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Manchester-2

Old 2nd Oct 2018, 09:24
  #2441 (permalink)  
 
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Originally Posted by Suzeman View Post
Trouble is that most people nowadays expects to travel for next to nothing and still have a great service.
Suzeman - please don't take this personally - I'm only quoting you as an example of a comment I see on here a lot.
That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.

If you look at the profits of MAG and the profits of some of its biggest airline customers - someone somewhere is having a serious laugh at the expense of the passenger.
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Old 2nd Oct 2018, 10:28
  #2442 (permalink)  
 
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If you look at the profits of MAG and the profits of some of its biggest airline customers - someone somewhere is having a serious laugh at the expense of the passenger.
I actually don't think that is the case, profit margins are very tight, it is down to volume. MAG runs airports that collectively see a throughput of about 60 million people, and they made £217 million, thats less than £4 per passenger unless I'm being a bit numb (there's a good chance of that), and I know from having sat and listened to the management of the biggest airline based at MAN, that margins are similar, 4p in the £.

I don't think they are having a serious laugh at all, not at those margins.
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Old 2nd Oct 2018, 11:20
  #2443 (permalink)  
 
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Originally Posted by Johnny [email protected] Pants View Post
I actually don't think that is the case, profit margins are very tight, it is down to volume. MAG runs airports that collectively see a throughput of about 60 million people, and they made £217 million, thats less than £4 per passenger unless I'm being a bit numb (there's a good chance of that), and I know from having sat and listened to the management of the biggest airline based at MAN, that margins are similar, 4p in the £.

I don't think they are having a serious laugh at all, not at those margins.
Revenue per passenger was nearly £14 in the last financial year. Profit can be adjusted through investment decisions, depreciation, etc so 'making' £217m is potentially not the full picture. Besides, they still managed to give shareholders dividends of £166m - or around £2.80 per passenger...
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Old 2nd Oct 2018, 18:30
  #2444 (permalink)  
 
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Suzeman - please don't take this personally - I'm only quoting you as an example of a comment I see on here a lot.
That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.
No point in taking this personally - life is too short

I'm in no way trying to justify the Airport's overall customer approach, just that the largest volume of their passengers are price conscious and expect to travel at a low cost. The way of the world is such now that to be competitive in this market, the Airport and its agents have to cut costs to the bone to reduce charges. This then has consequences in all sorts of areas, especially when things go wrong, but it seems that dealing with these consequences is not one of the Airport's strong points.

This is not to say that premium passengers should put up with the same service levels as everyone else. The higher cost is for a better service level at the airport and on the flight; sadly it seems on some counts at least that higher level of service is not being met at the airport

Toodle Pip
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Old 3rd Oct 2018, 11:51
  #2445 (permalink)  
 
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MAG announces plans to bid for a 35 year concession in partnership with a Chinese company to operate Sofia Airport,Bulgaria.
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Old 3rd Oct 2018, 13:36
  #2446 (permalink)  
 
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Originally Posted by southside bobby View Post
MAG announces plans to bid for a 35 year concession in partnership with a Chinese company to operate Sofia Airport,Bulgaria.
I'm sure the MEN will give them a good reference
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Old 3rd Oct 2018, 13:39
  #2447 (permalink)  
 
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Originally Posted by southside bobby View Post
MAG announces plans to bid for a 35 year concession in partnership with a Chinese company to operate Sofia Airport,Bulgaria.
Story here
https://mediacentre.magairports.com/...ssion-process/

I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...

In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not
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Old 3rd Oct 2018, 14:04
  #2448 (permalink)  
 
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Originally Posted by Suzeman View Post
Story here
https://mediacentre.magairports.com/...ssion-process/

I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...

In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not
Agreed Suzeman. I suspect some with recent poor experiences at MAN & STN might suggest it would be a good idea to focus on getting their own houses in order first.

As for an endorsement from Grayling, hmmmm. Perhaps the Bulgarians are unaware of those 'performances'.
Perhaps we should send him to run their railways?
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Old 3rd Oct 2018, 16:14
  #2449 (permalink)  
 
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Back in the black

Monarch plus 365 days (366 actually). The daily traffic stats have already leaped back into positive. MAN did well to back-fill the lost traffic but a year's growth was wiped out by the biggest airline collapse in UK history. The likes of LHR and STN were unaffected but MAN and especially BHX were hit hard. Primera has minimal effect on MAN but a big loss for STN.
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Old 3rd Oct 2018, 16:20
  #2450 (permalink)  
 
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Big loss of course for prestige re the TATL with STN but not so much in terms of the numbers.
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Old 3rd Oct 2018, 17:24
  #2451 (permalink)  
 
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Originally Posted by roverman View Post
Monarch plus 365 days (366 actually). The daily traffic stats have already leaped back into positive. MAN did well to back-fill the lost traffic but a year's growth was wiped out by the biggest airline collapse in UK history.
roverman, Do I take it from your comment that September should show an increase in pax, or were you referring just to the first couple of days of October?
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Old 3rd Oct 2018, 21:30
  #2452 (permalink)  
 
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It`s going to be October as Monarch were still operating in September 2017
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Old 3rd Oct 2018, 22:35
  #2453 (permalink)  
 
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Originally Posted by MANFOD View Post
roverman, Do I take it from your comment that September should show an increase in pax, or were you referring just to the first couple of days of October?
September I expect to be flatter than Bonneville Salt Flats but October should have more of a Cape Canaveral feel to it.
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Old 4th Oct 2018, 07:07
  #2454 (permalink)  
 
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Originally Posted by chaps1954 View Post
It`s going to be October as Monarch were still operating in September 2017
Yes, I appreciate that. Was just trying to clarify roverman's implication.

Quoting roverman:
"September I expect to be flatter than Bonneville Salt Flats but October should have more of a Cape Canaveral feel to it"

Thank you roverman. I see your picture clearly.
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Old 7th Oct 2018, 19:39
  #2455 (permalink)  
 
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An update for the construction of the Terminal 2 extension and associated works courtesy of PlaneTalk Issue 62. Please do not copy or reproduce on any other forum or thread.





























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Old 9th Oct 2018, 07:48
  #2456 (permalink)  
 
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Iím not terribly keen on that green wallpaper.
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Old 9th Oct 2018, 08:01
  #2457 (permalink)  
 
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Originally Posted by Bernoulli View Post
Iím not terribly keen on that green wallpaper.
Hopefully it is just a protective coat or film for whatever lies underneath it, and will be removed once construction is complete.
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Old 9th Oct 2018, 08:04
  #2458 (permalink)  
 
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hahaha that's really funny
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Old 9th Oct 2018, 12:30
  #2459 (permalink)  
 
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I’m not terribly keen on that green wallpaper.
Maybe they could use it as a 'Green Screen', showing them where they should be, while they wait in the inevitable delays at MAN
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Old 9th Oct 2018, 16:26
  #2460 (permalink)  
 
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Manchester management please take note: "Industry group Airport Councils International’s (ACI) recent Airport Service Quality: Airport Cleanliness report found that clean restrooms and terminals had the greatest effect on travellers’ airport ratings. “If you want a pleasant experience, clean bathrooms are a must,” said ACI associate director Dimitri Coll."
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