From todays Glasgow Herald.
Scotland's biggest airline has sacked its handling agents at Glasgow Airport after passengers were checked in for the wrong flights.
Flyglobespan has parted company with Aviance, one of the world's biggest airport services firms, after a series of complaints from customers.
The Edinburgh-based airline has taken a 40% stake in a new firm, Alba, that will handle all its ground operations at Glasgow, Scotland's busiest airport.
Flyglobespan's frustrated executive chairman, Tom Dalrymple, has read every complaint from customers personally.
"I am never happy for people to be checked in for the wrong flight, even if this is stopped before they get on the plane," he said yesterday.
"I am never happy if people are seated in the wrong place on the plane.
"I am never happy if people get off their plane to find their bags are not ready - especially if they have been delayed getting off the plane in the first place."
The airline, which now has 20 aircraft, Scotland's biggest fleet, has almost doubled in size this year with more than 1000 staff. However, like most operators, it relies on contractors to provide handling services at airports. Mr Dalrymple felt Aviance staff were allowing the same mistakes to be repeated, something he could not forgive.
Flyglobespan will continue to use Aviance in Aberdeen, where it is happy with the service provided, and another handing agent, Menzies, in Edinburgh.
Internet forums for passengers and crew have focused heavily on Flyglobespan in recent weeks, with one, Skytrax, claiming it was receiving more moans about the Scottish airline than about all other UK operators put together.