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Ryanair-10

Old 18th May 2020, 23:21
  #1841 (permalink)  
 
Join Date: Apr 2010
Location: The Netherlands
Posts: 97
Originally Posted by mwm991 View Post
Does someone have the up to date list of the number of based aircraft at each airport in the UK? I can't seem to find it on here, but I'm not sure the list I'm thinking of was up to date anyway.
Last summer it was the following (not including spares):
BHX 4
BOH 1
BRS 4
EDI 8
EMA 9
LPL 4
MAN 12
PIK 3
SEN 3
STN 40
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Old 19th May 2020, 05:10
  #1842 (permalink)  
 
Join Date: Jul 2002
Location: In the sticks
Posts: 7,512
You can add 6 to that list for Luton. Ryanair have said they will be closing some UK bases so it will all change at some point. So which UK bases are loss making?
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Old 19th May 2020, 07:09
  #1843 (permalink)  
 
Join Date: Oct 2007
Location: Birmingham
Age: 59
Posts: 709
Originally Posted by LTNman View Post
You can add 6 to that list for Luton. Ryanair have said they will be closing some UK bases so it will all change at some point. So which UK bases are loss making?
Well worth a watch
https://investor.ryanair.com/results/fy-20-results/


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Old 21st May 2020, 10:41
  #1844 (permalink)  
 
Join Date: Jul 2002
Location: In the sticks
Posts: 7,512
Seems that Ryanair or is it their staff are threatening passengers with being blacklisted for going to their credit and debit card companies and trying to get a charge back, as they claim this is fraudulent activity. https://www.moneysavingexpert.com/ne...-fraud--and-c/
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Old 21st May 2020, 17:26
  #1845 (permalink)  
 
Join Date: Nov 2008
Location: Permanent Newbie
Posts: 20
Originally Posted by LTNman View Post
Seems that Ryanair or is it their staff are threatening passengers with being blacklisted for going to their credit and debit card companies and trying to get a charge back, as they claim this is fraudulent activity.
A member of staff telling somebody something wrong is sadly a normal event.

It would only become a fraudulent activity if a passenger gets a voucher, claims back from their CC company and then decides to use the voucher anyway.

Customer service people making it up is the stuff of nightmares from every employer who has ever dealth with people online.
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Old 21st May 2020, 18:43
  #1846 (permalink)  
 
Join Date: Jul 2002
Location: In the sticks
Posts: 7,512
The issue is that this is not a one off. Seems that a staff briefing has possibly taken place on how to play hardball as this has happened during phone calls and live chat. Ryanair has form when it comes to pushing their own agenda and ignoring the law.
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Old 21st May 2020, 21:04
  #1847 (permalink)  
 
Join Date: Nov 2008
Location: Permanent Newbie
Posts: 20
Originally Posted by LTNman View Post
The issue is that this is not a one off. Seems that a staff briefing has possibly taken place on how to play hardball as this has happened during phone calls and live chat. Ryanair has form when it comes to pushing their own agenda and ignoring the law.
A couple of people off their own bat deciding to make something up and go with it is not the airline doing it.

Call centres don't record calls to assist callers, the do it to ensure people follow the script they given and limit what employees claim..
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