NEWCASTLE
Join Date: Jul 2005
Location: Netherlands
Posts: 617
Likes: 0
Received 0 Likes
on
0 Posts
FlyBe Jersey
Originally Posted by AIH849
WELL THEY ARE STILL DOING THE USUAL SOU,EXT, BHD THEY ARE OR ALREADY HAVE (NOT 100% CERTAIN-FLIGHT ON SALE THO) STARTED TO FLY TO JER AND ARE ADDING INV SHORTLY
I cannot understand why they keep promoting this as a "NEW" service in there advertising.
There does seem to be a general shortage of seats to Jersey this summer.
They may be considering starting routes in the near future to France as they have done so from Bristol, as well as the possible Inverness service.
Thread Starter
Join Date: Feb 2004
Location: London
Posts: 1,907
Likes: 0
Received 0 Likes
on
0 Posts
i'm not surprised there is a shortage of seats to Jersey with no charters this year and only one flight a week.
Time for another operator to have a go. If BMI BABY can do it from DTV surely a loco could drum up more pax from Newcastle.
Time for another operator to have a go. If BMI BABY can do it from DTV surely a loco could drum up more pax from Newcastle.
Join Date: Feb 2004
Location: FL370
Posts: 164
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by NCLRULES
I was reading in the paper today about Travel City Direct pulling their Newcastle - Sanford route this summer. Does this mean one of the weekly Monarch flights will no longer go ahead?
http://icnewcastle.icnetwork.co.uk/e...name_page.html
Join Date: Oct 2002
Location: the lonely desert
Posts: 848
Likes: 0
Received 0 Likes
on
0 Posts
Airtours holidays have cancelled the Karthago Airlines operated DJE service on a saturday due to poor sales.
Does anyone know if LTE are operating an extra TFS rotation late friday late/early saturday morning and who its on behalf of?
Does anyone know if LTE are operating an extra TFS rotation late friday late/early saturday morning and who its on behalf of?
Join Date: Oct 2002
Location: the lonely desert
Posts: 848
Likes: 0
Received 0 Likes
on
0 Posts
Servisair at NCL have lost another contract, Air Malta moves to Swissport for the summer season. Surely questions need to be asked by Servisair HQ as to why the NCL station is loosing so many contracts?
Join Date: Jun 2004
Location: U.K
Posts: 85
Likes: 0
Received 0 Likes
on
0 Posts
Servisair NCL
Poor pay, appauling rosters, and crap treatment of staff by the admin gurus, that was what it was like in September last year! I'm sure many of the other servisair past and present will agree.
Its no wonder they're losing contracts when the staff are fed up and you get baggage handlers that are on a permanent go slow but get away with it because they're 'protected' by the unions.
Funny, i dont ever recall the above happening with swissports ramp staff.
Despite the above, where are swissport going to get the staff from to cope with all their 'new' airlines? I doubt servisairs' staff will be jumping ship in a hurry , considering swissport generally pay even less! I rekon the same will happen to swissport this summer, taken on too many contracts, not enough staff= service becomes sub standard and more delays occur.
Servisairs main problem was that they concentrated on their loco's that paid them next to nothing for turnarounds, and 'forgot' about the national contracts they thought they couldnt lose such because they had them at other stations such as AirFrance,FlyBE,Wideroe,XL,Air2000/FCA and the various foreign airlines!
Its no wonder they're losing contracts when the staff are fed up and you get baggage handlers that are on a permanent go slow but get away with it because they're 'protected' by the unions.
Funny, i dont ever recall the above happening with swissports ramp staff.
Despite the above, where are swissport going to get the staff from to cope with all their 'new' airlines? I doubt servisairs' staff will be jumping ship in a hurry , considering swissport generally pay even less! I rekon the same will happen to swissport this summer, taken on too many contracts, not enough staff= service becomes sub standard and more delays occur.
Servisairs main problem was that they concentrated on their loco's that paid them next to nothing for turnarounds, and 'forgot' about the national contracts they thought they couldnt lose such because they had them at other stations such as AirFrance,FlyBE,Wideroe,XL,Air2000/FCA and the various foreign airlines!
Join Date: Mar 2006
Location: UK
Posts: 44
Likes: 0
Received 0 Likes
on
0 Posts
Servisair/Swissport
I have indeed been on both sides of the fence at Servisair and Swissport both and NCL and other UK bases. The main difference I experienced was the lack of appreciation at Servisair - management never see what is actually going on the ground. Rostas were compiled with absolutely no consideration for staff hours for example, they would do split shifts and do late finishes followed by an early start. The guys on the ramp work DAMN hard but they are understaffed - with sufficient staff, good training and a little respect, servisair could be as good as Swissport.
