Originally Posted by
LTNman
The issue is that this is not a one off. Seems that a staff briefing has possibly taken place on how to play hardball as this has happened during phone calls and live chat. Ryanair has form when it comes to pushing their own agenda and ignoring the law.
A couple of people off their own bat deciding to make something up and go with it is not the airline doing it.
Call centres don't record calls to assist callers, the do it to ensure people follow the script they given and limit what employees claim..