GATWICK
Join Date: Feb 2001
Location: In transit
Age: 70
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This is the reply I received today from Gatwick.
I rang the BHRC to get the name of a senior person to whom I could address a complaint, and was immediately put through to the person in question who gave me her name and email address. I have emailed her and would like to think that the follow up to my email will be handled as professionally as my telephone enquiry.
Dear Mr ........
I am in receipt of your email dated 24 December and am sorry to learn that you have had reason to complain.
It may be helpful to explain that as the airport operator we provide the infrastructure in order that airlines, their agents and other third parties may carry out their business. Whilst we play no part in the British Hotel Reservations Centre, nevertheless we are always concerned to learn of any customer dissatisfaction with services provided by any business that has chosen to operate at London Gatwick as this reflects poorly on the airport as a whole.
As your complaint rests directly with BHRC, I must ask that you direct your concern to them if you wish to pursue this matter further. For information their website is www dot bhrconline dot com
To close, I am sorry not to be more helpful and regret the poor impression you have been left with on this occasion.
Yours sincerely
(name removed)
Customer Services
I am in receipt of your email dated 24 December and am sorry to learn that you have had reason to complain.
It may be helpful to explain that as the airport operator we provide the infrastructure in order that airlines, their agents and other third parties may carry out their business. Whilst we play no part in the British Hotel Reservations Centre, nevertheless we are always concerned to learn of any customer dissatisfaction with services provided by any business that has chosen to operate at London Gatwick as this reflects poorly on the airport as a whole.
As your complaint rests directly with BHRC, I must ask that you direct your concern to them if you wish to pursue this matter further. For information their website is www dot bhrconline dot com
To close, I am sorry not to be more helpful and regret the poor impression you have been left with on this occasion.
Yours sincerely
(name removed)
Customer Services
Join Date: Jan 2008
Location: UK
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Join Date: Dec 2000
Location: Horsham, England, UK. ---o--O--o---
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Link gives Video Expired.. ! 
Sorry if this question has been answered, I wasn't about to trawl through 40 odd pages to find out, but does anyone have any info on RYR possibly opening a base at LGW in the not too distant future?
Thanks
VJW
Thanks
VJW
Join Date: Jun 2010
Location: Dublin
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Not in the near future as Ryanair are dropping Milan BGY, Porto, Bologna and Faro. from the end of March.
Oslo Rygge, Kaunas and Stockholm Skavsta have being reduced for Summer 2011.
Oslo Rygge, Kaunas and Stockholm Skavsta have being reduced for Summer 2011.
Join Date: Jul 2006
Location: Ballymena
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Flew from Lgw to Bfs last Friday afternoon @ 17.30. Arrived on the train, so took the transfer shuttle to the North terminal. The route to the transfer platform has been modernised and the new trains in operation, running every 3 minutes. Up to check-in, no queue at the Easy bag drop. To security, through in less than 5 minutes, staff very pleasant and plenty of security lanes open.
I have to say I was very pleased with my experience and I am starting to believe that Lgw is finally getting finished with the old Baa attitudes and the new owners are starting to make a difference.
True Blue
I have to say I was very pleased with my experience and I am starting to believe that Lgw is finally getting finished with the old Baa attitudes and the new owners are starting to make a difference.
True Blue
Join Date: Aug 2002
Location: London (Babylon-on-Thames)
Age: 42
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Epic fail on Saturday morning at the South Terminal. Bored middle aged woman directing traffic upstairs to security with the minor detail that downstairs was clearly not busy. No queue for the boarding card check, staff sitting and waiting and a reasonable sized queue for security visible. Upstairs was a queue of thirty people before the boarding card check and a further long queue for security. Upstairs has a fraction of the lanes that downstairs had open and quiet.
Spoke to "the man in the white shirt" who said that in the summer everything would be on one level and much better. He had no answer as to why there was no apparent logic or queue management in place and I should be alright as I wasn't going to miss my flight. It's not rocket science to have a team lead keeping an eye on which queue is big and which one is small and direct people accordingly. Such a glaringly obvious way to reduce stress and make the airport experince a better one.
Saturday evening LGW North much better but a Saturday evening in January is not where the challenge lies.
Spoke to "the man in the white shirt" who said that in the summer everything would be on one level and much better. He had no answer as to why there was no apparent logic or queue management in place and I should be alright as I wasn't going to miss my flight. It's not rocket science to have a team lead keeping an eye on which queue is big and which one is small and direct people accordingly. Such a glaringly obvious way to reduce stress and make the airport experince a better one.
Saturday evening LGW North much better but a Saturday evening in January is not where the challenge lies.
Join Date: Feb 2007
Location: UK
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DY drop LGW-TOS
Norwegian will drop it's 2 x weekly LGW/TOS service for 27th March
Norwegian to cancel Tromsø – London Gatwick from late-Mar 2011 AIRLINE ROUTE
Norwegian to cancel Tromsø – London Gatwick from late-Mar 2011 AIRLINE ROUTE
Massive reduction in charter flights
Looking at the Gatwick website, it looks as though the era of the overseas charter carrier is over. Whilst there are numerous flights operated by Thomson, Thomas Cook and to a lesser extent Monarch, there are very few others. It would appear that Viking's announcement of its withdrawal from Gatwick robs the airport of its fourth largest charter carrier.
The remaining charter flights are being operated by Onur Air (8 per week), Balkan (1), Bulgaria Air (1) and Air Transat (8).
The remaining charter flights are being operated by Onur Air (8 per week), Balkan (1), Bulgaria Air (1) and Air Transat (8).
Join Date: Feb 2005
Location: 35,000ft
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Tor Air and Strategic Airlines
Also who are they? Have I missed something as I've never heard of either here in the UK.
Join Date: Apr 2008
Location: Germany
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Aerosvit will launch 5 weekly flights to Kiev from 2nd March. From 27th March flights will be daily.
Aerosvit S11 Operation Changes: Update 2 – Revised Service Expansion AIRLINE ROUTE
VV225 KBP1105 – 1250LGW 321 D
VV226 LGW1350 – 1915KBP 321 D
VV226 LGW1350 – 1915KBP 321 D
Gatwick Improvements
As an in-frequent user of LGW, I would like to say that my recent outbound and inbound experiences were really good, and much better than 3 or 4 years ago. Everywhere seems much cleaner and neater, or is in the process of being 'done-up'. The renovated shuttle is much improved as well.
The sooner BAA is forced to sell STN the better, if LGW is anything to go by.
The sooner BAA is forced to sell STN the better, if LGW is anything to go by.