Unhappy travellers let fly at Qantas
Thread Starter
Join Date: Mar 2001
Location: Townsville,Nth Queensland
Posts: 2,717
Likes: 0
Received 0 Likes
on
0 Posts
Unhappy travellers let fly at Qantas
Sat "Sydney Morning Herald"
Unhappy travellers let fly at Qantas
By Kirsty Needham, Consumer Writer
August 23, 2003
A plan by Qantas to launch a no-frills domestic carrier has sparked a torrent of complaints from passengers about the existing level of "full service" on the airline.
A poll on the Herald's website yesterday drew 130 tales of misadventure and neglect flying Qantas. About a dozen responses were positive.
Rob Bruce, a Sydney marketing strategy manager, wrote to Qantas to officially complain about being called a "piece of ****" by a Qantas call centre operator. Although the call centre manager apologised that this was "just an expression she uses", Mr Bruce said the letter was not acted upon.
A Coffs Harbour woman had her honeymoon plans disrupted when Qantas changed the couple's flights four times. Another "gold" frequent flyer complained that Qantas had tried to cut short her three-day stay in Melbourne by phoning, after she had arrived, to say the departure flight was overbooked and she would now have to leave within 24 hours.
Bill Nixon often flies business-class, and believes service is poor because the airline "has antagonised the Qantas staff to the point they are angry, and it is spilling out onto the customer".
In December he flew from Los Angeles to Sydney and was "dumbfounded" when the lights were dimmed 30 minutes into the 14-hour flight, with no offer of food or beverages. After complaints, the crew announced they would serve a meal if hungry passengers pressed the call button. He was "ashamed it was our national carrier" when the American businessman seated next to him asked if this was typical service.
When the two men pressed the button, "about 10 minutes later a surly looking older male attendant came and asked us what we wanted. The impression we got was that we were a nuisance, and he was not happy with us".
James Duncan, an Australian based in Britain, said many expats won't use Qantas to come home because cabin staff "generally seem tired and tetchy".
A Qantas spokesman, Michael Sharpe, said he did not think the picture of Qantas service was as bleak as that reported by Herald readers. Qantas ranked fifth in an international survey of 120 airlines recently and was spending money to upgrade its aircraft and club lounge facilities.
Conceding that frequent flyers needed to book early and may have difficulty finding seats in peak periods, Mr Sharpe said: "More frequent flyers than ever before are redeeming points to fly Qantas. About 6 per cent of our capacity is made up of frequent flyers, which means 3 million trips every year."
=========================================
Unhappy travellers let fly at Qantas
By Kirsty Needham, Consumer Writer
August 23, 2003
A plan by Qantas to launch a no-frills domestic carrier has sparked a torrent of complaints from passengers about the existing level of "full service" on the airline.
A poll on the Herald's website yesterday drew 130 tales of misadventure and neglect flying Qantas. About a dozen responses were positive.
Rob Bruce, a Sydney marketing strategy manager, wrote to Qantas to officially complain about being called a "piece of ****" by a Qantas call centre operator. Although the call centre manager apologised that this was "just an expression she uses", Mr Bruce said the letter was not acted upon.
A Coffs Harbour woman had her honeymoon plans disrupted when Qantas changed the couple's flights four times. Another "gold" frequent flyer complained that Qantas had tried to cut short her three-day stay in Melbourne by phoning, after she had arrived, to say the departure flight was overbooked and she would now have to leave within 24 hours.
Bill Nixon often flies business-class, and believes service is poor because the airline "has antagonised the Qantas staff to the point they are angry, and it is spilling out onto the customer".
In December he flew from Los Angeles to Sydney and was "dumbfounded" when the lights were dimmed 30 minutes into the 14-hour flight, with no offer of food or beverages. After complaints, the crew announced they would serve a meal if hungry passengers pressed the call button. He was "ashamed it was our national carrier" when the American businessman seated next to him asked if this was typical service.
