Jetstar to Europe?
Join Date: Jun 2006
Location: Up North
Age: 53
Posts: 36
Likes: 0
Received 0 Likes
on
0 Posts
PP, start with a Tigga flight and work your way up.....
The J* longhaul is a reasonable product according to those who've actually flown it. One wouldn't imagine it would be any lesser on european routes, particulary travelling on brand spanking new aircraft.
What does look like happening is some new routes being opened up so the travelling public can avoid that cess pit they call LHR
Cheers
The J* longhaul is a reasonable product according to those who've actually flown it. One wouldn't imagine it would be any lesser on european routes, particulary travelling on brand spanking new aircraft.
What does look like happening is some new routes being opened up so the travelling public can avoid that cess pit they call LHR
Cheers
Join Date: Sep 2005
Location: australia
Age: 59
Posts: 425
Likes: 0
Received 0 Likes
on
0 Posts
qf/jq pax
many pax into hnl get extremely peed off when a qf ticket turns out
to be j* flight.....comfort pack and a free drink doesn't fix it.
ground staff at hnl cop it in the neck from pax who are refusing to
fly back with j*, qf flights are full, staff have to fly home j*.
is the same going to happen when j* start european sectors sold
to punters as qf? all this does is create bad will, bad word of mouth
stories to friends and drags down qf reputation....again.
to be j* flight.....comfort pack and a free drink doesn't fix it.
ground staff at hnl cop it in the neck from pax who are refusing to
fly back with j*, qf flights are full, staff have to fly home j*.
is the same going to happen when j* start european sectors sold
to punters as qf? all this does is create bad will, bad word of mouth
stories to friends and drags down qf reputation....again.
Join Date: Nov 2003
Location: Australia
Posts: 73
Likes: 0
Received 0 Likes
on
0 Posts
Cramped seats
Join Date: Jul 2006
Location: Australia
Posts: 50
Likes: 0
Received 0 Likes
on
0 Posts
QF pax duped
Already happens to pax transferring to JQ flight to Cairns from SIN. On arriving in Cairns, even though they are holding QF tickets and transferring to a codeshare flight to another destination, QF will not accept their baggage for transfer to connecting flight. The duped pax then has to sit with their baggage until JQ opens the flight. Same thing happens to pax arriving from Narita and connecting with Darwin flights operated by JQ. Arr. around 5am dep 1300. The inconvenience caused by JQ/QF policies should act as a deterrent for any further travel on these carriers.
Join Date: Jun 2006
Location: Up North
Age: 53
Posts: 36
Likes: 0
Received 0 Likes
on
0 Posts
Unfortunately, Tropical Chief, a lot of the angst would be solved if people READ the information on their itineraries, or as they booked their tickets on line ..... But, I guess that is just too hard for most, and therefore it becomes the carriers fault!
Cheers
But, I guess that is just too hard for most, and therefore it becomes the carriers fault!Cheers
Little AJ can announce as many routes to Europe as he likes. The simple fact is J* will get smashed by EK, et al. Of course the little w@nker will be long gone by then.
Letsgorated,
Print the figures 'fact'boy. Then everyone will see how full of sh1t you are!.
M
Letsgorated,
Print the figures 'fact'boy. Then everyone will see how full of sh1t you are!.
M
Join Date: Mar 2007
Location: Roguesville, cloud cuckooland
Posts: 1,197
Likes: 0
Received 16 Likes
on
5 Posts
What will be interesting to see will be what happens to the Jetstar paradigm once Geoffstar leaves in a little over 18 months time.
Whoever replaces him may not be in love with the concept; and deliveries of the 787 may only just have begun, which may give further pause to anyone considering taking up an AWA to fly the 787.
A probable change of government only adds to the lack of certainty on that question as well.
FOG
Whoever replaces him may not be in love with the concept; and deliveries of the 787 may only just have begun, which may give further pause to anyone considering taking up an AWA to fly the 787.
A probable change of government only adds to the lack of certainty on that question as well.
