Security officials surround aircraft; threaten to arrest passengers
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Why do people have this attitude towards Air India, that they can do anything and get away with it
Iamagine People boycotting the Airline (which already is initiated by many Malayalee Associations of Middle East) what will the employees do if a situation comes that it may have to be grounded...??? Can you Ignore the voices of the People who provides a Profitability of 37% for the Airline..?
As I said earlier 70% of the Services of AI Express is from 3 airports in kerala and with Mangalore it crosses 80%......
You can argue on the responsibilities but tomorrow if the white elephant is grounded then 1000's of Pilots and many 1000's Employees will be left alone with nothing to argue....... Never Expect that the Government will always Bail out Air India.. A day will come when the Debts will rocket high if it functions the same way as today......
Thats why I said the Capt should have handled the situation with much more maturity.. rather she has agrrevated the situation again by giving police complaint against the 6 passengers who she claims to have threatened her.. The whole state is behind the Pax and against AI now because of this Incident... (Including the politicians who will take this oppurtunity very happily). Reports are there that AI is receiving a 10-15% Decrease in the Load factor from a 4 days.....
Iam not against anyone and Please dont feel offended. My only point is you cannot change the attitude of customers and the more you go away from them the more you are risking your career itself...
I saw a letter from an MP complaing to the Civil Aviation Minister about the attitude of the AI staffs . IT was seen on Ghost Aviators on face book... go Through It. He himself is a member of different committes under the Ministry of civil Aviation. If a Parlamentarian is getting this treatment think about the common Man....!!!
Regards
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I can see where the defense of the passengers is coming from. I think it is inappropriate to back bad behavior just because the guilty people are from a certain community. Even worse to do it on PPrune.
Having said that i would like to register protest against the provocative comments made by some members against a certain community. At least one gentleman had the decency to retract his statement. It takes guts to admit one's mistake.
Agree. But the goody-goodies should be suspended for people who threaten the safety and security of the aircraft and its occupants.
Sounds like a threat. Are you saying that even if the pax are on a wrong legal footing the airline should go easy on them to protect its commercial interests? Money before safety and security? Regional politics above law? NO NO NO!
I do remember this incident and also the name of the constituency of the MP.
The M.P. was late for a flight and created a ruckus. All was fine until he messed with the commander. The commander, rightly asked the M.P. to alight from the aircraft(and his high cloud). I think the M.P. had called the pilot a "glorified driver" and said things like "you may run this aircraft but i run the country." lol. The arrogant M.P. was shown his place. A pilot with a spine there. Respect.
By bringing up this incident you are only highlighting a pattern of behavior. I will say no more........unless off course somebody tries to undermine the integrity of the country.
MP admits he called pilot ‘glorified driver’, Minister Patel asks both sides to cool off
For delaying flight, pilot makes MP get off
Having said that i would like to register protest against the provocative comments made by some members against a certain community. At least one gentleman had the decency to retract his statement. It takes guts to admit one's mistake.
But remember an airline cannot function only with the ability of Management Nor with the Crews.. Its a collective effort. Each and every person working in the airline should have the responsibility to care for the customers whom they depend for the Living...
You can argue on the responsibilities but tomorrow if the white elephant is grounded then 1000's of Pilots and many 1000's Employees will be left alone with nothing to argue.......
I saw a letter from an MP complaing to the Civil Aviation Minister about the attitude of the AI staffs . IT was seen on Ghost Aviators on face book... go Through It. He himself is a member of different committes under the Ministry of civil Aviation. If a Parlamentarian is getting this treatment think about the common Man....!!!
The M.P. was late for a flight and created a ruckus. All was fine until he messed with the commander. The commander, rightly asked the M.P. to alight from the aircraft(and his high cloud). I think the M.P. had called the pilot a "glorified driver" and said things like "you may run this aircraft but i run the country." lol. The arrogant M.P. was shown his place. A pilot with a spine there. Respect. By bringing up this incident you are only highlighting a pattern of behavior. I will say no more........unless off course somebody tries to undermine the integrity of the country.