When the two men pressed the button, "about 10 minutes later a surly looking older male attendant came and asked us what we wanted. The impression we got was that we were a nuisance, and he was not happy with us".
James Duncan, an Australian based in Britain, said many expats won't use Qantas to come home because cabin staff "generally seem tired and tetchy".
A Qantas spokesman, Michael Sharpe, said he did not think the picture of Qantas service was as bleak as that reported by Herald readers. Qantas ranked fifth in an international survey of 120 airlines recently and was spending money to upgrade its aircraft and club lounge facilities.
Conceding that frequent flyers needed to book early and may have difficulty finding seats in peak periods, Mr Sharpe said: "More frequent flyers than ever before are redeeming points to fly Qantas. About 6 per cent of our capacity is made up of frequent flyers, which means 3 million trips every year."
=========================================
PPRuNette
Join Date: Sep 1999
Location: de nile...
Posts: 458
Likes: 0
Received 0 Likes
on
0 Posts
Rob Bruce, a Sydney marketing strategy manager, wrote to Qantas to officially complain about being called a "piece of ****" by a Qantas call centre operator. Although the call centre manager apologised that this was "just an expression she uses", Mr Bruce said the letter was not acted upon.
Is he serious??? Please can someone else tell me they see the problem with this statement, please
I'm stoked to hear that QF are prepared to dig deep to upgrade their club and lounge facilities...NOT!!!
Many of you might be able to readily identify with the situation I'm about to relay.
Recently at Melbourne Airport Qantas Club it was decided that a staff member was required at all times to assist with the introduction of the electronic self check in machines for those pax travelling with only hand luggage. They effectively rock up to the club, input their club card and follow the prompts to get the boarding pass.
In theory, this might be a great!
However, rarely does a club member present themselves without having to enquire about upgrades, flight changes etc...
These enquiries cannot be handled via the electronic boarding pass machine, and the staff member 'dedicated' to providing the service is then found escorting the member to the service desk where they proceed to manually check them in.
Lo and behold, there's now no staff member directing these business men and women or assisting in the use of the electronice machines.
What soon then follows is mayhem where pax are confused, staff are confused and management sit back and watch the circus continue
I realise I've only targeted one specific area of the issues discussed in the above article, but to cover the rest of the points raised, I'd suggest someone gives me a call and we can discuss my contract
Join Date: Apr 2003
Location: AUSTRALIA
Posts: 375
Likes: 0
Received 0 Likes
on
0 Posts
see I am telling you the big rat is in trouble, and people are going to the competition which is virgin in droves.
Congratulations on becoming a virgin blue employee. However, I have noticed that every single one of your posts is targeted at negative issues on Qantas.
There are lots of things that virgin blue are not doing properly honey, but I won't start that debate tonight with you. Virgin are not immune to the horrible turn of events currently being experienced in the aviation industry.
How about you contribute properly to the forum rather than being a **** st*rrer. We are all friends here, and we all respect each other regardless of our airline employer. GROW UP.
Join Date: Aug 2003
Location: Oz
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
Was amused to read a letter to The Australian newspaper recently, written by a Doctor, complaining about Qantas' on time performance.
How ironic that someone who is never on time, and keeps his clients waiting for long periods of time should complain so bitterly about someone else.
Hypocratic oath? Hypocrasy more like.
How ironic that someone who is never on time, and keeps his clients waiting for long periods of time should complain so bitterly about someone else.
Hypocratic oath? Hypocrasy more like.
Moderate, Modest & Mild.
HIPOCRATIC OATH
I swear by Appollo the healer, by Aesculapius, by heath and all the powers of healing, and call to witness all the gods and goddesses that I may keep this Oath and promise to the best of my ability and my judgement.
I will pay the same respect to my master in the Science as to my parents and share my life with him and pay all my debts to him. I will regard his sons as my brothers and teach them the Science, if they desire to learn it, without fee or contract. I will hand on precepts, lectures and all other learning to my sons, to those of my master and to those pupils duly apprenticed and sworn, and to none other.
