Rob Bruce, a Sydney marketing strategy manager, wrote to Qantas to officially complain about being called a "piece of ****" by a Qantas call centre operator. Although the call centre manager apologised that this was "just an expression she uses", Mr Bruce said the letter was not acted upon.
Is he serious??? Please can someone else tell me they see the problem with this statement, please
I'm stoked to hear that QF are prepared to dig deep to upgrade their club and lounge facilities...NOT!!!
Many of you might be able to readily identify with the situation I'm about to relay.
Recently at Melbourne Airport Qantas Club it was decided that a staff member was required at all times to assist with the introduction of the electronic self check in machines for those pax travelling with only hand luggage. They effectively rock up to the club, input their club card and follow the prompts to get the boarding pass.
In theory, this might be a great!
However, rarely does a club member present themselves without having to enquire about upgrades, flight changes etc...
These enquiries cannot be handled via the electronic boarding pass machine, and the staff member 'dedicated' to providing the service is then found escorting the member to the service desk where they proceed to manually check them in.
Lo and behold, there's now no staff member directing these business men and women or assisting in the use of the electronice machines.
What soon then follows is mayhem where pax are confused, staff are confused and management sit back and watch the circus continue
I realise I've only targeted one specific area of the issues discussed in the above article, but to cover the rest of the points raised, I'd suggest someone gives me a call and we can discuss my contract
