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British Airways

Old 25th Aug 2020, 17:42
  #841 (permalink)  
 
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Thank you for that but commiserations not required...I had a good run and am quite happy to shuffle off into the sunset...
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Old 26th Aug 2020, 14:05
  #842 (permalink)  
 
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Gosh, that has made me feel quite sad and humble - Best wishes in your retirement Rog747
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Old 6th Sep 2020, 15:33
  #843 (permalink)  
 
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Just tried to book some flight from/to Italy on BA - some aren't bookable in fact they say they can't be found - even though, for example, they're flying the route BOL-LHR daily this last week. There's no central list of where the hell they are flying to either - or I couldn't find it.....
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Old 6th Sep 2020, 17:44
  #844 (permalink)  
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There is no problem finding or booking LHR-Bologna as far as I can see.
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Old 6th Sep 2020, 19:14
  #845 (permalink)  
 
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Probably because Bologna is BLQ not BOL !
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Old 6th Sep 2020, 19:27
  #846 (permalink)  
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Yes - but if you type BOL, or the first few characters of any destination name, into the booking engine it will find (in this case) Bologna without any problem.

It's clever enough to understand that you don't really want to fly to Ballykelly.
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Old 7th Sep 2020, 10:14
  #847 (permalink)  
 
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BA haven't routinely "done" fire arches for retirements for years - if at all in living memory at LHR,
They did for me Sept 2013 coming back from JNB (Good grief thatís 7 years ago)

Only problem was I couldnít properly make my welcome to Heathrow PA ...
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Old 7th Sep 2020, 16:39
  #848 (permalink)  
 
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Originally Posted by davidjohnson6 View Post
It's quite common in large companies that an employee comes to work as usual one day, receives a phonecall from their manager asking them to come to a meeting room where HR are present (act as witness and ensure process is followed strictly in case employee decides to sue for unfair dismissal), pre-prepared "consultation" papers are handed over, employee is escorted to their desk to put belongings in cardboard box and then escorted off premises. Phonecall to walking out the building in 20 mins. No sympathy, no support, just HR following a process
Eh no

HR cannot act as a witness, they are employed by the company and it would automatically get chucked out at an Employment Tribunal. HR are part of the process not divorced from it.

The majority of redundancies at middle / senior level are compromise agreements where employee is met, talked to by HR and Line manager, provided a statement of potential payoffs and given time to consider this as well as an opportunity to consult an external solicitor.

Employee will still be paid during this consultation period until a second meeting where they can have a witness with them if required.

Majority of people happy to sign a compromise agreement as it is generally enhanced and way better that statutory redundancy.
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Old 7th Sep 2020, 16:51
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Originally Posted by davidjohnson6 View Post
It's quite common in large companies that an employee comes to work as usual one day, receives a phonecall from their manager asking them to come to a meeting room where HR are present (act as witness and ensure process is followed strictly in case employee decides to sue for unfair dismissal), pre-prepared "consultation" papers are handed over, employee is escorted to their desk to put belongings in cardboard box and then escorted off premises. Phonecall to walking out the building in 20 mins. No sympathy, no support, just HR following a process
Never seen this done in the UK, seen it twice in the US when I have worked for a US owned multi national. The UK process is not that cold, and certainly not 20 mins as you say. What company are you saying does this in the UK?

Back on topic, will BA really have to fly 80% of their intended winter slots to hang onto them at LHR in 20/21?
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Old 7th Sep 2020, 16:58
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Back on topic, will BA really have to fly 80% of their intended winter slots to hang onto them at LHR in 20/21?
Airlines and airports have agreed to abide by a set of conditions together with slot coordinators under which an extension of the waiver of the “use-it-or-lose-it” rule could be applied for the entire 2020-2021 winter season.
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Old 9th Sep 2020, 10:40
  #851 (permalink)  
 
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During September, BA are operating a short haul schedule with frequencies significantly lower than 2019. From 1st October 2020, the schedule for tickets on sale seems to revert back to 2019 levels. Fare on rival reputable airlines on these routes are low which suggests demand remains weak and BA going from a 1x daily on dates up to 30-Sep to then going (for example) 5x daily beginning 01-Oct is definitely not credible. I'd like to book a ticket in October and ideally support BA but I just don't trust the schedule to be operated, and having my ticket rescheduled for a flight 6 hours different isn't what I want - and I have no desire to spend half an hour waiting on a phone arguing with someone why I should get a refund instead of a voucher if this happens

Anyone know when BA will publish accurate October schedules for short-haul ?
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Old 9th Sep 2020, 18:56
  #852 (permalink)  
 
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"Anyone know when BA will publish accurate October schedules for short-haul ?"

When the COVID vaccine is in place - right now we can expect on-going changes at a days notice until that turns up.
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Old 9th Sep 2020, 20:14
  #853 (permalink)  
 
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Originally Posted by Asturias56 View Post
"Anyone know when BA will publish accurate October schedules for short-haul ?"

When the COVID vaccine is in place - right now we can expect on-going changes at a days notice until that turns up.
Only assummption of a plane at or around departure time you booked actually taking to the air is when on board and it has taken off, Other than that a timetable is aspirational.