FOG
Join Date: Sep 2005
Location: australia
Age: 59
Posts: 425
Likes: 0
Received 0 Likes
on
0 Posts
hi prado
when u book a flight with qf when operated by j* it shows a
qf designator with 4 digit flight number.
only airline staff would understand the significance of this, the
punter has no hope
qf designator with 4 digit flight number.
only airline staff would understand the significance of this, the
punter has no hope
Join Date: Jun 2007
Location: Brisbane, Australia
Posts: 32
Likes: 0
Received 0 Likes
on
0 Posts
when u book a flight with qf when operated by j* it shows a
qf designator with 4 digit flight number.
only airline staff would understand the significance of this, the
punter has no hope
qf designator with 4 digit flight number.
only airline staff would understand the significance of this, the
punter has no hope
I do acknowledge that some Frequent Flyer booking itineraries (when you're put on the star) give a four digit QF flight number starting with the number 5, (ie - QF5340 / JQ430) - but from various FF point journeys with the low cost cousin, it also clearly states under each flight " * - operated by Jetstar".
People need to read the blurb.
Join Date: Aug 2005
Location: Melbourne, oz
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
AN flyer , despite this one would reasonably expect their luggage to be transferred when connecting from one to the other.
I have flown Pacific Blue from overseas connection with V.B in Brisbane and , not only were the bags transferred we were through seated via a designated desk at BNE international. Pac Blue and V.b are considered as different entities owned by the one parent company, just as Q.F and the star are.
I don't care what is written in the fine print, it remains another example of why Virgin is crapping all over the star in terms of attitude and customer service - and developing a pretty loyal customer base.
That is why they will continue to get my business.
I have flown Pacific Blue from overseas connection with V.B in Brisbane and , not only were the bags transferred we were through seated via a designated desk at BNE international. Pac Blue and V.b are considered as different entities owned by the one parent company, just as Q.F and the star are.
I don't care what is written in the fine print, it remains another example of why Virgin is crapping all over the star in terms of attitude and customer service - and developing a pretty loyal customer base.
That is why they will continue to get my business.
Join Date: Aug 2005
Location: Melbourne, oz
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
I forgot AN flyer,
Many punters still book their trips, particularly package tours, via Travel Agents.
They are not privvy to the internet processes that discloses this information so clearly.
Many punters still book their trips, particularly package tours, via Travel Agents.
They are not privvy to the internet processes that discloses this information so clearly.
Join Date: Jun 2006
Location: Up North
Age: 53
Posts: 36
Likes: 0
Received 0 Likes
on
0 Posts
Ahhh, so we blame the travel agent do we? If the agent isn't savvy enough to pass the information on, you wouldn't book with them again would you? (Despite the fact that the operator is clearly marked on the itinerary, with or without a codeshare flight number)
As AN flyer says, the t&c are there to be read before the "i agree" button is pushed. That includes the fact that luggage has to be collected & rechecked - hence you cannot book a connection within 90 mins if you are transferring from QF to JQ or vice versa.
As for VB, if you book 2 sectors in two different bookings, you are picking up your bags and rechecking, even though they promote through check. Often there is a marked price difference ($200+ vs $79 in my example) booking a through itin as opposed to booking sector by sector - the price you pay is having to collect the luggage and recheck. Not much different to JQ in reality.
Tigga pax will certainly be in for some costly suprises if they haven't read their t&c! But, who's fault will that be?
Cheers
As AN flyer says, the t&c are there to be read before the "i agree" button is pushed. That includes the fact that luggage has to be collected & rechecked - hence you cannot book a connection within 90 mins if you are transferring from QF to JQ or vice versa.
As for VB, if you book 2 sectors in two different bookings, you are picking up your bags and rechecking, even though they promote through check. Often there is a marked price difference ($200+ vs $79 in my example) booking a through itin as opposed to booking sector by sector - the price you pay is having to collect the luggage and recheck. Not much different to JQ in reality.
Tigga pax will certainly be in for some costly suprises if they haven't read their t&c! But, who's fault will that be?
Cheers
Join Date: Apr 2005
Location: Australia
Posts: 52
Likes: 0
Received 0 Likes
on
0 Posts
Simple solution for me: fly Virgin.
Going to Tasmania from Newcastle. First trip the flight is late, connection missed and have to sit around with bags till I can check in for the next flight out of Melbourne to Tassie.
Next trip a month later, I arrive at the airport due to a car accident and subsequent road blockage about 1 minute late after the 30 minute deadline. The inbound aircraft has only just landed and still has not got the stairs to it to disembark when I am told I cannot be checked in due to my late arrival
. Eventually the aircraft was commenced loading 18 minutes after I was told I could not check in.