I will use my power to help the sick to the best of my ability and judgement; I will abstain from harming or wronging any man by it.
I will not give a fatal draught to any one if I am asked, nor will I suggest any such thing. Neither will I give a woman means to procure an abortion. I will be chaste and religios in my life and in my practice.
I will not cut, even for the stone, but I will leave such procedures to the practioners of that craft.
Whenever, I go into house I will go the help the sick and never with the intention of doing harm or injury. I will not abuse my position to indulge in sexual contacts with the bodies of women or of men, whether they be freemen or slave. Whatever I see or hear, professionally or privately, which ought not to be divulged, I will keep secret and tell no one.
If, therefore, I observe this Oath and do not violate it, may I prosper both in my life and in my profession, earning good repute among all men for all time. If I transgress and forswear this OATH, may my lot be otherwise.
Hippocrates, The Greek Physician (460-377 BC)
I swear by Appollo the healer, by Aesculapius, by heath and all the powers of healing, and call to witness all the gods and goddesses that I may keep this Oath and promise to the best of my ability and my judgement.
I will pay the same respect to my master in the Science as to my parents and share my life with him and pay all my debts to him. I will regard his sons as my brothers and teach them the Science, if they desire to learn it, without fee or contract. I will hand on precepts, lectures and all other learning to my sons, to those of my master and to those pupils duly apprenticed and sworn, and to none other.
I will use my power to help the sick to the best of my ability and judgement; I will abstain from harming or wronging any man by it.
I will not give a fatal draught to any one if I am asked, nor will I suggest any such thing. Neither will I give a woman means to procure an abortion. I will be chaste and religios in my life and in my practice.
I will not cut, even for the stone, but I will leave such procedures to the practioners of that craft.
Whenever, I go into house I will go the help the sick and never with the intention of doing harm or injury. I will not abuse my position to indulge in sexual contacts with the bodies of women or of men, whether they be freemen or slave. Whatever I see or hear, professionally or privately, which ought not to be divulged, I will keep secret and tell no one.
If, therefore, I observe this Oath and do not violate it, may I prosper both in my life and in my profession, earning good repute among all men for all time. If I transgress and forswear this OATH, may my lot be otherwise.
Hippocrates, The Greek Physician (460-377 BC)
Join Date: Apr 2000
Location: Oz
Posts: 754
Likes: 0
Received 0 Likes
on
0 Posts
CJ, it's better you not get into an argument about doctors and hypocratic oaths here. This is WAY off topic (apologies to all), but if you were as close to a doctor as I am and understood anything about the current medical system, you would know why GPs often don't run on time and patients wait for correspondingly long periods.
Back on topic....
QF has its fair share of problems, but flights to & from LAX (and especially via MEL) are a particularly bad bunch to pick on, for many & various reasons. I know for a fact that some aspects of the LAX service are getting attention from VERY high levels of QF management (ie, about as high as you can go), but they are limited by a lot of factors, including unions, overseas airport contractors, overseas regulations, etc, etc. However, while VB may have nice cabin crew, it is certainly no 'angel' in the service department (and VB doesn't fly to LAX, so what the heck would it know anyway?).
Back on topic....
QF has its fair share of problems, but flights to & from LAX (and especially via MEL) are a particularly bad bunch to pick on, for many & various reasons. I know for a fact that some aspects of the LAX service are getting attention from VERY high levels of QF management (ie, about as high as you can go), but they are limited by a lot of factors, including unions, overseas airport contractors, overseas regulations, etc, etc. However, while VB may have nice cabin crew, it is certainly no 'angel' in the service department (and VB doesn't fly to LAX, so what the heck would it know anyway?).
Join Date: Jul 2003
Location: Planet Plazbot
Posts: 1,003
Likes: 0
Received 0 Likes
on
0 Posts
I flew with qantas for many years. These days i have let my qantas club membership lapse and am now with SQ. 10000 times better and when i ask for that extra drink i am smiled at for once. Qantas u r ****. get your act together,
Props are for boats!
