Merged: QF Delays/Serviceabilities - Add entries here
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It was a bad hair day in Melbourne today (FOG must have affected it). The average delay for all QF international departures was 6 Hours, 48mins.
That doesn't include the cancelled flights or a blow out in times for those still to go.
It's a pity Geoff doesn't give a rats about the passengers. Imagine, every international passenger having to wait an extra 7 hours. It's amazing that the police haven't been called to quieten down a few more of them.
That doesn't include the cancelled flights or a blow out in times for those still to go.
It's a pity Geoff doesn't give a rats about the passengers. Imagine, every international passenger having to wait an extra 7 hours. It's amazing that the police haven't been called to quieten down a few more of them.
Join Date: Sep 2006
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You should have seen those Cancelled QF passengers who got on my DJ flight from PERMEL on the red eye. Ugh!!!!
They were not the most pleasant, but hey I got them to MEL and on time!
They were not the most pleasant, but hey I got them to MEL and on time!
Maybe 'bout time Dixon pulled his head out of his arse and had a look around.
The customers are mightily peed off, and the shareholders are getting nervous. In particularly the major institutions!
The customers are mightily peed off, and the shareholders are getting nervous. In particularly the major institutions!
Join Date: Apr 2008
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http://www.smh.com.au/news/travel/qa...258833814.html
http://www.news.com.au/travel/story/...014090,00.html
Even the police were called in to the QF Club lounge
http://www.news.com.au/travel/story/...014090,00.html
Even the police were called in to the QF Club lounge
I don't want to be the best pilot in the world - Just the oldest
Join Date: Jun 2001
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Arrived at Perth this morning 45 mins prior to departure. Usual mad rush of FIFOs and the early Sydney / Melb flights. Get my boarding pass out of self serve and join the line.
Pax for mine and ZNE flights called out of queues to check-in counters 14 and 15. no worries I thinks - we will get in quick now. Waiting in this line I see my original spot in the other queue go through normal bag drop.
Check in staff just keep working through the people without calling fwd the pax on the flight about to be closed. Next I hear that PBO flight is closed and to go to ticketing.
I go to ticketing and express my displeasure at the cluster going on. Only to be told by the boring old fart there that he didn't want to be spoken to in such a way and to take it up with duty manager at counter one. Go over there with about 4 other punters in same situation and had the most helpful customer service young lady ever. (She's clearly wasted at Qantas). Explain the situation to her and she discusses with Duty Mngr and they hold flight to get us on.
Get our boarding passes and now a quick mad scramble through security up to the boarding gates where I get a surly cabin crew member say "all the passengers have boarded and we are waiting for YOU". No you're not waiting for me sweetheart - there are a couple more behind me.
Then at the top of the stairs I get the cabin mngr giving me a patronising look and glancing at her watch.
WTF don't load and check in talk to ramp and crew?
OK, I feel better now.
I know - it was a bit of a rant but for the purpose of keeping on topic, I think we were 11 minutes late departing and 8 minutes late arriving.
Pax for mine and ZNE flights called out of queues to check-in counters 14 and 15. no worries I thinks - we will get in quick now. Waiting in this line I see my original spot in the other queue go through normal bag drop.
Check in staff just keep working through the people without calling fwd the pax on the flight about to be closed. Next I hear that PBO flight is closed and to go to ticketing.
I go to ticketing and express my displeasure at the cluster going on. Only to be told by the boring old fart there that he didn't want to be spoken to in such a way and to take it up with duty manager at counter one. Go over there with about 4 other punters in same situation and had the most helpful customer service young lady ever. (She's clearly wasted at Qantas). Explain the situation to her and she discusses with Duty Mngr and they hold flight to get us on.Get our boarding passes and now a quick mad scramble through security up to the boarding gates where I get a surly cabin crew member say "all the passengers have boarded and we are waiting for YOU". No you're not waiting for me sweetheart - there are a couple more behind me.
Then at the top of the stairs I get the cabin mngr giving me a patronising look and glancing at her watch.
WTF don't load and check in talk to ramp and crew?OK, I feel better now.
I know - it was a bit of a rant but for the purpose of keeping on topic, I think we were 11 minutes late departing and 8 minutes late arriving.
Last edited by Islander Jock; 4th Jun 2008 at 02:21.
Join Date: Dec 2002
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There was sometin Australian Aviation a month or so ago about the government introducing some legislation or rules regarding airlines and delays whereby the pax are entitled to compensation.
