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Manchester-2

Old 20th Sep 2018, 22:10
  #2341 (permalink)  
 
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Given the social media storm this has created, if this guy still has a job I’d be very surprised.
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Old 20th Sep 2018, 22:14
  #2342 (permalink)  
 
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As someone who works for the same company, different department, Iím disgusted in the person doing that to peopleís bags. From what I hear heís been suspended pending investigation, but I doubt he will have a job
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Old 21st Sep 2018, 06:25
  #2343 (permalink)  
Paxing All Over The World
 
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I've seen similar 'handling' at LTN. I don't think this is unusual. I have seen my bag thrown, rather than placed on the belt. What is strange is that these workers forget that the customer is looking out the window.
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Old 21st Sep 2018, 07:31
  #2344 (permalink)  
 
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Baggage handling

Originally Posted by PAXboy View Post
I've seen similar 'handling' at LTN. I don't think this is unusual. I have seen my bag thrown, rather than placed on the belt. What is strange is that these workers forget that the customer is looking out the window.
if you google "Dave Carroll." An Americam folk singer who had the misfortune to fly with United Airlines. The baggage handlers broke his guitar so he wrote a song "United breaks guitars" The vid went viral, its quite funny too! Cost United a packet.
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Old 21st Sep 2018, 08:13
  #2345 (permalink)  
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Yes, know it well There are also reports and photographs of damaged wheel chairs. I can understand that bags might be chucked when handled behind the scenes. But to do it where can be filmed?
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Old 21st Sep 2018, 08:45
  #2346 (permalink)  
 
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I saw something similar in Dublin whilst waiting for my flight. I just looked out of the window onto the apron and noticed the baggage handlers off loading a flight onto a flatbed truck and the cases were flung from the hold and bounced right down the flatbed of the truck. How something wasn't damaged I don't know.
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Old 21st Sep 2018, 09:32
  #2347 (permalink)  
 
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Location: Manchester
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Airport responsibility

This is only one video of many circulating social media of similar baggage ďhandlingĒ at Manchester.
As usual, the airport will say nothing to do with us, itís between the airport & handling agents.
Its like when the absurd security queues happen the airport say sorry itís busy & everything is working - when you are stood looking at 7 closed security lanes.
when will this management take responsibility for the abysmal passenger experience endured during 2018?
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Old 21st Sep 2018, 09:41
  #2348 (permalink)  
 
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Seeing that the airport has already expressed its wish for that handler to be out of a job or sanctions may be placed against Swissport, I'd say they are taking this issue seriously
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Old 21st Sep 2018, 09:44
  #2349 (permalink)  
 
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Actually airport management have stepped in with this issue. Andrew Cowan has released a statement saying they are working with swissport to sort this out and have said they will sanction swissport if no improvements are seen.

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Old 21st Sep 2018, 10:32
  #2350 (permalink)  
 
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Lead story on the MEN website - spurious fury from "airport bosses".

I'm just surprised that anybody is surprised at this. The way things are going, there'll be nobody left in the ground handling market.
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Old 21st Sep 2018, 11:38
  #2351 (permalink)  
 
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Originally Posted by Mr A Tis View Post
Its like when the absurd security queues happen the airport say sorry itís busy & everything is working - when you are stood looking at 7 closed security lanes.
when will this management take responsibility for the abysmal passenger experience endured during 2018?
Have to agree that some of the PR statements when things have gone wrong do not match the facts or are at best misleading.

Mr A Tis makes his points very strongly and I would suggest the 'abysmal experience' certainly applies to some passengers but by no means all. One comment that has been made by some posters which I think is very valid is that the airport gives the impression of being reactive rather than pro-active. With all the negative publicity this year, the old adage "prevention is better than a cure" holds true. Unfortunately, it is not always apparent that a "cure" has been applied and a problem resolved.
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Old 21st Sep 2018, 12:19
  #2352 (permalink)  
 
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The good news is...

"Luggage-gate" is no longer the leading story on the MEN website.


The bad news is...

Judge dubs Manchester Airport drop-off fees 'absolute disgrace' during road rage row sentencing
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Old 21st Sep 2018, 12:25
  #2353 (permalink)  
 
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Although he could have said.....
Judge dubs Manchester Airport 'absolute disgrace' during road rage row sentencing
...and still been speaking on behalf of many
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Old 21st Sep 2018, 12:33
  #2354 (permalink)  
 
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While I am generally against the drop off fees, nearly killing someone for the sake of trying to avoid a £3 fee is disgusting. It’s £3 for Christ’s sake. While the fee is a pain, it’s advertised everywhere so if you enter the area just pay the fee, go home, have a moan and move on. Mowing someone down because they are trying to stop you leaving without paying is stupidness at it’s highest level.