Swissport were a much more professional company - most of the despatchers are BA licensed which is very prestigious. Whilst we were often busy and running around for an entire a shift, the management would muck in and help. The big difference for me was the ramp again, experienced supervisors ran the shift very well and ensured people got breaks they were due.
nclbase
Swissport were a much more professional company - most of the despatchers are BA licensed which is very prestigious. Whilst we were often busy and running around for an entire a shift, the management would muck in and help. The big difference for me was the ramp again, experienced supervisors ran the shift very well and ensured people got breaks they were due.
nclbase
Join Date: Oct 2002
Location: the lonely desert
Posts: 848
Likes: 0
Received 0 Likes
on
0 Posts
Topjet I have to agree that I think Swissport are taking on a bit too much, too much too fast is never a good combination. Already in the previous few months, they have gained an extra a/c from TOM, who demand top level service and are seen as Swissports bread and butter at NCL, along with the likes of TCX and BA. They have gained the XL contract and Jet2.com are going to be fairly large. All airlines want the best service, at the most financially viable price and if they don't receive it then they will look elsewhere.
Some time ago, Servisair used to be top notch, with experienced staff and excellent service. But lets face it, in these times who is going to get out of bed for £5 an hour, to get no appreciation? Raise the wages to keep the experience and more qualified, skilled people are likely to apply. Its a shame they have lost, over the previous years, airlines like FCA,ECA, PGT, LH, SK, BE, XLA, KM etc, who generally in the UK are handled by Servisair and have remained loyal, but not at NCL. Surely HQ needs to ask why? And why is it every time the Britannia contract comes up, Servisair get it everywhere else apart from NCL?
Maybe competition from a 3rd agent is what both companies need at NCL.
On a totally different topic, there hasn't been much talk of new routes/airlines lately, which these days is quite unusual for Newcastle!
Some time ago, Servisair used to be top notch, with experienced staff and excellent service. But lets face it, in these times who is going to get out of bed for £5 an hour, to get no appreciation? Raise the wages to keep the experience and more qualified, skilled people are likely to apply. Its a shame they have lost, over the previous years, airlines like FCA,ECA, PGT, LH, SK, BE, XLA, KM etc, who generally in the UK are handled by Servisair and have remained loyal, but not at NCL. Surely HQ needs to ask why? And why is it every time the Britannia contract comes up, Servisair get it everywhere else apart from NCL?
Maybe competition from a 3rd agent is what both companies need at NCL.
On a totally different topic, there hasn't been much talk of new routes/airlines lately, which these days is quite unusual for Newcastle!
Join Date: Mar 2006
Location: newcastle
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
I have to agree with what is said above
The managerment dont care about any of the staff and the staff dont care about the management.
The staff wound rather have a few tabs first and a chat to there friends before going to the gate to meet the flights and some of the dispatchers are just as bad.... result flights are delayed!!!
So what is happening? nothing the management thinks it a joke every time a captain complains about the level of service, and most managers join the staff for a quick tab.
Training?? what training the company doesn't know the meaning of the word. some members of staff have been there over a year and know only the basis skills.
Because of this 2 or even 3 members of staff are required to meet and dispatch a flight which could have been done with only 1.
Some members of staff have been working from 5am through till 10pm at night because they dont have the staff. surely this is agaist the law.
Management??
Who are they what are they supposed to be doing? hey lets have another cup of coffee in costa coffee and leave early. you never see them in beofre 8am and always gone by 5pm. Didn't relise they only handled flights between those hrs of the day.
So which airlines do they still have for the summer
Mytravel
Air France
HLX
Ryanair
Easyjet
Spannair - going to swissport
Futura - going to swissport
The managerment dont care about any of the staff and the staff dont care about the management.
The staff wound rather have a few tabs first and a chat to there friends before going to the gate to meet the flights and some of the dispatchers are just as bad.... result flights are delayed!!!
So what is happening? nothing the management thinks it a joke every time a captain complains about the level of service, and most managers join the staff for a quick tab.
Training?? what training the company doesn't know the meaning of the word. some members of staff have been there over a year and know only the basis skills.
Because of this 2 or even 3 members of staff are required to meet and dispatch a flight which could have been done with only 1.
Some members of staff have been working from 5am through till 10pm at night because they dont have the staff. surely this is agaist the law.
Management??
Who are they what are they supposed to be doing? hey lets have another cup of coffee in costa coffee and leave early. you never see them in beofre 8am and always gone by 5pm. Didn't relise they only handled flights between those hrs of the day.