Code:
http://www.indianexpress.com/news/kerala-mp-admits-he-called-pilot--glorified-driver--minister-patel--asks-both-sides-to-cool-off/295448
Code:
http://www.indianexpress.com/news/for-delaying-flight-pilot-makes-kerala-mp-get-off/293859/2
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billboard,
the whole point was
What sounds like a threat to is just merely a dose of reality. The total no of employees in Air India are around 30K. Imagine the havoc this industry will go through when/if that day comes. And not just the pilots, but everyone is equally going to suffer.
the whole point was
You can argue on the responsibilities but tomorrow if the white elephant is grounded then 1000's of Pilots and many 1000's Employees will be left alone with nothing to argue....... Never Expect that the Government will always Bail out Air India.. A day will come when the Debts will rocket high if it functions the same way as today......
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Ican see where the defense of the passengers is coming from. I think it is
inappropriate to back bad behavior just because the guilty people are from a certain community. Even worse to do it on PPRuNe.
inappropriate to back bad behavior just because the guilty people are from a certain community. Even worse to do it on PPRuNe.
Sounds like a threat. Are you saying that even if the pax are on a wrong legal footing the airline should go easy on them to protect its commercial interests? Money before safety and security? Regional politics above law? NO NO NO!
Iam not here to fight nor argue on issues.. I was just pointing my views.. It was really bad thinking that Iam speaking for some community... Never think the crews are always right nor that the passengers are always wrong. I really felt the suffering of the passengers who had to spend 14-16 hours in the aircraft without suffiecient water or food.... I saw my mom,sister and My kids there.... It was just Humanitarian. Also As a Management Professional I felt it was 51% fault with AI Management & Captain and 49% with the Passengers.......
Regards
Last edited by blackbirdsr72; 25th Oct 2012 at 16:06.
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I do remember this incident and also the name of the constituency of the
MP.
The M.P. was late for a flight and created a ruckus. All was fine until he
messed with the commander. The commander, rightly asked the M.P. to alight from
the aircraft(and his high cloud). I think the M.P. had called the pilot a
"glorified driver" and said things like "you may run this aircraft but i run the
country." lol. The arrogant M.P. was shown his place. A pilot with a spine
there. Respect.
Regards
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@ Bill board
Very well put ! With you every word
@Blackbird
You are quoting the BSP MP. Pitt of the abyss is where most of these folks come from. Why would you even quote anyone like this ?
This man has the galls to complain about bad service, But where was he when AI and IA were raped ?
Can you get us a link of any letter that he has posted to anyone or anywhere ?
I can't understand why did you add that his son is an unemployed CPL holder .
CPL holder ..Yeah without a doubt. There's tons of difference between a CPL holder and a pilot
Very well put ! With you every word
@Blackbird
You are quoting the BSP MP. Pitt of the abyss is where most of these folks come from. Why would you even quote anyone like this ?
This man has the galls to complain about bad service, But where was he when AI and IA were raped ?
Can you get us a link of any letter that he has posted to anyone or anywhere ?
I can't understand why did you add that his son is an unemployed CPL holder .
CPL holder ..Yeah without a doubt. There's tons of difference between a CPL holder and a pilot
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Wannabe flyer
Thank you for clarifying your earlier posting. Let us leave the "civic sense' part aside as well as again it or the lack if it is not exclusive to any particular set of people and the recent and not so recent actions of some of the European "royalty" or politicians hardly show them as paragons of virtues in this regard !!
Back to the topic. Like you, I also do not condone in anyway the actions of the passengers in breaking the law!! If a law is broken for whatever the reason, the violators have to be punished... If not why bother in writing up the law itself..........
Having been brought up in the part ofthe woods where the incident in question happened and having the good fortune to work in this industry - not in the pointed end but as a bean counter... here is my 50 paisa worth!!!
a A lot of pax on the flight would have been returning home after 2 or more years. If they want to let their hair dowm on the flight... what is the issue... And by all accounts despite the flight being 3 hours late on departure , there were no problems on the flight as such. The issues happened after the diversion to TRV.
b For a lot many pax, the "welcome home " delegation would have already been at COK airport having left their villages or towns a few hours earlier. Not too sure that the delegation includes prospective brides and their fathers as well nowadays... (as Alexander Frater memorably described his experiences with a fellow traveller, a Middle East returnee.. aboard a Mumbai Trivandrum flight in his book "Chasing the Monsoon"... I digress). But be rest assured that the welcome party would already have made themselves comfortable in the spacious "visitors gallery" at Kochi airport....Now to find yourself in Trivandrum and told to go home in a bus...... Have a heart... And we are fighting about emissions nowadays... what a waste of precious fuel ..... and a big loss of face........ for the pax who gets down for a bus......to the receiving party who returns home empty handed............. Air India express commerical staff......please take a refresher course in passenger pyschology.
