Agree with the above. There were some departments working out of hours last night to reassure customers over the phone and offer advice, alongside various departments that are already established to provide 24 hour direct contact for customers overseas..

Logistically it's not exactly going to be easy to just send enough aircraft and crews straight away to rescue passengers who understandably just want to get out of there. But it appears that is what's happening..

The quote on the Jet2 website was there yesterday, on the same page. It has been up since the first news broke of the attack, so not an 'immediate reaction' to the negative publicity on Sky news. What happened in Tunisia is no fault of any of the tour operators.

What is their responsibility, is allowing people to cancel/change their upcoming holidays, and most importantly, get them home. Jet2 have sent 3 charter flights down to pick up stranded passengers in NBE, with a fourth on standby. Tomorrow, another aircraft is due to depart from MAN at 6:45am. Such times of crisis are a massive struggle for all tour operators affected. It will certainly lead to a dint in profits for Jet2, but they're doing everything they can to get people back home. As pug said, sending aircraft and crews down straight away is nothing short of a logistical nightmare. :ok:

Jet2_320
 

I would treat the posts from Jet2_320 with the contempt they deserve. This is just another alias of a long time portrayer of bile, most of his previous aliases have been banned, i suspect this one will not last that long.

Does anyone really think that he has ever worked for Jet2? Posts like this anywhere are usually from some twisted little 'wannabe' who is too incompetent for the job, whoever the employer. But hey, they can hide behind their keyboards...!

(Just look at that misguided username for starters!)

In regards to Tunisia , I think going by comments on Facebook , and the likes of those complaining, it is understandable they don't want to be there, but surely even the most stupid must realise , you can't just up and send a jets out to anywhere on a whim , a little respect too , to the poor souls that lost their lives , wouldn't go a miss, but I suppose this just shows what sort of society we live in , "it's all about meeeee!!!!" You would hope that something like this doesn't happen to them....... On a side not those complaining about jet2 not reacting fast enough , they had info on their home page before Thomas Cook , albeit behind Thomson but as I think Riu are part of Tui , would explain why Thomson and first choice are more involved ...

God bless those that have died , and safe passage home for their fellow family and friends ..


Just as a note I have stayed in said hotel a few years ago , so while not directly affected , it does make you think . Good night all .

The Boeing 767 (CS-TFT) that has been emergency leased from Euro Atlantic is a direct result of LS having to operate rescue flights to Tunisia. It has cost a lot. Interesting that even though it has fifty seats more than the B752s in the fleet, it is not operating the rescue flights. Do LS want to make sure their liveries are visible on the rescue flights?

What a snide remark and what lack of empathy! Obviously anyone wanting to return from Tunisia, after such dramatic and deadly circumstances, would expect to be welcomed on board by JET2 crews and flown back in JET2 aircraft to feel reassured.

From the JET2 web site:

Is this just coincidence or is the age of the fleet really becoming a problem now?

Tunisia Information

New Tunisia Information Page. The page details that;

• A third aircraft is on standby at NBE
• Jet2 are carrying passengers home from other tour operators
• The CEO and 5 other senior members are in Tunisia now
• Two additional aircraft and crew are on standby in the UK currently, if required

Good to see that the top dogs have flown down there, and they'll be visiting hotels in affected areas :ok:

I was quick to criticise them when in the initial aftermath of the Tunisia incident Jet2 were legging almost a day behind Thomson with their reaction, also I’ve made it well clear on here how I feel we get treated by their management style.

So I guess it’s only fair to say well done for going out there and speaking to the customers!! I am positively surprised.

Jet2 4
 

Jet2-320
So next time just STFU perhaps?
Not the time to make anti employer comments let alone without any knowledge.
If you are a Nigel it does your profession no credit at all

If jet2 had not sent there own planes the press would have had field day.

Don't know what Jet2-320 his problem is but even by internet standards he is a one sided negative b@st@rd with a big chip on his shoulders.. :yuk:

(Did a quick check and it appears that Jet2 fly Boeings. What's this 'Jet2_320' cr@p?!!)

That was exactly my point. They could have had 50 extra seats on the ground in Tunisia if it wasn't for this consideration.

But we didn't need all those extra seats, there weren't enough busses to bring the passengers to the airport to fill the seats. We even had an aeroplane leave NBE and go to night stop in MLA due to insufficient busses which then repositioned in the next morning when the busses were available.

Never assume anything.

Reading the various comments about Tunisia and how Jet2 reacted have brought me out of PPRuNe retirement, after nearly 10 years.

We subbed in and used our own a/c in Tunisia, because we wanted to make sure our customers, at a distressing time, were cared for by our own pilots & own cabin crew. Nothing to do with PR, it was just about care & welfare.

TUI were quick to launch rescue flights because this tragic incident took place at a TUI exclusive hotel and almost immediately after it occurred, the Belgian Government advised against all travel to Tunisia (something the UK Government has yet to do and probably will not), which meant that Jetairfly a/c were launched from Belgium straight away and Thomson followed shortly after, once it became apparent there were fatalities and they were very likely to be TUI customers.

TCX had aircraft in Tunisia Saturday, that were scheduled anyway.

Our first scheduled flights, were due on Sunday

At 0900 Saturday, COBRA met and decided not to alter the UK FCO travel advice for Tunisia. We then decided to launch our 3 rescue flights and bring back any Jet2 customers (plus some TUI/TC/Monarch, free of charge), who wanted to come home and the first two arrived back in LBA & MAN Saturday night.

Just thought it right to set the record straight.

My thoughts are with the friends & relatives of the victims and those at TUI, who have had to deal with this first hand.

Jet2 the caring airline? What a load of codswallop.

jet2
 

no sponcer
more detail please on your above post?
I have used jet2 many times and never had a problem with them.
sm1

Working for them is a different experience!

2 more resignations this week on the B757 fleet!