So which airlines do they still have for the summer
Mytravel
Air France
HLX
Ryanair
Easyjet
Spannair - going to swissport
Futura - going to swissport
Join Date: Dec 2002
Location: Newcaslte upon Tyne
Posts: 122
Likes: 0
Received 0 Likes
on
0 Posts
I used to work for Servisair during the summer of 2004. One of the problems I encountered was trying to maintain a half decent level of customer service after 12 hours of work from 4am. Another problem which we faced on the late shift was that the majority of staff would be rostered to leave at 10pm, but if there were a number of delayed aircraft then there was a serious staff shortage because of the skeleton staff that did the night shift.
I can understand why servisair have lost alot of contracts. I had to wait a good ten minutes for dispatch to put out a pig on Air Wales AT4. When they did turn up they were textn someone of their mobile phone....poor pay and conditions gets you a poor service in return.
I can understand why servisair have lost alot of contracts. I had to wait a good ten minutes for dispatch to put out a pig on Air Wales AT4. When they did turn up they were textn someone of their mobile phone....poor pay and conditions gets you a poor service in return.
Join Date: Oct 2002
Location: the lonely desert
Posts: 848
Likes: 0
Received 0 Likes
on
0 Posts
So Servisair have lost another 2 airlines, which they have handled for years - JKK and FUA?
If the situation is so bad, surely something needs to be done by head office? At the end of the day they can't just turn a blind eye to this level of service as it will tar all Servisair stations with the same brush and valuable money will be lost - surely not good business sense? If they have too many managers (too many cooks spoil the broth!) then surely cuts need to be made?
I am sure that other stations are not as bad and would not tolerate bad service, so why is Newcastle different?
The airport authority at NCL must also be concerned as bad service affects passengers perception of the airport. More often than not passengers do not realise that handling agents are actually that, they think they are airport staff.
All the best to swissport, it is clear that their management are managing their business the right way, but is it all too much for them? Only time will tell, or the ques in peak july will be evident, possibly?
If the situation is so bad, surely something needs to be done by head office? At the end of the day they can't just turn a blind eye to this level of service as it will tar all Servisair stations with the same brush and valuable money will be lost - surely not good business sense? If they have too many managers (too many cooks spoil the broth!) then surely cuts need to be made?
I am sure that other stations are not as bad and would not tolerate bad service, so why is Newcastle different?
The airport authority at NCL must also be concerned as bad service affects passengers perception of the airport. More often than not passengers do not realise that handling agents are actually that, they think they are airport staff.
All the best to swissport, it is clear that their management are managing their business the right way, but is it all too much for them? Only time will tell, or the ques in peak july will be evident, possibly?
Join Date: Aug 2005
Location: That would be telling.....
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
The reason that senior Servisair management are doing nothing about the situation is that they are almost certainly unaware of the situation, at least as far as how the operation is actually being run. Senior managers operate on the basis of performance reports - if the figures reveal no problem, then there is no problem. Clever eh? They also hardly ever visit the station, so rarely ever get to see what is happening on the ground as it were, and when they do, the place is crawling with station management to ensure the skeletons remain firmly locked in the closet, and nobody lifts the carpets to show all the dirt swept out of harm's way.
Station management are also totally uninterested in, and largely unaware of the problems, as they put their fingers in their ears and sing "la la la, I'm not listening" whenever anything is brought to their attention for consideration. Dynamite is required to remove them from their offices, conveniently located well away from any aspect of the operation behind a security-code protected office door, so they don't have to expose themselves to the inconvenience of knowing what happens outside. They have little or no interest in what goes on, just so long as their big fat paychecks keep rolling in, with juicy performance bonuses attached. It's laughable.
Problems are swept under the carpet on a daily basis and delay codes changed to reflect a 'no blame' basis, or block times altered to eliminate the delay altogether. Operational staff at all levels are largely unaware of their rights with respect to their contract and emplyment law, poorly represented by their union (with the exception of ramp staff), and subsequently exposed to poor treatment. As such, they have a horrendous turnover of staff. This will inevitably add to the station woes, but allows managers the convenient excuse of blaming the staff for the problems.
Wrong. The management carry the can for failure, and major changes are required in the structure of the station management. There has been enough cronyism to make even Blair blush in this station, and it is time it ended. NCL needs competent and dedicated managers; people who will listen and act; people who work operational hours, not office hours; people who are capable of delivering results and prepared to stand accountable for those results; people who care.