c These diversions are not a recent event... Far from it within two days after this happened, not one but FOUR , AI and AIX a/c got diverted from CCJ to COK... there was sone noise as usual...but finally everyone was FLOWN back. to CCJ. Somebody is learning ....... This is not RKT airport where again to quote my good friend Mr Frater there used to be at one time in the not too distant past about five flights a week. Between TRV, COK and CCJ most parts of the day there always seems to be a plane or 3 of AIX in the apron at any time..... Now regarding pilots.... some one was mentioning about unemployed pilots right here in this thread..........??? In other words do your home work right -commercial department guys......These diversions ar NOT ONE OFF cases. Way back in the early 1990s as a youngster, in genuine curiousity I remember quizzing the East West (a long defunct airline now) station manager why his 737s always were abe to land at the airport (the old naval base) while Indian Airlines 737 arriving at the same time ended up diverting to Trivandrum many a time (but always flown back as soon as the weather lifted ... I must add!). he mentioned something about different company minimas... Point I am making is these diversions are happening for so long and even now if the commercial team of Air Iindia and Air india Express does not have a proper set of procedures to handle a routine event then it is a sad state of affairs... Just because AIX is low cost does not mean that you have to offer a low grade service to your pax...... During the next recession , Emirates, Etihad and Qatar will start dropping prices and then if your pax ditch you, you will be in big trouble...AIX. Also if you employ low cost contract labour for your commerical staff and hesitate to empower them to make quick decisions, then depute some of your high cost staff from your parent Air India to supervise the operations and empower then to take practical decisions instead of going into hiding and leaving the Operating and Cabin crew to face the pax......
d while I have the greatest sympathies towards the captain she should realise this is not BOM or DEL where threatening to invoke the law may help cool things down... Instead as she has already found out, the reverse has happened...This is a state which in 1957 elected the communists to power in its very first election. While again I repeat, I dont condone law breaking in any way, let the crew also not aggravate issues by their hasty actions..........
To sum up as "av8r76R" mentions this is a classic case of commercial messing up big time and the pilots and co-pilot getting the blame!!!
Shame on you AIX!!!.
Thank you for clarifying your earlier posting. Let us leave the "civic sense' part aside as well as again it or the lack if it is not exclusive to any particular set of people and the recent and not so recent actions of some of the European "royalty" or politicians hardly show them as paragons of virtues in this regard !!
Back to the topic. Like you, I also do not condone in anyway the actions of the passengers in breaking the law!! If a law is broken for whatever the reason, the violators have to be punished... If not why bother in writing up the law itself..........
Having been brought up in the part ofthe woods where the incident in question happened and having the good fortune to work in this industry - not in the pointed end but as a bean counter... here is my 50 paisa worth!!!
a A lot of pax on the flight would have been returning home after 2 or more years. If they want to let their hair dowm on the flight... what is the issue... And by all accounts despite the flight being 3 hours late on departure , there were no problems on the flight as such. The issues happened after the diversion to TRV.
b For a lot many pax, the "welcome home " delegation would have already been at COK airport having left their villages or towns a few hours earlier. Not too sure that the delegation includes prospective brides and their fathers as well nowadays... (as Alexander Frater memorably described his experiences with a fellow traveller, a Middle East returnee.. aboard a Mumbai Trivandrum flight in his book "Chasing the Monsoon"... I digress). But be rest assured that the welcome party would already have made themselves comfortable in the spacious "visitors gallery" at Kochi airport....Now to find yourself in Trivandrum and told to go home in a bus...... Have a heart... And we are fighting about emissions nowadays... what a waste of precious fuel ..... and a big loss of face........ for the pax who gets down for a bus......to the receiving party who returns home empty handed............. Air India express commerical staff......please take a refresher course in passenger pyschology.
