Yes, there may be very isolated circumstances where passengers abuse the special assistance requests but 9/10 of people seeking special assistance need this service for departure, arrival, flight connections.

In this specific Jet2 incident, the boy is 10 years old and he has
The medical condition and it's effects are very obvious at age 10 and particularly if his parents went to the effort of requesting special assistance when booking with Jet2 and their booking confirmation will have been issued including special assistance requests then Jet2 have a contractual duty of care to ensure the passengers requiring special assistance needs are handled accordingly. It is Jet2's responsibility to review the passenger manifest and identify passengers presenting for boarding as requiring special assistance are provided the required assistance at the boarding gate by collaboration with the despatcher and ground handling agents. I do not accept an airline can absolve their duty of care particularly towards vulnerable passengers who have specifically requested special assistance, especially in cases where there is a medical necessity.

If the handling agent are responsible then this shouldn't have been allowed develop had the cabin manager checked to ensure special assistance passengers were on the manifest and taken direct responsibility to ensure the passenger was provided dignity and respect in the provision of services.

End of. Jet2 have questions to answer, as too does the handling partner in their processes and procedures.

Surely the Cabin Manager was at 37,000ft en route when the passenger was checking in. Just how could it be his responsibility?

Apologies, typo error, meant Swissport ..still awful

But the parents have to go running to the media. Regrettably this is becoming a regular occurrence with the disability sector of the population. 99.9% of the population would have accepted the apology.

I read the article and wondered... what is it the parents want.

Jet2 clearly made a mistake, admitted it, apologised and offered a generous gift voucher.

Parents highly offended and said its not about money... well what is it about?

They had an apology.

What on earth do you mean by the disability sector of the population?

These days with Twitter, everybody having a reasonable quality stills/movie camera on their phone it's pretty easy for the media to pick up stories and the pictures to back them up. Even if the parents did wilfully chase media coverage it's hardly behaviour unique to those with disabilities or their carers. Getting it in the public eye emphasises the message to this airline to up its game and will be a salutatory reminder to the others too.

Did Jet2 'fes up and apologise/compensate before the headlines were hit ?

I'd say the most egregious chasers of media coverage are 'wronged' motorists:

Roofer fined by London council for having a rubbish bag in his van | London - ITV News

As ever the 'wronged' is in his head. He works in a field, roofing, that generates trade waste; he needs a permit.

I'm not convinced, unless they weren't paid for their story.

Basically, Jet2 need to improve and make sure a repeat occurrence never happens again. That means Jet2 need to improve their processes, procedures and human factors revolving around these sensitive matters or risk being found to potentially have processes and procedures which do not protect against passenger discriminatory behaviours which could potentially invite a legal suit against the airline plus all the negative public relations that will generate. Over to Jet2 to get on top of this matter and sort it out fast. All it takes is a couple of random mystery passengers with special assistance requests to establish if Jet2 have their house in order. I will not be surprised if that type of watchdog random effort is planned now. Time will tell.

A mistake was made, an apology issued and a discount of £300 offered off the families next booking with Jet2. That should have been the end of the matter.

mik3bravo You clearly have an issue with low cost carriers which may be clouding the issue:-

Wrong! I have no issue with LCA at all. You are jumping to conclusions which are your opinion but you are wrong. In this specific scenario a mistake was made, apology issued, token gesture compensation provided so all good. However, lessons learned are needed here and procedural checks examined to ensure Jet2 have the right procedures and checks in place to ensure it doesn't happen again. You seem uber sensitive to any critism. Perhaps play the ball, not the man, eh!

Please, Everyone, can we drop this now.

Jet2 have apologised and offered compensation (money off next booking). Out of all the UK airlines, i would imagine Jet2 would be the best suited to take this on board and learn from it. If this happened on FR/U2 for example, nothing would get done
Simple errors occur every day, and yes it's a shame they've run to the media. If only everyone else kept their problems to themselves as well.

A quick phone call from the Croacian handling agent to Leeds would have resolved this within half an hour.
Even if the family hadn't pre-advised of the EMD there is a procedure to accept them "on the day".
Jet2 take all reasonable steps to make sure the people representing them in airports where they do not have their own staff are trained in and follow the Jet2 procedures. If the handling agent did not do so then they must accept the bulk of the blame in this case.
It is perfectly normal practice for airlines to use third party handling and those agents have a responsibility to fully carry out their obligations to their customers i.e. the airlines.

