Ryanair

[Irish Steve]

Ryanair passenger "service" does suck!

I'm going to be very straightforward about this.

Flew on an early morning flight from Dublin to Bristol last weekend, first flight of the day. Seated in Row 5, and 1-4 were blocked off.

Made the mistake of ordering 2 coffees, as the supposed facilities in the new Pier A extension at DUB also suck, in that they don't operate early enough to provide service to people on departures before 0630.

Price of 2 coffees E5.20, which in itself is not exactly pleasing. Tendered E5.50, being the closest I could get to the price. "We've no change"!!

First flight of the day, on a Dublin based aircraft, paying in the currency of the country that the aircraft is based in, and they've no change?

Ok, I was "lucky", I had some change, but where does it end?

Bottom line. Cheap and nasty little way of robbing people.

Not impressed, not at all, and I'm not about to waste even more money sending them a letter that's unlikely to produce a result, being as there's no way to E-mail them. Gougers, plain and simple.

I'm not even going to start on the implications of an emergency situation that requires english skills beyond the basic "aviation" english, I reckon there were at least 5 nationalities represented among the 6 operating crew. The PA's and flight deck announcements were "interesting" to put it mildly, and I'd be a lot more concerned about the ability of such a crew to adequately communicate in a common language that is not their first language if they were under severe pressure as the result of an "incident".

[Gpik]

With all due respect mate, the only way anything will ever change at Ryanair is if people vote with their feet, people dont so Ryanair continue to charge the prices they do ad act the way they sometimes do, its all good and well moaning about it but Im sure like many other people you will continue to fly with them and give them cause to get away with their little "scams" as some people call it.

[Buster the Bear]

I have flown on many occasions with Ryanair and I have nothing but praise for their product. The value of the flight far outweighs the price paid for it.

Paying an additional 30 cents for drinks is hardly robbery? Whenever I have flown without the correct change the Ryanair cabin crew always return with the correct change at some point during the flight.

[brian_dromey]

Originally Posted by Gpik

With all due respect mate, the only way anything will ever change at Ryanair is if people vote with their feet, people dont

I used to be quite a fan of FR but after my last 'exprience' I for one will never fly FR again, if I can help it, Barbra Cassiani described FR as being like"a cheap flying pub" and shes right. FR are only slightly ceaper than a proper airline, and the stress just is not worth it.

To be honest FR are bullys, they bullyd GO off the scotland routes and they are trying to bully easyJet off the LGW routes.

Final point, does anyone find it interesting that FR called the Comission 'the evil empire' when it suited them and is now off crying to them when AF are defending their turf? Thats Irish!

[bycrewlgw]

I have flown Ryanair in the past and would never fly them again! I know i'm just a small fish in a big pond and that FR don't care about my opinion (have written to them!!) but they certainly have lost my custom.

[Gpik]

AsI said before I hope you stick to your word as its the only way things will ever change.

[ryan2000]

If I had a euro for everyone who says they won't fly with Ryanair I'd be able to retire. Yet their passenger totals rise and rise. Most people will jump at lower fares and ignore the hidden extras and the tedious journeys to and from remote airfields in Europe and heavily subsidised airports like Shannon.

They then return from their City Break and bore the rest of us with tales of woe about Ryanair. (No offence to bycrewlgw).

[essexboy]

My god if your coffee cost an extra 30 cents and the pilots a foreigners you are in imminent danger… blah blah blah. Give a pax a gold brick for a pound and it would be the wrong shape.

[lorddee]

I have flown Fr many times

and have always paid for the service i expect to receive " cheap " normally punctual service " friendly crew " and a nice brand new 737 -800 .It,s o.k. you lot slagging them off but you only get wht you pay for .If YOU Dont LIKE fr then fly someone else.
Just like any other loco LS/ESY/BE

[VIKING9]

Lets say they carried 10m passengers last year (and we all know it's more).

And lets say RYR charged each and every one of those passengers an extra 30cents because they "had no change for the coffee".

That's a tidy 3,000,000euro for doing............er nothing ! (edited for clarity - slip of the tongue - again)

Like the man said. While they run the scam, they will carry on running.