Join Date: Oct 2000
Location: An Asian Hub
Age: 56
Posts: 994
Likes: 0
Received 0 Likes
on
0 Posts
I think what youll find here is QANTAS is still suffereing from whats called "Public Service you cant touch me atitude". Its probably inbread and the fact that if anyone is dismissed for bad intolerable behaviour or bad performance, the UNION would jump a mile to fix the problem. You see I think QANTAS is still under the UNIONs thumb so to speak.
I have noticed with BA aswell especially on the long haul Aussie flights. To trim down the work force at QANTAS may be sooner than anyone thinks.
TOPZAP. Would have to agree. Im thinking of dropping my shares in QANATAS in disgust!
Dutch Roll: VB or its Parent Virgin Atlantic have had great service for years. I first flew with them in 1992 and they made QANTAS look like Kazakstahn Airlines back then........Have you flown with VA or VB?
Skywalker if you didnt notice this was a thread about B A S H I N G! THE Q. So indefence of other peoples right to bash leave them alone, or go jump under a rock a Staff Travel position in First Class....
I have noticed with BA aswell especially on the long haul Aussie flights. To trim down the work force at QANTAS may be sooner than anyone thinks.
TOPZAP. Would have to agree. Im thinking of dropping my shares in QANATAS in disgust!
Dutch Roll: VB or its Parent Virgin Atlantic have had great service for years. I first flew with them in 1992 and they made QANTAS look like Kazakstahn Airlines back then........Have you flown with VA or VB?
Skywalker if you didnt notice this was a thread about B A S H I N G! THE Q. So indefence of other peoples right to bash leave them alone, or go jump under a rock a Staff Travel position in First Class....
Guest
Posts: n/a
I tried to post a simple "yes " to the previous question but I got this message: "Due to the heavy use of these forums we would prefer it if you are going to post something then please make sure it is worthwhile and at least 15 characters long. One liner replies such as 'Yes', 'No' or 'I agree' for example, are not necessary and only use up valuable bandwidth. Please use your back button to change your reply or use the link below to go to the forums." So the answer is yes..
Sheep Guts: VB or its Parent Virgin Atlantic have had great service for years. I first flew with them in 1992 and they made QANTAS look like Kazakstahn Airlines back then........Have you flown with VA or VB?
2 Why are you having a go at Kazakstan Airlines?
Cheers
The Roo Rooter
Last edited by DJ737; 24th Aug 2003 at 05:14.
Join Date: Aug 2003
Location: Oz
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
Sheep. You seem so interested in having a go at QF. Why's that mate? Turned down were we? Probably due to your pathetic spelling, or woeful grammar.
QF has it's problems, it's true. But the problem here is a degree of balance. The airline is one of the few airlines in the world at present performing relatively well. Why? With Joe Public out there asking for the lowest possible fare between A and B, it's pretty clear that service standards must be cut. Simple economics - you get what you pay for. And you pay for what you want. The airline simply supplies what is in demand.
You guys keep "QF Bashing" if you want. But if thats all that you do, without logic, commonsense or reason, you simply make fools of yourselves. Those serial "QF Bashers" out there have a barrow to push, nothing else. Yes, thats you sheep. BTW - go back to Grade 5 and learn to spell and write.
Dutchy. Fair call mate, I understand your thoughts. But there is a parallel to be drawn here.
With the turmoil that the Australian medical system is in, the finger is rarely pointed at Doctors, Nurses, or other employees in that system. The government has to take the blame. However, the airline industry is in perhaps a similar degree of chaos, yet the blame seems (at least in this thread) to be leveled directly at QF employees.
How do you figure that?
QF has it's problems, it's true. But the problem here is a degree of balance. The airline is one of the few airlines in the world at present performing relatively well. Why? With Joe Public out there asking for the lowest possible fare between A and B, it's pretty clear that service standards must be cut. Simple economics - you get what you pay for. And you pay for what you want. The airline simply supplies what is in demand.