c These diversions are not a recent event... Far from it within two days after this happened, not one but FOUR , AI and AIX a/c got diverted from CCJ to COK... there was sone noise as usual...but finally everyone was FLOWN back. to CCJ. Somebody is learning ....... This is not RKT airport where again to quote my good friend Mr Frater there used to be at one time in the not too distant past about five flights a week. Between TRV, COK and CCJ most parts of the day there always seems to be a plane or 3 of AIX in the apron at any time..... Now regarding pilots.... some one was mentioning about unemployed pilots right here in this thread..........??? In other words do your home work right -commercial department guys......These diversions ar NOT ONE OFF cases. Way back in the early 1990s as a youngster, in genuine curiousity I remember quizzing the East West (a long defunct airline now) station manager why his 737s always were abe to land at the airport (the old naval base) while Indian Airlines 737 arriving at the same time ended up diverting to Trivandrum many a time (but always flown back as soon as the weather lifted ... I must add!). he mentioned something about different company minimas... Point I am making is these diversions are happening for so long and even now if the commercial team of Air Iindia and Air india Express does not have a proper set of procedures to handle a routine event then it is a sad state of affairs... Just because AIX is low cost does not mean that you have to offer a low grade service to your pax...... During the next recession , Emirates, Etihad and Qatar will start dropping prices and then if your pax ditch you, you will be in big trouble...AIX. Also if you employ low cost contract labour for your commerical staff and hesitate to empower them to make quick decisions, then depute some of your high cost staff from your parent Air India to supervise the operations and empower then to take practical decisions instead of going into hiding and leaving the Operating and Cabin crew to face the pax......
d while I have the greatest sympathies towards the captain she should realise this is not BOM or DEL where threatening to invoke the law may help cool things down... Instead as she has already found out, the reverse has happened...This is a state which in 1957 elected the communists to power in its very first election. While again I repeat, I dont condone law breaking in any way, let the crew also not aggravate issues by their hasty actions..........
To sum up as "av8r76R" mentions this is a classic case of commercial messing up big time and the pilots and co-pilot getting the blame!!!
Shame on you AIX!!!.
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Not long for Keralites to wait for their own airline. (April 2013)
I believe the authorities are also looking at relaxing the 5yr/20 aircraft rule for international travel.
Non-resident Keralites await launch of
I believe the authorities are also looking at relaxing the 5yr/20 aircraft rule for international travel.Non-resident Keralites await launch of
Last edited by Dirigible; 26th Oct 2012 at 12:59.
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These diversions are not a recent event... Far from it within two days after
this happened, not one but FOUR , AI and AIX a/c got diverted from CCJ to COK...
there was sone noise as usual...but finally everyone was FLOWN back. to CCJ.
Somebody is learning ....... This is not RKT airport where again to quote my
good friend Mr Frater there used to be at one time in the not too distant past
about five flights a week. Between TRV, COK and CCJ most parts of the day there
always seems to be a plane or 3 of AIX in the apron at any time..... Now
regarding pilots.... some one was mentioning about unemployed pilots right here
in this thread..........??? In other words do your home work right -commercial
department guys......These diversions ar NOT ONE OFF cases. Way back in the
early 1990s as a youngster, in genuine curiousity I remember quizzing the East
West (a long defunct airline now) station manager why his 737s always were abe
to land at the airport (the old naval base) while Indian Airlines 737 arriving
at the same time ended up diverting to Trivandrum many a time (but always flown
back as soon as the weather lifted ... I must add!). he mentioned something
about different company minimas... Point I am making is these diversions are
happening for so long and even now if the commercial team of Air Iindia and Air
india Express does not have a proper set of procedures to handle a routine event
then it is a sad state of affairs... Just because AIX is low cost does not mean
that you have to offer a low grade service to your pax...... During the next
recession , Emirates, Etihad and Qatar will start dropping prices and then if
your pax ditch you, you will be in big trouble...AIX. Also if you employ low
cost contract labour for your commerical staff and hesitate to empower them to
make quick decisions, then depute some of your high cost staff from your parent
Air India to supervise the operations and empower then to take practical
decisions instead of going into hiding and leaving the Operating and Cabin crew
to face the pax......
d while I have the greatest sympathies towards the
captain she should realise this is not BOM or DEL where threatening to invoke
the law may help cool things down... Instead as she has already found out, the
reverse has happened...This is a state which in 1957 elected the communists to
power in its very first election. While again I repeat, I dont condone law
breaking in any way, let the crew also not aggravate issues by their hasty
actions..........
To sum up as "av8r76R" mentions this is a classic
case of commercial messing up big time and the pilots and co-pilot getting the
blame!!!
Shame on you AIX!!!.
Regards