Walk to the Virgin counter, greeted with a smile, told we have a special for people who get shafted by Jetstar, and rebooked with them. Bags checked through all the way to destination, no hassles in Melbourne. Staff made a point of saying they would always try and get me on if it doesn't delay the aircraft. Funny how they said my story was so common, even when flights arrive late they still enforce the 30 minutes before scheduled departure limit (in one case I was told the aircraft was an hour late).
Only downside, I had to use the return portion of my ticket to come back Jetstar. It sucked compared to VB I have to say.
Will I ever use Jetstar again? Not a chance in hell while I am still alive. How many people have I convinced to not travel with them after my story? Potentially quite a lot. So to consider going international with them, when they are such a novice style operator locally, forget it.
Going to Tasmania from Newcastle. First trip the flight is late, connection missed and have to sit around with bags till I can check in for the next flight out of Melbourne to Tassie.
Next trip a month later, I arrive at the airport due to a car accident and subsequent road blockage about 1 minute late after the 30 minute deadline. The inbound aircraft has only just landed and still has not got the stairs to it to disembark when I am told I cannot be checked in due to my late arrival
. Eventually the aircraft was commenced loading 18 minutes after I was told I could not check in.Walk to the Virgin counter, greeted with a smile, told we have a special for people who get shafted by Jetstar, and rebooked with them. Bags checked through all the way to destination, no hassles in Melbourne. Staff made a point of saying they would always try and get me on if it doesn't delay the aircraft. Funny how they said my story was so common, even when flights arrive late they still enforce the 30 minutes before scheduled departure limit (in one case I was told the aircraft was an hour late).
Only downside, I had to use the return portion of my ticket to come back Jetstar. It sucked compared to VB I have to say.
Will I ever use Jetstar again? Not a chance in hell while I am still alive. How many people have I convinced to not travel with them after my story? Potentially quite a lot. So to consider going international with them, when they are such a novice style operator locally, forget it.
Join Date: Aug 2007
Location: Downunder
Posts: 62
Likes: 0
Received 0 Likes
on
0 Posts
Some people refuse to blame their own ignorance whilst they can lay blame on a supposed crappy product. Yes the itin are very clear these days, unless u get shafted by a dodgy agent. Each of the airlines are in a different league now, so u cant compare them directly. Jetstar is the cheapest and you get a simple point to point product with the bigest economy seats in Aust. Tiger will be cheap, offer less (less baggage) and have smaller leg room and seating area.
Virgin, seats I feel are crap, 737 is cramped and tired looking and you still have to pay for everything. Jetstar better seats, but cant thru-check bags, pay as you go also with all the same facilities avail, but its cheaper.
Priapism, the QF group have a solution if u want to pay more to have your bags thru checked....fly Qantas!! Its often no more expensive that Virgin on many routes. Plus u get meal and drinks!!
They are two brands (JQ + QF) suppose to compliment each other not compete against each other. Why also would u reasonably exopect your bags to be thru-checked when your contract clearly states otherwise?
I understand some in QF dont like the idea of JQ, but that doesnt mean its not a good idea. No matter who is in charge of the group...JQ will keep going and growing...it uses the assets of the group more effectively/efficiently in many markets than mainline can and so long as that is the case it will continue to grow. But it wont mean a reduced QF, just consolidation in some areas. QF will still be the 'spirit of Australia' in 20 years time. It will just have a strong little brother to support it!
Virgin, seats I feel are crap, 737 is cramped and tired looking and you still have to pay for everything. Jetstar better seats, but cant thru-check bags, pay as you go also with all the same facilities avail, but its cheaper.
Priapism, the QF group have a solution if u want to pay more to have your bags thru checked....fly Qantas!! Its often no more expensive that Virgin on many routes. Plus u get meal and drinks!!
They are two brands (JQ + QF) suppose to compliment each other not compete against each other. Why also would u reasonably exopect your bags to be thru-checked when your contract clearly states otherwise?
I understand some in QF dont like the idea of JQ, but that doesnt mean its not a good idea. No matter who is in charge of the group...JQ will keep going and growing...it uses the assets of the group more effectively/efficiently in many markets than mainline can and so long as that is the case it will continue to grow. But it wont mean a reduced QF, just consolidation in some areas. QF will still be the 'spirit of Australia' in 20 years time. It will just have a strong little brother to support it!