You guys keep "QF Bashing" if you want. But if thats all that you do, without logic, commonsense or reason, you simply make fools of yourselves. Those serial "QF Bashers" out there have a barrow to push, nothing else. Yes, thats you sheep. BTW - go back to Grade 5 and learn to spell and write.
Dutchy. Fair call mate, I understand your thoughts. But there is a parallel to be drawn here.
With the turmoil that the Australian medical system is in, the finger is rarely pointed at Doctors, Nurses, or other employees in that system. The government has to take the blame. However, the airline industry is in perhaps a similar degree of chaos, yet the blame seems (at least in this thread) to be leveled directly at QF employees.
How do you figure that?
PPRuNette
Join Date: Sep 1999
Location: de nile...
Posts: 458
Likes: 0
Received 0 Likes
on
0 Posts
A QF Bashing thread 
Attitutes and comments like that are the reason that fewer and fewer 'professionals' that once scoured these pages now couldn't be bothered.
A certain degree of decorum perhaps and a whole lot of maturity wouldn't go astray.
Cheers
GG
Attitutes and comments like that are the reason that fewer and fewer 'professionals' that once scoured these pages now couldn't be bothered.
A certain degree of decorum perhaps and a whole lot of maturity wouldn't go astray.
Cheers
GG
Join Date: Aug 2001
Location: Sydney
Posts: 731
Likes: 0
Received 0 Likes
on
0 Posts
Ms Needham's "story" was generated by a call for people with bad stories about Qantas to email her. Note that the call was only for complaints about Qantas... no other airline
Considering the culture of complaint being generated in the world at the moment, 130 replies out of the millions that fly Qantas, is probably to be expected.
As a Qantas employee, I do not like to see such things in print, but I cannot help but wonder what other agendas are at work here.
An example of this, on Thursday in the Australian, one of the columnists mentioned that Qantas was delayed again, this time due early morning "Ice on the runway" in Melbourne. Apart from the ignorance being shown here, (the delays were due to aircraft requiring to be de-iced due to rain coupled with sub-zero temperatures), surely Virgin and other airlines operating out of Melbourne that day were being delayed for the same reason?
Why pick on only Qantas, and why for something that is safety related and totally out of the airlines control?
I have been doing a fair amount of paxing on the domestic network of late. Generally, the aircraft have been departing on or close to schedule. Generally they have been arriving on or close to schedule. Generally, the crews have been efficient and friendly. Generally the food (and no-one is ever happy about the standard of airline food) is of a reasonable standard. Generally my bags were on the belt soon after I got to it.
It begs the questions, just what do people want and do people really just like to complain about Qantas simply because it is the 800lb gorilla of the region?
Maybe, as an employee I just lack objectivity. Maybe.
Considering the culture of complaint being generated in the world at the moment, 130 replies out of the millions that fly Qantas, is probably to be expected.
As a Qantas employee, I do not like to see such things in print, but I cannot help but wonder what other agendas are at work here.
An example of this, on Thursday in the Australian, one of the columnists mentioned that Qantas was delayed again, this time due early morning "Ice on the runway" in Melbourne. Apart from the ignorance being shown here, (the delays were due to aircraft requiring to be de-iced due to rain coupled with sub-zero temperatures), surely Virgin and other airlines operating out of Melbourne that day were being delayed for the same reason?
Why pick on only Qantas, and why for something that is safety related and totally out of the airlines control?
I have been doing a fair amount of paxing on the domestic network of late. Generally, the aircraft have been departing on or close to schedule. Generally they have been arriving on or close to schedule. Generally, the crews have been efficient and friendly. Generally the food (and no-one is ever happy about the standard of airline food) is of a reasonable standard. Generally my bags were on the belt soon after I got to it.
It begs the questions, just what do people want and do people really just like to complain about Qantas simply because it is the 800lb gorilla of the region?
Maybe, as an employee I just lack objectivity. Maybe.
Props are for boats!