Station management are also totally uninterested in, and largely unaware of the problems, as they put their fingers in their ears and sing "la la la, I'm not listening" whenever anything is brought to their attention for consideration. Dynamite is required to remove them from their offices, conveniently located well away from any aspect of the operation behind a security-code protected office door, so they don't have to expose themselves to the inconvenience of knowing what happens outside. They have little or no interest in what goes on, just so long as their big fat paychecks keep rolling in, with juicy performance bonuses attached. It's laughable.
Problems are swept under the carpet on a daily basis and delay codes changed to reflect a 'no blame' basis, or block times altered to eliminate the delay altogether. Operational staff at all levels are largely unaware of their rights with respect to their contract and emplyment law, poorly represented by their union (with the exception of ramp staff), and subsequently exposed to poor treatment. As such, they have a horrendous turnover of staff. This will inevitably add to the station woes, but allows managers the convenient excuse of blaming the staff for the problems.
Wrong. The management carry the can for failure, and major changes are required in the structure of the station management. There has been enough cronyism to make even Blair blush in this station, and it is time it ended. NCL needs competent and dedicated managers; people who will listen and act; people who work operational hours, not office hours; people who are capable of delivering results and prepared to stand accountable for those results; people who care.
Join Date: Feb 2003
Location: East Midlands Airport (EMA)
Posts: 906
Likes: 0
Received 0 Likes
on
0 Posts
This is certainly not a problem which is restricted to NCL, but seems to be an epidemic which has spread throughout various Servisair stations. Whilst I don't work for the company, they are the major handling agent at my base, and some employees have told me that management at the base actually inform people they aren't in the office all week & lock themselves in their office. Also, it seems Servisair don't have the resources or energy to think of installing secret shoppers whereby someone acts as a pax and monitors the staff, instead when there is management coming to a base, there is a huge hoohah which everybody knows about. The problem is that airlines in all sectors of the aviation industry want to keep costs as low as possible, and whilst I would never suggest that this is to the extent of jeopardising safety, certainly service & training standards have gone right down hill, which is particularly evident in the handling agents.
Join Date: Oct 2002
Location: the lonely desert
Posts: 848
Likes: 0
Received 0 Likes
on
0 Posts
Surely senior management must be asking some questions as to why the NCL station is loosing so many contracts recently, fairly large ones at that. Surely that will reflect in the statistics from which they run off.
I totally agree if service and standards are that bad, quite frankly the management want shot of and a new, dedicated to staff and safety/service team installed. People who are not going to sit in the coffee shop for hours on end, who are going to be in at 5-6am (the busiest period) to monitor the service and muck in when needed. They need people who will listen to the frontline staff regarding the day to day issues and who will tackle the lack of respect from junior members of staff, which has been an issue. Issues primarily such as these and loosing contracts, however small (Spanair, Futura if the rumours are true) need to be tackled if they can salvage their once excellent reputation.
Whilst the majority of us here do not work for Servisair at NCL, quite clearly the evidence is there and action will have to be taken at some point. What happened to the days when S'Air was classed as one of the worlds leading handling agents and airlines were proud to be working closely with them? As has been mentioned why does NCL have so many admin/management people in their office? What do each of them do and actually how many is in the offices away from the core business, when in reality how many are actually needed? A cull of management would make a better budget would it not?
Which contract is next to go.......Carry on like this and there will be more losses!
I totally agree if service and standards are that bad, quite frankly the management want shot of and a new, dedicated to staff and safety/service team installed. People who are not going to sit in the coffee shop for hours on end, who are going to be in at 5-6am (the busiest period) to monitor the service and muck in when needed. They need people who will listen to the frontline staff regarding the day to day issues and who will tackle the lack of respect from junior members of staff, which has been an issue. Issues primarily such as these and loosing contracts, however small (Spanair, Futura if the rumours are true) need to be tackled if they can salvage their once excellent reputation.
Whilst the majority of us here do not work for Servisair at NCL, quite clearly the evidence is there and action will have to be taken at some point. What happened to the days when S'Air was classed as one of the worlds leading handling agents and airlines were proud to be working closely with them? As has been mentioned why does NCL have so many admin/management people in their office? What do each of them do and actually how many is in the offices away from the core business, when in reality how many are actually needed? A cull of management would make a better budget would it not?
Which contract is next to go.......Carry on like this and there will be more losses!
Join Date: Jun 2004
Location: U.K
Posts: 85
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by transwede
As has been mentioned why does NCL have so many admin/management people in their office? What do each of them do and actually how many is in the offices away from the core business, when in reality how many are actually needed? A cull of management would make a better budget would it not?
Good luck to swissport, they deserve the contracts, just hope they dont mess it up like servisair did!!
Anyways, sorry to hi-jack the thread, aint heard nowt about any new routes at the mo!
