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TUI Airways

Old 29th Apr 2020, 12:38
  #1601 (permalink)  
 
Join Date: Jul 2016
Location: Swindon Wiltshire.
Posts: 26
Covid 19

Originally Posted by LadyL2013 View Post
I'm scheduled to fly LGW - RHO in September, Corona dependent...

I see this is scheduled out of the South Terminal. I thought it was only TUI flights operated by Norwegian that went out of the South, but booking clearly states it is operated by TUI.

Can anyone shed light on this?
Currently North Terminal is closed so all flight departures are showing departure from south terminal, this however is dependant on when restrictions are lifted and how many flights will be operating. It is the Gatwick operators who have made this descision not the airline. So technically if you have a TUI booking they are operating from south terminal until restriction is lifted and North terminal is reopened. Hope this helps your problem not withstanding that we may still be in lock down in September, hope not I am due to go to Kos in September also.
dmouse88 is offline  
Old 29th Apr 2020, 13:44
  #1602 (permalink)  
 
Join Date: Jan 2005
Location: IoM & Luton
Age: 56
Posts: 2,052
Originally Posted by allnamestaken1 View Post
Would anybody happen to know what aircraft type Tui use on there flights from Gatwick to Hurghada.
I have been on 757 & 738 before. I'm sure the plan for S20 would have been 737 Max but I cannot see that now as this continues to have software issues and then there the question of CV19.
pabely is offline  
Old 1st May 2020, 16:45
  #1603 (permalink)  
 
Join Date: Jun 2013
Location: England
Posts: 265
Originally Posted by dmouse88 View Post
Currently North Terminal is closed so all flight departures are showing departure from south terminal, this however is dependant on when restrictions are lifted and how many flights will be operating. It is the Gatwick operators who have made this descision not the airline. So technically if you have a TUI booking they are operating from south terminal until restriction is lifted and North terminal is reopened. Hope this helps your problem not withstanding that we may still be in lock down in September, hope not I am due to go to Kos in September also.
This makes sense, thanks!
LadyL2013 is offline  
Old 1st May 2020, 21:17
  #1604 (permalink)  
 
Join Date: Nov 2001
Location: London Whipsnade Wildlife Park
Posts: 4,511
Grrr

Originally Posted by Mr @ Spotty M View Post
I am pretty sure that anyone travelling on non essential travel will be doing so without valid travel insurance, this is due to the FCO travel guidelines issued at this time.
And, if you purchased your policy after the WHO declared it a pandemic, it will NOT cover you for Covid-19, unless it specifically states this, which I doubt. Policies taken prior to this should, but all will fall foul of FCO guidance. You travel, you get ill, you pay.
Buster the Bear is offline  
Old 1st May 2020, 22:05
  #1605 (permalink)  
 
Join Date: Aug 2000
Location: EGGW
Posts: 2,060
I see that not only are Tui trying to delay refunds to those with cancelled flights and holidays, but also refusing to pay in full for hotel beds last winter.
The following Taken from Travel Weekly.Tui Group has told hotel partners they will not receive 75% of money owed to them for holidays taken last winter until after the coronavirus crisis.
In a letter sent to Spanish hotel suppliers, Europe’s biggest travel firm set out proposed revised payment terms for January, February and March.
Mr @ Spotty M is offline  
Old 8th May 2020, 16:58
  #1606 (permalink)  
 
Join Date: Oct 2014
Location: Lincolnshire
Posts: 7
G-TUII flew BY981 BOH-PUJ-KIN yesterday and BY982 KIN-LHR before positioning back to LGW.

Another repatriation flight?
Matt2725 is offline  
Old 8th May 2020, 18:05
  #1607 (permalink)  
 
Join Date: Jul 2007
Location: Tortola
Posts: 129
Yes, it was. Advertised regionally here. Organized by FCO. Tickets were GBP367 if my memory is correct. Very hard to get to Jamaica though if you were not actually there!
intortola is offline  
Old 10th May 2020, 12:12
  #1608 (permalink)  
 
Join Date: Aug 2006
Location: London
Posts: 273
o/b flight went via PUJ to drop of staff from a tui cruise ship that was in southampton
oldbalboy is offline  
Old 11th May 2020, 15:31
  #1609 (permalink)  
 
Join Date: Aug 2007
Location: UK
Posts: 79
I've tried to claim my refund today. I appreciate these are very difficult circumstances but if you can get through without the line being out of order or engaged you are then transferred to a menu. All goes swimmingly, you press the various options and are then told they can't take your call and to call back another time. I'd rather be put in a queue and told I'm number 500 I think
ZULUBOY is offline  
Old 13th May 2020, 08:20
  #1610 (permalink)  
 