[Cyrano]

...actually it's EUR3,000,000, but we know what you mean!

[Runway 31]

It's sad but not unexpected that a thread that starts off with a rumour that RYR are thinking of opening a base in Greece, turns into the usual bashing.

[RogerIrrelevant69]

OK it is off thread (who cares, apart from some early stuff about Greece, it has been for ages!) and I'm not here to bash 'em - I use them all the time and when I book early they are usually very very good value on Ireland-UK routes.

But this short change trick has being going on for years. They attempted to do it to me twice (last time 3 quid change owed which I had to ask for twice and finally begrudgingly received as I departed the a/c - I wasn't leaving - that's the price of a pint!) and from now on never order anything in-flight unless about to actually die from starvation or thirst.

It's not just me, many friends have reported same thing.

But is there a law of diminishing returns regarding this type of behaviour?

[flare and touchdown!]

RYANAIR starts base at Marseille

Ryanair, have opened a new base at marseille, in the south of france. They are operating to Morroco in north africa from there. They have confirmed that they plan on having more bases this year, but they won't release any names until they are certain about aircraft being delivered from Boeing on-time (they've been havingg a few problems - aka - they hire EirJEt for some routes while the planes come in)

[XSBaggage]

Irish Steve,
I notice you have posted another thread on the 30 cents in the "Passengers and SLF" forum! It must have hurt real bad!!!! My question is it a "Rumour" or "News"? At LHR last week I waited for check in at least a minute longer than I should have because bmi had only 2 agents on duty. Now my dilemma is should I write to them to complain about the extra wear on my shoe leather or should I email? Is a stamp more expensive than the electricity my PC will use whilst I type the email. What I do know is they wont get away with it, crooks and bandits that they are!

XSB

[allanmack]

And my last pint at LHR had a head a couple of mm too large thus depriving me of much needed alcohol.

[Irish Steve]

My question is it a "Rumour" or "News"?

It's not rumour, as it's fact, and at this stage it's probably not news, as too many of us have got used to the massive decline in standards across the entire travelling experience.

Bottom line is that I'm probaby becoming a grumpy old man, and yes, it's a reaction to the way that travelling by air is becoming increasingly unpleasant, frustrating and downright nasty. I've been using airlines regularly for close on 35 years, and in the last few years, it's got to the point where while it's cheaper, the quality of the overall experience has been massively diminished by a whole range of issues. Things like rip off parking charges imposed by the airport authority, a local airport (Dublin) that's lost the plot completely in so many ways, security checks that can take up to an hour to get through, having to remove shoes and trouser belts to get through the security checks, poor or non existant catering facilities in the terminals, a terminal waiting area with 8 gates for aircraft 737-800 size, so possibly 1500 passengers waiting and only 250 seats, the inevitiable rugby scrum around the gate as soon as the inbound arrives........... It doesn't make much difference any more if a "LoCo" carrier is used, or a "full service" airline, as much of the "experience" before and after the flight is identical.

[johnrizzo2000]

I would love to see Ryanair open Dublin-Knock, Kerry, and Galway (if the runway was extended)! Does anyone know how the Dublin-Cork route is going?

[Jamesie]

Ryanair have me very concerned tonight. I realised I couldn't check in online for some reason and out of curiosity tried to check availabity on my flight for Monday to find:

Sorry, there are no available flights going out on Mon, 19 Jun 06
This may be because:

- The flight you have chosen is full
- The travel dates requested are for our next schedule period
and the fares/seats are not loaded for this date as yet
- There may not be a flight scheduled for this date

My flight is STN- Milan Bergamo on Monday 19 June. Even more concerning is there are no return flights to STN on the same day.

While I've had no e-mail informing me of a cancellation, I really hope this is not the case, especially given the "fog" which caused Ryanair cancellations at Brussels Charleroi today.

[Jamesie]

And to make matters worse the call centre is closed for the weekend. So no way of trying to make alternative plans etc until I turn up at STN on Monday morning - whether the internet support can help me or not remains to be seen, but they'll charge me £1 a minute for the privilege tomorrow morning anyway