Flyglobespan - 5
Join Date: Apr 2005
Location: Around and About
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WHY is there a flight from EDI and a flight from GLA to Sharm El Sheik in the winter timetable? Go from one, and use the other aircraft for another route.
Ex
Join Date: Sep 2003
Location: North of the border
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From todays Glasgow Herald.
Scotland's biggest airline has sacked its handling agents at Glasgow Airport after passengers were checked in for the wrong flights.
Flyglobespan has parted company with Aviance, one of the world's biggest airport services firms, after a series of complaints from customers.
The Edinburgh-based airline has taken a 40% stake in a new firm, Alba, that will handle all its ground operations at Glasgow, Scotland's busiest airport.
Flyglobespan's frustrated executive chairman, Tom Dalrymple, has read every complaint from customers personally.
"I am never happy for people to be checked in for the wrong flight, even if this is stopped before they get on the plane," he said yesterday.
"I am never happy if people are seated in the wrong place on the plane.
"I am never happy if people get off their plane to find their bags are not ready - especially if they have been delayed getting off the plane in the first place."
The airline, which now has 20 aircraft, Scotland's biggest fleet, has almost doubled in size this year with more than 1000 staff. However, like most operators, it relies on contractors to provide handling services at airports. Mr Dalrymple felt Aviance staff were allowing the same mistakes to be repeated, something he could not forgive.
Flyglobespan will continue to use Aviance in Aberdeen, where it is happy with the service provided, and another handing agent, Menzies, in Edinburgh.
Internet forums for passengers and crew have focused heavily on Flyglobespan in recent weeks, with one, Skytrax, claiming it was receiving more moans about the Scottish airline than about all other UK operators put together.
Scotland's biggest airline has sacked its handling agents at Glasgow Airport after passengers were checked in for the wrong flights.
Flyglobespan has parted company with Aviance, one of the world's biggest airport services firms, after a series of complaints from customers.
The Edinburgh-based airline has taken a 40% stake in a new firm, Alba, that will handle all its ground operations at Glasgow, Scotland's busiest airport.
Flyglobespan's frustrated executive chairman, Tom Dalrymple, has read every complaint from customers personally.
"I am never happy for people to be checked in for the wrong flight, even if this is stopped before they get on the plane," he said yesterday.
"I am never happy if people are seated in the wrong place on the plane.
"I am never happy if people get off their plane to find their bags are not ready - especially if they have been delayed getting off the plane in the first place."
The airline, which now has 20 aircraft, Scotland's biggest fleet, has almost doubled in size this year with more than 1000 staff. However, like most operators, it relies on contractors to provide handling services at airports. Mr Dalrymple felt Aviance staff were allowing the same mistakes to be repeated, something he could not forgive.
Flyglobespan will continue to use Aviance in Aberdeen, where it is happy with the service provided, and another handing agent, Menzies, in Edinburgh.
Internet forums for passengers and crew have focused heavily on Flyglobespan in recent weeks, with one, Skytrax, claiming it was receiving more moans about the Scottish airline than about all other UK operators put together.
Join Date: Oct 2005
Location: Blighty
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I'm not sure that will make much difference, the problems with this company are many and quite in depth. Everything about this company is old fashioned, including the management. Tom D if you want to still have an airline, time to change more than your handling agents!!
Join Date: Dec 2006
Location: EDI
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If Tom's not happy with people not getting the seat they pre-booked, he should get more longhaul aircraft of the same config, instead of operating the flight in 738's, when one of the longhauls go tech! My family have been on a Globespan flight that went tech, Aviance took so much abuse from pax because Globespan wouldn't allow Aviance to issue any Light Refreshment Vouchers.
Everyone does know that globespan have been handled by Alba for the past month, right? The same problems have been arising since then, in fact, it's worse. 24 hour delays almost everyday for the past week.
Who the handling agent is doesn't make a difference if the problem is in the airlines own operations!!!
I smell a scapegoat.
Everyone does know that globespan have been handled by Alba for the past month, right? The same problems have been arising since then, in fact, it's worse. 24 hour delays almost everyday for the past week.
Who the handling agent is doesn't make a difference if the problem is in the airlines own operations!!!
I smell a scapegoat.
Pilot of the Airwaves
Join Date: Jan 2004
Location: Close to the Med
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JFK-LPL flight is is almost 7 hours down today.
The return flight, scheduled for 15.00 is showing an ETD of 20.00.
Apparently last Saturday's rotation was cancelled altogether.
These people are giving Micky Mouse a bad name.
The return flight, scheduled for 15.00 is showing an ETD of 20.00.
Apparently last Saturday's rotation was cancelled altogether.
These people are giving Micky Mouse a bad name.
Join Date: Dec 2006
Location: EDI
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The handling agent have to deal with the passengers that are suffering from these delays. Supplying compensation isn't something GSM enjoy doing, so they try to avoid it. By telling their handling agent not to issue LRV's, effectively they make the handling agent look bad to the passengers.
Although, anyone with half a brain and a computer, can clearly see that it's GSM's lack of aircraft and poor operations causing the delays.
Although, anyone with half a brain and a computer, can clearly see that it's GSM's lack of aircraft and poor operations causing the delays.
Join Date: Feb 2007
Location: under the bridge with the trolls
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The Icelandic 757 which is AOG in Hamilton and the cause of all the problems is having an engine change today which will then release the GSM 757 back to operating the JFK route hopefully by Wednesday and operations can get back on track .