Join Date: Oct 2000
Location: An Asian Hub
Age: 56
Posts: 994
Likes: 0
Received 0 Likes
on
0 Posts
Borg,
In general I think it gets down to good old Aussie "Tall Poppy knocking". We are famous for it.
Backing the underdog, is also a common in our society.
QANTAS are by no means introuble and generally they do give good service. But I think one can not afford to be slack minded or too complacent about ones position in the industry. Anything goes these days and an unregulated competitive playing field will determine the winners and losers.
An example of how ones fortunes can turn around is the current situation at DELTA in the USA. Southwest last month superceded their pax figures . Proving that the "Monilyth Airline" ie PANAM genre, is starting to squander under the pressure of the "Lost Cost Boys".
Delta are hurting and they were or still are one of the big 4 in the states.
Competition is a healthy necessity for a productive aviation industry. That goes for any industry incedently.
Sheep
In general I think it gets down to good old Aussie "Tall Poppy knocking". We are famous for it.
Backing the underdog, is also a common in our society.
QANTAS are by no means introuble and generally they do give good service. But I think one can not afford to be slack minded or too complacent about ones position in the industry. Anything goes these days and an unregulated competitive playing field will determine the winners and losers.
An example of how ones fortunes can turn around is the current situation at DELTA in the USA. Southwest last month superceded their pax figures . Proving that the "Monilyth Airline" ie PANAM genre, is starting to squander under the pressure of the "Lost Cost Boys".
Delta are hurting and they were or still are one of the big 4 in the states.
Competition is a healthy necessity for a productive aviation industry. That goes for any industry incedently.
Sheep
Ice at MEL the other morning...
As no deice equip available, aircraft had to wait until the ice melted off... Surely the VB aircraft SHOULD have waited instead of just taking off with ice on the wings!!??
---edited due to excessive sabre rattling---
I will however leave the above as an airmanship lesson for you all.
As no deice equip available, aircraft had to wait until the ice melted off... Surely the VB aircraft SHOULD have waited instead of just taking off with ice on the wings!!??
---edited due to excessive sabre rattling---
I will however leave the above as an airmanship lesson for you all.
Last edited by OneDotLow; 24th Aug 2003 at 16:49.
Join Date: May 2003
Location: Skylab
Posts: 441
Likes: 0
Received 0 Likes
on
0 Posts
one dot low, Virgin is no more unsafe as you put it than Qantas. In fact given the fleet age, experienced ex regional pilots getting in and a safety department at Virgin that is COMMITTED to safety, I know which airline I'd like to fly on more - Virgin.
Keep saying it,you mob at Qantas are getting more insecure by the minute, great to see Virgin getting more market share, the more market share, the more experience, the more safer Virgin get by the minute.
Keep saying it,you mob at Qantas are getting more insecure by the minute, great to see Virgin getting more market share, the more market share, the more experience, the more safer Virgin get by the minute.
Thread Starter
Join Date: Mar 2001
Location: Townsville,Nth Queensland
Posts: 2,717
Likes: 0
Received 0 Likes
on
0 Posts
Sun "Sunday Mail"
Snap strike disrupts Qantas flights
HEATH KELLY
24aug03
HUNDREDS of passengers had their weekend travel plans disrupted by a snap strike at Brisbane airport early yesterday.
About 20 domestic and three international flights were affected when Qantas baggage handlers walked off the job for an hour from 7.35am.
A skeleton staff remained to help with two of the international flights but Qantas passengers were unable to check in baggage at the domestic terminal during the morning rush hour.
Transport Workers Union federal president Hughie Williams said baggage handlers stopped work to attend an urgent meeting in response to Qantas's decision to increase the proportion of casual and contract workers from 15 to 25 per cent of its 34,000 workforce.
Mr Williams said the unions and Qantas were headed for a "collision course" over the decision and he has not ruled out the possibility of more industrial action.
"We are just taking it one day at a time at the moment," he said. "We apologise for the inconvenience we caused to passengers but we hope they are sympathetic to our plight."
