initiated in 1886.
Some of the people in cabin services would not be out of place in a Jane Austen novel and are about as old and relevant.
The shawl and rocking chair brigade have found their niche here.
Break out the Promensil

Top Down Management
 

The stupidity starts at the top and trickles down.
What has the Black Widow achieved since her arrival?
Zip!!!
She has surrounded herself with those more incompetent....if thats possible
Find out what the real issues and fix them.
If thats not possible leave, and take the botox and "Crystal" the terminator with you

Sounds like the same happy place it was 25years ago.

The rot starts with LG and her nutcase fellow kiwi with the double barrel surname and fixation with white stockings.:}

What IS this preposterous obsession with the "correct":rolleyes: placement of name badges???

Have these idiots sat down and thought to themselves, right lets look at the worlds best airlines and see what they do or what makes them special??

No, that would make sense.

Seriously, how many passengers get off a Singapore Airlines flight raving about the precision with which the CC had placed their badges???

We really are being run by nut cases.:ugh:

____________________________

Teresa Green,

25 years ago we were a airline.

Now we're a circus.

A Simple Formula
 

A motivated well resourced group of employees.
All this other crap....KPIs, earrings,name tags and this rest of this inane nonsense is irrelevant
Not one Cabin Crew team manager has ever achieved his/her KPIs
They,like the rest of us are set up to fail.
Qantas Cabin Crew Services.....a case study in how NOT to manage a workforce.
Anyone doing a thesis for a Ph.D.?.....here is your topic

Questions
 

How can they get it so wrong?
Where do these people come from and what is it in their backgound that brings them to an airline?

Sky.Rider.
Half the management shuffle papers in QCC are ex Ansett. Double barrel white stockings was Air NZ.

"Qantas Cabin Crew Management" [see oxymoron] haven't a single man involved in ANY decision making process ................:hmm:

Good Point Speedy
 

Nature works best when in balance.
Qantas Cabin services is way out of balance
Too much Estrogen and no testosterone.
Being an ex chalkie I saw the Education system in NSW turned into a mess largely due to a similar imbalance not only in the teaching ranks but also in management.
The Sewing Circle is doing the same to Cabin Services.
Too many Nanas

nanna's
 

Dont forget their "Handbags" :yuk:

How do we fix It?
 

LH has around 4,500 Cabin Crew.
Surely there is a way we can have some input into the way we are managed?
By pass the nanas and their handbags and go straight to Borghetti?
It might be a first...employees giving management a vote of no confidence publicly

The Truth That None Dare Speak
 

Well Speedy you have let the cat out of the bag.
What you have said in this forum is something that has been felt privately for a long time.
Brave ....be prepared for some incoming from the feminist right

We all know it. They know that they are incompetant. They know we know they are incompetant.
But who speaks up.

"All this other crap....KPIs, earrings,name tags and this rest of this inane nonsense is irrelevant
Not one Cabin Crew team manager has ever achieved his/her KPIs
They,like the rest of us are set up to fail."

The reason for this sort of setup at QF is so they have more opportunities to get rid of someone if they are not liked. It makes their job of getting rid of an employee all the more easier.

I am sure that QF have applied numerous rules for that reason. It probably extends back to the days when it was operating in more of a military fashion too, where you would have employees saluting as they passed each other out at the jet base.

Managed out of the Business
 

These palookas haven t been too successful in front of the commission.
A hiding to nothing is the result.
On most occassions the company has lost these cases because they havent followed their own protocols.
Why?
These buffoons dont know what the protocls are.
An enormous expense and poor use of resources for a null result.
This thread is about priorities.
The unwritten priority of cabin services is to operate in circles of ever decreasing radius until in a cloud of blue smoke they disappear up their collective orifice.
Hopefully that will be one day soon.
C'mon Mr.Borghetti surely you can see what is happening.
Become a legend and sack them all.
Morale would skyrocket overnight

RYAN TCAD mentions that Qantas used to operate in a military fashion, I reckon they still do. Only that those individuals in QCC1 model themselves on the NAZI party and the gestapo.
New Cabin Standing Order will require crew to Goose-step and do the NAZI salute.
Heil Dixon.

Zee floggings vill continue until morale improves.

P.S whatever you do don't mention the war, I mean Allco, APA takeover bid. I may have mentioned it once, but I think I got away with it.

one can only hope
 

that AJ KPI's are correct. His top priority set by the board is to improve moral. that's a fact. how to achieve this. it is said that AJ and LG dont get along. there is hope. i reckon by the middle of next year things are moving. JB is the first one to go!:ok:

Borghetti Going?
 

Hope thats not true.
Borghetti is one of the few remaining Execs from the original Qantas management team.He has been there over 30 years.He has been found to be both charming and approachable.
He would be a loss.
The Black Botox Widow would be no loss at all.
A person known morre for her wardrobe than anything else.One would hope that she takes all the other Kiwis with her when she leaves.
Cabin Services needs a good clean out if moral is to be improved.
Are you listening AJ?

JB is
 

not a bad bloke, but he knows and lets them feed him all the info he wants to hear from the boysclub and certain people. all the info he gets is very well filtered and as long as his bonus is ok he does play the game as well. haven't you all noticed how paranoid the cabin crew management team is about controlling every bit of information and going"through the right channels".
All i can hope for is AJ puts the broomstick through that deaprtment. all the people out online wouldn,t even notice!!!!!!!:oh:

Running An Airline
 

Determine where in the market you want to position yourself.
Determine how to differentiate yourself from others in the same niche.
Determine the cost to maintain the position.
Employ suitable people.
Train them well.
Provide them with the necessary resources.
Develop honest open and frank communication.
Continually re evaluate and improve the product
Maintain expenditure to support product quality.
Motivate your people.
If the cost of sustaining the position becomes unacceptable :reposition
Advertise and promote the new position.
Qantas has done none of the above for around 12 years.
It has lost its way
This is due to incompetent management
Qantas as a company has continued to employ the wrong people to manage its business and has kept them there for way too long.
The board and the Chairman are at fault.
The entire Cabin Services hierarchy needs to be replaced.
They have displayed a level of incompetence not evident in their immediate competition