Join Date: Nov 2005
Location: Australia
Posts: 160
Likes: 0
Received 0 Likes
on
0 Posts
Through checking of bags is one big problem QF and JQ need to solve. It was reported in the media that the Nth Qld Cowboys rugby league side was pressuring the NRL to allow them to use another carrier as they were being forced each time they had to play away to get Jetstar to BN then a connecting QF flight from there. The club was very upset about the length of transits they have to plan in order to collect bags and recheck.
However, its not just them who are complaining. A mining executive for a very large corporate client of QF's the other day was making a huge complaint about the same problems probably going to be the reason they change their account from QF/Jetstar very soon as soon as it expires.
Until they can at least do this, it seems the competition is the big winner.
However, its not just them who are complaining. A mining executive for a very large corporate client of QF's the other day was making a huge complaint about the same problems probably going to be the reason they change their account from QF/Jetstar very soon as soon as it expires.
Until they can at least do this, it seems the competition is the big winner.
Join Date: Apr 2007
Location: Brisbane, Australia
Posts: 109
Likes: 0
Received 0 Likes
on
0 Posts
Whitepointer: There are checkin closing times for a reason and they cannot be flexible for a reason even if the a/c is late in arriving causing a delayed depature. In most airlines this is common practice.
Join Date: Aug 2007
Location: Downunder
Posts: 62
Likes: 0
Received 0 Likes
on
0 Posts
Bazzamundi, this may be a valid concern for many corp clients at the mo. But I suspect JQ has to wait and see what fight develops with Tiger before they dramatically increase their cost base by intro connectivity. It is actually a bigger step than many would imagine. Mean while if big corp are travelling QF then they shouldnt have a problem as they can connect no probs.
Perhaps a solution for sponser deals like the cowboys or even big corp, a suitable arrangement can be made for them at ports where they have no choice but to use JQ, that they include in the price a charge for connectivity.
As for cut off times for bags at -30, all 3 carriers have this. But QF and DJ have a shorter time for non bag pax. The reasons are obvious for ensuring bags are on and load planning are done. But even more important in JQ low cost model that paper work gets manually taken to crew. There are limited resources on the ground to run these around if they are late. But in saying that I understand most ports hold check in open until a delayed flight lands (as there is a 30 min ground time), so I suggest claims from Whitepointer (told by Virgin staff) are either inflated or incorrect. Nor do Virgin have specials for JQ pax!! The DJ staff or agents use the exact same reservation system as JQ and they can only sell the lowest avail fare level that pops up, the same (in fact $15 more) than u would find on the internet at the exact same time! The staff has zero influence over it.
I think all 3 carriers have their pro's and con's and they have balanced themselves very cleverly across the market. With Virgin now looking to take on the high yield business market (with prem econ seats being intro for 737) as tiger moves in and targets the lower end. Of course this means JQ prob will (and should) hold off too many fancy things as they will need to fight Tiger for the QF Group. It will be an interesting 12 months ahead. Good for the consumer.
Perhaps a solution for sponser deals like the cowboys or even big corp, a suitable arrangement can be made for them at ports where they have no choice but to use JQ, that they include in the price a charge for connectivity.
As for cut off times for bags at -30, all 3 carriers have this. But QF and DJ have a shorter time for non bag pax. The reasons are obvious for ensuring bags are on and load planning are done. But even more important in JQ low cost model that paper work gets manually taken to crew. There are limited resources on the ground to run these around if they are late. But in saying that I understand most ports hold check in open until a delayed flight lands (as there is a 30 min ground time), so I suggest claims from Whitepointer (told by Virgin staff) are either inflated or incorrect. Nor do Virgin have specials for JQ pax!! The DJ staff or agents use the exact same reservation system as JQ and they can only sell the lowest avail fare level that pops up, the same (in fact $15 more) than u would find on the internet at the exact same time! The staff has zero influence over it.
I think all 3 carriers have their pro's and con's and they have balanced themselves very cleverly across the market. With Virgin now looking to take on the high yield business market (with prem econ seats being intro for 737) as tiger moves in and targets the lower end. Of course this means JQ prob will (and should) hold off too many fancy things as they will need to fight Tiger for the QF Group. It will be an interesting 12 months ahead. Good for the consumer.