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Old 9th Sep 2020, 20:24
  #854 (permalink)  
 
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Originally Posted by davidjohnson6 View Post
During September, BA are operating a short haul schedule with frequencies significantly lower than 2019. From 1st October 2020, the schedule for tickets on sale seems to revert back to 2019 levels. Fare on rival reputable airlines on these routes are low which suggests demand remains weak and BA going from a 1x daily on dates up to 30-Sep to then going (for example) 5x daily beginning 01-Oct is definitely not credible. I'd like to book a ticket in October and ideally support BA but I just don't trust the schedule to be operated, and having my ticket rescheduled for a flight 6 hours different isn't what I want - and I have no desire to spend half an hour waiting on a phone arguing with someone why I should get a refund instead of a voucher if this happens

Anyone know when BA will publish accurate October schedules for short-haul ?
There's a familiar pattern where BA extends by a month its policy allowing passengers who don't want to fly to exchange their ticket for a voucher for future travel. Then a couple of weeks later, BA processes mass cancellations.
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Old 9th Sep 2020, 22:08
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Originally Posted by Asturias56 View Post
"Anyone know when BA will publish accurate October schedules for short-haul ?"

When the COVID vaccine is in place - right now we can expect on-going changes at a days notice until that turns up.
This is true. It is also true that there will be huge doubts about
1) A rush to vaccinate as in let someone else be a guinea pig
2) IAG will run out of money long before we see a vaccine that will properly help matters

Commercially this is unknown territory. Boris today has announced "COVID wardens" and an incoherent new mish mash of conflicting policies which differ across the four home nations. The US is heading towards a race war and/or culture war, and the summer holiday season, such as it was, is almost over. With business travel quite sensibly nowhere right now, forward bookings across both long and short haul are nowhere near bouncing back, less so as winter arrives. Hence the only way to generate anything booking wise is to offer multiple daily options that suit the widest possible travel needs, knowing full well you'll operate likely only one and possibly the day before or afterwards. It's part of something vs. all of nothing. The timetable has been an aspiration only since March.
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Old 9th Sep 2020, 22:24
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If an airline says to me "the aircraft and crew are all available; maybe we fly in the morning, or maybe we fly in the evening instead.... or perhaps we might not fly until tomorrow - we will tell you when we make up our minds", my reaction would be "OK, my time is valuable to me, my need to fly with your company is not critical and I don't have confidence that you will make a good faith attempt at what you said you would do in the marketing about a scheduled flight departure time, so I won't buy a ticket".

The last time I saw an airline giving complete fantasy flight times was in Somalia.... I don't expect a schedule 6 months away with Covid but just 3 weeks ahead of a flight date, major airlines in Europe should be able to communicate a roughly accurate plan

Last edited by davidjohnson6; 9th Sep 2020 at 22:35.
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Old 9th Sep 2020, 22:55
  #857 (permalink)  
 
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Originally Posted by davidjohnson6 View Post
If an airline says to me "the aircraft and crew are all available; maybe we fly in the morning, or maybe we fly in the evening instead.... or perhaps we might not fly until tomorrow - we will tell you when we make up our minds", my reaction would be "OK, my time is valuable to me, my need to fly with your company is not critical and I don't have confidence that you will make a good faith attempt at what you said you would do in the marketing about a scheduled flight departure time, so I won't buy a ticket".

The last time I saw an airline giving complete fantasy flight times was in Somalia.... I don't expect a schedule 6 months away with Covid but just 3 weeks ahead of a flight date, major airlines in Europe should be able to communicate a roughly accurate plan
BA are not doing last minute cancellations to my knowledge. All schedule changes are made at least 2 weeks out, for obvious reasons.

Schedule changes are largely driven by customer booking behaviour and government restrictions. Neither of which are under the control of any airline or predictable with traditional revenue management models.

You only have to see the announcement by easyJet today that they will reduce flights to the Greek islands in the wake of UK government restrictions to see this isnít solely a BA issue. Every airline is in the same boat. In an environment of massively reduced revenue and demand, the fastest way to lose money is to fly empty aircraft around the skies. And every airline is trying to limit losses.

Any airline schedule is no doubt published in the expectation that it will operate, they need it to do so in order to make morey. As the date approaches and it becomes apparent that it would be a massive financial loss, itís not unreasonable to expect changes. This is unpredictable and unprecedented. All bets are off.
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Old 9th Sep 2020, 23:30
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My argument is not that an airline should fly 5x per day when there are pax sufficient only to fill a single aircraft - I expect an airline to avoid flying fresh air around. However I don't expect an airline to claim it will fly 5x per day when it know full well there will likely be pax only for a 1x daily flight, and its rival airlines have chosen to ensure their promised schedules are credible based on current demand. Demand for flight will fall rapidly in the event of quarantine being imposed, but it very rarely quintuples overnight, even if quarantine is released

Perhaps advertising 2x daily which ends up as 1x daily 14 days ahead of schedule would be a fair compromise. Advertising fantasy schedules while rivals try to be credible leads to a distorted market
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Old 10th Sep 2020, 01:31
  #859 (permalink)  
 
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COVID 19 has distorted the market.
Current behaviour as per the above, is a genuine desperation to try and stop their businesses from failing. This is existential for much of the travel industry.
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Old 10th Sep 2020, 06:48
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Originally Posted by Skipness One Foxtrot View Post
COVID 19 has distorted the market.
Current behaviour as per the above, is a genuine desperation to try and stop their businesses from failing. This is existential for much of the travel industry.
But this behaviour is in itself distorting the market. It damages customer confidence and stops people travelling - they don't trust airlines to operate the flights they are offering, with issues around refunds making them even less likely to buy.
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