Anyone know more?
Anyone know more?
Join Date: Apr 2002
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While a foggy morning causes delays, at QF the schedule is normally back to normal by the afternoon. This is because everyone involved at the airport sees that the weather is unpredictable and they get on with the job, when everything starts to happen.
Yesterday in MEL the schedule was stuffed well until almost midnight. It would be fair to say the schedule never got back to normal. QF25 MEL-AKL-LAX std:1030ish atd:1830 to AKL, and std of 1555 ex AKL atd 2335. That is one example. Most of the International flights ex MEL for QF were delayed around 6 hours or more.
The weather would have been the main cause for these delays, but the LAME's o/t ban would have also contributed. If one section can ban o/t and it has such an effect, that means that area is cut to the bone. If the company gets by, by relying on o/t then when it falls in a heap they shouldn't be surprised.
On a positive note for QF QF9 MEL-SIN-LHR was only 45mins or so late yesterday. That's the closet it's been to schedule for most of the week.
Yesterday in MEL the schedule was stuffed well until almost midnight. It would be fair to say the schedule never got back to normal. QF25 MEL-AKL-LAX std:1030ish atd:1830 to AKL, and std of 1555 ex AKL atd 2335. That is one example. Most of the International flights ex MEL for QF were delayed around 6 hours or more.
The weather would have been the main cause for these delays, but the LAME's o/t ban would have also contributed. If one section can ban o/t and it has such an effect, that means that area is cut to the bone. If the company gets by, by relying on o/t then when it falls in a heap they shouldn't be surprised.
On a positive note for QF QF9 MEL-SIN-LHR was only 45mins or so late yesterday. That's the closet it's been to schedule for most of the week.
Join Date: May 2001
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Rammel,
Your point re O/T "subsidising" normal work is true.
The QF25 to AKL/LAX was primarily delayed due wx then the absolute SHAMBLES at ADL yesterday. [perhaps only slightly due unengaged engineering]
The 330 flew QF26AKL/MEL, hold 25 mins, approach, go-around, divert ADL,
then hold on taxyway for 4hrs!!! before getting on to a remote bay for refuelling. [ due to the many diversions] Then it flew to MEL and got away quite well back to AKL if your atd of 18.30 is correct!
ADL had aircraft all over the place with crew running out of hours and groundstaff overwhelmed! Some lateral thinking by some crews saved the companies $$ and kept most pax as happy as possible but a tiny number of extra ground staff could have saved XXX$$$
But then Dixon's bonus would be less
Islander Jock:
Due same reasons, no, checkin staff DONT talk to cabin crew in situations like this, neither has the time! Blame Geoff!!
Your point re O/T "subsidising" normal work is true.
The QF25 to AKL/LAX was primarily delayed due wx then the absolute SHAMBLES at ADL yesterday. [perhaps only slightly due unengaged engineering
]The 330 flew QF26AKL/MEL, hold 25 mins, approach, go-around, divert ADL,
then hold on taxyway for 4hrs!!! before getting on to a remote bay for refuelling. [ due to the many diversions] Then it flew to MEL and got away quite well back to AKL if your atd of 18.30 is correct!
ADL had aircraft all over the place with crew running out of hours and groundstaff overwhelmed! Some lateral thinking by some crews saved the companies $$ and kept most pax as happy as possible but a tiny number of extra ground staff could have saved XXX$$$
But then Dixon's bonus would be less
Islander Jock:
Due same reasons, no, checkin staff DONT talk to cabin crew in situations like this, neither has the time! Blame Geoff!!
Join Date: Jul 2006
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Blocked Toilets
It was interesting on VH-OJH towed back to the terminal after PAG & FMU change and then the P3.0 sense line replaced to fix the Engine One that had problems starting, the cabin crew boarded the aircraft and then 15 minutes prior to departure Line Maintenance staff that there was 3 blocked toilets. The Terminal guys raced upstairs and managed to remove the blockages of wads of Blue paper towels...Only to be advised once they were back on the tarmac that they needed to come back upstairs as there were another 5 blocked toilets! So the guys cleared them with one having a nice surprise in it as well....Then on the insistence of Engineering management all staff involved with the aircraft were interviewed by security....
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Then on the insistence of Engineering management all staff involved with the aircraft were interviewed by security....
That is ridiculous, as if the workload is such that we have time
to talk to security on the way defects are handled. This is nothing
short of gross harassment. The only time we should talk to security
is when an accusation is made, evidence produced, and then where
is the alaea representative. Until then, letting them see your i.d. is all
we really need to do.