Join Date: Dec 2006
Location: EDI
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The Icelandic 757 which is AOG in Hamilton and the cause of all the problems is having an engine change today which will then release the GSM 757 back to operating the JFK route hopefully by Wednesday and operations can get back on track .
Join Date: Jun 2001
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By telling their handling agent not to issue LRV's, effectively they make the handling agent look bad to the passengers.
Join Date: Nov 2004
Location: scotland
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Globespan seen to be jinxed when the start long-haul ops, i remember back in the 90's when the purchased Excalibur and that went down the tubes when they started long-haul. Maybe the leasing out of its own 767's to AI be have been a bad idea, seems like they were looking at the £££££'s and not the passengers. I for one would not be to happy having booked a long-haul flight expecting to be on a direct 767 and then being put on a 737. Come on Flyglobespan get yourself back on track, or we could be looking at another Air Scotland.
Join Date: Jun 2007
Location: Hamilton, ON
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Since it started flights out of YHM, flyglobespan has been operating out of this airport at load factors exceeding 90%. This will be a very successful long haul operation from this airport if on-time performance issues (i.e. fleet management) is addressed appropriately.
Join Date: Nov 2002
Location: SE of Compton
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I'm booked STN-YHM in August, paid for business class, booked seats, chosen meals...I now see that the GSM website is showing that the flight being 'operated by OOM' ....ie Zoom.
Interesting implications....we're expecting 2+2 seating etc....is that what we'll see with Zoom?
Zoom do seem reliable timewise and I do hear good things about them.
Interesting implications....we're expecting 2+2 seating etc....is that what we'll see with Zoom?
Zoom do seem reliable timewise and I do hear good things about them.
Join Date: Aug 2003
Location: UK
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I dont think there are any new routes operated by Zoom that werent previously sheduled to operate with Zoom from the beginning of the schedules. There will be no improvement in transatlantic delays until they get their a@se in gear.
Join Date: Nov 2002
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GW76...
Beg to differ.....from what I can make out, Zoom are being brought-in on routes to Hamilton, Vancouver....even Liverpool to JFK is getting the Zoom treatment (all taken from the GSM website timetable section).
Join Date: Sep 2003
Location: London
Age: 44
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Pretty major changes on the LPL-JFK route. Friday service cancelled from July, Monday and Wednesday services shelved from mid August leaving a four times weekly operation - 3 of which are operated by Zoom via Knock. Total shambles.
I was booked onto one of the non stop Friday services. Once again I have had to look on the GSM website to find out my flight has been cancelled and not actually been told by the airline. My flight has been automatically changed to the Saturday on my on-line booking - good job I checked as no-one has informed me of this!
I was booked onto one of the non stop Friday services. Once again I have had to look on the GSM website to find out my flight has been cancelled and not actually been told by the airline. My flight has been automatically changed to the Saturday on my on-line booking - good job I checked as no-one has informed me of this!
Join Date: Jan 2004
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Maybe ZOOM will take over ALL longhaul routes heading over the pond in the short to medium term. They have the backing and aircraft to sustain an on-time and servicable operation.
As previously stated, it looks as though the AI lease deal is making megabucks, hence the lease-in of cheap acft not even AirScotland would have wanted (thats saying something!) A case of 'short-term gain, long-term pain'... Why are GSM not sorting this nightmare out, as a matter of priority? Kick the owners of these leased wrecks into touch. Pay a bit more for better aircraft, and hold onto your loyal customers before they go elsewhere
Are ZOOM quietly skulking around, watching proceedings from not too far away, building an interest in GSM? Aircraft are compatable ie Boeing 757/767, and the B737 is capable of 'over the pond' sectors under certain conditions.
Surely the GSM management cannot fail to see the fact that their product is seriously in danger of becomming the new 'Air Scotland', with disasterous consequences all round - no matter who their handling agents are at GLA or any other airport...
I for one hope that GSM fix the problems and continue as GSM, offering quality, as advertised flights, and value for money. Have used them before and will use them again, however the public are the ones who ultimately make or break airlines in the grand scheme of things. No passengers, no airline.
If indeed ZOOM, or anyone else are watching and waiting, then it will be all too easy for them to jump in and pick up the fragmented pieces, sort it out and build on a very successful airline gone sadly, so wrong
As previously stated, it looks as though the AI lease deal is making megabucks, hence the lease-in of cheap acft not even AirScotland would have wanted (thats saying something!) A case of 'short-term gain, long-term pain'... Why are GSM not sorting this nightmare out, as a matter of priority? Kick the owners of these leased wrecks into touch. Pay a bit more for better aircraft, and hold onto your loyal customers before they go elsewhere
Are ZOOM quietly skulking around, watching proceedings from not too far away, building an interest in GSM? Aircraft are compatable ie Boeing 757/767, and the B737 is capable of 'over the pond' sectors under certain conditions.
Surely the GSM management cannot fail to see the fact that their product is seriously in danger of becomming the new 'Air Scotland', with disasterous consequences all round - no matter who their handling agents are at GLA or any other airport...
I for one hope that GSM fix the problems and continue as GSM, offering quality, as advertised flights, and value for money. Have used them before and will use them again, however the public are the ones who ultimately make or break airlines in the grand scheme of things. No passengers, no airline.
If indeed ZOOM, or anyone else are watching and waiting, then it will be all too easy for them to jump in and pick up the fragmented pieces, sort it out and build on a very successful airline gone sadly, so wrong