That said, the airport road layout of late has caused a ‘wacky races’ scenario. People swerving in and out of lanes. Dropping off on roundabouts, blocking exits to drop off and now mowing people down just to avoid the fee. It’s bloody ridiculous.

outwood Lane is a particular pain in the ass at the moment. If it’s not people in the wrong lane anyway, who then try and run you off the road just to get in the right lane, it’s the pained markings which tell you the station and meet&greet are straight ahead, when in fact you turn left.

its gone bloody nuts.
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Old 21st Sep 2018, 14:26
  #2355 (permalink)  
 
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...and it's all of their own making.
Naturally, as usual, they will blame everyone else: the service providers, the weather, the passengers etc ad nauseum

The whole place needs sorting out from top to bottom starting with the management team
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Old 21st Sep 2018, 14:48
  #2356 (permalink)  
 
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At The Trafford Centre, Handforth Dean, Cheadle Royal and almost all the public car-parks in Northwich, you can park for several hours, totally free-of-charge. All day in the case of the first example. Yet dare to turn up in a motor vehicle at Manchester Airport for 5 minutes and you incur a fine or tax imposed by the council graspers who run what is sadly becoming a Third World show. This fine is levied on the customer to cover the ineptitude of the airport's planning department, and trumpeted as an attempt to relieve the congestion that they themselves have created.
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Old 21st Sep 2018, 14:50
  #2357 (permalink)  
 
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To be honest I pass through the airport twice a week, and it’s disgusting. Poorly trainees staff, ridiculously bad customer service staff who think they’re gods gift no actual service involved in their job. As for the road rage incident I can see why the guy blew his lid, these so called parking Marshall’s speak to you like you are some sort of idiot, they have absolutely no tact and never have done. They speak to airport workers even worse ! To be fair I have been close to lampIng one of these a**hol**. If they spoke to people properly and stop thinking they are some sort of god then they wouldn’t face so much abuse. And as for charging it has made no difference to arriving at the airport it’s still a complete shambles. The whole airport is no wonder no new airlines want to open ops here because it’s absolutely shi*e apologies for the language but what used to be a good airport has now become a joke and is only used by people because of convenience.
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Old 21st Sep 2018, 15:18
  #2358 (permalink)  
 
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MAN is hardly unique in having drop off charges, and while people think they are there to just to generate revenue the real reason is that people don't understand the term "drop off" or "pick up" and take the p*ss by hanging around for hours (probably so they can nip off and pay more for coffee...) and spoil it for everybody else (as usual)

Everybody else is having a rant - don't see why I shouldn't
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Old 21st Sep 2018, 15:21
  #2359 (permalink)  
 
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While the drop off charges are clearly a bone of contention (and as said I’m not a fan myself), many airports also charge for the same concept, and even the huge hub that is Amsterdam is considering applying them.

what is appalling that many, including a judge, are almost justifying this man’s actions because of this charge. It’s £3. Say again £3. The Marshall was nearly killed for the sake of £3. Whatever you think of the charge, a Marshall is someone’s wife, son, husband, daughter, dad, mum etc. The fact you can get so irate over £3 leads more questions as to whether you should be on the road. Next time I get a parking fine, should I mow down the warden as it’s their fault there were parking restrictions? Next time someone someone gets a speeding ticket, should the officer be lamped for enforcing the law? Reality is, this is nothing to do with drop off fees, this is about someone’s who clearly has anger issues and a danger to the roads. And what’s better, he is a TEACHER, thus has the chance to mould the younger generation into his ways too. Disgusting. I don’t care what people think of the fees, this is purely and simply disgusting behaviour by the driver.

the headline here is that a Marshall was actually run over, and done so over several hundred metres. And most people are here saying ‘well, own fault for having a £3 drop off fee’. Would love to see your reaction if that was your loved one being mowed down for doing their job.

good on the airport for seeking an appeal to his sentence, as I’m sure anybody would want the same support from their employer if this happened to them.

also ‘obvious why no new airlines are coming to MAN’, clearly not the case, at all.
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Old 21st Sep 2018, 15:21
  #2360 (permalink)  
 
Join Date: Aug 2017
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In terms of the road rage insident, I too sympathize with the perpetrator. I'm sure he's a perfectly normal sane, rational human being in the real world. The trouble is Manchester Airport is not the real world - it turns normal, sane, rational people into stressed out monsters. capable of violence. Everybody has a breaking point.
The only pressure that will count in the long run is pressure from airlines and concessionaires. As far as MAN is concerned the passengers are below sh!te and are there to be fleeced, shouted at, abused, have snide remarks made at them and basically treated as a commodity.
In fact I would say in mitigation - 'extreme provocation' by the airport management
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