It does seem the management is going all out to provoke some sort
of higher level industrial action. The very same modus operandi G.D. used
last time, to ferret his way out of meeting with the voices from below face to face.
That is ridiculous, as if the workload is such that we have time
to talk to security on the way defects are handled. This is nothing
short of gross harassment. The only time we should talk to security
is when an accusation is made, evidence produced, and then where
is the alaea representative. Until then, letting them see your i.d. is all
we really need to do.
It does seem the management is going all out to provoke some sort
of higher level industrial action. The very same modus operandi G.D. used
last time, to ferret his way out of meeting with the voices from below face to face.
I don't want to be the best pilot in the world - Just the oldest
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AF,
If the bar in Q club was open I'd arrive 2 hrs early.
Point taken but I think that if you call pax to join a certain queue regardless of where they are previously, you then have a responsibility to make sure you have cleared them before you close the flight. Wouldn't you agree?
Maybe Q needs to get a refund on the money they paid for ALTEA as that seems to be causing no end of grief for check in staff.
If the bar in Q club was open I'd arrive 2 hrs early.
Point taken but I think that if you call pax to join a certain queue regardless of where they are previously, you then have a responsibility to make sure you have cleared them before you close the flight. Wouldn't you agree?
Maybe Q needs to get a refund on the money they paid for ALTEA as that seems to be causing no end of grief for check in staff.
Thread Starter
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You are just so stupid! If you want to have industrial action, just do it. Make a statement and the rest of the employees will support you 100% To just have an unofficial go slow is worse than doing nothing. It plays right into managements hands, allowing GD to put the delays on you, and imply that a highly skilled work force is incompetent and needs replacing. By just having a go slow puts enormous pressure on the flight crew, extending what was a 12 hour day into a 13 hour day. It does have an effect on the safety of the flight. Yes I am one of the flight crew that is effected by these go slows. Yes I support your case, but I do in no way condone pi55ing off thousands of passengers, who on many cases are setting of on a holiday that that have been saving for for years.
If you want to go on strike, do it. Passengers will understand.
To just delay everything with unofficial actions just makes you appear incompetent.
If you want to go on strike, do it. Passengers will understand.
To just delay everything with unofficial actions just makes you appear incompetent.
NO ONE IS ON A GO SLOW, EITHER OFFICIAL OR UNOFFICIAL-PERIOD
The answer is simple, not one engineer has any more good will towards the company any longer.
100% work to rule based solely on QF'S PPM and a severely under resouced engineering Dept.
Join Date: May 2006
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delays...
You can add a couple Sydney flights to that list...
Came home last night and as we were standing round the baggage carousel it was announced that a flight was cancelled due to maintenance issues unable to be resolved (hhm wonder why) also there were quite a few coppers standing round the place ( to keep the peace I suppose!) and they told me that the earlier Syd had had to go to Brisbane and Q actually paid to put up the punters there, then planned a special charter out of Bne first thing!! Can imagine what those costs would be looking like!!!
Just pay the engineers Geoff.
Came home last night and as we were standing round the baggage carousel it was announced that a flight was cancelled due to maintenance issues unable to be resolved (hhm wonder why) also there were quite a few coppers standing round the place ( to keep the peace I suppose!) and they told me that the earlier Syd had had to go to Brisbane and Q actually paid to put up the punters there, then planned a special charter out of Bne first thing!! Can imagine what those costs would be looking like!!!
Just pay the engineers Geoff.
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Maybe Q needs to get a refund on the money they paid for ALTEA as that seems to be causing no end of grief for check in staff.
Last edited by kotoyebe; 4th Jun 2008 at 11:16. Reason: adding more
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On a positive note for QF QF9 MEL-SIN-LHR was only 45mins or so late yesterday. That's the closet it's been to schedule for most of the week.
ETD 1530; wheels up 1727.
Good old 'captain speaking' assured everyone en route that they'd checked ahead and everyone would make their connections in WSSS; leaving many many of us to find out from the nice Singapore girl at the top of the aerobridge "you have missed your flight, go to the transfer desk".
A QF tactic to keep the punters quiet? Board them over an hour early, make up crap excuses for 'small extra delays", calming words from 4 bars up the front, and leave the poor Asian gate agent to cop the flack at the other end?
The weather delays are unavoidable, no one has an issue with that. But the blatant dishonesty to keep the punters quiet is a pretty low act.