Manchester-2
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That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.
If you look at the profits of MAG and the profits of some of its biggest airline customers - someone somewhere is having a serious laugh at the expense of the passenger.
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If you look at the profits of MAG and the profits of some of its biggest airline customers - someone somewhere is having a serious laugh at the expense of the passenger.
I don't think they are having a serious laugh at all, not at those margins.
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I actually don't think that is the case, profit margins are very tight, it is down to volume. MAG runs airports that collectively see a throughput of about 60 million people, and they made £217 million, thats less than £4 per passenger unless I'm being a bit numb (there's a good chance of that), and I know from having sat and listened to the management of the biggest airline based at MAN, that margins are similar, 4p in the £.
I don't think they are having a serious laugh at all, not at those margins.
I don't think they are having a serious laugh at all, not at those margins.
Join Date: Jul 2007
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Suzeman - please don't take this personally - I'm only quoting you as an example of a comment I see on here a lot.
That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.
That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.
I'm in no way trying to justify the Airport's overall customer approach, just that the largest volume of their passengers are price conscious and expect to travel at a low cost. The way of the world is such now that to be competitive in this market, the Airport and its agents have to cut costs to the bone to reduce charges. This then has consequences in all sorts of areas, especially when things go wrong, but it seems that dealing with these consequences is not one of the Airport's strong points.
This is not to say that premium passengers should put up with the same service levels as everyone else. The higher cost is for a better service level at the airport and on the flight; sadly it seems on some counts at least that higher level of service is not being met at the airport
Toodle Pip
Join Date: Nov 2007
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https://mediacentre.magairports.com/...ssion-process/
I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...
In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not
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Story here
https://mediacentre.magairports.com/...ssion-process/
I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...
In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not
https://mediacentre.magairports.com/...ssion-process/
I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...
In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not
As for an endorsement from Grayling, hmmmm. Perhaps the Bulgarians are unaware of those 'performances'.
Perhaps we should send him to run their railways?
Join Date: Jul 2004
Location: Manchester, England
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Back in the black
Monarch plus 365 days (366 actually). The daily traffic stats have already leaped back into positive. MAN did well to back-fill the lost traffic but a year's growth was wiped out by the biggest airline collapse in UK history. The likes of LHR and STN were unaffected but MAN and especially BHX were hit hard. Primera has minimal effect on MAN but a big loss for STN.
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roverman, Do I take it from your comment that September should show an increase in pax, or were you referring just to the first couple of days of October?
Join Date: Jul 2004
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September I expect to be flatter than Bonneville Salt Flats but October should have more of a Cape Canaveral feel to it.
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Quoting roverman:
"September I expect to be flatter than Bonneville Salt Flats but October should have more of a Cape Canaveral feel to it"
Thank you roverman. I see your picture clearly.
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An update for the construction of the Terminal 2 extension and associated works courtesy of PlaneTalk Issue 62. Please do not copy or reproduce on any other forum or thread.
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I’m not terribly keen on that green wallpaper.
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Manchester management please take note: "Industry group Airport Councils International’s (ACI) recent Airport Service Quality: Airport Cleanliness report found that clean restrooms and terminals had the greatest effect on travellers’ airport ratings. “If you want a pleasant experience, clean bathrooms are a must,” said ACI associate director Dimitri Coll."