Join Date: Mar 2004
Location: W. Midlands
Posts: 356
Tui Group to cut 8,000 jobs due to pandemic impact
jon01 is offline  
Old 13th May 2020, 11:56
  #1611 (permalink)  
 
Join Date: Aug 2017
Location: Where the next project takes me
Posts: 190
From the Press Release:
"When people are allowed to travel, there is a chance that cabin fever will be a great sales tool....''
Errr, an unfortunate choice of phrase!
FFMAN is offline  
Old 13th May 2020, 12:39
  #1612 (permalink)  
 
Join Date: Apr 2006
Location: Edinburgh
Age: 62
Posts: 237
Originally Posted by ZULUBOY View Post
I've tried to claim my refund today. I appreciate these are very difficult circumstances but if you can get through without the line being out of order or engaged you are then transferred to a menu. All goes swimmingly, you press the various options and are then told they can't take your call and to call back another time. I'd rather be put in a queue and told I'm number 500 I think
Not looking good at TUI at the momemnt, I tried to phone today as my booking was made in-store and due to that I cannot amend my booking online. Got through to automated line telling me they were busy and to call back later, this happens every time and then just cut off !!!! Having said all this they are still trying to sell holidays for the same date I am booked to go ?

So 8,000 job losses and so far in 2020 £750 million losses. Will they survive ?
helipixman is offline  
Old 18th May 2020, 07:33
  #1613 (permalink)  
 
Join Date: Oct 2002
Location: sussex
Posts: 608
Tui on their website today are still saying holidays are still going from 11th June but Hotels booked with the holiday are not showing reopening (sellinng) until a later date.

If the hotels are planning not to open till a later date is this just another TUi ploy to hang on to your money ?

Not impressed.
stormin norman is offline  
Old 18th May 2020, 08:56
  #1614 (permalink)  
 
Join Date: Sep 2007
Location: Derby
Posts: 42
Normal call centre volume is about 30,000 calls per day. At present it is somewhere between 300,000 and 1,000,000. The travel shops are still closed so they cannot help out. The call centres are open but unable to accommodate the same number of workers. The number of people able to work at home is ramping up all the time. Online bookings are easier to deal with and an automatic process for the issue of vouchers and cash refunds if required has been developed. Holidays booked through the shops are more difficult to deal with. So far over one million bookings have been affected. Holidays until 18th June have been cancelled and in time I am sure this date will be pushed back. However, each week that date is pushed back and we approach peak season the number of holidays affected will increase massively and the company is probably just trying to manage the workload. It will all work out in the end.
double-oscar is offline  
Old 18th May 2020, 09:15
  #1615 (permalink)  
 
Join Date: Oct 2002
Location: sussex
Posts: 608
If that is true then why is the web site still showing the 11th ?

I think it's a tactic to delay the process of refunds .Surely communications with your customers is all important in these troubled times ?

Again not impressed.

stormin norman is offline  
Old 18th May 2020, 09:32
  #1616 (permalink)  
 
Join Date: May 2019
Location: Scotland
Posts: 139
Originally Posted by stormin norman View Post
If that is true then why is the web site still showing the 11th ?

I think it's a tactic to delay the process of refunds .Surely communications with your customers is all important in these troubled times ?

Again not impressed.
It is currently the 11th.

so just to be clear you're not impressed at not being refunded for a holiday that hasn't been cancelled yet?
Yeehaw22 is offline  
Old 18th May 2020, 09:41
  #1617 (permalink)  
 
Join Date: Oct 2019
Location: Wolverhampton
Posts: 229
Originally Posted by Yeehaw22 View Post
It is currently the 11th.

so just to be clear you're not impressed at not being refunded for a holiday that hasn't been cancelled yet?
Surely they're not actually in default until the day you fly - or rather, don't.
Flying Hi is offline  
Old 20th May 2020, 15:42
  #1618 (permalink)  
 
Join Date: Apr 2013
Location: Manchester
Posts: 15
Hi

t's been 3 days since a paid some of my balance off a holiday for summer 2021 using my voucher I received. As of yet I've not received a email confirmation or a change on the balance on my booking.Does anyone know how long it takes to action my request?

A340600MAN is offline  
Old 23rd May 2020, 07:57
  #1619 (permalink)  
 
Join Date: Oct 2002
Location: sussex
Posts: 608
TUIs website appears to be lagging behind what's happening in the rest of the world at the moment.


stormin norman is offline  
Old 23rd May 2020, 11:20
  #1620 (permalink)  
 
Join Date: Mar 2012
Location: Cheshire
Age: 41
Posts: 225
I am currently looking at booking Dom rep for March 2021 and thinking should I or should I just wait. Decisions decisions? I have a good feeling TUI will pull through this but I don’t think anybody can say for sure that I would be fine to book it and not worry about a cancellation further down the line.
rowly6339 is offline  

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