Originally Posted by
Mr A Tis
Its like when the absurd security queues happen the airport say sorry it’s busy & everything is working - when you are stood looking at 7 closed security lanes.
when will this management take responsibility for the abysmal passenger experience endured during 2018?
Have to agree that some of the
PR statements when things have gone wrong do not match the facts or are at best misleading.
Mr A Tis makes his points very strongly and I would suggest the 'abysmal experience' certainly applies to some passengers but by no means all. One comment that has been made by some posters which I think is very valid is that the airport gives the impression of being reactive rather than pro-active. With all the negative publicity this year, the old adage "prevention is better than a cure" holds true. Unfortunately, it is not always apparent that a "cure" has been applied and a problem resolved.