Whats the big deal with Jet2's new 738s ? Newcastle one of the bigger bases that just never see them. We had JZHU for about 5 days then its ended up back at LBA. Would of thought they would of been based everywhere by now.

Newcastle one of the smaller bases now

Jet2 the future
 

Same size as GLA & EDI isnt it ? apart from GLA is all 738.

No 757's based at NCL for a few years now (despite what the Chronicle's photo editor thinks...).

It has been suggested earlier on this thread that the "new" 738's have a different spares package than the older machines, so it makes sense to concentrate them in a limited number of bases. Seems reasonable.

Dont get me wrong the older 738s are very tidy but im a fan of the sky interior as i imagine alot of people who have been on both would agree i just thought with the amount of new 8MG models they have that they would be spread about.

Why? If the new interior is such a difference this would just give an inconsistent product across the base.

Well it is a big difference in my opinion the sky interior is more spacious but it doesnt stop LBA GLA MAN EDI having mixed 738s and as posted above NCL is mixed in winter regardless of spares.

Ref the future
 

Has been rumoured recently about expansion with a possible new base opening up in the south/south west region, as is a massive catchment area available there, as to if this is just pie in the sky who knows.

Based on what? Are you aware that easyJet these days has a group made up of disability experts and chaired by Lord David Blunkett no less?

Anyone know what happened on the faro flight diverted to Bordeaux last Friday.

Not sure it was a jet 2 plane? But operating FAO LBA due in mid afternoon. 252/251?

thanks in advance

tiger

IIRC the earlier concensus was that there ISN'T a sufficiently large enough catchment of potential customers to justify a Jet2 cache of aircraft at CWL, BRS or its baby sister EXT.
I had wondered (once) if BOH might be suitable but the above comment probably applies there too.
Personally, from the "north", i.e. Worcester and similar, BRS is a complete pain to get to, CWL easier (been there, done that), and EXE too far.

Bristol is one of the richest areas in the UK! It's catchment encompasses the entire South West of the UK. I'd shocked if Jet2 didn't open up a base there in the immediate future and I'd have thought BRS would be there next base.
Any future expansion will depend upon where they can get the aircraft and the pilots to operate them

Spello
 

BRS - maybe so but its a cow to get to from north of the area.

The aircraft is the main issue. There are simply no more "Mid life" B738 about to buy or lease any more. The production line has effectively finished for the NG so only sold units are now being completed and mixed with Max production, much as the last classics went out the door around the first NGs. (Most of the Classics still left are of that vintage- the very last ones made). If they want more aircraft, it's got to be the Max. No choice, unless they can buy mid lifers from companies accelerating replacement of their fleets to Max.

Aircraft in question was the leased Titan Airways Boeing 757-200, G-POWH. It suffered an inflight cabin pressure failure https://www.bbc.co.uk/news/live/uk-e...a4a506734c476c

When Monarch went to the wall, what happened to their big order for Max's - did Boeing simply unplug it from their production schedule and everyone shuffled up a bit nearer the front of the queue - or what?

Love that expression "dropped" thousands of feet. Makes it sound like an elevator.
Rescue flight (lol) G-LSAE (757) flew MAN - BOD late Friday afternoon, then BOD - LBA getting everyone home before 10pm.
G-POWH left Bordeaux bright and early on Sunday morning 12/8 for STN not above 10k. Obviously now at the Menders.
Great recovery by Jet2.

Jet2 clearly stated that when they posted their EOY financial result that they had no plans to open a new based within the UK for the foreseeable future and growth with be focused towards expansion of its new and existing bases!

Bristol is absolutely stunning in terms of pax and destinations - but it already has 15 easyJet based aircraft and 4 with Ryanair. Thomas Cook and TUI also base up to 7/8 aircraft at the airport so perhaps it wouldn't be a good choice for yet another bucket and spade operator? Jet2 have proven that they can effectively compete with Ryanair but the dilution effect of a sizeable Jet2 base at BRS on the other carriers based there could be dangerous for BRS and they may be cautious with a deal. The new CEO at BRS knows this all too well coming from SOU. CWL would be interesting since the airport would be hungry for them for sure. BOH is vacant.