Two snap strikes by baggage handlers caused major disruption in Melbourne last week before the Australian Industrial Relations Commission ruled that no further action could be taken.
Mr Williams said he believed up to 40 per cent of staff would eventually be outsourced to labour-hire companies – and that could put passenger safety at risk.
"We are living in the time of terrorism and to get all these labour-hire workers in leaves me feeling a bit funny," he said.
He warned that if Qantas dug in its heels on the decision it could result in another waterfront-style dispute.
Qantas human resources manager Kevin Brown branded the union's stop-work meeting in Brisbane an illegal action.
"Under the current agreement, staff are only supposed to take action during times when it will cause the least disruption," Mr Brown said.
===========================================
Snap strike disrupts Qantas flights
HEATH KELLY
24aug03
HUNDREDS of passengers had their weekend travel plans disrupted by a snap strike at Brisbane airport early yesterday.
About 20 domestic and three international flights were affected when Qantas baggage handlers walked off the job for an hour from 7.35am.
A skeleton staff remained to help with two of the international flights but Qantas passengers were unable to check in baggage at the domestic terminal during the morning rush hour.
Transport Workers Union federal president Hughie Williams said baggage handlers stopped work to attend an urgent meeting in response to Qantas's decision to increase the proportion of casual and contract workers from 15 to 25 per cent of its 34,000 workforce.
Mr Williams said the unions and Qantas were headed for a "collision course" over the decision and he has not ruled out the possibility of more industrial action.
"We are just taking it one day at a time at the moment," he said. "We apologise for the inconvenience we caused to passengers but we hope they are sympathetic to our plight."
Two snap strikes by baggage handlers caused major disruption in Melbourne last week before the Australian Industrial Relations Commission ruled that no further action could be taken.
Mr Williams said he believed up to 40 per cent of staff would eventually be outsourced to labour-hire companies – and that could put passenger safety at risk.
"We are living in the time of terrorism and to get all these labour-hire workers in leaves me feeling a bit funny," he said.
He warned that if Qantas dug in its heels on the decision it could result in another waterfront-style dispute.
Qantas human resources manager Kevin Brown branded the union's stop-work meeting in Brisbane an illegal action.
"Under the current agreement, staff are only supposed to take action during times when it will cause the least disruption," Mr Brown said.
===========================================
Join Date: Nov 2002
Location: Brisvegas
Posts: 243
Likes: 0
Received 0 Likes
on
0 Posts
One dot do you really think that was necessary? Lets not turn this into yet another slug fest of mindless garbage. I could rattle of a plethora of incidents over the years I have been flying to undermine (or attempt to) airlines or pilots. I choose not to as it achieves absolutely NOTHING! When pilot's exchange information about incidents or occurrences, it contributes greatly to the knowledge base for all who are interested in learning.
I have never met ANY pilot who has not had some sort of an incident at some stage in their career. Virgin and Qantas are no more immune than any other airline. QF and DJ have both recently participated fully in a TLOSA exercise to identify areas of strengths and weaknesses. I am sure both companies are doing plenty to assure this countries continued good safety record.
I think alot of QF troubles are directly attributable to management incompetence. They seek to undermine pay and conditions while expecting the same levels of application by staff. Even the dumbest person I know can work out the lack of logic in that equation.
If some staff are not happy, there must be a reason. I wonder if anyone has bothered to ask the question WHY?
I have never met ANY pilot who has not had some sort of an incident at some stage in their career. Virgin and Qantas are no more immune than any other airline. QF and DJ have both recently participated fully in a TLOSA exercise to identify areas of strengths and weaknesses. I am sure both companies are doing plenty to assure this countries continued good safety record.
I think alot of QF troubles are directly attributable to management incompetence. They seek to undermine pay and conditions while expecting the same levels of application by staff. Even the dumbest person I know can work out the lack of logic in that equation.
If some staff are not happy, there must be a reason. I wonder if anyone has bothered to ask the question WHY?